Ticket resolution report for Requests

07 Jul - 11 Jul

RT	Created	Closed	Resolution time	Client	Subject
55366	04 Jul, 16:06	07 Jul, 13:59	0.79d	Kahootz	Change hosting root passwords
55373	07 Jul, 00:00	08 Jul, 08:33	1.06d	Internal	Quarterly Ouse Failover Test
55384	08 Jul, 00:00	08 Jul, 11:16	0.33d	Internal	Weekly checks
55381	07 Jul, 16:50	08 Jul, 11:42	0.49d	Internal	Fwd: On-Site Warranty due to expire - BD322368 and BD322367)
55385	08 Jul, 08:44	08 Jul, 12:08	0.34d	OpenCorporates	zcluster1/2 puppet certificate expiry
55351	02 Jul, 13:31	09 Jul, 09:41	4.62d	Cirencester College	CCVLE01 - Moodle Server
55363	04 Jul, 13:28	09 Jul, 09:56	2.65d	NFW	NEW Broadband provider
55349	02 Jul, 13:10	09 Jul, 12:07	4.90d	OpenCorporates	HAProxy 14 and 15 Support removal
55188	24 Jun, 10:01	09 Jul, 16:05	11.61d	Sucden	sucden auto yum cache cleanup
55377	07 Jul, 12:18	09 Jul, 16:44	2.44d	Internal	Limesurvey 500: Internal Server Error
55368	07 Jul, 00:00	10 Jul, 10:56	3.29d	Internal	Monthly certificate expiry check
55094	13 Jun, 14:28	10 Jul, 12:13	18.77d	Lantech	Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie
55399	10 Jul, 10:15	10 Jul, 12:19	0.21d	Internal	Gitlab upgrade (18.1.2)
55403	10 Jul, 10:37	10 Jul, 15:59	0.54d	Geograph	Geograph Gitlab upgrade (18.1.2)
55402	10 Jul, 10:34	11 Jul, 08:45	0.82d	OpenCorporates	OpenCorporates Gitlab upgrade 18.1.2
55394	10 Jul, 08:52	11 Jul, 09:33	1.07d	ITC Compliance	Password reset request
55387	08 Jul, 14:16	11 Jul, 10:51	2.66d	AskBio	Backups for PromPT, gitlab etc
55406	10 Jul, 12:54	11 Jul, 11:41	0.88d	AskBio	Weka file versioning
55393	10 Jul, 08:40	11 Jul, 15:12	1.65d	ITC Compliance	User removal
55391	09 Jul, 11:43	11 Jul, 16:43	2.50d	Reigate College	SSL Certificates

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	27.536 msec
System CPU time	0.000 msec
Total CPU time	27.536 msec
Elapsed time	35.700 msec
Context switches	10 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-11&queue=Requests&start=2025-07-07
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-07-11'
'queue'	'Requests'
'start'	'2025-07-07'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 7, 7), 'end': datetime.date(2025, 7, 11)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-07-11&queue=Requests&start=2025-07-07' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=5978, rt_number=55366, queue=Requests, subject=Change hosting root passwords, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-04 16:06:31, last_txn_id=2365429>, <Ticket(id=5985, rt_number=55373, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=closed, client=Internal, priority=41, created=2025-07-07 00:00:10, last_txn_id=0>, <Ticket(id=5996, rt_number=55384, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-07-08 00:00:04, last_txn_id=0>, <Ticket(id=5993, rt_number=55381, queue=Requests, subject=Fwd: On-Site Warranty due to expire - BD322368 and BD322367), ticket_status=closed, client=Internal, priority=1, created=2025-07-07 16:50:07, last_txn_id=0>, <Ticket(id=5997, rt_number=55385, queue=Requests, subject=zcluster1/2 puppet certificate expiry, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-08 08:44:12, last_txn_id=0>, <Ticket(id=5962, rt_number=55351, queue=Requests, subject=CCVLE01 - Moodle Server, ticket_status=closed, client=Cirencester College, priority=42, created=2025-07-02 13:31:43, last_txn_id=0>, <Ticket(id=5975, rt_number=55363, queue=Requests, subject=NEW Broadband provider, ticket_status=closed, client=NFW, priority=2, created=2025-07-04 13:28:28, last_txn_id=0>, <Ticket(id=5960, rt_number=55349, queue=Requests, subject=HAProxy 14 and 15 Support removal, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-07-02 13:10:15, last_txn_id=0>, <Ticket(id=5862, rt_number=55188, queue=Requests, subject=sucden auto yum cache cleanup , ticket_status=closed, client=Sucden, priority=43, created=2025-06-24 10:01:16, last_txn_id=0>, <Ticket(id=5989, rt_number=55377, queue=Requests, subject=Limesurvey 500: Internal Server Error, ticket_status=closed, client=Internal, priority=41, created=2025-07-07 12:18:38, last_txn_id=0>, <Ticket(id=5980, rt_number=55368, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=2, created=2025-07-07 00:00:04, last_txn_id=0>, <Ticket(id=5799, rt_number=55094, queue=Requests, subject=Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=24, created=2025-06-13 14:28:34, last_txn_id=2359391>, <Ticket(id=6012, rt_number=55399, queue=Requests, subject=Gitlab upgrade (18.1.2), ticket_status=closed, client=Internal, priority=41, created=2025-07-10 10:15:24, last_txn_id=0>, <Ticket(id=6016, rt_number=55403, queue=Requests, subject=Geograph Gitlab upgrade (18.1.2), ticket_status=closed, client=Geograph, priority=41, created=2025-07-10 10:37:02, last_txn_id=0>, <Ticket(id=6015, rt_number=55402, queue=Requests, subject=OpenCorporates Gitlab upgrade 18.1.2, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-07-10 10:34:47, last_txn_id=0>, <Ticket(id=6007, rt_number=55394, queue=Requests, subject=Password reset request, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-07-10 08:52:20, last_txn_id=0>, <Ticket(id=5999, rt_number=55387, queue=Requests, subject=Backups for PromPT, gitlab etc, ticket_status=closed, client=AskBio, priority=62, created=2025-07-08 14:16:41, last_txn_id=0>, <Ticket(id=6019, rt_number=55406, queue=Requests, subject=Weka file versioning, ticket_status=closed, client=AskBio, priority=61, created=2025-07-10 12:54:06, last_txn_id=0>, <Ticket(id=6006, rt_number=55393, queue=Requests, subject=User removal, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-07-10 08:40:49, last_txn_id=0>, <Ticket(id=6003, rt_number=55391, queue=Requests, subject=SSL Certificates, ticket_status=closed, client=Reigate College, priority=41, created=2025-07-09 11:43:38, last_txn_id=2367497>]

Ticket resolution report for Requests

07 Jul - 11 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions