Ticket resolution report for Requests

16 Jun - 18 Jul

RT	Created	Closed	Resolution time	Client	Subject
55042	09 Jun, 08:08	16 Jun, 10:21	5.22d	Kahootz	Disk error on Xray
55095	13 Jun, 15:01	16 Jun, 13:43	0.87d	Quickline	RADIUD Disk Space
55106	17 Jun, 00:00	17 Jun, 11:00	0.30d	Internal	Weekly checks
55080	12 Jun, 08:51	17 Jun, 11:09	3.23d	Kahootz	Borgbackup
54746	06 May, 17:51	17 Jun, 12:22	28.45d	Internal	Test restore Keycloak
55053	09 Jun, 12:24	18 Jun, 09:56	6.75d	ITC Compliance	Expiring certificate: ITC Compliance (Consultancy)
54603	22 Apr, 15:46	18 Jun, 13:12	38.74d	Sysdoc	URL Change for pipelines
55141	17 Jun, 10:29	18 Jun, 14:06	1.36d	Gravytrain	gravytrain remove/tweak checks that fail because of redirects
55144	17 Jun, 12:11	18 Jun, 16:55	1.47d	Gravytrain	Backup request from S3
55159	19 Jun, 08:40	19 Jun, 08:42	0.00d	Internal	Change our TCL@OC LDAP account pass
54994	02 Jun, 11:06	19 Jun, 09:58	12.89d	AskBio	Fold restic backups into managed backups conf
55150	18 Jun, 08:29	19 Jun, 10:22	1.19d	Globecast	gcukscheddb02.globecastne.com root volume usage
55143	17 Jun, 10:46	19 Jun, 11:20	2.06d	Internal	bottle kubectl config failing
55163	19 Jun, 16:14	19 Jun, 16:44	0.05d	Entrepreneurs Circle	Urgent Update Required: IP Address Change
54737	06 May, 14:22	20 Jun, 11:58	31.76d	AskBio	PromPT runner and server monitoring on Iona
55051	09 Jun, 10:56	23 Jun, 10:18	9.94d	OpenCorporates	Foward External Bot logs into opensearch
54744	06 May, 16:00	23 Jun, 17:03	33.10d	Internal	Ticket resolution email
55185	24 Jun, 07:36	24 Jun, 08:34	0.06d	JISC	OpenAthens server patching l01 and l02
55025	05 Jun, 15:51	24 Jun, 10:11	12.43d	Gravytrain	KGM Account Move (consultancy child ticket)
54959	29 May, 08:06	24 Jun, 10:25	18.23d	Kahootz	kahootz/xray Kubernetes Version Nearing End Of Life
54847	14 May, 11:17	24 Jun, 10:35	27.93d	Econic Bio	Create client services account for Qian Gao
55184	24 Jun, 00:00	24 Jun, 11:42	0.37d	Internal	Weekly checks
55104	16 Jun, 17:58	24 Jun, 11:47	5.38d	Internal	Test restore OpenLDAP
54735	06 May, 12:32	24 Jun, 12:03	33.95d	ITC Compliance	Expiring certificate: ITC Compliance
55178	23 Jun, 14:00	24 Jun, 13:26	0.94d	AskBio	Monitoring
54564	15 Apr, 11:13	24 Jun, 15:54	46.47d	DLS Plastics	dls-zimbra1.dls.internal distro upgrade
55075	11 Jun, 15:50	25 Jun, 15:29	9.97d	Trident Honda	LDAPS certificate expiring on vmsvr1/2.trident.lan
55180	23 Jun, 14:21	25 Jun, 16:01	2.17d	Internal	Update LimeSurvey installation
55174	23 Jun, 08:56	25 Jun, 16:50	2.79d	Internal	WARNING: Backups: BackupPC directories (NRPE) on woodlands.midnighthax.com
55236	26 Jun, 09:10	26 Jun, 09:49	0.06d	Internal	Gitlab upgrade (18.1.1)
55153	18 Jun, 16:59	26 Jun, 11:43	5.47d	Entrepreneurs Circle	Re: Introducing Usama and OpenVPN Setup Assistance
55241	26 Jun, 09:58	26 Jun, 12:14	0.23d	Internal	Gitlab upgrade (18.1.1)
55243	26 Jun, 10:03	26 Jun, 12:56	0.29d	Geograph	Geograph Gitlab upgrade (18.1.1)
55244	26 Jun, 10:16	26 Jun, 14:38	0.44d	Entrepreneurs Circle	Assistance Required: Increasing PHP Memory Limit
55191	24 Jun, 14:34	26 Jun, 14:38	2.01d	Tusk IC	server login
55196	25 Jun, 09:19	26 Jun, 15:52	1.65d	OpenCorporates	Bot2 CA Cert
55242	26 Jun, 10:00	27 Jun, 09:44	0.97d	OpenCorporates	OpenCorporates Gitlab upgrade 18.1.1
55239	26 Jun, 09:45	27 Jun, 14:36	1.49d	eTherapeutics	ETX Gitlab upgrade (18.1.1)
54440	10 Apr, 10:52	30 Jun, 10:31	52.97d	OpenCorporates	ElastiCache Monitoring
55152	18 Jun, 13:29	30 Jun, 15:48	8.23d	AskBio	Versioning on Coll, Mull, Jura and Iona /home
54996	02 Jun, 15:07	30 Jun, 15:51	20.07d	OpenCorporates	Monitoring Website Usage Question
55247	26 Jun, 17:55	01 Jul, 10:02	2.21d	AskBio	GitLab updated
55307	01 Jul, 00:00	01 Jul, 10:57	0.30d	Internal	Weekly checks
54931	23 May, 12:18	01 Jul, 11:06	25.88d	Aston Matthews	RHEL 6.9 P2V (consultancy)
54566	15 Apr, 13:48	01 Jul, 14:00	51.02d	Aston Matthews	Support Tree / Aston Matthews - Linux Support
55175	23 Jun, 09:18	01 Jul, 14:53	6.56d	Tusk IC	new backup drives
55245	26 Jun, 15:07	01 Jul, 15:19	3.02d	Sylvera	SM Support / Relationship Sunsetting Steps
53552	22 Jan, 16:29	01 Jul, 15:19	109.88d	Sylvera	Re-commissionning Super Monster
55022	05 Jun, 13:11	01 Jul, 15:19	18.21d	Sylvera	Iron Mountain Backup Questionaire
55306	01 Jul, 00:00	01 Jul, 15:40	0.77d	Internal	Purge old client password records
55166	20 Jun, 09:27	01 Jul, 16:28	7.70d	Internal	Name change on GPG key
55268	30 Jun, 14:12	02 Jul, 09:29	1.53d	BD Group	Crontab updated
55197	25 Jun, 10:13	02 Jul, 09:39	4.94d	Entrepreneurs Circle	Setup Request for New Domain - ecmasterplan.co.uk
55347	02 Jul, 10:13	02 Jul, 13:24	0.32d	OpenCorporates	HAProxy 14/15
55161	19 Jun, 11:39	02 Jul, 16:06	9.44d	Edinburgh University	Remove Edinburgh University servers from support
54896	20 May, 22:02	03 Jul, 11:37	30.36d	Cambridge Flow Solutions	Request for Quote
55359	03 Jul, 12:56	03 Jul, 12:56	0.00d	Sucden	Sucden Patching Cycle
55362	04 Jul, 00:00	04 Jul, 10:06	0.21d	Sylvera	Sylvera monthly backup check and tape swap
55151	18 Jun, 09:43	05 Jul, 10:05	12.83d	Sucden	Patch Cycle
55366	04 Jul, 16:06	07 Jul, 13:59	0.79d	Kahootz	Change hosting root passwords
55373	07 Jul, 00:00	08 Jul, 08:33	1.06d	Internal	Quarterly Ouse Failover Test
55384	08 Jul, 00:00	08 Jul, 11:16	0.33d	Internal	Weekly checks
55381	07 Jul, 16:50	08 Jul, 11:42	0.49d	Internal	Fwd: On-Site Warranty due to expire - BD322368 and BD322367)
55385	08 Jul, 08:44	08 Jul, 12:08	0.34d	OpenCorporates	zcluster1/2 puppet certificate expiry
55351	02 Jul, 13:31	09 Jul, 09:41	4.62d	Cirencester College	CCVLE01 - Moodle Server
55363	04 Jul, 13:28	09 Jul, 09:56	2.65d	NFW	NEW Broadband provider
55349	02 Jul, 13:10	09 Jul, 12:07	4.90d	OpenCorporates	HAProxy 14 and 15 Support removal
55188	24 Jun, 10:01	09 Jul, 16:05	11.61d	Sucden	sucden auto yum cache cleanup
55377	07 Jul, 12:18	09 Jul, 16:44	2.44d	Internal	Limesurvey 500: Internal Server Error
55368	07 Jul, 00:00	10 Jul, 10:56	3.29d	Internal	Monthly certificate expiry check
55094	13 Jun, 14:28	10 Jul, 12:13	18.77d	Lantech	Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie
55399	10 Jul, 10:15	10 Jul, 12:19	0.21d	Internal	Gitlab upgrade (18.1.2)
55403	10 Jul, 10:37	10 Jul, 15:59	0.54d	Geograph	Geograph Gitlab upgrade (18.1.2)
55402	10 Jul, 10:34	11 Jul, 08:45	0.82d	OpenCorporates	OpenCorporates Gitlab upgrade 18.1.2
55394	10 Jul, 08:52	11 Jul, 09:33	1.07d	ITC Compliance	Password reset request
55387	08 Jul, 14:16	11 Jul, 10:51	2.66d	AskBio	Backups for PromPT, gitlab etc
55406	10 Jul, 12:54	11 Jul, 11:41	0.88d	AskBio	Weka file versioning
55393	10 Jul, 08:40	11 Jul, 15:12	1.65d	ITC Compliance	User removal
55391	09 Jul, 11:43	11 Jul, 16:43	2.50d	Reigate College	SSL Certificates
55400	10 Jul, 10:31	14 Jul, 08:41	1.82d	eTherapeutics	ETX Gitlab upgrade (18.1.2)
55371	07 Jul, 00:00	14 Jul, 14:03	5.61d	Ingeus	Ingeus: login to Azure
55425	14 Jul, 13:46	14 Jul, 15:54	0.21d	AskBio	/weka on Macleod
55429	15 Jul, 00:00	15 Jul, 10:39	0.27d	Internal	Weekly checks
55426	14 Jul, 15:34	15 Jul, 12:22	0.68d	NFW	New IP Address
55423	14 Jul, 11:18	16 Jul, 09:22	1.81d	AskBio	libclang
55440	16 Jul, 00:00	16 Jul, 09:56	0.19d	Sucden	Sucden Patching Cycle
55446	16 Jul, 13:59	16 Jul, 14:29	0.05d	Novadata	FW: Your AWS CloudShell data is scheduled for deletion on July 26, 2025 [AWS Account: 542772753301]
55408	10 Jul, 16:52	16 Jul, 16:32	3.97d	Kahootz	Packages from old kernel series
