Ticket resolution report for Requests

09 Jun - 13 Jun

RT	Created	Closed	Resolution time	Client	Subject
55045	09 Jun, 08:41	09 Jun, 10:00	0.13d	Reigate College	rc-mss.reigate.ac.uk unmerged configuration
54957	28 May, 15:31	09 Jun, 12:44	7.72d	JISC	Google Cloud Armor WAF Implementation Testing Followup
55007	03 Jun, 12:48	09 Jun, 13:52	4.11d	OGT	Disruption to power supply
55012	04 Jun, 11:21	09 Jun, 14:11	3.28d	BD Group	BDG: New Office IP Address
54982	02 Jun, 00:00	09 Jun, 14:23	5.64d	Internal	Monthly certificate expiry check
55058	09 Jun, 14:25	09 Jun, 14:42	0.03d	Novadata	leonis.novadata.internal unmarged configuration
55052	09 Jun, 11:49	10 Jun, 08:23	0.66d	JISC	Veloxserv l01 and l02 patching
55060	09 Jun, 16:51	10 Jun, 09:24	0.26d	OpenCorporates	Remove user
55062	10 Jun, 00:00	10 Jun, 10:11	0.22d	Internal	Weekly checks
55013	04 Jun, 12:18	10 Jun, 10:27	3.81d	Kahootz	Held linux-image package updates
52577	17 Oct, 21:28	10 Jun, 10:32	160.25d	Gravytrain	Gravytrain Linux Support
54920	22 May, 15:25	10 Jun, 13:59	11.86d	Gravytrain	Test access to GravyTrain dev systems
54892	20 May, 14:02	11 Jun, 10:31	14.65d	AskBio	Handling prompt.synpromics.com URLs
55065	10 Jun, 08:50	11 Jun, 11:38	1.28d	TCV	Cyber Essentials Plus Audit
55082	12 Jun, 10:56	12 Jun, 11:47	0.08d	Internal	Gitlab upgrade (18.0.2)
55056	09 Jun, 12:38	12 Jun, 11:49	2.92d	Entrepreneurs Circle	srv.entrepreneurscircle.org VPN cert expiry
55054	09 Jun, 12:32	12 Jun, 12:28	2.99d	Internal	calcifer.boo.tc staff vpn cert expiry
55083	12 Jun, 11:10	12 Jun, 13:21	0.22d	Geograph	Geograph Gitlab upgrade (18.0.2)
55024	05 Jun, 15:47	12 Jun, 16:13	5.04d	Internal	Cleanup kahootz/whisky remnants
55006	03 Jun, 11:32	12 Jun, 16:54	7.54d	Sucden	Python Versions on Declan/Duffman. Can 3.12 be installed?
55084	12 Jun, 11:13	13 Jun, 08:32	0.73d	OpenCorporates	OpenCorporates Gitlab upgrade 18.0.2
55085	12 Jun, 11:18	13 Jun, 08:41	0.74d	eTherapeutics	ETX Gitlab upgrade (18.0.2)
55072	11 Jun, 13:41	13 Jun, 09:16	1.56d	ITC Compliance	Phil Cross
55089	13 Jun, 09:36	13 Jun, 10:25	0.08d	TCV	Linux Servers not showing for our CE+ audit scan
55055	09 Jun, 12:33	13 Jun, 11:17	3.87d	Internal	tame.tiger-computing.co.uk staff vpn cert expiry
55091	13 Jun, 12:03	13 Jun, 13:11	0.11d	TCV	Cyber Essential Plus Fails
54951	27 May, 15:34	13 Jun, 16:09	13.06d	Gravytrain	SSL renewal
55046	09 Jun, 08:57	13 Jun, 16:43	4.78d	AskBio	edb-lab-skye.askbio.com frozen emails

git hash: master (c8fe59db)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	52.411 msec
System CPU time	0.233 msec
Total CPU time	52.644 msec
Elapsed time	59.236 msec
Context switches	9 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-13&queue=Requests&start=2025-06-09
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-06-13'
'queue'	'Requests'
'start'	'2025-06-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 6, 9), 'end': datetime.date(2025, 6, 13)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-06-13&queue=Requests&start=2025-06-09' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=5750, rt_number=55045, queue=Requests, subject=rc-mss.reigate.ac.uk unmerged configuration, ticket_status=closed, client=Reigate College, priority=41, created=2025-06-09 08:41:01, last_txn_id=0>, <Ticket(id=5630, rt_number=54957, queue=Requests, subject=Google Cloud Armor WAF Implementation Testing Followup, ticket_status=closed, client=JISC, priority=63, created=2025-05-28 15:31:13, last_txn_id=0>, <Ticket(id=5711, rt_number=55007, queue=Requests, subject=Disruption to power supply, ticket_status=closed, client=OGT, priority=2, created=2025-06-03 12:48:36, last_txn_id=0>, <Ticket(id=5716, rt_number=55012, queue=Requests, subject=BDG: New Office IP Address, ticket_status=closed, client=BD Group, priority=42, created=2025-06-04 11:21:24, last_txn_id=0>, <Ticket(id=5654, rt_number=54982, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=2, created=2025-06-02 00:00:03, last_txn_id=0>, <Ticket(id=5763, rt_number=55058, queue=Requests, subject=leonis.novadata.internal unmarged configuration, ticket_status=closed, client=Novadata, priority=41, created=2025-06-09 14:25:43, last_txn_id=0>, <Ticket(id=5757, rt_number=55052, queue=Requests, subject=Veloxserv l01 and l02 patching, ticket_status=closed, client=JISC, priority=61, created=2025-06-09 11:49:40, last_txn_id=0>, <Ticket(id=5765, rt_number=55060, queue=Requests, subject=Remove user, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-06-09 16:51:14, last_txn_id=0>, <Ticket(id=5767, rt_number=55062, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-06-10 00:00:04, last_txn_id=0>, <Ticket(id=5717, rt_number=55013, queue=Requests, subject=Held linux-image package updates, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-04 12:18:32, last_txn_id=0>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=5593, rt_number=54920, queue=Requests, subject=Test access to GravyTrain dev systems, ticket_status=closed, client=Gravytrain, priority=43, created=2025-05-22 15:25:42, last_txn_id=0>, <Ticket(id=5567, rt_number=54892, queue=Requests, subject=Handling prompt.synpromics.com URLs, ticket_status=closed, client=AskBio, priority=64, created=2025-05-20 14:02:55, last_txn_id=0>, <Ticket(id=5770, rt_number=55065, queue=Requests, subject=Cyber Essentials Plus Audit , ticket_status=closed, client=TCV, priority=41, created=2025-06-10 08:50:17, last_txn_id=0>, <Ticket(id=5787, rt_number=55082, queue=Requests, subject=Gitlab upgrade (18.0.2), ticket_status=closed, client=Internal, priority=41, created=2025-06-12 10:56:58, last_txn_id=0>, <Ticket(id=5761, rt_number=55056, queue=Requests, subject=srv.entrepreneurscircle.org VPN cert expiry, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-06-09 12:38:52, last_txn_id=0>, <Ticket(id=5759, rt_number=55054, queue=Requests, subject=calcifer.boo.tc staff vpn cert expiry, ticket_status=closed, client=Internal, priority=2, created=2025-06-09 12:32:13, last_txn_id=0>, <Ticket(id=5788, rt_number=55083, queue=Requests, subject=Geograph Gitlab upgrade (18.0.2), ticket_status=closed, client=Geograph, priority=41, created=2025-06-12 11:10:00, last_txn_id=0>, <Ticket(id=5728, rt_number=55024, queue=Requests, subject=Cleanup kahootz/whisky remnants , ticket_status=closed, client=Internal, priority=42, created=2025-06-05 15:47:53, last_txn_id=0>, <Ticket(id=5678, rt_number=55006, queue=Requests, subject=Python Versions on Declan/Duffman. Can 3.12 be installed? , ticket_status=closed, client=Sucden, priority=42, created=2025-06-03 11:32:27, last_txn_id=0>, <Ticket(id=5789, rt_number=55084, queue=Requests, subject=OpenCorporates Gitlab upgrade 18.0.2, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-06-12 11:13:26, last_txn_id=0>, <Ticket(id=5790, rt_number=55085, queue=Requests, subject=ETX Gitlab upgrade (18.0.2), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-06-12 11:18:21, last_txn_id=0>, <Ticket(id=5777, rt_number=55072, queue=Requests, subject=Phil Cross, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-06-11 13:41:38, last_txn_id=0>, <Ticket(id=5794, rt_number=55089, queue=Requests, subject=Linux Servers not showing for our CE+ audit scan, ticket_status=closed, client=TCV, priority=41, created=2025-06-13 09:36:14, last_txn_id=0>, <Ticket(id=5760, rt_number=55055, queue=Requests, subject=tame.tiger-computing.co.uk staff vpn cert expiry, ticket_status=closed, client=Internal, priority=42, created=2025-06-09 12:33:44, last_txn_id=0>, <Ticket(id=5796, rt_number=55091, queue=Requests, subject=Cyber Essential Plus Fails , ticket_status=closed, client=TCV, priority=41, created=2025-06-13 12:03:42, last_txn_id=0>, <Ticket(id=5624, rt_number=54951, queue=Requests, subject=SSL renewal, ticket_status=closed, client=Gravytrain, priority=63, created=2025-05-27 15:34:13, last_txn_id=0>, <Ticket(id=5751, rt_number=55046, queue=Requests, subject=edb-lab-skye.askbio.com frozen emails, ticket_status=closed, client=AskBio, priority=62, created=2025-06-09 08:57:02, last_txn_id=0>]

Ticket resolution report for Requests

09 Jun - 13 Jun

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resolutions_report_drilldown.html

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