Ticket resolution report for Requests

02 Jun - 04 Jul

RT	Created	Closed	Resolution time	Client	Subject
54985	02 Jun, 00:00	02 Jun, 08:10	0.02d	Ingeus	Ingeus: login to Azure
54853	14 May, 14:57	02 Jun, 09:20	11.44d	Sucden	Critical Vulnerability showing in Qualys after patching cycle.
54970	30 May, 00:31	02 Jun, 11:36	1.36d	AskBio	edb-coll.askbio.com restic backup failure /home
54992	02 Jun, 09:34	02 Jun, 12:08	0.26d	Kahootz	Removing files from borgbackup and AWS S3
54980	01 Jun, 15:28	02 Jun, 14:38	0.66d	OpenCorporates	pls check and remove
54913	22 May, 09:49	02 Jun, 16:12	6.64d	AskBio	pipenv venv location
54993	02 Jun, 10:17	02 Jun, 16:57	0.67d	Kahootz	Mariadb updates
54998	02 Jun, 20:44	02 Jun, 23:40	-	Internal	switch3/4 firmware upgrades
55000	03 Jun, 00:00	03 Jun, 10:24	0.24d	Internal	Weekly checks
55001	03 Jun, 00:00	03 Jun, 15:12	0.72d	Internal	Purge old client password records
53867	13 Feb, 11:46	04 Jun, 10:26	74.87d	Ingeus	Azure Database for MariaDB replacement
55017	05 Jun, 08:32	05 Jun, 09:19	0.08d	Rotastat	gallus.rotastat.com unmerged configuration
54863	15 May, 15:58	05 Jun, 14:49	13.89d	Kahootz	Kernel update on Oscar and Papa
55026	05 Jun, 15:57	05 Jun, 17:30	0.16d	Gravytrain	gravytrain rkhunter config issue
55029	06 Jun, 00:00	06 Jun, 08:14	0.02d	Sylvera	Sylvera monthly backup check and tape swap
55034	06 Jun, 09:02	06 Jun, 09:48	0.08d	Internal	Add Rocky v9.6 to monitoring
55033	06 Jun, 08:55	06 Jun, 10:17	0.14d	ITC Compliance	Extending hours
54692	05 May, 00:00	06 Jun, 15:38	22.76d	STS NHS FT	Quarterly Systems Check
55045	09 Jun, 08:41	09 Jun, 10:00	0.13d	Reigate College	rc-mss.reigate.ac.uk unmerged configuration
54957	28 May, 15:31	09 Jun, 12:44	7.72d	JISC	Google Cloud Armor WAF Implementation Testing Followup
55007	03 Jun, 12:48	09 Jun, 13:52	4.11d	OGT	Disruption to power supply
55012	04 Jun, 11:21	09 Jun, 14:11	3.28d	BD Group	BDG: New Office IP Address
54982	02 Jun, 00:00	09 Jun, 14:23	5.64d	Internal	Monthly certificate expiry check
55058	09 Jun, 14:25	09 Jun, 14:42	0.03d	Novadata	leonis.novadata.internal unmarged configuration
55052	09 Jun, 11:49	10 Jun, 08:23	0.66d	JISC	Veloxserv l01 and l02 patching
55060	09 Jun, 16:51	10 Jun, 09:24	0.26d	OpenCorporates	Remove user
55062	10 Jun, 00:00	10 Jun, 10:11	0.22d	Internal	Weekly checks
55013	04 Jun, 12:18	10 Jun, 10:27	3.81d	Kahootz	Held linux-image package updates
52577	17 Oct, 21:28	10 Jun, 10:32	160.25d	Gravytrain	Gravytrain Linux Support
54920	22 May, 15:25	10 Jun, 13:59	11.86d	Gravytrain	Test access to GravyTrain dev systems
54892	20 May, 14:02	11 Jun, 10:31	14.65d	AskBio	Handling prompt.synpromics.com URLs
55065	10 Jun, 08:50	11 Jun, 11:38	1.28d	TCV	Cyber Essentials Plus Audit
55082	12 Jun, 10:56	12 Jun, 11:47	0.08d	Internal	Gitlab upgrade (18.0.2)
55056	09 Jun, 12:38	12 Jun, 11:49	2.92d	Entrepreneurs Circle	srv.entrepreneurscircle.org VPN cert expiry
55054	09 Jun, 12:32	12 Jun, 12:28	2.99d	Internal	calcifer.boo.tc staff vpn cert expiry
55083	12 Jun, 11:10	12 Jun, 13:21	0.22d	Geograph	Geograph Gitlab upgrade (18.0.2)
55024	05 Jun, 15:47	12 Jun, 16:13	5.04d	Internal	Cleanup kahootz/whisky remnants
55006	03 Jun, 11:32	12 Jun, 16:54	7.54d	Sucden	Python Versions on Declan/Duffman. Can 3.12 be installed?
55084	12 Jun, 11:13	13 Jun, 08:32	0.73d	OpenCorporates	OpenCorporates Gitlab upgrade 18.0.2
55085	12 Jun, 11:18	13 Jun, 08:41	0.74d	eTherapeutics	ETX Gitlab upgrade (18.0.2)
55072	11 Jun, 13:41	13 Jun, 09:16	1.56d	ITC Compliance	Phil Cross
55089	13 Jun, 09:36	13 Jun, 10:25	0.08d	TCV	Linux Servers not showing for our CE+ audit scan
55055	09 Jun, 12:33	13 Jun, 11:17	3.87d	Internal	tame.tiger-computing.co.uk staff vpn cert expiry
55091	13 Jun, 12:03	13 Jun, 13:11	0.11d	TCV	Cyber Essential Plus Fails
54951	27 May, 15:34	13 Jun, 16:09	13.06d	Gravytrain	SSL renewal
55046	09 Jun, 08:57	13 Jun, 16:43	4.78d	AskBio	edb-lab-skye.askbio.com frozen emails
55042	09 Jun, 08:08	16 Jun, 10:21	5.22d	Kahootz	Disk error on Xray
55095	13 Jun, 15:01	16 Jun, 13:43	0.87d	Quickline	RADIUD Disk Space
55106	17 Jun, 00:00	17 Jun, 11:00	0.30d	Internal	Weekly checks
55080	12 Jun, 08:51	17 Jun, 11:09	3.23d	Kahootz	Borgbackup
54746	06 May, 17:51	17 Jun, 12:22	28.45d	Internal	Test restore Keycloak
55053	09 Jun, 12:24	18 Jun, 09:56	6.75d	ITC Compliance	Expiring certificate: ITC Compliance (Consultancy)
54603	22 Apr, 15:46	18 Jun, 13:12	38.74d	Sysdoc	URL Change for pipelines
55141	17 Jun, 10:29	18 Jun, 14:06	1.36d	Gravytrain	gravytrain remove/tweak checks that fail because of redirects
55144	17 Jun, 12:11	18 Jun, 16:55	1.47d	Gravytrain	Backup request from S3
55159	19 Jun, 08:40	19 Jun, 08:42	0.00d	Internal	Change our TCL@OC LDAP account pass
54994	02 Jun, 11:06	19 Jun, 09:58	12.89d	AskBio	Fold restic backups into managed backups conf
55150	18 Jun, 08:29	19 Jun, 10:22	1.19d	Globecast	gcukscheddb02.globecastne.com root volume usage
55143	17 Jun, 10:46	19 Jun, 11:20	2.06d	Internal	bottle kubectl config failing
55163	19 Jun, 16:14	19 Jun, 16:44	0.05d	Entrepreneurs Circle	Urgent Update Required: IP Address Change
54737	06 May, 14:22	20 Jun, 11:58	31.76d	AskBio	PromPT runner and server monitoring on Iona
55051	09 Jun, 10:56	23 Jun, 10:18	9.94d	OpenCorporates	Foward External Bot logs into opensearch
54744	06 May, 16:00	23 Jun, 17:03	33.10d	Internal	Ticket resolution email
55185	24 Jun, 07:36	24 Jun, 08:34	0.06d	JISC	OpenAthens server patching l01 and l02
55025	05 Jun, 15:51	24 Jun, 10:11	12.43d	Gravytrain	KGM Account Move (consultancy child ticket)
54959	29 May, 08:06	24 Jun, 10:25	18.23d	Kahootz	kahootz/xray Kubernetes Version Nearing End Of Life
54847	14 May, 11:17	24 Jun, 10:35	27.93d	Econic Bio	Create client services account for Qian Gao
55184	24 Jun, 00:00	24 Jun, 11:42	0.37d	Internal	Weekly checks
55104	16 Jun, 17:58	24 Jun, 11:47	5.38d	Internal	Test restore OpenLDAP
54735	06 May, 12:32	24 Jun, 12:03	33.95d	ITC Compliance	Expiring certificate: ITC Compliance
55178	23 Jun, 14:00	24 Jun, 13:26	0.94d	AskBio	Monitoring
54564	15 Apr, 11:13	24 Jun, 15:54	46.47d	DLS Plastics	dls-zimbra1.dls.internal distro upgrade
55075	11 Jun, 15:50	25 Jun, 15:29	9.97d	Trident Honda	LDAPS certificate expiring on vmsvr1/2.trident.lan
55180	23 Jun, 14:21	25 Jun, 16:01	2.17d	Internal	Update LimeSurvey installation
55174	23 Jun, 08:56	25 Jun, 16:50	2.79d	Internal	WARNING: Backups: BackupPC directories (NRPE) on woodlands.midnighthax.com
55236	26 Jun, 09:10	26 Jun, 09:49	0.06d	Internal	Gitlab upgrade (18.1.1)
55153	18 Jun, 16:59	26 Jun, 11:43	5.47d	Entrepreneurs Circle	Re: Introducing Usama and OpenVPN Setup Assistance
55241	26 Jun, 09:58	26 Jun, 12:14	0.23d	Internal	Gitlab upgrade (18.1.1)
55243	26 Jun, 10:03	26 Jun, 12:56	0.29d	Geograph	Geograph Gitlab upgrade (18.1.1)
55244	26 Jun, 10:16	26 Jun, 14:38	0.44d	Entrepreneurs Circle	Assistance Required: Increasing PHP Memory Limit
55191	24 Jun, 14:34	26 Jun, 14:38	2.01d	Tusk IC	server login
55196	25 Jun, 09:19	26 Jun, 15:52	1.65d	OpenCorporates	Bot2 CA Cert
55242	26 Jun, 10:00	27 Jun, 09:44	0.97d	OpenCorporates	OpenCorporates Gitlab upgrade 18.1.1
55239	26 Jun, 09:45	27 Jun, 14:36	1.49d	eTherapeutics	ETX Gitlab upgrade (18.1.1)
54440	10 Apr, 10:52	30 Jun, 10:31	52.97d	OpenCorporates	ElastiCache Monitoring
55152	18 Jun, 13:29	30 Jun, 15:48	8.23d	AskBio	Versioning on Coll, Mull, Jura and Iona /home
54996	02 Jun, 15:07	30 Jun, 15:51	20.07d	OpenCorporates	Monitoring Website Usage Question
55247	26 Jun, 17:55	01 Jul, 10:02	2.21d	AskBio	GitLab updated
55307	01 Jul, 00:00	01 Jul, 10:57	0.30d	Internal	Weekly checks
54931	23 May, 12:18	01 Jul, 11:06	25.88d	Aston Matthews	RHEL 6.9 P2V (consultancy)
54566	15 Apr, 13:48	01 Jul, 14:00	51.02d	Aston Matthews	Support Tree / Aston Matthews - Linux Support
55175	23 Jun, 09:18	01 Jul, 14:53	6.56d	Tusk IC	new backup drives
55245	26 Jun, 15:07	01 Jul, 15:19	3.02d	Sylvera	SM Support / Relationship Sunsetting Steps
53552	22 Jan, 16:29	01 Jul, 15:19	109.88d	Sylvera	Re-commissionning Super Monster
55022	05 Jun, 13:11	01 Jul, 15:19	18.21d	Sylvera	Iron Mountain Backup Questionaire
55306	01 Jul, 00:00	01 Jul, 15:40	0.77d	Internal	Purge old client password records
55166	20 Jun, 09:27	01 Jul, 16:28	7.70d	Internal	Name change on GPG key
55268	30 Jun, 14:12	02 Jul, 09:29	1.53d	BD Group	Crontab updated
55197	25 Jun, 10:13	02 Jul, 09:39	4.94d	Entrepreneurs Circle	Setup Request for New Domain - ecmasterplan.co.uk
55347	02 Jul, 10:13	02 Jul, 13:24	0.32d	OpenCorporates	HAProxy 14/15
55161	19 Jun, 11:39	02 Jul, 16:06	9.44d	Edinburgh University	Remove Edinburgh University servers from support
54896	20 May, 22:02	03 Jul, 11:37	30.36d	Cambridge Flow Solutions	Request for Quote
55359	03 Jul, 12:56	03 Jul, 12:56	0.00d	Sucden	Sucden Patching Cycle
55362	04 Jul, 00:00	04 Jul, 10:06	0.21d	Sylvera	Sylvera monthly backup check and tape swap

git hash: master (3f63af64)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.3	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.4	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	58.171 msec
System CPU time	3.857 msec
Total CPU time	62.028 msec
Elapsed time	76.358 msec
Context switches	51 voluntary, 8 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-04&queue=Requests&start=2025-06-02
REMOTE_ADDR	10.42.13.68
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-07-04'
'queue'	'Requests'
'start'	'2025-06-02'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 6, 2), 'end': datetime.date(2025, 7, 4)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-07-04&queue=Requests&start=2025-06-02' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=5657, rt_number=54985, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-06-02 00:00:07, last_txn_id=0>, <Ticket(id=5528, rt_number=54853, queue=Requests, subject=Critical Vulnerability showing in Qualys after patching