55395	10 Jul, 08:54	17 Jul, 11:30	5.26d	ITC Compliance	Disaster recovery plan
55452	17 Jul, 13:03	18 Jul, 13:27	1.04d	Cirencester College	User creation request
55255	28 Jun, 22:56	18 Jul, 15:08	14.71d	AskBio	/home usage
55404	10 Jul, 10:38	18 Jul, 17:03	6.64d	Azura	Expiring certificates \| ford3,4,5.opentrk.com

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	32.596 msec
System CPU time	3.483 msec
Total CPU time	36.079 msec
Elapsed time	53.943 msec
Context switches	34 voluntary, 16 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-18&queue=Requests&start=2025-06-16
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-07-18'
'queue'	'Requests'
'start'	'2025-06-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 6, 16), 'end': datetime.date(2025, 7, 18)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-07-18&queue=Requests&start=2025-06-16' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=5747, rt_number=55042, queue=Requests, subject=Disk error on Xray, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-09 08:08:41, last_txn_id=0>, <Ticket(id=5800, rt_number=55095, queue=Requests, subject=RADIUD Disk Space, ticket_status=closed, client=Quickline, priority=61, created=2025-06-13 15:01:34, last_txn_id=0>, <Ticket(id=5812, rt_number=55106, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-06-17 00:00:04, last_txn_id=0>, <Ticket(id=5785, rt_number=55080, queue=Requests, subject=Borgbackup, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-12 08:51:30, last_txn_id=0>, <Ticket(id=5453, rt_number=54746, queue=Requests, subject=Test restore Keycloak, ticket_status=closed, client=Internal, priority=45, created=2025-05-06 17:51:43, last_txn_id=0>, <Ticket(id=5758, rt_number=55053, queue=Requests, subject=Expiring certificate: ITC Compliance (Consultancy), ticket_status=closed, client=ITC Compliance, priority=62, created=2025-06-09 12:24:38, last_txn_id=0>, <Ticket(id=5308, rt_number=54603, queue=Requests, subject=URL Change for pipelines, ticket_status=closed, client=Sysdoc, priority=6, created=2025-04-22 15:46:57, last_txn_id=0>, <Ticket(id=5815, rt_number=55141, queue=Requests, subject=gravytrain remove/tweak checks that fail because of redirects, ticket_status=closed, client=Gravytrain, priority=41, created=2025-06-17 10:29:06, last_txn_id=0>, <Ticket(id=5818, rt_number=55144, queue=Requests, subject=Backup request from S3, ticket_status=closed, client=Gravytrain, priority=41, created=2025-06-17 12:11:20, last_txn_id=0>, <Ticket(id=5833, rt_number=55159, queue=Requests, subject=Change our TCL@OC LDAP account pass, ticket_status=closed, client=Internal, priority=0, created=2025-06-19 08:40:18, last_txn_id=0>, <Ticket(id=5666, rt_number=54994, queue=Requests, subject=Fold restic backups into managed backups conf, ticket_status=closed, client=AskBio, priority=63, created=2025-06-02 11:06:39, last_txn_id=2352822>, <Ticket(id=5824, rt_number=55150, queue=Requests, subject=gcukscheddb02.globecastne.com root volume usage, ticket_status=closed, client=Globecast, priority=41, created=2025-06-18 08:29:45, last_txn_id=0>, <Ticket(id=5817, rt_number=55143, queue=Requests, subject=bottle kubectl config failing, ticket_status=closed, client=Internal, priority=41, created=2025-06-17 10:46:31, last_txn_id=0>, <Ticket(id=5837, rt_number=55163, queue=Requests, subject=Urgent Update Required: IP Address Change, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-06-19 16:14:21, last_txn_id=0>, <Ticket(id=5444, rt_number=54737, queue=Requests, subject=PromPT runner and server monitoring on Iona, ticket_status=closed, client=AskBio, priority=45, created=2025-05-06 14:22:12, last_txn_id=0>, <Ticket(id=5756, rt_number=55051, queue=Requests, subject=Foward External Bot logs into opensearch, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-06-09 10:56:49, last_txn_id=0>, <Ticket(id=5451, rt_number=54744, queue=Requests, subject=Ticket resolution email, ticket_status=closed, client=Internal, priority=45, created=2025-05-06 16:00:55, last_txn_id=0>, <Ticket(id=5859, rt_number=55185, queue=Requests, subject=OpenAthens server patching l01 and l02, ticket_status=closed, client=JISC, priority=61, created=2025-06-24 07:36:51, last_txn_id=0>, <Ticket(id=5729, rt_number=55025, queue=Requests, subject=KGM Account Move (consultancy child ticket), ticket_status=closed, client=Gravytrain, priority=43, created=2025-06-05 15:51:50, last_txn_id=0>, <Ticket(id=5632, rt_number=54959, queue=Requests, subject=kahootz/xray Kubernetes Version Nearing End Of Life, ticket_status=closed, client=Kahootz, priority=44, created=2025-05-29 08:06:47, last_txn_id=0>, <Ticket(id=5522, rt_number=54847, queue=Requests, subject=Create client services account for Qian Gao, ticket_status=closed, client=Econic Bio, priority=45, created=2025-05-14 11:17:37, last_txn_id=0>, <Ticket(id=5858, rt_number=55184, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-06-24 00:00:09, last_txn_id=0>, <Ticket(id=5810, rt_number=55104, queue=Requests, subject=Test restore OpenLDAP, ticket_status=closed, client=Internal, priority=42, created=2025-06-16 17:58:19, last_txn_id=0>, <Ticket(id=5442, rt_number=54735, queue=Requests, subject=Expiring certificate: ITC Compliance, ticket_status=closed, client=ITC Compliance, priority=66, created=2025-05-06 12:32:51, last_txn_id=2345393>, <Ticket(id=5852, rt_number=55178, queue=Requests, subject=Monitoring , ticket_status=closed, client=AskBio, priority=61, created=2025-06-23 14:00:34, last_txn_id=0>, <Ticket(id=5267, rt_number=54564, queue=Requests, subject=dls-zimbra1.dls.internal distro upgrade, ticket_status=closed, client=DLS Plastics, priority=27, created=2025-04-15 11:13:16, last_txn_id=0>, <Ticket(id=5780, 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queue=Requests, subject=SSL Certificates, ticket_status=closed, client=Reigate College, priority=41, created=2025-07-09 11:43:38, last_txn_id=2367497>, <Ticket(id=6013, rt_number=55400, queue=Requests, subject=ETX Gitlab upgrade (18.1.2), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-07-10 10:31:21, last_txn_id=0>, <Ticket(id=5983, rt_number=55371, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=42, created=2025-07-07 00:00:08, last_txn_id=0>, <Ticket(id=6038, rt_number=55425, queue=Requests, subject=/weka on Macleod, ticket_status=closed, client=AskBio, priority=61, created=2025-07-14 13:46:24, last_txn_id=0>, <Ticket(id=6042, rt_number=55429, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-07-15 00:00:04, last_txn_id=0>, <Ticket(id=6039, rt_number=55426, queue=Requests, subject=New IP Address, ticket_status=closed, client=NFW, priority=41, created=2025-07-14 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<Ticket(id=6065, rt_number=55452, queue=Requests, subject=User creation request, ticket_status=closed, client=Cirencester College, priority=41, created=2025-07-17 13:03:36, last_txn_id=0>, <Ticket(id=5898, rt_number=55255, queue=Requests, subject=/home usage, ticket_status=closed, client=AskBio, priority=63, created=2025-06-28 22:56:20, last_txn_id=0>, <Ticket(id=6017, rt_number=55404, queue=Requests, subject=Expiring certificates \| ford3,4,5.opentrk.com, ticket_status=closed, client=Azura, priority=42, created=2025-07-10 10:38:37, last_txn_id=0>]

Ticket resolution report for Requests

16 Jun - 18 Jul

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