Ticket resolution report for Requests

05 May - 06 Jun

RT	Created	Closed	Resolution time	Client	Subject
54648	28 Apr, 13:38	06 May, 10:14	4.66d	Tusk IC	TUSK IC: Linux password reset
54693	05 May, 00:00	06 May, 10:50	0.28d	Ingeus	Ingeus: login to Azure
54631	25 Apr, 10:50	06 May, 11:38	6.08d	Internal	Technical leaving actions for Daniel Outten
54695	06 May, 00:00	06 May, 12:21	0.44d	Internal	Purge old client password records
54688	05 May, 00:00	06 May, 12:36	0.46d	Internal	Monthly certificate expiry check
54662	30 Apr, 07:33	06 May, 13:43	3.57d	TCV	TCV-Web4 PHP
54694	06 May, 00:00	06 May, 14:36	0.66d	Internal	Weekly checks
54389	08 Apr, 17:41	06 May, 15:07	16.74d	OpenCorporates	Fix up HAProxy config
54673	01 May, 09:44	06 May, 16:07	2.64d	Internal	WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk
54675	01 May, 11:56	06 May, 17:40	2.57d	Internal	tcl/avon/windmill affinity issue
54751	07 May, 09:15	07 May, 10:11	0.09d	Cirencester College	Remove from support: ccweb02,ccweb03,ccsitert
54258	04 Nov, 08:31	07 May, 14:43	126.62d	eTherapeutics	dgx2.internal.etherapeutics.co.uk excessive IPMI entries
54681	02 May, 09:52	07 May, 16:15	2.64d	AskBio	Http to https
54562	15 Apr, 11:07	08 May, 09:55	13.88d	Quickline	aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade
54621	24 Apr, 14:18	08 May, 09:56	8.56d	OpenCorporates	Frontend Sentinels
54618	24 Apr, 12:01	08 May, 10:03	8.80d	OpenCorporates	web / api / frontend redis
54755	07 May, 15:05	08 May, 10:07	0.50d	AskBio	prompt-softdev.askbio.com and capsiddb-softdev.askbio.com
54660	29 Apr, 13:42	08 May, 11:35	5.79d	AskBio	docker version on iona/mull/coll/jura
54762	08 May, 09:43	08 May, 11:47	0.21d	Internal	Upgrade GitLab to 17.11.2
54749	07 May, 08:10	08 May, 12:34	1.44d	JISC	Re: Google Cloud Armor WAF Implementation Testing
53754	03 Feb, 08:27	08 May, 14:03	65.56d	Internal	Uploading images to wiki
54763	08 May, 09:43	09 May, 08:30	0.88d	eTherapeutics	Upgrade GitLab to 17.11.2
54764	08 May, 09:44	09 May, 09:50	1.01d	OpenCorporates	Upgrade GitLab to 17.11.2
54765	08 May, 09:46	09 May, 09:52	1.01d	Geograph	Upgrade GitLab to 17.11.2
54752	07 May, 10:12	09 May, 11:37	2.14d	Lantech	Liaising in relation to IPA moodle.ipa.ie
54651	28 Apr, 14:58	12 May, 16:01	9.11d	Tusk IC	change user passwords
54405	10 Apr, 09:40	12 May, 17:13	19.75d	Internal	Severn memory upgrades
54649	28 Apr, 14:09	12 May, 17:20	9.32d	AskBio	Gitlab runners
54798	13 May, 08:39	13 May, 09:59	0.13d	Gravytrain	app.prod.qs1.grvytrn.co.uk unmerged config
54402	10 Apr, 08:07	13 May, 10:18	20.22d	OGT	rodney1/2.internal.ogtip.com cluster issue
54800	13 May, 09:13	13 May, 10:29	0.13d	NFW	nfw access issue
54801	13 May, 10:18	13 May, 10:32	0.02d	AskBio	prompt docker container / service problem
54836	13 May, 13:09	13 May, 14:31	0.14d	Internal	Problem uploading document to wiki
54479	11 Apr, 00:09	13 May, 14:44	19.67d	OpenCorporates	Improve OC ES monitoring
54795	13 May, 00:00	13 May, 16:56	0.89d	Internal	Weekly checks
54748	07 May, 08:04	14 May, 08:30	5.04d	Tusk IC	new sudo user
54846	14 May, 10:46	14 May, 12:27	0.17d	OGT	*.ogtip.com connectivity issue
54848	14 May, 11:42	14 May, 13:14	0.15d	OpenCorporates	WARNING: Puppet certificate expiry on compute11.opencorporates.internal
54146	14 Mar, 14:42	14 May, 13:37	39.89d	Top To Toe	RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54842	13 May, 20:08	15 May, 10:29	1.25d	AskBio	New Server and BMC IPs
54736	06 May, 12:41	15 May, 10:34	6.79d	ITC Compliance	DR Testing
54864	15 May, 16:37	16 May, 08:08	0.15d	Internal	Message - Ross Fraser \| Askbio \| 01600 483484
54866	16 May, 08:42	16 May, 08:58	0.03d	Internal	os version/codename hostgroup problem
54867	16 May, 09:51	16 May, 12:16	0.24d	AskBio	Login Failure
54797	13 May, 08:38	16 May, 12:24	3.38d	Lantech	IPA-M3 Database backup schedule
54859	15 May, 10:21	16 May, 16:42	1.63d	Internal	review tiger finder
54837	13 May, 14:27	19 May, 10:12	3.57d	AskBio	Root Passwords for Darkmatter, MacLoud, Talisker, Skye
54880	19 May, 10:16	19 May, 10:33	0.03d	Internal	Add Debian 12.11 to monitoring
54872	16 May, 14:39	19 May, 13:06	0.85d	AskBio	time on EDB-LAB-Skye
54851	14 May, 14:50	19 May, 14:51	3.00d	Kahootz	Replacement fileServer Quotes
54852	14 May, 14:54	19 May, 15:25	3.05d	eTherapeutics	Gitlab issues
54380	08 Apr, 08:14	19 May, 15:29	26.72d	OGT	manuel.internal.ogtip.com predictive disk failure
54881	19 May, 13:06	20 May, 08:02	0.49d	OpenCorporates	Please remove from any systems
54790	12 May, 13:11	20 May, 09:31	5.63d	eTherapeutics	DGX SSH keys
54678	02 May, 07:33	20 May, 10:25	11.24d	Cambridge Flow Solutions	Ansys issue and move SLURM master
54887	20 May, 09:48	20 May, 10:32	0.07d	Kahootz	openjdk-11/17 patching
54885	20 May, 00:00	20 May, 12:11	0.42d	Internal	Weekly checks
54346	03 Apr, 19:01	20 May, 12:34	29.46d	AskBio	Datavita server migration
54869	16 May, 11:53	20 May, 12:37	2.07d	AskBio	cc'd tickets
54791	12 May, 13:53	21 May, 15:04	7.12d	TCV	Mail forwarding for 2 new queues
54854	14 May, 15:12	22 May, 09:51	5.46d	AskBio	Connection issues to servers after IP reassignment
53354	23 Oct, 11:24	22 May, 09:57	144.85d	OGT	Configure UPSes
54908	22 May, 08:38	22 May, 10:02	0.14d	Internal	Gitlab upgrade (18.0.1)
54909	22 May, 08:46	22 May, 11:47	0.30d	Geograph	Geograph Gitlab upgrade (18.0.1)
54770	08 May, 15:50	22 May, 15:50	10.00d	Econic Bio	Configure Microsoft 365 Identity Provider
54910	22 May, 08:50	23 May, 08:28	0.96d	OpenCorporates	OpenCorporates Gitlab upgrade 18.0.1
54911	22 May, 08:53	23 May, 09:25	1.05d	eTherapeutics	ETX Gitlab upgrade (18.0.1)
54792	12 May, 16:10	23 May, 10:19	8.42d	Gravytrain	Gravytrain indie check
54756	07 May, 16:35	23 May, 10:40	11.41d	AskBio	Gitlab group access token as ENV variable?
54782	09 May, 21:34	23 May, 13:51	9.59d	BD Group	ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54886	20 May, 08:09	23 May, 14:52	3.67d	Gravytrain	Systemd State on web.prod.qs1.grvytrn.co.uk
54862	15 May, 15:30	23 May, 16:07	6.06d	Internal	fix security mailbox
54933	23 May, 16:02	23 May, 16:53	0.08d	AskBio	Alex
54932	23 May, 12:23	27 May, 08:50	0.65d	Sucden	Weekend Work - Affecting STAR Servers
54940	26 May, 12:15	27 May, 09:19	0.13d	Internal	Mistake in RT (by ACL)
54873	17 May, 00:05	27 May, 11:46	5.38d	BD Group	Monitoring changes
54893	20 May, 15:49	27 May, 11:51	3.60d	OpenCorporates	Bot2 Cert
54919	22 May, 15:22	27 May, 14:21	1.90d	Gravytrain	Setup client services portal access for Andrew and Greg (GravyTrain)
54771	08 May, 16:47	27 May, 15:58	11.92d	Sucden	Star Hardware Decommission - Phase 2
54900	21 May, 07:43	28 May, 08:26	4.04d	JISC	OpenAthens patching for l01 and l02
54941	27 May, 00:00	28 May, 09:25	1.14d	Internal	Weekly checks
54667	30 Apr, 15:53	28 May, 09:53	17.40d	TCV	mis.tcv.org.uk
54952	27 May, 19:35	28 May, 11:42	0.37d	AskBio	CRITICAL: Networking: SSH on edb-coll.askbio.com
54904	21 May, 12:40	28 May, 11:46	3.91d	AskBio	Science Drive mounts
54670	01 May, 08:22	28 May, 12:15	17.39d	ERF Electrical	FTP Access - erfelectrical.co.uk / erfmakingme
54956	28 May, 13:04	28 May, 13:26	0.04d	Sucden	Current Open Tickets for Sucden
54961	29 May, 13:15	29 May, 14:46	0.15d	AskBio	Weka folder on Coll
54963	29 May, 15:32	29 May, 16:44	0.12d	Entrepreneurs Circle	Urgent Update Required: IP Address Change
54563	15 Apr, 11:10	30 May, 11:34	29.04d	Lantech	ipa-m3.private.ipa.ie distro upgrade
54967	29 May, 17:16	30 May, 14:49	0.76d	OGT	Question regarding max_user_watches in our servers
54985	02 Jun, 00:00	02 Jun, 08:10	0.02d	Ingeus	Ingeus: login to Azure
54853	14 May, 14:57	02 Jun, 09:20	11.44d	Sucden	Critical Vulnerability showing in Qualys after patching cycle.
54970	30 May, 00:31	02 Jun, 11:36	1.36d	AskBio	edb-coll.askbio.com restic backup failure /home
54992	02 Jun, 09:34	02 Jun, 12:08	0.26d	Kahootz	Removing files from borgbackup and AWS S3
54980	01 Jun, 15:28	02 Jun, 14:38	0.66d	OpenCorporates	pls check and remove
54913	22 May, 09:49	02 Jun, 16:12	6.64d	AskBio	pipenv venv location
54993	02 Jun, 10:17	02 Jun, 16:57	0.67d	Kahootz	Mariadb updates
54998	02 Jun, 20:44	02 Jun, 23:40	-	Internal	switch3/4 firmware upgrades
55000	03 Jun, 00:00	03 Jun, 10:24	0.24d	Internal	Weekly checks
55001	03 Jun, 00:00	03 Jun, 15:12	0.72d	Internal	Purge old client password records
53867	13 Feb, 11:46	04 Jun, 10:26	74.87d	Ingeus	Azure Database for MariaDB replacement
55017	05 Jun, 08:32	05 Jun, 09:19	0.08d	Rotastat	gallus.rotastat.com unmerged configuration
54863	15 May, 15:58	05 Jun, 14:49	13.89d	Kahootz	Kernel update on Oscar and Papa
55026	05 Jun, 15:57	05 Jun, 17:30	0.16d	Gravytrain	gravytrain rkhunter config issue
55029	06 Jun, 00:00	06 Jun, 08:14	0.02d	Sylvera	Sylvera monthly backup check and tape swap
55034	06 Jun, 09:02	06 Jun, 09:48	0.08d	Internal	Add Rocky v9.6 to monitoring
55033	06 Jun, 08:55	06 Jun, 10:17	0.14d	ITC Compliance	Extending hours
54692	05 May, 00:00	06 Jun, 15:38	22.76d	STS NHS FT	Quarterly Systems Check

git hash: master (83716623)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	42.454 msec
System CPU time	4.212 msec
Total CPU time	46.666 msec
Elapsed time	65.678 msec
Context switches	82 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-06&queue=Requests&start=2025-05-05
REMOTE_ADDR	10.42.13.112
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-06-06'
'queue'	'Requests'
'start'	'2025-05-05'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 5, 5), 'end': datetime.date(2025, 6, 6)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-06-06&queue=Requests&start=2025-05-05' [GET]>
tickets	[<Ticket(id=5353, rt_number=54648, queue=Requests, subject=TUSK IC: Linux password reset, ticket_status=closed, client=Tusk IC, priority=42, created=2025-04-28 13:38:15, last_txn_id=0>, <Ticket(id=5400, rt_number=54693, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=40, created=2025-05-05 00:00:10, last_txn_id=0>, <Ticket(id=5336, rt_number=54631, queue=Requests, subject=Technical leaving actions for Daniel Outten, ticket_status=closed, client=Internal, priority=42, created=2025-04-25 10:50:21, last_txn_id=0>, <Ticket(id=5402, rt_number=54695, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2025-05-06 00:00:06, last_txn_id=0>, <Ticket(id=5395, rt_number=54688, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=0, created=2025-05-05 00:00:04, last_txn_id=0>, <Ticket(id=5369, rt_number=54662, queue=Requests, subject=TCV-Web4 PHP, ticket_status=closed, client=TCV, priority=42, created=2025-04-30 07:33:44, last_txn_id=0>, <Ticket(id=5401, rt_number=54694, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-05-06 00:00:04, last_txn_id=0>, <Ticket(id=5122, rt_number=54389, queue=Requests, subject=Fix up HAProxy config, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-04-08 17:41:39, last_txn_id=0>, <Ticket(id=5380, rt_number=54673, queue=Requests, subject=WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-05-01 09:44:01, last_txn_id=0>, <Ticket(id=5382, rt_number=54675, queue=Requests, subject=tcl/avon/windmill affinity issue, ticket_status=closed, client=Internal, priority=41, created=2025-05-01 11:56:49, last_txn_id=2331982>, <Ticket(id=5458, rt_number=54751, queue=Requests, subject=Remove from support: ccweb02,ccweb03,ccsitert, ticket_status=closed, client=Cirencester College, priority=40, created=2025-05-07 09:15:22, last_txn_id=0>, <Ticket(id=4988, rt_number=54258, queue=Requests, subject=dgx2.internal.etherapeutics.co.uk excessive IPMI entries, ticket_status=closed, client=eTherapeutics, priority=45, created=2024-11-04 08:31:17, last_txn_id=2309522>, <Ticket(id=5388, rt_number=54681, queue=Requests, subject=Http to https , ticket_status=closed, client=AskBio, priority=41, created=2025-05-02 09:52:53, last_txn_id=0>, <Ticket(id=5265, rt_number=54562, queue=Requests, subject=aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade, ticket_status=closed, client=Quickline, priority=63, created=2025-04-15 11:07:47, last_txn_id=0>, <Ticket(id=5326, rt_number=54621, queue=Requests, subject=Frontend Sentinels, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-04-24 14:18:44, last_txn_id=0>, <Ticket(id=5323, rt_number=54618, queue=Requests, subject=web / api / frontend redis, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-04-24 12:01:04, last_txn_id=0>, <Ticket(id=5462, rt_number=54755, queue=Requests, subject=prompt-softdev.askbio.com and capsiddb-softdev.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-05-07 15:05:52, last_txn_id=0>, <Ticket(id=5367, rt_number=54660, queue=Requests, subject=docker version on iona/mull/coll/jura, ticket_status=closed, client=AskBio, priority=42, created=2025-04-29 13:42:49, last_txn_id=0>, <Ticket(id=5469, rt_number=54762, queue=Requests, subject=Upgrade GitLab to 17.11.2, ticket_status=closed, client=Internal, priority=40, created=2025-05-08 09:43:18, last_txn_id=0>, <Ticket(id=5456, rt_number=54749, queue=Requests, subject=Re: Google Cloud Armor WAF Implementation Testing, ticket_status=closed, client=JISC, priority=61, created=2025-05-07 08:10:13, last_txn_id=0>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, 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<Ticket(id=5574, rt_number=54900, queue=Requests, subject=OpenAthens patching for l01 and l02, ticket_status=closed, client=JISC, priority=62, created=2025-05-21 07:43:29, last_txn_id=0>, <Ticket(id=5614, rt_number=54941, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-05-27 00:00:04, last_txn_id=0>, <Ticket(id=5374, rt_number=54667, queue=Requests, subject=mis.tcv.org.uk, ticket_status=closed, client=TCV, priority=44, created=2025-04-30 15:53:23, last_txn_id=0>, <Ticket(id=5625, rt_number=54952, queue=Requests, subject=CRITICAL: Networking: SSH on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-05-27 19:35:11, last_txn_id=0>, <Ticket(id=5578, rt_number=54904, queue=Requests, subject=Science Drive mounts, ticket_status=closed, client=AskBio, priority=62, created=2025-05-21 12:40:28, last_txn_id=0>, <Ticket(id=5377, rt_number=54670, queue=Requests, subject=FTP Access - erfelectrical.co.uk / 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client=OpenCorporates, priority=61, created=2025-06-01 15:28:03, last_txn_id=0>, <Ticket(id=5587, rt_number=54913, queue=Requests, subject=pipenv venv location, ticket_status=closed, client=AskBio, priority=62, created=2025-05-22 09:49:59, last_txn_id=0>, <Ticket(id=5665, rt_number=54993, queue=Requests, subject=Mariadb updates, ticket_status=closed, client=Kahootz, priority=61, created=2025-06-02 10:17:18, last_txn_id=0>, <Ticket(id=5670, rt_number=54998, queue=Requests, subject=switch3/4 firmware upgrades, ticket_status=closed, client=Internal, priority=0, created=2025-06-02 20:44:58, last_txn_id=0>, <Ticket(id=5672, rt_number=55000, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-06-03 00:00:04, last_txn_id=0>, <Ticket(id=5673, rt_number=55001, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2025-06-03 00:00:04, last_txn_id=0>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=5721, rt_number=55017, queue=Requests, subject=gallus.rotastat.com unmerged configuration, ticket_status=closed, client=Rotastat, priority=41, created=2025-06-05 08:32:13, last_txn_id=0>, <Ticket(id=5538, rt_number=54863, queue=Requests, subject=Kernel update on Oscar and Papa, ticket_status=closed, client=Kahootz, priority=64, created=2025-05-15 15:58:28, last_txn_id=0>, <Ticket(id=5730, rt_number=55026, queue=Requests, subject=gravytrain rkhunter config issue, ticket_status=closed, client=Gravytrain, priority=41, created=2025-06-05 15:57:01, last_txn_id=0>, <Ticket(id=5733, rt_number=55029, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2025-06-06 00:00:04, last_txn_id=0>, <Ticket(id=5738, rt_number=55034, queue=Requests, subject=Add Rocky v9.6 to monitoring, ticket_status=closed, client=Internal, priority=41, created=2025-06-06 09:02:10, last_txn_id=0>, <Ticket(id=5737, rt_number=55033, queue=Requests, subject=Extending hours, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-06-06 08:55:10, last_txn_id=0>, <Ticket(id=5399, rt_number=54692, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=45, created=2025-05-05 00:00:09, last_txn_id=0>]

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05 May - 06 Jun

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