Ticket resolution report for Problems

16 Jun - 18 Jul

RT	Created	Closed	Resolution time	Client	Subject
54906	21 May, 15:28	24 Jun, 09:51	22.44d	Sucden	GS2 PTP investigation
55410	11 Jul, 08:20	11 Jul, 09:42	0.14d	Quickline	az-svr-sfradius01.quickline.co.uk unmerged configuration
55096	13 Jun, 15:23	17 Jun, 17:27	2.21d	OGT	basil.internal.ogtip.com system load
55097	13 Jun, 15:36	16 Jun, 13:14	0.76d	AskBio	Skye rebooted
55099	15 Jun, 00:20	16 Jun, 11:00	0.30d	Internal	Restic lock contention
55176	23 Jun, 13:28	30 Jun, 16:40	5.32d	Geograph	geograph/prod/tcl-system CertManagerCertExpirySoon
55107	17 Jun, 08:32	20 Jun, 09:27	3.09d	NFW	nfwgs2.nfw.internal spamassassin maint service failure
55165	20 Jun, 08:15	24 Jun, 12:20	2.41d	Internal	thames.tiger-computing.co.uk sucden restic forget failure
54772	08 May, 18:34	24 Jun, 12:12	31.42d	Internal	I can't send encrypted email
55388	08 Jul, 15:02	10 Jul, 11:18	1.63d	OpenCorporates	AWS RDS alerts
55232	25 Jun, 13:35	27 Jun, 14:24	2.08d	OGT	rodney.internal.ogtip.com volume usage /srv/ngs
54349	04 Apr, 08:01	02 Jul, 10:19	59.23d	Koinex	DOWN: koinexserver.home
55186	24 Jun, 08:56	25 Jun, 15:43	1.68d	OGT	sybil.internal.ogtip.com volume usage /Data
55187	24 Jun, 09:19	25 Jun, 15:27	1.61d	eTherapeutics	dgx2.internal.etherapeutics.co.uk volume usage /
55434	15 Jul, 10:32	15 Jul, 11:33	0.10d	ITC Compliance	web1.itccompliance.co.uk puppet fail loop
55390	09 Jul, 08:07	10 Jul, 15:20	1.72d	TCV	web4.tcv.org.uk storage volume usage /var
54358	04 Apr, 16:16	15 Jul, 11:32	67.53d	OpenCorporates	Storage alert: /var/lib/backuppc on backup1
55431	15 Jul, 09:00	16 Jul, 17:13	1.82d	Rotastat	gallus.rotastat.com duply backup duration
55442	16 Jul, 08:18	18 Jul, 09:23	2.11d	Tusk IC	mammoth.tusknet disk volume usage /srv/scratch
55249	27 Jun, 09:42	27 Jun, 11:45	0.21d	Internal	WARNING: NRPE Disk: /var on thames.tiger-computing.co.uk
55260	30 Jun, 08:42	03 Jul, 09:45	3.10d	DLS Plastics	dls-zimbra1.dls.internal volume usage /opt
55173	23 Jun, 08:21	09 Jul, 10:19	12.20d	NFW	nfwgs2.nfw.internal intermittent spamassassin maint service failure
55198	25 Jun, 10:35	09 Jul, 10:24	9.98d	AskBio	talisker.synpromics.com duply duration

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	18.935 msec
System CPU time	0.000 msec
Total CPU time	18.935 msec
Elapsed time	27.211 msec
Context switches	10 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-18&queue=Problems&start=2025-06-16
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-07-18'
'queue'	'Problems'
'start'	'2025-06-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Problems', 'start': datetime.date(2025, 6, 16), 'end': datetime.date(2025, 7, 18)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-07-18&queue=Problems&start=2025-06-16' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=5580, rt_number=54906, queue=Problems, subject=GS2 PTP investigation, ticket_status=closed, client=Sucden, priority=65, created=2025-05-21 15:28:35, last_txn_id=2344351>, <Ticket(id=6023, rt_number=55410, queue=Problems, subject=az-svr-sfradius01.quickline.co.uk unmerged configuration, ticket_status=closed, client=Quickline, priority=61, created=2025-07-11 08:20:12, last_txn_id=0>, <Ticket(id=5801, rt_number=55096, queue=Problems, subject=basil.internal.ogtip.com system load, ticket_status=closed, client=OGT, priority=21, created=2025-06-13 15:23:40, last_txn_id=0>, <Ticket(id=5802, rt_number=55097, queue=Problems, subject=Skye rebooted, ticket_status=closed, client=AskBio, priority=61, created=2025-06-13 15:36:26, last_txn_id=0>, <Ticket(id=5804, rt_number=55099, queue=Problems, subject=Restic lock contention, ticket_status=closed, client=Internal, priority=61, created=2025-06-15 00:20:27, last_txn_id=0>, <Ticket(id=5850, rt_number=55176, queue=Problems, subject=geograph/prod/tcl-system CertManagerCertExpirySoon, ticket_status=closed, client=Geograph, priority=42, created=2025-06-23 13:28:50, last_txn_id=0>, <Ticket(id=5813, rt_number=55107, queue=Problems, subject=nfwgs2.nfw.internal spamassassin maint service failure, ticket_status=closed, client=NFW, priority=42, created=2025-06-17 08:32:43, last_txn_id=0>, <Ticket(id=5839, rt_number=55165, queue=Problems, subject=thames.tiger-computing.co.uk sucden restic forget failure, ticket_status=closed, client=Internal, priority=41, created=2025-06-20 08:15:03, last_txn_id=0>, <Ticket(id=5479, rt_number=54772, queue=Problems, subject=I can't send encrypted email , ticket_status=closed, client=Internal, priority=45, created=2025-05-08 18:34:29, last_txn_id=0>, <Ticket(id=6000, rt_number=55388, queue=Problems, subject=AWS RDS alerts, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-08 15:02:46, last_txn_id=0>, <Ticket(id=5875, rt_number=55232, queue=Problems, subject=rodney.internal.ogtip.com volume usage /srv/ngs, ticket_status=closed, client=OGT, priority=41, created=2025-06-25 13:35:27, last_txn_id=0>, <Ticket(id=5080, rt_number=54349, queue=Problems, subject=DOWN: koinexserver.home, ticket_status=closed, client=Koinex, priority=48, created=2025-04-04 08:01:06, last_txn_id=2359531>, <Ticket(id=5860, rt_number=55186, queue=Problems, subject=sybil.internal.ogtip.com volume usage /Data, ticket_status=closed, client=OGT, priority=41, created=2025-06-24 08:56:08, last_txn_id=0>, <Ticket(id=5861, rt_number=55187, queue=Problems, subject=dgx2.internal.etherapeutics.co.uk volume usage /, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-06-24 09:19:07, last_txn_id=0>, <Ticket(id=6047, rt_number=55434, queue=Problems, subject=web1.itccompliance.co.uk puppet fail loop, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-07-15 10:32:00, last_txn_id=0>, <Ticket(id=6002, rt_number=55390, queue=Problems, subject=web4.tcv.org.uk storage volume usage /var, ticket_status=closed, client=TCV, priority=41, created=2025-07-09 08:07:37, last_txn_id=0>, <Ticket(id=5089, rt_number=54358, queue=Problems, subject=Storage alert: /var/lib/backuppc on backup1, ticket_status=closed, client=OpenCorporates, priority=68, created=2025-04-04 16:16:49, last_txn_id=2359470>, <Ticket(id=6044, rt_number=55431, queue=Problems, subject=gallus.rotastat.com duply backup duration, ticket_status=closed, client=Rotastat, priority=41, created=2025-07-15 09:00:00, last_txn_id=0>, <Ticket(id=6055, rt_number=55442, queue=Problems, subject=mammoth.tusknet disk volume usage /srv/scratch, ticket_status=closed, client=Tusk IC, priority=41, created=2025-07-16 08:18:43, last_txn_id=0>, <Ticket(id=5892, rt_number=55249, queue=Problems, subject=WARNING: NRPE Disk: /var on thames.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-06-27 09:42:38, last_txn_id=0>, <Ticket(id=5903, rt_number=55260, queue=Problems, subject=dls-zimbra1.dls.internal volume usage /opt, ticket_status=closed, client=DLS Plastics, priority=42, created=2025-06-30 08:42:59, last_txn_id=0>, <Ticket(id=5847, rt_number=55173, queue=Problems, subject=nfwgs2.nfw.internal intermittent spamassassin maint service failure, ticket_status=closed, client=NFW, priority=43, created=2025-06-23 08:21:48, last_txn_id=0>, <Ticket(id=5872, rt_number=55198, queue=Problems, subject=talisker.synpromics.com duply duration, ticket_status=closed, client=AskBio, priority=63, created=2025-06-25 10:35:46, last_txn_id=0>]

Ticket resolution report for Problems

16 Jun - 18 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions