Ticket resolution report for Problems

26 May - 27 Jun

RT	Created	Closed	Resolution time	Client	Subject
55067	11 Jun, 08:11	11 Jun, 12:18	0.41d	OGT	rodney1.internal.ogtip.com volume usage /var
54871	16 May, 14:19	09 Jun, 12:52	14.85d	Trident Honda	smbfs1.trident.lan high disk usage /svr (sdb)
54177	19 Mar, 16:55	12 Jun, 13:29	56.66d	AskBio	/weka performance
54682	02 May, 10:43	30 May, 11:31	18.08d	Internal	icinga hostgroup review/troubleshoot
54906	21 May, 15:28	24 Jun, 09:51	22.44d	Sucden	GS2 PTP investigation
54960	29 May, 09:58	02 Jun, 13:58	2.40d	Tusk IC	WARNING: Backups: rsnapshot daily on mammoth.tusknet
55096	13 Jun, 15:23	17 Jun, 17:27	2.21d	OGT	basil.internal.ogtip.com system load
55097	13 Jun, 15:36	16 Jun, 13:14	0.76d	AskBio	Skye rebooted
54839	13 May, 16:30	11 Jun, 15:34	19.91d	NFW	nfwgs2.nfw.internal spamd/spamassassin configuration issue
54973	30 May, 15:15	12 Jun, 12:22	8.71d	Internal	dashboard issue
54989	02 Jun, 08:35	06 Jun, 13:58	4.54d	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk systemd/logrotate failure
55099	15 Jun, 00:20	16 Jun, 11:00	0.30d	Internal	Restic lock contention
54898	21 May, 06:07	28 May, 08:41	4.07d	Quickline	Zabbix application failure
54796	13 May, 08:29	28 May, 09:16	10.08d	Novadata	arcturus.novadata.internal disk volume usage /home
55044	09 Jun, 08:39	11 Jun, 11:14	2.26d	AskBio	Prebackup for backups.synpromics.com on talisker.synpromics.com
55107	17 Jun, 08:32	20 Jun, 09:27	3.09d	NFW	nfwgs2.nfw.internal spamassassin maint service failure
54901	21 May, 08:33	30 May, 12:19	6.38d	Internal	Backup issues thames -> mersey
55165	20 Jun, 08:15	24 Jun, 12:20	2.41d	Internal	thames.tiger-computing.co.uk sucden restic forget failure
54977	31 May, 13:17	02 Jun, 11:31	0.35d	AskBio	edb-coll.askbio.com restic backup failure /weka
54990	02 Jun, 08:42	02 Jun, 12:13	0.35d	TCV	WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk
54928	23 May, 08:02	02 Jun, 14:00	5.60d	Tusk IC	Storage critical: fast-scratch on mammoth.tusknet
55003	03 Jun, 08:19	03 Jun, 09:16	0.09d	Rotastat	gallus.rotastat.comstorage usage /home
55043	09 Jun, 08:31	09 Jun, 11:07	0.26d	Internal	multiple systems puppet issue
54772	08 May, 18:34	24 Jun, 12:12	31.42d	Internal	I can't send encrypted email
55023	05 Jun, 14:55	06 Jun, 09:56	0.50d	Kahootz	oscar.hosting.inovem.com volume usage /opt/inovemti/dataroot
54954	28 May, 08:27	04 Jun, 13:36	5.51d	OGT	rodney1.internal.ogtip.com volume usage /var
55232	25 Jun, 13:35	27 Jun, 14:24	2.08d	OGT	rodney.internal.ogtip.com volume usage /srv/ngs
55186	24 Jun, 08:56	25 Jun, 15:43	1.68d	OGT	sybil.internal.ogtip.com volume usage /Data
55187	24 Jun, 09:19	25 Jun, 15:27	1.61d	eTherapeutics	dgx2.internal.etherapeutics.co.uk volume usage /
55249	27 Jun, 09:42	27 Jun, 11:45	0.21d	Internal	WARNING: NRPE Disk: /var on thames.tiger-computing.co.uk
54976	30 May, 19:58	06 Jun, 11:13	4.32d	Internal	TCL DNS/Monitoring issue?

git hash: master (c8fe59db)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	42.581 msec
System CPU time	0.320 msec
Total CPU time	42.901 msec
Elapsed time	199.612 msec
Context switches	11 voluntary, 120 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-27&queue=Problems&start=2025-05-26
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-06-27'
'queue'	'Problems'
'start'	'2025-05-26'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Problems', 'start': datetime.date(2025, 5, 26), 'end': datetime.date(2025, 6, 27)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-06-27&queue=Problems&start=2025-05-26' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=5772, rt_number=55067, queue=Problems, subject=rodney1.internal.ogtip.com volume usage /var, ticket_status=closed, client=OGT, priority=61, created=2025-06-11 08:11:11, last_txn_id=0>, <Ticket(id=5546, rt_number=54871, queue=Problems, subject=smbfs1.trident.lan high disk usage /svr (sdb), ticket_status=closed, client=Trident Honda, priority=44, created=2025-05-16 14:19:51, last_txn_id=2353936>, <Ticket(id=4907, rt_number=54177, queue=Problems, subject=/weka performance, ticket_status=closed, client=AskBio, priority=67, created=2025-03-19 16:55:05, last_txn_id=2346389>, <Ticket(id=5389, rt_number=54682, queue=Problems, subject=icinga hostgroup review/troubleshoot, ticket_status=closed, client=Internal, priority=44, created=2025-05-02 10:43:30, last_txn_id=0>, <Ticket(id=5580, rt_number=54906, queue=Problems, subject=GS2 PTP investigation, ticket_status=closed, client=Sucden, priority=65, created=2025-05-21 15:28:35, last_txn_id=2344351>, <Ticket(id=5633, rt_number=54960, queue=Problems, subject=WARNING: Backups: rsnapshot daily on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-05-29 09:58:56, last_txn_id=0>, <Ticket(id=5801, rt_number=55096, queue=Problems, subject=basil.internal.ogtip.com system load, ticket_status=closed, client=OGT, priority=21, created=2025-06-13 15:23:40, last_txn_id=0>, <Ticket(id=5802, rt_number=55097, queue=Problems, subject=Skye rebooted, ticket_status=closed, client=AskBio, priority=61, created=2025-06-13 15:36:26, last_txn_id=0>, <Ticket(id=5514, rt_number=54839, queue=Problems, subject=nfwgs2.nfw.internal spamd/spamassassin configuration issue, ticket_status=closed, client=NFW, priority=44, created=2025-05-13 16:30:07, last_txn_id=0>, <Ticket(id=5646, rt_number=54973, queue=Problems, subject=dashboard issue, ticket_status=closed, client=Internal, priority=43, created=2025-05-30 15:15:46, last_txn_id=0>, <Ticket(id=5661, rt_number=54989, queue=Problems, subject=web.prod.bf2.bedfordinsurance.co.uk systemd/logrotate failure, ticket_status=closed, client=Gravytrain, priority=42, created=2025-06-02 08:35:50, last_txn_id=0>, <Ticket(id=5804, rt_number=55099, queue=Problems, subject=Restic lock contention, ticket_status=closed, client=Internal, priority=61, created=2025-06-15 00:20:27, last_txn_id=0>, <Ticket(id=5573, rt_number=54898, queue=Problems, subject=Zabbix application failure, ticket_status=closed, client=Quickline, priority=62, created=2025-05-21 06:07:39, last_txn_id=2341602>, <Ticket(id=5503, rt_number=54796, queue=Problems, subject=arcturus.novadata.internal disk volume usage /home, ticket_status=closed, client=Novadata, priority=43, created=2025-05-13 08:29:32, last_txn_id=2342858>, <Ticket(id=5749, rt_number=55044, queue=Problems, subject=Prebackup for backups.synpromics.com on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2025-06-09 08:39:05, last_txn_id=0>, <Ticket(id=5813, rt_number=55107, queue=Problems, subject=nfwgs2.nfw.internal spamassassin maint service failure, ticket_status=closed, client=NFW, priority=42, created=2025-06-17 08:32:43, last_txn_id=0>, <Ticket(id=5575, rt_number=54901, queue=Problems, subject=Backup issues thames -> mersey, ticket_status=closed, client=Internal, priority=42, created=2025-05-21 08:33:04, last_txn_id=0>, <Ticket(id=5839, rt_number=55165, queue=Problems, subject=thames.tiger-computing.co.uk sucden restic forget failure, ticket_status=closed, client=Internal, priority=41, created=2025-06-20 08:15:03, last_txn_id=0>, <Ticket(id=5650, rt_number=54977, queue=Problems, subject=edb-coll.askbio.com restic backup failure /weka, ticket_status=closed, client=AskBio, priority=61, created=2025-05-31 13:17:11, last_txn_id=0>, <Ticket(id=5662, rt_number=54990, queue=Problems, subject=WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk, ticket_status=closed, client=TCV, priority=41, created=2025-06-02 08:42:42, last_txn_id=0>, <Ticket(id=5601, rt_number=54928, queue=Problems, subject=Storage critical: fast-scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-05-23 08:02:16, last_txn_id=0>, <Ticket(id=5675, rt_number=55003, queue=Problems, subject=gallus.rotastat.comstorage usage /home, ticket_status=closed, client=Rotastat, priority=41, created=2025-06-03 08:19:28, last_txn_id=0>, <Ticket(id=5748, rt_number=55043, queue=Problems, subject=multiple systems puppet issue, ticket_status=closed, client=Internal, priority=41, created=2025-06-09 08:31:27, last_txn_id=0>, <Ticket(id=5479, rt_number=54772, queue=Problems, subject=I can't send encrypted email , ticket_status=closed, client=Internal, priority=45, created=2025-05-08 18:34:29, last_txn_id=0>, <Ticket(id=5727, rt_number=55023, queue=Problems, subject=oscar.hosting.inovem.com volume usage /opt/inovemti/dataroot, ticket_status=closed, client=Kahootz, priority=61, created=2025-06-05 14:55:14, last_txn_id=0>, <Ticket(id=5627, rt_number=54954, queue=Problems, subject=rodney1.internal.ogtip.com volume usage /var, ticket_status=closed, client=OGT, priority=62, created=2025-05-28 08:27:20, last_txn_id=2348547>, <Ticket(id=5875, rt_number=55232, queue=Problems, subject=rodney.internal.ogtip.com volume usage /srv/ngs, ticket_status=closed, client=OGT, priority=41, created=2025-06-25 13:35:27, last_txn_id=0>, <Ticket(id=5860, rt_number=55186, queue=Problems, subject=sybil.internal.ogtip.com volume usage /Data, ticket_status=closed, client=OGT, priority=41, created=2025-06-24 08:56:08, last_txn_id=0>, <Ticket(id=5861, rt_number=55187, queue=Problems, subject=dgx2.internal.etherapeutics.co.uk volume usage /, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-06-24 09:19:07, last_txn_id=0>, <Ticket(id=5892, rt_number=55249, queue=Problems, subject=WARNING: NRPE Disk: /var on thames.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-06-27 09:42:38, last_txn_id=0>, <Ticket(id=5649, rt_number=54976, queue=Problems, subject=TCL DNS/Monitoring issue?, ticket_status=closed, client=Internal, priority=62, created=2025-05-30 19:58:42, last_txn_id=0>]

Ticket resolution report for Problems

26 May - 27 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions