Ticket resolution report for Incidents

12 May - 13 Jun

RT	Created	Closed	Resolution time	Client	Subject
54784	11 May, 14:05	12 May, 08:43	0.07d	Kahootz	CRITICAL: HTTP: Status HTTPS (main) on charlie.hosting.inovem.int
54788	12 May, 08:50	12 May, 09:06	0.03d	Internal	[FIRING: 2 for tcl/avon] KubePodCrashLooping in grafana
54786	12 May, 00:00	12 May, 10:11	0.22d	Internal	Check for Security Notices and System Updates
54778	09 May, 09:46	12 May, 10:13	1.05d	Quickline	Drive Filling - RADIUS
54793	12 May, 17:44	13 May, 10:53	0.31d	Novadata	arcturus failed system updates
54794	13 May, 00:00	13 May, 11:15	0.33d	Internal	Check for Security Notices and System Updates
54787	12 May, 08:05	13 May, 11:16	1.32d	AskBio	edb-mull.askbio.com config/timeouts
54799	13 May, 08:54	13 May, 11:54	0.30d	OGT	*.ogtip.com connectivity issue
54835	13 May, 12:56	13 May, 13:03	0.01d	OpenCorporates	sql13.opencorporates.internal - ZFS Health sanoid_cacheupdate
54843	14 May, 00:00	14 May, 10:35	0.26d	Internal	Check for Security Notices and System Updates
54776	09 May, 09:06	14 May, 17:24	3.83d	Ingeus	DaemonSet rollout stuck \| kube-system/csi-azuredisk-node
54849	14 May, 11:58	15 May, 10:52	0.89d	Tusk IC	CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
54840	13 May, 16:49	15 May, 13:07	1.63d	Gravytrain	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
54855	15 May, 00:00	16 May, 08:49	1.08d	Internal	Check for Security Notices and System Updates
54861	15 May, 12:53	16 May, 16:55	1.40d	AskBio	RDrive mount
54877	19 May, 00:00	19 May, 09:31	0.15d	Internal	Check for Security Notices and System Updates
54874	17 May, 11:03	19 May, 10:03	0.21d	Sucden	DOWN: megastar03/04.sucden.co.uk
54879	19 May, 08:37	19 May, 10:58	0.23d	Internal	WARNING: Storage: Ceph Health on severn1-3.tiger-computing.co.uk
54845	14 May, 09:47	19 May, 13:04	3.33d	Cambridge Flow Solutions	cfsj0*.cfs connection lost
54850	14 May, 12:03	19 May, 14:50	3.28d	eTherapeutics	etx/prod/tcl-monitoring/eventrouter image issue
54875	18 May, 08:45	19 May, 17:26	0.94d	OpenCorporates	DatasourceError Tiger Computing (Available RAM - Instance 3 (RDS))
54884	20 May, 00:00	20 May, 09:55	0.19d	Internal	Check for Security Notices and System Updates
54897	21 May, 00:00	21 May, 09:56	0.19d	Internal	Check for Security Notices and System Updates
54895	20 May, 17:39	21 May, 10:06	0.25d	Entrepreneurs Circle	CRITICAL: HTTP: nigelbotterill.com HTTPS on srv.entrepreneurscircle.org
54894	20 May, 16:00	21 May, 13:43	0.77d	Quickline	Zabbix Server Memory Utilization
54905	21 May, 15:24	21 May, 16:38	0.12d	AskBio	pipenv
54907	22 May, 00:00	22 May, 08:35	0.06d	Internal	Check for Security Notices and System Updates
54912	22 May, 09:25	22 May, 10:17	0.09d	Quickline	Zabbix Reboot
54888	20 May, 10:03	22 May, 10:41	2.06d	OpenCorporates	Storage warning: /var/lib/docker on build2.opencorporates.internal
54927	23 May, 00:00	23 May, 09:57	0.20d	Internal	Check for Security Notices and System Updates
54946	27 May, 09:53	27 May, 10:22	0.05d	Advensys	CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal
54937	26 May, 00:00	27 May, 10:46	0.28d	Internal	Check for Security Notices and System Updates
54947	27 May, 10:52	27 May, 11:15	0.04d	eTherapeutics	etx/prod/gitlab postgress data pvc usage
54943	27 May, 08:06	27 May, 13:15	0.51d	Internal	woodlands.midnighthax.com borg backup issues
54948	27 May, 13:13	27 May, 13:55	0.07d	DLS Plastics	Site down: DLS Peterborough
54935	25 May, 11:52	28 May, 09:06	1.11d	OpenCorporates	Newport data centre unreachable
54890	20 May, 11:00	28 May, 09:06	4.81d	BD Group	403 HTTP Response Queries
54953	28 May, 00:00	28 May, 09:12	0.12d	Internal	Check for Security Notices and System Updates
54950	27 May, 15:02	28 May, 11:21	0.63d	OpenCorporates	Monitoring Alert: CPU usage in RDS
54942	27 May, 02:46	28 May, 16:43	1.87d	Sucden	Brief VPN outage
54944	27 May, 08:21	28 May, 16:50	1.85d	OGT	rodney1.internal.ogtip.com reboot
54958	29 May, 00:00	29 May, 08:53	0.09d	Internal	Check for Security Notices and System Updates
54968	29 May, 17:29	30 May, 09:19	0.18d	Gravytrain	TCL updates service failed on app.prod.bf1.grvytrn.co.uk
54969	30 May, 00:00	30 May, 09:32	0.15d	Internal	Check for Security Notices and System Updates
54988	02 Jun, 08:09	02 Jun, 09:34	0.14d	Reigate College	Site down
54971	30 May, 07:49	02 Jun, 09:38	1.16d	AskBio	edb-jura.askbio.com systemd state/oom
54984	02 Jun, 00:00	02 Jun, 10:26	0.24d	Internal	Check for Security Notices and System Updates
54974	30 May, 17:39	02 Jun, 10:44	0.31d	Internal	CRITICAL: Networking: ping4 on lune.tiger-computing.co.uk
54987	02 Jun, 07:36	02 Jun, 12:59	0.50d	Sysdoc	Websites are down
54999	03 Jun, 00:00	03 Jun, 09:08	0.11d	Internal	Check for Security Notices and System Updates
55008	04 Jun, 00:00	04 Jun, 09:30	0.15d	Internal	Check for Security Notices and System Updates
54997	02 Jun, 15:50	04 Jun, 12:38	1.68d	Cambridge Flow Solutions	cfsj01 node is slower
55011	04 Jun, 10:28	04 Jun, 13:12	0.27d	AskBio	time on skye is 1 hr out - causing rapidly expiring tokens
55014	04 Jun, 16:56	04 Jun, 17:09	0.02d	AskBio	/tmp filled up on edb-coll.askbio.com
55015	05 Jun, 00:00	05 Jun, 09:10	0.12d	Internal	Check for Security Notices and System Updates
55009	04 Jun, 09:59	05 Jun, 10:09	1.02d	AskBio	docker on skye not working
55016	05 Jun, 08:18	05 Jun, 11:06	0.28d	Rotastat	CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com
55021	05 Jun, 11:38	05 Jun, 11:49	0.02d	OGT	Screen issue
54975	30 May, 19:40	05 Jun, 14:54	3.69d	OpenCorporates	CRITICAL: Systemd State on haproxy13.opencorporates.internal
55035	06 Jun, 09:12	06 Jun, 09:24	0.02d	Internal	Dashboard showing a ticket stuck in triage
55028	06 Jun, 00:00	06 Jun, 09:52	0.19d	Internal	Check for Security Notices and System Updates
55027	05 Jun, 23:17	06 Jun, 11:11	0.32d	OpenCorporates	knowledge.opencorporates.com
55036	06 Jun, 14:16	06 Jun, 16:51	0.26d	Gravytrain	Puppet not checking-in
54995	02 Jun, 13:14	09 Jun, 09:20	4.61d	Azura	Storage alert: /var on ocado2.opentrk.com
55040	09 Jun, 00:00	09 Jun, 11:40	0.37d	Internal	Check for Security Notices and System Updates
55057	09 Jun, 12:39	09 Jun, 14:36	0.19d	Globecast	gcukscheddb01/dev.globecastne.com multipath issue
54991	02 Jun, 08:46	09 Jun, 17:38	5.89d	AskBio	NTP failing \| macleod.synpromics.com
55061	10 Jun, 00:00	10 Jun, 09:04	0.11d	Internal	Check for Security Notices and System Updates
55066	11 Jun, 00:00	11 Jun, 09:19	0.13d	Internal	Check for Security Notices and System Updates
55064	10 Jun, 08:08	11 Jun, 10:25	1.23d	Sucden	legolas.sucden.co.uk backups issue
55073	11 Jun, 15:11	11 Jun, 16:14	0.11d	OGT	CRITICAL: Networking: SSH on basil.internal.ogtip.com
55078	12 Jun, 08:07	12 Jun, 08:37	0.05d	Edinburgh University	DOWN: mathsgpu3.maths.ed.ac.uk
55077	12 Jun, 00:00	12 Jun, 09:17	0.13d	Internal	Check for Security Notices and System Updates
55079	12 Jun, 08:22	12 Jun, 09:28	0.11d	AskBio	NTP service on edb-lab-skye.askbio.com
55032	06 Jun, 07:43	12 Jun, 09:28	4.15d	BD Group	CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
55086	12 Jun, 15:52	12 Jun, 17:30	0.16d	AskBio	Load average on Skye
55087	12 Jun, 18:57	13 Jun, 09:07	0.11d	BD Group	EFSRV-19807 Web site availability issues
55088	13 Jun, 00:00	13 Jun, 09:14	0.12d	Internal	Check for Security Notices and System Updates

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	27.034 msec
System CPU time	0.000 msec
Total CPU time	27.034 msec
Elapsed time	36.161 msec
Context switches	48 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-13&queue=Incidents&start=2025-05-12
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-06-13'
'queue'	'Incidents'
'start'	'2025-05-12'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 5, 12), 'end': datetime.date(2025, 6, 13)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-06-13&queue=Incidents&start=2025-05-12' [GET]>
tickets	[<Ticket(id=5491, rt_number=54784, queue=Incidents, subject=CRITICAL: HTTP: Status HTTPS (main) on charlie.hosting.inovem.int, ticket_status=closed, client=Kahootz, priority=50, created=2025-05-11 14:05:38, last_txn_id=0>, <Ticket(id=5495, rt_number=54788, queue=Incidents, subject=[FIRING: 2 for tcl/avon] KubePodCrashLooping in grafana, ticket_status=closed, client=Internal, priority=50, created=2025-05-12 08:50:35, last_txn_id=0>, <Ticket(id=5493, rt_number=54786, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-05-12 00:00:05, last_txn_id=0>, <Ticket(id=5485, rt_number=54778, queue=Incidents, subject=Drive Filling - RADIUS, ticket_status=closed, client=Quickline, priority=61, created=2025-05-09 09:46:13, last_txn_id=0>, <Ticket(id=5500, rt_number=54793, queue=Incidents, subject=arcturus failed system updates, ticket_status=closed, client=Novadata, priority=41, created=2025-05-12 17:44:59, last_txn_id=0>, <Ticket(id=5501, rt_number=54794, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-13 00:00:03, last_txn_id=0>, <Ticket(id=5494, rt_number=54787, queue=Incidents, subject=edb-mull.askbio.com config/timeouts, ticket_status=closed, client=AskBio, priority=81, created=2025-05-12 08:05:06, last_txn_id=0>, <Ticket(id=5506, rt_number=54799, queue=Incidents, subject=.ogtip.com connectivity issue, ticket_status=closed, client=OGT, priority=80, created=2025-05-13 08:54:35, last_txn_id=0>, <Ticket(id=5510, rt_number=54835, queue=Incidents, subject=sql13.opencorporates.internal - ZFS Health sanoid_cacheupdate, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-05-13 12:56:05, last_txn_id=0>, <Ticket(id=5518, rt_number=54843, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-14 00:00:03, last_txn_id=0>, <Ticket(id=5483, rt_number=54776, queue=Incidents, subject=DaemonSet rollout stuck \| kube-system/csi-azuredisk-node , ticket_status=closed, client=Ingeus, priority=41, created=2025-05-09 09:06:13, last_txn_id=0>, <Ticket(id=5524, rt_number=54849, queue=Incidents, subject=CRITICAL: Backups: rsnapshot daily on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-05-14 11:58:07, last_txn_id=0>, <Ticket(id=5515, rt_number=54840, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-05-13 16:49:40, last_txn_id=0>, <Ticket(id=5530, rt_number=54855, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-15 00:00:03, last_txn_id=0>, <Ticket(id=5536, rt_number=54861, queue=Incidents, subject=RDrive mount, ticket_status=closed, client=AskBio, priority=71, created=2025-05-15 12:53:35, last_txn_id=0>, <Ticket(id=5552, rt_number=54877, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-05-19 00:00:05, last_txn_id=0>, <Ticket(id=5549, rt_number=54874, queue=Incidents, subject=DOWN: megastar03/04.sucden.co.uk, ticket_status=closed, client=Sucden, priority=70, created=2025-05-17 11:03:18, last_txn_id=0>, <Ticket(id=5554, rt_number=54879, queue=Incidents, subject=WARNING: Storage: Ceph Health on severn1-3.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2025-05-19 08:37:47, last_txn_id=0>, <Ticket(id=5520, rt_number=54845, queue=Incidents, subject=cfsj0.cfs connection lost, ticket_status=closed, client=Cambridge Flow Solutions, priority=71, created=2025-05-14 09:47:37, last_txn_id=0>, <Ticket(id=5525, rt_number=54850, queue=Incidents, subject=etx/prod/tcl-monitoring/eventrouter image issue, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-05-14 12:03:27, last_txn_id=0>, <Ticket(id=5550, rt_number=54875, queue=Incidents, subject=DatasourceError Tiger Computing (Available RAM - Instance 3 (RDS)), ticket_status=closed, client=OpenCorporates, priority=0, created=2025-05-18 08:45:59, last_txn_id=0>, <Ticket(id=5559, rt_number=54884, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-20 00:00:03, last_txn_id=0>, <Ticket(id=5572, rt_number=54897, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-21 00:00:03, last_txn_id=0>, <Ticket(id=5570, rt_number=54895, queue=Incidents, subject=CRITICAL: HTTP: nigelbotterill.com HTTPS on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=71, created=2025-05-20 17:39:07, last_txn_id=0>, <Ticket(id=5569, rt_number=54894, queue=Incidents, subject=Zabbix Server Memory Utilization, ticket_status=closed, client=Quickline, priority=61, created=2025-05-20 16:00:11, last_txn_id=0>, <Ticket(id=5579, rt_number=54905, queue=Incidents, subject=pipenv, ticket_status=closed, client=AskBio, priority=80, created=2025-05-21 15:24:49, last_txn_id=0>, <Ticket(id=5581, rt_number=54907, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-22 00:00:03, last_txn_id=0>, <Ticket(id=5586, rt_number=54912, queue=Incidents, subject=Zabbix Reboot, ticket_status=closed, client=Quickline, priority=60, created=2025-05-22 09:25:25, last_txn_id=0>, <Ticket(id=5563, rt_number=54888, queue=Incidents, subject=Storage warning: /var/lib/docker on build2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-20 10:03:21, last_txn_id=0>, <Ticket(id=5600, rt_number=54927, queue=Incidents, subject=Check for 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queue=Incidents, subject=Site down: DLS Peterborough, ticket_status=closed, client=DLS Plastics, priority=60, created=2025-05-27 13:13:30, last_txn_id=0>, <Ticket(id=5608, rt_number=54935, queue=Incidents, subject=Newport data centre unreachable, ticket_status=closed, client=OpenCorporates, priority=91, created=2025-05-25 11:52:22, last_txn_id=0>, <Ticket(id=5565, rt_number=54890, queue=Incidents, subject=403 HTTP Response Queries, ticket_status=closed, client=BD Group, priority=52, created=2025-05-20 11:00:15, last_txn_id=0>, <Ticket(id=5626, rt_number=54953, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-28 00:00:03, last_txn_id=0>, <Ticket(id=5623, rt_number=54950, queue=Incidents, subject=Monitoring Alert: CPU usage in RDS , ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-27 15:02:31, last_txn_id=0>, <Ticket(id=5615, rt_number=54942, queue=Incidents, subject=Brief 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Ticket resolution report for Incidents

12 May - 13 Jun

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