cycle., ticket_status=closed, client=Sucden, priority=63, created=2025-05-14 14:57:53, last_txn_id=0>, <Ticket(id=5643, rt_number=54970, queue=Requests, subject=edb-coll.askbio.com restic backup failure /home, ticket_status=closed, client=AskBio, priority=61, created=2025-05-30 00:31:48, last_txn_id=0>, <Ticket(id=5664, rt_number=54992, queue=Requests, subject=Removing files from borgbackup and AWS S3, ticket_status=closed, client=Kahootz, priority=61, created=2025-06-02 09:34:37, last_txn_id=0>, <Ticket(id=5652, rt_number=54980, queue=Requests, subject=pls check and remove, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-06-01 15:28:03, last_txn_id=0>, <Ticket(id=5587, rt_number=54913, queue=Requests, subject=pipenv venv location, ticket_status=closed, client=AskBio, priority=62, created=2025-05-22 09:49:59, last_txn_id=0>, <Ticket(id=5665, rt_number=54993, queue=Requests, subject=Mariadb updates, ticket_status=closed, client=Kahootz, priority=61, created=2025-06-02 10:17:18, last_txn_id=0>, <Ticket(id=5670, rt_number=54998, queue=Requests, subject=switch3/4 firmware upgrades, ticket_status=closed, client=Internal, priority=0, created=2025-06-02 20:44:58, last_txn_id=0>, <Ticket(id=5672, rt_number=55000, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-06-03 00:00:04, last_txn_id=0>, <Ticket(id=5673, rt_number=55001, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2025-06-03 00:00:04, last_txn_id=0>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=5721, rt_number=55017, queue=Requests, subject=gallus.rotastat.com unmerged configuration, ticket_status=closed, client=Rotastat, priority=41, created=2025-06-05 08:32:13, last_txn_id=0>, <Ticket(id=5538, rt_number=54863, queue=Requests, subject=Kernel update on Oscar and Papa, ticket_status=closed, client=Kahootz, priority=64, created=2025-05-15 15:58:28, last_txn_id=0>, <Ticket(id=5730, rt_number=55026, queue=Requests, subject=gravytrain rkhunter config issue, ticket_status=closed, client=Gravytrain, priority=41, created=2025-06-05 15:57:01, last_txn_id=0>, <Ticket(id=5733, rt_number=55029, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2025-06-06 00:00:04, last_txn_id=0>, <Ticket(id=5738, rt_number=55034, queue=Requests, subject=Add Rocky v9.6 to monitoring, ticket_status=closed, client=Internal, priority=41, created=2025-06-06 09:02:10, last_txn_id=0>, <Ticket(id=5737, rt_number=55033, queue=Requests, subject=Extending hours, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-06-06 08:55:10, last_txn_id=0>, <Ticket(id=5399, rt_number=54692, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=45, created=2025-05-05 00:00:09, last_txn_id=0>, <Ticket(id=5750, rt_number=55045, queue=Requests, subject=rc-mss.reigate.ac.uk unmerged configuration, ticket_status=closed, client=Reigate College, priority=41, created=2025-06-09 08:41:01, last_txn_id=0>, <Ticket(id=5630, rt_number=54957, queue=Requests, subject=Google Cloud Armor WAF Implementation Testing Followup, ticket_status=closed, client=JISC, priority=63, created=2025-05-28 15:31:13, last_txn_id=0>, <Ticket(id=5711, rt_number=55007, queue=Requests, subject=Disruption to power supply, ticket_status=closed, client=OGT, priority=2, created=2025-06-03 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