Ticket resolution report for Incidents

23 Jun - 25 Jul

RT Created Closed Resolution time Client Subject
55172 23 Jun, 00:00 23 Jun, 09:29 0.15d Internal Check for Security Notices and System Updates
55170 22 Jun, 18:10 23 Jun, 10:57 0.30d AskBio WARNING: HTTP: GitLab Pages HTTPS Cert on edb-jura.askbio.com
55182 23 Jun, 17:18 24 Jun, 09:52 0.26d Sucden CRITICAL: NRPE Disk: /var on multiple systems
55183 24 Jun, 00:00 24 Jun, 10:12 0.22d Internal Check for Security Notices and System Updates
55193 25 Jun, 00:00 25 Jun, 09:20 0.13d Internal Check for Security Notices and System Updates
55234 26 Jun, 00:00 26 Jun, 08:47 0.08d Internal Check for Security Notices and System Updates
55248 27 Jun, 00:00 27 Jun, 09:59 0.20d Internal Check for Security Notices and System Updates
55142 17 Jun, 10:30 27 Jun, 12:53 8.24d BD Group Several sites down on ef-v5-nodes.c.ef-platform.internal
55258 30 Jun, 00:00 30 Jun, 10:10 0.22d Internal Check for Security Notices and System Updates
55266 30 Jun, 10:00 30 Jun, 10:14 0.02d Internal Server backups not allocated to a client
55256 29 Jun, 13:36 30 Jun, 10:21 0.24d OpenCorporates ElastiCache Conncetions - oc-prod-openc-frontend-001
55263 30 Jun, 09:24 30 Jun, 10:42 0.13d DLS Plastics DLS potential ransomware infection
55250 27 Jun, 09:44 30 Jun, 11:28 1.17d JaeVee sys.jaevee.co.uk expiring certificates
55254 28 Jun, 07:05 30 Jun, 12:31 0.45d AskBio vmware froze edb-coll.askbio.com
55269 30 Jun, 14:13 30 Jun, 14:33 0.03d Internal Message - Ross Fraser | Ask Bio | 07966 580627
55253 27 Jun, 16:05 30 Jun, 16:46 1.07d Geograph geograph/prod/production data-redis-ha-server-1 filling up
55270 30 Jun, 15:15 30 Jun, 16:50 0.16d Internal tcl/avon ceph-mgr and node-exporter targets down
55305 01 Jul, 00:00 01 Jul, 09:29 0.15d Internal Check for Security Notices and System Updates
55195 25 Jun, 08:28 01 Jul, 14:54 4.64d Tusk IC mammoth.tusknet rsnapshot failure
55312 02 Jul, 00:00 02 Jul, 09:29 0.15d Internal Check for Security Notices and System Updates
55354 03 Jul, 00:00 03 Jul, 09:06 0.11d Internal Check for Security Notices and System Updates
55355 03 Jul, 09:21 03 Jul, 09:33 0.02d AskBio Prompt Containers on edb-iona.askbio.com
55313 02 Jul, 03:28 03 Jul, 10:06 1.21d OpenCorporates Web Target Response Time (app/oc-prod-openc-web/7627cb2d01b875ab Response)
55348 02 Jul, 10:26 03 Jul, 10:16 0.98d Global Brands Problem with getting on website
55361 04 Jul, 00:00 04 Jul, 10:13 0.22d Internal Check for Security Notices and System Updates
55261 30 Jun, 09:09 04 Jul, 10:39 4.15d OpenCorporates Storage alert: /srv/oc on zcluster2
55262 30 Jun, 09:09 04 Jul, 10:40 4.15d OpenCorporates Storage alert: /srv/data_qa on zcluster2
55370 07 Jul, 00:00 07 Jul, 09:19 0.13d Internal Check for Security Notices and System Updates
55374 07 Jul, 01:26 07 Jul, 10:43 0.27d Quickline aql-svr-sf-radius01: logrotate failure
55364 04 Jul, 15:05 07 Jul, 10:43 0.56d Quickline Storatge alert: /var on aql-svr-sf-radius01.quickline.co.uk
55383 08 Jul, 00:00 08 Jul, 09:15 0.13d Internal Check for Security Notices and System Updates
55235 26 Jun, 08:58 08 Jul, 11:59 8.30d AskBio coll,iona,jura,mull post maintenance issues
55389 09 Jul, 00:00 09 Jul, 09:01 0.10d Internal Check for Security Notices and System Updates
55356 03 Jul, 09:26 09 Jul, 10:14 4.08d Kahootz Storage alert | /var/lib/rancher on xray.hosting.inovem.com
55376 07 Jul, 10:56 10 Jul, 09:01 2.81d BD Group CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal
55392 10 Jul, 00:00 10 Jul, 09:31 0.15d Internal Check for Security Notices and System Updates
55409 11 Jul, 00:00 11 Jul, 09:33 0.16d Internal Check for Security Notices and System Updates
55412 11 Jul, 10:54 11 Jul, 14:33 0.37d Gravytrain web.prod.bf2.bedfordinsurance.co.uk HTTP/s and cert check timeouts
55416 14 Jul, 00:00 14 Jul, 09:32 0.15d Internal Check for Security Notices and System Updates
55420 14 Jul, 10:03 14 Jul, 10:28 0.04d Quickline Leftover config file on aql-svr-sf-radius01.quickline.co.uk
55418 14 Jul, 09:30 14 Jul, 10:29 0.10d Trident Honda Storage alert: /srv on smbfs1.trident.lan
55417 14 Jul, 09:16 14 Jul, 15:06 0.58d Tusk IC Storage alert: /srv/fast_scratch on mammoth.tusknet
55419 14 Jul, 10:00 14 Jul, 17:04 0.71d AskBio Storage alert: /home on edb-lab-skye.askbio.com
55428 15 Jul, 00:00 15 Jul, 08:51 0.09d Internal Check for Security Notices and System Updates
55421 14 Jul, 10:45 15 Jul, 10:28 0.97d ITC Compliance ITC Compliance MariaDB CA on web-vip2.itccompliance.co.uk
55432 15 Jul, 09:17 15 Jul, 11:08 0.18d AskBio Storage alert: /home on darkmatter.synpromics.com
55439 16 Jul, 00:00 16 Jul, 09:56 0.19d Internal Check for Security Notices and System Updates
55441 16 Jul, 01:43 16 Jul, 17:31 0.95d AskBio Restic backup errors on edb-coll.askbio.com
55447 17 Jul, 00:00 17 Jul, 08:51 0.09d Internal Check for Security Notices and System Updates
55435 15 Jul, 11:10 17 Jul, 11:27 2.03d ITC Compliance Missing backup files
55450 17 Jul, 09:07 17 Jul, 12:22 0.33d Tusk IC Storage alert: /srv/scratch on mammoth.tusknet
55453 17 Jul, 17:29 17 Jul, 17:41 0.02d Internal CRITICAL: System Health: Systemd State on nene2.ipa.tigr.uk
55454 18 Jul, 00:00 18 Jul, 09:13 0.12d Internal Check for Security Notices and System Updates
55460 18 Jul, 14:13 18 Jul, 14:31 0.03d JISC Package mismatch on ath-lin-prx-l0{1,2}.int.openathens.net
55464 21 Jul, 00:00 21 Jul, 08:56 0.09d Internal Check for Security Notices and System Updates
55467 21 Jul, 08:59 21 Jul, 09:22 0.04d DLS Plastics DOWN: dlskvm2.dlsmedical.internal
55451 17 Jul, 09:54 21 Jul, 09:29 1.96d Kahootz Daily backup failed on xray.hosting.inovem.com
55456 18 Jul, 09:19 21 Jul, 10:53 1.16d Entrepreneurs Circle WordPress Versions out of date on srv.entrepreneurscircle.org
55455 18 Jul, 09:18 21 Jul, 11:07 1.18d ERF Electrical WordPress Versions out of date on weblive.erfelectrical.co.uk
55462 20 Jul, 00:11 21 Jul, 11:09 0.32d AskBio CRITICAL: System Health: Systemd State on darkmatter.synpromics.com
55466 21 Jul, 08:12 21 Jul, 14:56 0.67d BD Group EFSRV-20057 [Tiger #55466] ef-v5-web-2.c.ef-platform.internal backups issue
55472 21 Jul, 13:32 21 Jul, 14:57 0.14d Gravytrain Apache syntax error web.prod.qs1.grvytrn.co.uk web.prod.bf2.bedfordinsurance.co.uk
55461 18 Jul, 14:20 21 Jul, 17:15 1.29d Globecast Storage alert: / on gcukscheddb02.globecastne.com
55475 22 Jul, 00:00 22 Jul, 08:55 0.09d Internal Check for Security Notices and System Updates
55457 18 Jul, 09:19 22 Jul, 09:24 2.01d Visku WordPress Versions out of date on vps3.visku.com
55489 23 Jul, 00:00 23 Jul, 08:50 0.08d Internal Check for Security Notices and System Updates
55487 22 Jul, 15:55 23 Jul, 09:02 0.31d Kahootz Leftover config files on front servers
55491 23 Jul, 10:42 23 Jul, 12:28 0.18d JISC ath-lin-prx-l01.int.openathens.net DNS issue
55495 24 Jul, 00:00 24 Jul, 08:18 0.03d Internal Check for Security Notices and System Updates
55500 24 Jul, 08:37 24 Jul, 08:46 0.01d Global Brands CRITICAL: Claycross VPN: from svr1 on svr1.global-brands.internal
55506 24 Jul, 14:11 25 Jul, 08:32 0.44d DLS Plastics DOWN: dlskvm2.dlsmedical.internal
55512 25 Jul, 00:00 25 Jul, 08:46 0.08d Internal Check for Security Notices and System Updates

git hash: master (a2100d46)