Ticket resolution report for Requests

12 May - 13 Jun

RT	Created	Closed	Resolution time	Client	Subject
54651	28 Apr, 14:58	12 May, 16:01	9.11d	Tusk IC	change user passwords
54405	10 Apr, 09:40	12 May, 17:13	19.75d	Internal	Severn memory upgrades
54649	28 Apr, 14:09	12 May, 17:20	9.32d	AskBio	Gitlab runners
54798	13 May, 08:39	13 May, 09:59	0.13d	Gravytrain	app.prod.qs1.grvytrn.co.uk unmerged config
54402	10 Apr, 08:07	13 May, 10:18	20.22d	OGT	rodney1/2.internal.ogtip.com cluster issue
54800	13 May, 09:13	13 May, 10:29	0.13d	NFW	nfw access issue
54801	13 May, 10:18	13 May, 10:32	0.02d	AskBio	prompt docker container / service problem
54836	13 May, 13:09	13 May, 14:31	0.14d	Internal	Problem uploading document to wiki
54479	11 Apr, 00:09	13 May, 14:44	19.67d	OpenCorporates	Improve OC ES monitoring
54795	13 May, 00:00	13 May, 16:56	0.89d	Internal	Weekly checks
54748	07 May, 08:04	14 May, 08:30	5.04d	Tusk IC	new sudo user
54846	14 May, 10:46	14 May, 12:27	0.17d	OGT	*.ogtip.com connectivity issue
54848	14 May, 11:42	14 May, 13:14	0.15d	OpenCorporates	WARNING: Puppet certificate expiry on compute11.opencorporates.internal
54146	14 Mar, 14:42	14 May, 13:37	39.89d	Top To Toe	RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54842	13 May, 20:08	15 May, 10:29	1.25d	AskBio	New Server and BMC IPs
54736	06 May, 12:41	15 May, 10:34	6.79d	ITC Compliance	DR Testing
54864	15 May, 16:37	16 May, 08:08	0.15d	Internal	Message - Ross Fraser \| Askbio \| 01600 483484
54866	16 May, 08:42	16 May, 08:58	0.03d	Internal	os version/codename hostgroup problem
54867	16 May, 09:51	16 May, 12:16	0.24d	AskBio	Login Failure
54797	13 May, 08:38	16 May, 12:24	3.38d	Lantech	IPA-M3 Database backup schedule
54859	15 May, 10:21	16 May, 16:42	1.63d	Internal	review tiger finder
54837	13 May, 14:27	19 May, 10:12	3.57d	AskBio	Root Passwords for Darkmatter, MacLoud, Talisker, Skye
54880	19 May, 10:16	19 May, 10:33	0.03d	Internal	Add Debian 12.11 to monitoring
54872	16 May, 14:39	19 May, 13:06	0.85d	AskBio	time on EDB-LAB-Skye
54851	14 May, 14:50	19 May, 14:51	3.00d	Kahootz	Replacement fileServer Quotes
54852	14 May, 14:54	19 May, 15:25	3.05d	eTherapeutics	Gitlab issues
54380	08 Apr, 08:14	19 May, 15:29	26.72d	OGT	manuel.internal.ogtip.com predictive disk failure
54881	19 May, 13:06	20 May, 08:02	0.49d	OpenCorporates	Please remove from any systems
54790	12 May, 13:11	20 May, 09:31	5.63d	eTherapeutics	DGX SSH keys
54678	02 May, 07:33	20 May, 10:25	11.24d	Cambridge Flow Solutions	Ansys issue and move SLURM master
54887	20 May, 09:48	20 May, 10:32	0.07d	Kahootz	openjdk-11/17 patching
54885	20 May, 00:00	20 May, 12:11	0.42d	Internal	Weekly checks
54346	03 Apr, 19:01	20 May, 12:34	29.46d	AskBio	Datavita server migration
54869	16 May, 11:53	20 May, 12:37	2.07d	AskBio	cc'd tickets
54791	12 May, 13:53	21 May, 15:04	7.12d	TCV	Mail forwarding for 2 new queues
54854	14 May, 15:12	22 May, 09:51	5.46d	AskBio	Connection issues to servers after IP reassignment
53354	23 Oct, 11:24	22 May, 09:57	144.85d	OGT	Configure UPSes
54908	22 May, 08:38	22 May, 10:02	0.14d	Internal	Gitlab upgrade (18.0.1)
54909	22 May, 08:46	22 May, 11:47	0.30d	Geograph	Geograph Gitlab upgrade (18.0.1)
54770	08 May, 15:50	22 May, 15:50	10.00d	Econic Bio	Configure Microsoft 365 Identity Provider
54910	22 May, 08:50	23 May, 08:28	0.96d	OpenCorporates	OpenCorporates Gitlab upgrade 18.0.1
54911	22 May, 08:53	23 May, 09:25	1.05d	eTherapeutics	ETX Gitlab upgrade (18.0.1)
54792	12 May, 16:10	23 May, 10:19	8.42d	Gravytrain	Gravytrain indie check
54756	07 May, 16:35	23 May, 10:40	11.41d	AskBio	Gitlab group access token as ENV variable?
54782	09 May, 21:34	23 May, 13:51	9.59d	BD Group	ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54886	20 May, 08:09	23 May, 14:52	3.67d	Gravytrain	Systemd State on web.prod.qs1.grvytrn.co.uk
54862	15 May, 15:30	23 May, 16:07	6.06d	Internal	fix security mailbox
54933	23 May, 16:02	23 May, 16:53	0.08d	AskBio	Alex
54932	23 May, 12:23	27 May, 08:50	0.65d	Sucden	Weekend Work - Affecting STAR Servers
54940	26 May, 12:15	27 May, 09:19	0.13d	Internal	Mistake in RT (by ACL)
54873	17 May, 00:05	27 May, 11:46	5.38d	BD Group	Monitoring changes
54893	20 May, 15:49	27 May, 11:51	3.60d	OpenCorporates	Bot2 Cert
54919	22 May, 15:22	27 May, 14:21	1.90d	Gravytrain	Setup client services portal access for Andrew and Greg (GravyTrain)
54771	08 May, 16:47	27 May, 15:58	11.92d	Sucden	Star Hardware Decommission - Phase 2
54900	21 May, 07:43	28 May, 08:26	4.04d	JISC	OpenAthens patching for l01 and l02
54941	27 May, 00:00	28 May, 09:25	1.14d	Internal	Weekly checks
54667	30 Apr, 15:53	28 May, 09:53	17.40d	TCV	mis.tcv.org.uk
54952	27 May, 19:35	28 May, 11:42	0.37d	AskBio	CRITICAL: Networking: SSH on edb-coll.askbio.com
54904	21 May, 12:40	28 May, 11:46	3.91d	AskBio	Science Drive mounts
54670	01 May, 08:22	28 May, 12:15	17.39d	ERF Electrical	FTP Access - erfelectrical.co.uk / erfmakingme
54956	28 May, 13:04	28 May, 13:26	0.04d	Sucden	Current Open Tickets for Sucden
54961	29 May, 13:15	29 May, 14:46	0.15d	AskBio	Weka folder on Coll
54963	29 May, 15:32	29 May, 16:44	0.12d	Entrepreneurs Circle	Urgent Update Required: IP Address Change
54563	15 Apr, 11:10	30 May, 11:34	29.04d	Lantech	ipa-m3.private.ipa.ie distro upgrade
54967	29 May, 17:16	30 May, 14:49	0.76d	OGT	Question regarding max_user_watches in our servers
54985	02 Jun, 00:00	02 Jun, 08:10	0.02d	Ingeus	Ingeus: login to Azure
54853	14 May, 14:57	02 Jun, 09:20	11.44d	Sucden	Critical Vulnerability showing in Qualys after patching cycle.
54970	30 May, 00:31	02 Jun, 11:36	1.36d	AskBio	edb-coll.askbio.com restic backup failure /home
54992	02 Jun, 09:34	02 Jun, 12:08	0.26d	Kahootz	Removing files from borgbackup and AWS S3
54980	01 Jun, 15:28	02 Jun, 14:38	0.66d	OpenCorporates	pls check and remove
54913	22 May, 09:49	02 Jun, 16:12	6.64d	AskBio	pipenv venv location
54993	02 Jun, 10:17	02 Jun, 16:57	0.67d	Kahootz	Mariadb updates
54998	02 Jun, 20:44	02 Jun, 23:40	-	Internal	switch3/4 firmware upgrades
55000	03 Jun, 00:00	03 Jun, 10:24	0.24d	Internal	Weekly checks
55001	03 Jun, 00:00	03 Jun, 15:12	0.72d	Internal	Purge old client password records
53867	13 Feb, 11:46	04 Jun, 10:26	74.87d	Ingeus	Azure Database for MariaDB replacement
55017	05 Jun, 08:32	05 Jun, 09:19	0.08d	Rotastat	gallus.rotastat.com unmerged configuration
54863	15 May, 15:58	05 Jun, 14:49	13.89d	Kahootz	Kernel update on Oscar and Papa
55026	05 Jun, 15:57	05 Jun, 17:30	0.16d	Gravytrain	gravytrain rkhunter config issue
55029	06 Jun, 00:00	06 Jun, 08:14	0.02d	Sylvera	Sylvera monthly backup check and tape swap
55034	06 Jun, 09:02	06 Jun, 09:48	0.08d	Internal	Add Rocky v9.6 to monitoring
55033	06 Jun, 08:55	06 Jun, 10:17	0.14d	ITC Compliance	Extending hours
54692	05 May, 00:00	06 Jun, 15:38	22.76d	STS NHS FT	Quarterly Systems Check
55045	09 Jun, 08:41	09 Jun, 10:00	0.13d	Reigate College	rc-mss.reigate.ac.uk unmerged configuration
54957	28 May, 15:31	09 Jun, 12:44	7.72d	JISC	Google Cloud Armor WAF Implementation Testing Followup
55007	03 Jun, 12:48	09 Jun, 13:52	4.11d	OGT	Disruption to power supply
55012	04 Jun, 11:21	09 Jun, 14:11	3.28d	BD Group	BDG: New Office IP Address
54982	02 Jun, 00:00	09 Jun, 14:23	5.64d	Internal	Monthly certificate expiry check
55058	09 Jun, 14:25	09 Jun, 14:42	0.03d	Novadata	leonis.novadata.internal unmarged configuration
55052	09 Jun, 11:49	10 Jun, 08:23	0.66d	JISC	Veloxserv l01 and l02 patching
55060	09 Jun, 16:51	10 Jun, 09:24	0.26d	OpenCorporates	Remove user
55062	10 Jun, 00:00	10 Jun, 10:11	0.22d	Internal	Weekly checks
55013	04 Jun, 12:18	10 Jun, 10:27	3.81d	Kahootz	Held linux-image package updates
52577	17 Oct, 21:28	10 Jun, 10:32	160.25d	Gravytrain	Gravytrain Linux Support
54920	22 May, 15:25	10 Jun, 13:59	11.86d	Gravytrain	Test access to GravyTrain dev systems
54892	20 May, 14:02	11 Jun, 10:31	14.65d	AskBio	Handling prompt.synpromics.com URLs
55065	10 Jun, 08:50	11 Jun, 11:38	1.28d	TCV	Cyber Essentials Plus Audit
55082	12 Jun, 10:56	12 Jun, 11:47	0.08d	Internal	Gitlab upgrade (18.0.2)
55056	09 Jun, 12:38	12 Jun, 11:49	2.92d	Entrepreneurs Circle	srv.entrepreneurscircle.org VPN cert expiry
55054	09 Jun, 12:32	12 Jun, 12:28	2.99d	Internal	calcifer.boo.tc staff vpn cert expiry
55083	12 Jun, 11:10	12 Jun, 13:21	0.22d	Geograph	Geograph Gitlab upgrade (18.0.2)
55024	05 Jun, 15:47	12 Jun, 16:13	5.04d	Internal	Cleanup kahootz/whisky remnants
55006	03 Jun, 11:32	12 Jun, 16:54	7.54d	Sucden	Python Versions on Declan/Duffman. Can 3.12 be installed?
55084	12 Jun, 11:13	13 Jun, 08:32	0.73d	OpenCorporates	OpenCorporates Gitlab upgrade 18.0.2
55085	12 Jun, 11:18	13 Jun, 08:41	0.74d	eTherapeutics	ETX Gitlab upgrade (18.0.2)
55072	11 Jun, 13:41	13 Jun, 09:16	1.56d	ITC Compliance	Phil Cross
55089	13 Jun, 09:36	13 Jun, 10:25	0.08d	TCV	Linux Servers not showing for our CE+ audit scan
55055	09 Jun, 12:33	13 Jun, 11:17	3.87d	Internal	tame.tiger-computing.co.uk staff vpn cert expiry
55091	13 Jun, 12:03	13 Jun, 13:11	0.11d	TCV	Cyber Essential Plus Fails
54951	27 May, 15:34	13 Jun, 16:09	13.06d	Gravytrain	SSL renewal
55046	09 Jun, 08:57	13 Jun, 16:43	4.78d	AskBio	edb-lab-skye.askbio.com frozen emails

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	161.451 msec
System CPU time	3.974 msec
Total CPU time	165.425 msec
Elapsed time	174.839 msec
Context switches	102 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-13&queue=Requests&start=2025-05-12
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-06-13'
'queue'	'Requests'
'start'	'2025-05-12'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 5, 12), 'end': datetime.date(2025, 6, 13)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-06-13&queue=Requests&start=2025-05-12' [GET]>
tickets	[<Ticket(id=5356, rt_number=54651, queue=Requests, subject=change user passwords , ticket_status=closed, client=Tusk IC, priority=42, created=2025-04-28 14:58:00, last_txn_id=0>, <Ticket(id=5138, rt_number=54405, queue=Requests, subject=Severn memory upgrades, ticket_status=closed, client=Internal, priority=44, created=2025-04-10 09:40:13, last_txn_id=0>, <Ticket(id=5354, rt_number=54649, queue=Requests, subject=Gitlab runners, ticket_status=closed, client=AskBio, priority=42, created=2025-04-28 14:09:15, last_txn_id=0>, <Ticket(id=5505, rt_number=54798, queue=Requests, subject=app.prod.qs1.grvytrn.co.uk unmerged config, ticket_status=closed, client=Gravytrain, priority=40, created=2025-05-13 08:39:23, last_txn_id=0>, <Ticket(id=5135, rt_number=54402, queue=Requests, subject=rodney1/2.internal.ogtip.com cluster issue, ticket_status=closed, client=OGT, priority=44, created=2025-04-10 08:07:31, last_txn_id=0>, <Ticket(id=5507, rt_number=54800, queue=Requests, subject=nfw access issue, ticket_status=closed, client=NFW, priority=40, created=2025-05-13 09:13:29, last_txn_id=0>, <Ticket(id=5508, rt_number=54801, queue=Requests, subject=prompt docker container / service problem, ticket_status=closed, client=AskBio, priority=0, created=2025-05-13 10:18:36, last_txn_id=2336956>, <Ticket(id=5511, rt_number=54836, queue=Requests, subject=Problem uploading document to wiki, ticket_status=closed, client=Internal, priority=0, created=2025-05-13 13:09:17, last_txn_id=0>, <Ticket(id=5216, rt_number=54479, queue=Requests, subject=Improve OC ES monitoring , ticket_status=closed, client=OpenCorporates, priority=64, created=2025-04-11 00:09:07, last_txn_id=0>, <Ticket(id=5502, rt_number=54795, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-05-13 00:00:04, last_txn_id=0>, <Ticket(id=5455, rt_number=54748, queue=Requests, subject=new sudo user, ticket_status=closed, client=Tusk IC, priority=42, created=2025-05-07 08:04:03, last_txn_id=0>, <Ticket(id=5521, rt_number=54846, queue=Requests, subject=*.ogtip.com connectivity issue, ticket_status=closed, client=OGT, priority=40, created=2025-05-14 10:46:33, last_txn_id=0>, <Ticket(id=5523, rt_number=54848, queue=Requests, subject=WARNING: Puppet certificate expiry on compute11.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-05-14 11:42:54, last_txn_id=0>, <Ticket(id=4876, rt_number=54146, queue=Requests, subject=RETAIL SOFTWARE SOLUTIONS: Queries About Backups, ticket_status=closed, client=Top To Toe, priority=6, created=2025-03-14 14:42:09, last_txn_id=2303143>, <Ticket(id=5517, rt_number=54842, queue=Requests, subject=New Server and BMC IPs, ticket_status=closed, client=AskBio, priority=61, created=2025-05-13 20:08:45, last_txn_id=0>, <Ticket(id=5443, rt_number=54736, queue=Requests, subject=DR Testing, ticket_status=closed, client=ITC Compliance, priority=62, created=2025-05-06 12:41:55, last_txn_id=0>, 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