Ticket resolution report for Incidents

09 Jun - 11 Jul

RT	Created	Closed	Resolution time	Client	Subject
54995	02 Jun, 13:14	09 Jun, 09:20	4.61d	Azura	Storage alert: /var on ocado2.opentrk.com
55040	09 Jun, 00:00	09 Jun, 11:40	0.37d	Internal	Check for Security Notices and System Updates
55057	09 Jun, 12:39	09 Jun, 14:36	0.19d	Globecast	gcukscheddb01/dev.globecastne.com multipath issue
54991	02 Jun, 08:46	09 Jun, 17:38	5.89d	AskBio	NTP failing \| macleod.synpromics.com
55061	10 Jun, 00:00	10 Jun, 09:04	0.11d	Internal	Check for Security Notices and System Updates
55066	11 Jun, 00:00	11 Jun, 09:19	0.13d	Internal	Check for Security Notices and System Updates
55064	10 Jun, 08:08	11 Jun, 10:25	1.23d	Sucden	legolas.sucden.co.uk backups issue
55073	11 Jun, 15:11	11 Jun, 16:14	0.11d	OGT	CRITICAL: Networking: SSH on basil.internal.ogtip.com
55078	12 Jun, 08:07	12 Jun, 08:37	0.05d	Edinburgh University	DOWN: mathsgpu3.maths.ed.ac.uk
55077	12 Jun, 00:00	12 Jun, 09:17	0.13d	Internal	Check for Security Notices and System Updates
55079	12 Jun, 08:22	12 Jun, 09:28	0.11d	AskBio	NTP service on edb-lab-skye.askbio.com
55032	06 Jun, 07:43	12 Jun, 09:28	4.15d	BD Group	CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
55086	12 Jun, 15:52	12 Jun, 17:30	0.16d	AskBio	Load average on Skye
55087	12 Jun, 18:57	13 Jun, 09:07	0.11d	BD Group	EFSRV-19807 Web site availability issues
55088	13 Jun, 00:00	13 Jun, 09:14	0.12d	Internal	Check for Security Notices and System Updates
55101	16 Jun, 00:00	16 Jun, 09:24	0.14d	Internal	Check for Security Notices and System Updates
55018	05 Jun, 09:35	16 Jun, 10:14	7.07d	Kahootz	Disk errors on Oscar
55102	16 Jun, 11:35	16 Jun, 15:25	0.38d	Cirencester College	CCOLive postgres db failing
55105	17 Jun, 00:00	17 Jun, 10:01	0.20d	Internal	Check for Security Notices and System Updates
55092	13 Jun, 13:22	17 Jun, 11:18	1.79d	eTherapeutics	etx/prod/devtools failing pods
55149	18 Jun, 00:00	18 Jun, 09:09	0.12d	Internal	Check for Security Notices and System Updates
55158	19 Jun, 08:10	19 Jun, 08:37	0.05d	OpenCorporates	opencorporates tcl LDAP account failure
55157	19 Jun, 00:00	19 Jun, 08:53	0.09d	Internal	Check for Security Notices and System Updates
55146	17 Jun, 14:46	19 Jun, 10:39	1.59d	Global Brands	DOWN: claycross.global-brands.internal
55164	20 Jun, 00:00	20 Jun, 08:49	0.08d	Internal	Check for Security Notices and System Updates
55168	20 Jun, 13:25	20 Jun, 16:57	0.35d	Globecast	gcukscheddb01/02/dev.globecastne.com hosts down
55172	23 Jun, 00:00	23 Jun, 09:29	0.15d	Internal	Check for Security Notices and System Updates
55170	22 Jun, 18:10	23 Jun, 10:57	0.30d	AskBio	WARNING: HTTP: GitLab Pages HTTPS Cert on edb-jura.askbio.com
55182	23 Jun, 17:18	24 Jun, 09:52	0.26d	Sucden	CRITICAL: NRPE Disk: /var on multiple systems
55183	24 Jun, 00:00	24 Jun, 10:12	0.22d	Internal	Check for Security Notices and System Updates
55193	25 Jun, 00:00	25 Jun, 09:20	0.13d	Internal	Check for Security Notices and System Updates
55234	26 Jun, 00:00	26 Jun, 08:47	0.08d	Internal	Check for Security Notices and System Updates
55248	27 Jun, 00:00	27 Jun, 09:59	0.20d	Internal	Check for Security Notices and System Updates
55142	17 Jun, 10:30	27 Jun, 12:53	8.24d	BD Group	Several sites down on ef-v5-nodes.c.ef-platform.internal
55258	30 Jun, 00:00	30 Jun, 10:10	0.22d	Internal	Check for Security Notices and System Updates
55266	30 Jun, 10:00	30 Jun, 10:14	0.02d	Internal	Server backups not allocated to a client
55256	29 Jun, 13:36	30 Jun, 10:21	0.24d	OpenCorporates	ElastiCache Conncetions - oc-prod-openc-frontend-001
55263	30 Jun, 09:24	30 Jun, 10:42	0.13d	DLS Plastics	DLS potential ransomware infection
55250	27 Jun, 09:44	30 Jun, 11:28	1.17d	JaeVee	sys.jaevee.co.uk expiring certificates
55254	28 Jun, 07:05	30 Jun, 12:31	0.45d	AskBio	vmware froze edb-coll.askbio.com
55269	30 Jun, 14:13	30 Jun, 14:33	0.03d	Internal	Message - Ross Fraser \| Ask Bio \| 07966 580627
55253	27 Jun, 16:05	30 Jun, 16:46	1.07d	Geograph	geograph/prod/production data-redis-ha-server-1 filling up
55270	30 Jun, 15:15	30 Jun, 16:50	0.16d	Internal	tcl/avon ceph-mgr and node-exporter targets down
55305	01 Jul, 00:00	01 Jul, 09:29	0.15d	Internal	Check for Security Notices and System Updates
55195	25 Jun, 08:28	01 Jul, 14:54	4.64d	Tusk IC	mammoth.tusknet rsnapshot failure
55312	02 Jul, 00:00	02 Jul, 09:29	0.15d	Internal	Check for Security Notices and System Updates
55354	03 Jul, 00:00	03 Jul, 09:06	0.11d	Internal	Check for Security Notices and System Updates
55355	03 Jul, 09:21	03 Jul, 09:33	0.02d	AskBio	Prompt Containers on edb-iona.askbio.com
55313	02 Jul, 03:28	03 Jul, 10:06	1.21d	OpenCorporates	Web Target Response Time (app/oc-prod-openc-web/7627cb2d01b875ab Response)
55348	02 Jul, 10:26	03 Jul, 10:16	0.98d	Global Brands	Problem with getting on website
55361	04 Jul, 00:00	04 Jul, 10:13	0.22d	Internal	Check for Security Notices and System Updates
55261	30 Jun, 09:09	04 Jul, 10:39	4.15d	OpenCorporates	Storage alert: /srv/oc on zcluster2
55262	30 Jun, 09:09	04 Jul, 10:40	4.15d	OpenCorporates	Storage alert: /srv/data_qa on zcluster2
55370	07 Jul, 00:00	07 Jul, 09:19	0.13d	Internal	Check for Security Notices and System Updates
55374	07 Jul, 01:26	07 Jul, 10:43	0.27d	Quickline	aql-svr-sf-radius01: logrotate failure
55364	04 Jul, 15:05	07 Jul, 10:43	0.56d	Quickline	Storatge alert: /var on aql-svr-sf-radius01.quickline.co.uk
55383	08 Jul, 00:00	08 Jul, 09:15	0.13d	Internal	Check for Security Notices and System Updates
55235	26 Jun, 08:58	08 Jul, 11:59	8.30d	AskBio	coll,iona,jura,mull post maintenance issues
55389	09 Jul, 00:00	09 Jul, 09:01	0.10d	Internal	Check for Security Notices and System Updates
55356	03 Jul, 09:26	09 Jul, 10:14	4.08d	Kahootz	Storage alert \| /var/lib/rancher on xray.hosting.inovem.com
55376	07 Jul, 10:56	10 Jul, 09:01	2.81d	BD Group	CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal
55392	10 Jul, 00:00	10 Jul, 09:31	0.15d	Internal	Check for Security Notices and System Updates
55409	11 Jul, 00:00	11 Jul, 09:33	0.16d	Internal	Check for Security Notices and System Updates
55412	11 Jul, 10:54	11 Jul, 14:33	0.37d	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk HTTP/s and cert check timeouts

git hash: master (1badab1b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260402	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	38.967 msec
System CPU time	3.770 msec
Total CPU time	42.737 msec
Elapsed time	49.243 msec
Context switches	36 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-11&queue=Incidents&start=2025-06-09
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-07-11'
'queue'	'Incidents'
'start'	'2025-06-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 6, 9), 'end': datetime.date(2025, 7, 11)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-07-11&queue=Incidents&start=2025-06-09' [GET]>
tickets	[<Ticket(id=5667, rt_number=54995, queue=Incidents, subject=Storage alert: /var on ocado2.opentrk.com, ticket_status=closed, client=Azura, priority=52, created=2025-06-02 13:14:09, last_txn_id=0>, <Ticket(id=5745, rt_number=55040, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-09 00:00:04, last_txn_id=0>, <Ticket(id=5762, rt_number=55057, queue=Incidents, subject=gcukscheddb01/dev.globecastne.com multipath issue, ticket_status=closed, client=Globecast, priority=61, created=2025-06-09 12:39:35, last_txn_id=0>, <Ticket(id=5663, rt_number=54991, queue=Incidents, subject=NTP failing \| macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=82, created=2025-06-02 08:46:05, last_txn_id=0>, <Ticket(id=5766, rt_number=55061, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-10 00:00:02, last_txn_id=0>, <Ticket(id=5771, rt_number=55066, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-11 00:00:02, last_txn_id=0>, <Ticket(id=5769, rt_number=55064, queue=Incidents, subject=legolas.sucden.co.uk backups issue, ticket_status=closed, client=Sucden, priority=61, created=2025-06-10 08:08:09, last_txn_id=0>, <Ticket(id=5778, rt_number=55073, queue=Incidents, subject=CRITICAL: Networking: SSH on basil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=31, created=2025-06-11 15:11:12, last_txn_id=0>, <Ticket(id=5783, rt_number=55078, queue=Incidents, subject=DOWN: mathsgpu3.maths.ed.ac.uk, ticket_status=closed, client=Edinburgh University, priority=41, created=2025-06-12 08:07:47, last_txn_id=0>, <Ticket(id=5782, rt_number=55077, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-12 00:00:02, last_txn_id=0>, <Ticket(id=5784, rt_number=55079, queue=Incidents, subject=NTP service on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=81, created=2025-06-12 08:22:51, last_txn_id=0>, <Ticket(id=5736, rt_number=55032, queue=Incidents, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=2, created=2025-06-06 07:43:33, last_txn_id=0>, <Ticket(id=5791, rt_number=55086, queue=Incidents, subject=Load average on Skye, ticket_status=closed, client=AskBio, priority=61, created=2025-06-12 15:52:58, last_txn_id=0>, <Ticket(id=5792, rt_number=55087, queue=Incidents, subject=EFSRV-19807 Web site availability issues, ticket_status=closed, client=BD Group, priority=91, created=2025-06-12 18:57:36, last_txn_id=0>, <Ticket(id=5793, rt_number=55088, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-13 00:00:02, last_txn_id=0>, <Ticket(id=5806, rt_number=55101, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-16 00:00:04, last_txn_id=0>, <Ticket(id=5722, rt_number=55018, queue=Incidents, subject=Disk errors on Oscar, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-05 09:35:11, last_txn_id=0>, <Ticket(id=5807, rt_number=55102, queue=Incidents, subject=CCOLive postgres db failing, ticket_status=closed, client=Cirencester College, priority=51, created=2025-06-16 11:35:08, last_txn_id=0>, <Ticket(id=5811, rt_number=55105, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-17 00:00:03, last_txn_id=0>, <Ticket(id=5797, rt_number=55092, queue=Incidents, subject=etx/prod/devtools failing pods, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-06-13 13:22:15, last_txn_id=0>, <Ticket(id=5823, rt_number=55149, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-18 00:00:02, last_txn_id=0>, <Ticket(id=5832, rt_number=55158, queue=Incidents, subject=opencorporates tcl LDAP account failure, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-06-19 08:10:27, last_txn_id=0>, <Ticket(id=5831, rt_number=55157, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-19 00:00:02, last_txn_id=0>, <Ticket(id=5820, rt_number=55146, queue=Incidents, subject=DOWN: claycross.global-brands.internal, ticket_status=closed, client=Global Brands, priority=61, created=2025-06-17 14:46:37, last_txn_id=0>, <Ticket(id=5838, rt_number=55164, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-20 00:00:03, last_txn_id=0>, <Ticket(id=5842, rt_number=55168, queue=Incidents, subject=gcukscheddb01/02/dev.globecastne.com hosts down, ticket_status=closed, client=Globecast, priority=61, created=2025-06-20 13:25:37, last_txn_id=0>, <Ticket(id=5846, rt_number=55172, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-23 00:00:04, last_txn_id=0>, <Ticket(id=5844, rt_number=55170, queue=Incidents, subject=WARNING: HTTP: GitLab Pages HTTPS Cert on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-06-22 18:10:37, last_txn_id=0>, <Ticket(id=5856, rt_number=55182, queue=Incidents, subject=CRITICAL: NRPE Disk: /var on multiple systems, ticket_status=closed, client=Sucden, priority=61, created=2025-06-23 17:18:46, last_txn_id=0>, <Ticket(id=5857, rt_number=55183, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-24 00:00:07, last_txn_id=0>, <Ticket(id=5867, rt_number=55193, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-25 00:00:04, last_txn_id=0>, <Ticket(id=5877, rt_number=55234, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-26 00:00:03, last_txn_id=0>, <Ticket(id=5891, rt_number=55248, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-27 00:00:04, last_txn_id=0>, <Ticket(id=5816, rt_number=55142, queue=Incidents, subject=Several sites down on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=83, created=2025-06-17 10:30:57, last_txn_id=0>, <Ticket(id=5901, rt_number=55258, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-30 00:00:10, last_txn_id=0>, <Ticket(id=5909, rt_number=55266, queue=Incidents, subject=Server backups not allocated to a client, ticket_status=closed, client=Internal, priority=41, created=2025-06-30 10:00:04, last_txn_id=0>, <Ticket(id=5899, rt_number=55256, queue=Incidents, subject=ElastiCache Conncetions - oc-prod-openc-frontend-001, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-06-29 13:36:34, last_txn_id=0>, <Ticket(id=5906, rt_number=55263, queue=Incidents, subject=DLS potential ransomware infection, ticket_status=closed, client=DLS Plastics, priority=31, created=2025-06-30 09:24:31, last_txn_id=0>, <Ticket(id=5893, rt_number=55250, queue=Incidents, subject=sys.jaevee.co.uk expiring certificates, ticket_status=closed, client=JaeVee, priority=51, created=2025-06-27 09:44:01, last_txn_id=0>, <Ticket(id=5897, rt_number=55254, queue=Incidents, subject=vmware froze edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-06-28 07:05:15, last_txn_id=0>, <Ticket(id=5912, rt_number=55269, queue=Incidents, subject=Message - Ross Fraser \| Ask Bio \| 07966 580627, ticket_status=closed, client=Internal, priority=0, created=2025-06-30 14:13:21, last_txn_id=2374417>, <Ticket(id=5896, rt_number=55253, queue=Incidents, subject=geograph/prod/production data-redis-ha-server-1 filling up, ticket_status=closed, client=Geograph, priority=61, created=2025-06-27 16:05:54, last_txn_id=0>, <Ticket(id=5913, rt_number=55270, queue=Incidents, subject=tcl/avon ceph-mgr and node-exporter targets down, ticket_status=closed, client=Internal, priority=41, created=2025-06-30 15:15:51, last_txn_id=0>, <Ticket(id=5948, rt_number=55305, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-01 00:00:05, last_txn_id=0>, <Ticket(id=5869, rt_number=55195, queue=Incidents, subject=mammoth.tusknet rsnapshot failure, ticket_status=closed, client=Tusk IC, priority=52, created=2025-06-25 08:28:23, last_txn_id=0>, <Ticket(id=5955, rt_number=55312, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-02 00:00:03, last_txn_id=0>, <Ticket(id=5965, rt_number=55354, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-03 00:00:03, last_txn_id=0>, <Ticket(id=5966, rt_number=55355, queue=Incidents, subject=Prompt Containers on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-07-03 09:21:59, last_txn_id=0>, <Ticket(id=5956, rt_number=55313, queue=Incidents, subject=Web Target Response Time (app/oc-prod-openc-web/7627cb2d01b875ab Response), ticket_status=closed, client=OpenCorporates, priority=1, created=2025-07-02 03:28:22, last_txn_id=0>, <Ticket(id=5959, rt_number=55348, queue=Incidents, subject=Problem with getting on website, ticket_status=closed, client=Global Brands, priority=51, created=2025-07-02 10:26:48, last_txn_id=0>, <Ticket(id=5972, rt_number=55361, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-04 00:00:03, last_txn_id=0>, <Ticket(id=5904, rt_number=55261, queue=Incidents, subject=Storage alert: /srv/oc on zcluster2, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-06-30 09:09:33, last_txn_id=0>, <Ticket(id=5905, rt_number=55262, queue=Incidents, subject=Storage alert: /srv/data_qa on zcluster2, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-06-30 09:09:49, last_txn_id=0>, <Ticket(id=5982, rt_number=55370, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-07 00:00:07, last_txn_id=0>, <Ticket(id=5986, rt_number=55374, queue=Incidents, subject=aql-svr-sf-radius01: logrotate failure, ticket_status=closed, client=Quickline, priority=1, created=2025-07-07 01:26:27, last_txn_id=0>, <Ticket(id=5976, rt_number=55364, queue=Incidents, subject=Storatge alert: /var on aql-svr-sf-radius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=61, created=2025-07-04 15:05:22, last_txn_id=0>, <Ticket(id=5995, rt_number=55383, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-08 00:00:03, last_txn_id=0>, <Ticket(id=5878, rt_number=55235, queue=Incidents, subject=coll,iona,jura,mull post maintenance issues, ticket_status=closed, client=AskBio, priority=83, created=2025-06-26 08:58:28, last_txn_id=0>, <Ticket(id=6001, rt_number=55389, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-09 00:00:04, last_txn_id=0>, <Ticket(id=5967, rt_number=55356, queue=Incidents, subject=Storage alert \| /var/lib/rancher on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=42, created=2025-07-03 09:26:23, last_txn_id=0>, <Ticket(id=5988, rt_number=55376, queue=Incidents, subject=CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=82, created=2025-07-07 10:56:08, last_txn_id=0>, <Ticket(id=6005, rt_number=55392, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-10 00:00:04, last_txn_id=0>, <Ticket(id=6022, rt_number=55409, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-11 00:00:03, last_txn_id=0>, <Ticket(id=6025, rt_number=55412, queue=Incidents, subject=web.prod.bf2.bedfordinsurance.co.uk HTTP/s and cert check timeouts, ticket_status=closed, client=Gravytrain, priority=51, created=2025-07-11 10:54:04, last_txn_id=0>]

Ticket resolution report for Incidents

09 Jun - 11 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions