Ticket resolution report for Incidents

05 May - 06 Jun

RT	Created	Closed	Resolution time	Client	Subject
54691	05 May, 00:00	06 May, 09:47	0.18d	Internal	Check for Security Notices and System Updates
54685	02 May, 17:47	06 May, 09:53	0.21d	Edinburgh University	mathsgpu2/3 offline
54676	01 May, 14:08	06 May, 09:55	1.58d	Internal	Puppet checking-in on woodlands.midnighthax.com
54696	06 May, 09:10	06 May, 10:08	0.10d	Sucden	Unmerged config files on interstar03,04,05
54733	06 May, 11:22	06 May, 11:59	0.06d	Internal	Puppet not checking in
54697	06 May, 09:16	06 May, 12:02	0.28d	DLS Plastics	WARNING: Mail: Queue Length on dls-filestore1.dls.internal
54743	06 May, 15:17	06 May, 15:20	0.01d	OpenCorporates	Backgrounder2 crash
54699	06 May, 09:30	06 May, 15:38	0.61d	Tusk IC	DOWN: *.tusknet
54747	07 May, 00:00	07 May, 09:28	0.15d	Internal	Check for Security Notices and System Updates
54757	07 May, 18:10	08 May, 09:47	0.18d	AskBio	CRITICAL: System Health: Systemd State on edb-iona.askbio.com
54761	08 May, 08:48	08 May, 09:50	0.10d	Internal	[FIRING: 1 for tcl/avon] KubePodCrashLooping in tcl-monitoring
54758	08 May, 00:00	08 May, 10:38	0.26d	Internal	Check for Security Notices and System Updates
54769	08 May, 13:08	08 May, 14:44	0.16d	OpenCorporates	Backgrounder2 crash
54773	09 May, 00:00	09 May, 09:37	0.16d	Internal	Check for Security Notices and System Updates
54766	08 May, 12:00	09 May, 09:50	0.78d	Quickline	RADIUS
54779	09 May, 11:12	09 May, 11:21	0.02d	eTherapeutics	WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk
54775	09 May, 08:33	09 May, 13:49	0.53d	OpenCorporates	CRITICAL: Systemd State on sql13.opencorporates.internal
54784	11 May, 14:05	12 May, 08:43	0.07d	Kahootz	CRITICAL: HTTP: Status HTTPS (main) on charlie.hosting.inovem.int
54788	12 May, 08:50	12 May, 09:06	0.03d	Internal	[FIRING: 2 for tcl/avon] KubePodCrashLooping in grafana
54786	12 May, 00:00	12 May, 10:11	0.22d	Internal	Check for Security Notices and System Updates
54778	09 May, 09:46	12 May, 10:13	1.05d	Quickline	Drive Filling - RADIUS
54793	12 May, 17:44	13 May, 10:53	0.31d	Novadata	arcturus failed system updates
54794	13 May, 00:00	13 May, 11:15	0.33d	Internal	Check for Security Notices and System Updates
54787	12 May, 08:05	13 May, 11:16	1.32d	AskBio	edb-mull.askbio.com config/timeouts
54799	13 May, 08:54	13 May, 11:54	0.30d	OGT	*.ogtip.com connectivity issue
54835	13 May, 12:56	13 May, 13:03	0.01d	OpenCorporates	sql13.opencorporates.internal - ZFS Health sanoid_cacheupdate
54843	14 May, 00:00	14 May, 10:35	0.26d	Internal	Check for Security Notices and System Updates
54776	09 May, 09:06	14 May, 17:24	3.83d	Ingeus	DaemonSet rollout stuck \| kube-system/csi-azuredisk-node
54849	14 May, 11:58	15 May, 10:52	0.89d	Tusk IC	CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
54840	13 May, 16:49	15 May, 13:07	1.63d	Gravytrain	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
54855	15 May, 00:00	16 May, 08:49	1.08d	Internal	Check for Security Notices and System Updates
54861	15 May, 12:53	16 May, 16:55	1.40d	AskBio	RDrive mount
54877	19 May, 00:00	19 May, 09:31	0.15d	Internal	Check for Security Notices and System Updates
54874	17 May, 11:03	19 May, 10:03	0.21d	Sucden	DOWN: megastar03/04.sucden.co.uk
54879	19 May, 08:37	19 May, 10:58	0.23d	Internal	WARNING: Storage: Ceph Health on severn1-3.tiger-computing.co.uk
54845	14 May, 09:47	19 May, 13:04	3.33d	Cambridge Flow Solutions	cfsj0*.cfs connection lost
54850	14 May, 12:03	19 May, 14:50	3.28d	eTherapeutics	etx/prod/tcl-monitoring/eventrouter image issue
54875	18 May, 08:45	19 May, 17:26	0.94d	OpenCorporates	DatasourceError Tiger Computing (Available RAM - Instance 3 (RDS))
54884	20 May, 00:00	20 May, 09:55	0.19d	Internal	Check for Security Notices and System Updates
54897	21 May, 00:00	21 May, 09:56	0.19d	Internal	Check for Security Notices and System Updates
54895	20 May, 17:39	21 May, 10:06	0.25d	Entrepreneurs Circle	CRITICAL: HTTP: nigelbotterill.com HTTPS on srv.entrepreneurscircle.org
54894	20 May, 16:00	21 May, 13:43	0.77d	Quickline	Zabbix Server Memory Utilization
54905	21 May, 15:24	21 May, 16:38	0.12d	AskBio	pipenv
54907	22 May, 00:00	22 May, 08:35	0.06d	Internal	Check for Security Notices and System Updates
54912	22 May, 09:25	22 May, 10:17	0.09d	Quickline	Zabbix Reboot
54888	20 May, 10:03	22 May, 10:41	2.06d	OpenCorporates	Storage warning: /var/lib/docker on build2.opencorporates.internal
54927	23 May, 00:00	23 May, 09:57	0.20d	Internal	Check for Security Notices and System Updates
54946	27 May, 09:53	27 May, 10:22	0.05d	Advensys	CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal
54937	26 May, 00:00	27 May, 10:46	0.28d	Internal	Check for Security Notices and System Updates
54947	27 May, 10:52	27 May, 11:15	0.04d	eTherapeutics	etx/prod/gitlab postgress data pvc usage
54943	27 May, 08:06	27 May, 13:15	0.51d	Internal	woodlands.midnighthax.com borg backup issues
54948	27 May, 13:13	27 May, 13:55	0.07d	DLS Plastics	Site down: DLS Peterborough
54935	25 May, 11:52	28 May, 09:06	1.11d	OpenCorporates	Newport data centre unreachable
54890	20 May, 11:00	28 May, 09:06	4.81d	BD Group	403 HTTP Response Queries
54953	28 May, 00:00	28 May, 09:12	0.12d	Internal	Check for Security Notices and System Updates
54950	27 May, 15:02	28 May, 11:21	0.63d	OpenCorporates	Monitoring Alert: CPU usage in RDS
54942	27 May, 02:46	28 May, 16:43	1.87d	Sucden	Brief VPN outage
54944	27 May, 08:21	28 May, 16:50	1.85d	OGT	rodney1.internal.ogtip.com reboot
54958	29 May, 00:00	29 May, 08:53	0.09d	Internal	Check for Security Notices and System Updates
54968	29 May, 17:29	30 May, 09:19	0.18d	Gravytrain	TCL updates service failed on app.prod.bf1.grvytrn.co.uk
54969	30 May, 00:00	30 May, 09:32	0.15d	Internal	Check for Security Notices and System Updates
54988	02 Jun, 08:09	02 Jun, 09:34	0.14d	Reigate College	Site down
54971	30 May, 07:49	02 Jun, 09:38	1.16d	AskBio	edb-jura.askbio.com systemd state/oom
54984	02 Jun, 00:00	02 Jun, 10:26	0.24d	Internal	Check for Security Notices and System Updates
54974	30 May, 17:39	02 Jun, 10:44	0.31d	Internal	CRITICAL: Networking: ping4 on lune.tiger-computing.co.uk
54987	02 Jun, 07:36	02 Jun, 12:59	0.50d	Sysdoc	Websites are down
54999	03 Jun, 00:00	03 Jun, 09:08	0.11d	Internal	Check for Security Notices and System Updates
55008	04 Jun, 00:00	04 Jun, 09:30	0.15d	Internal	Check for Security Notices and System Updates
54997	02 Jun, 15:50	04 Jun, 12:38	1.68d	Cambridge Flow Solutions	cfsj01 node is slower
55011	04 Jun, 10:28	04 Jun, 13:12	0.27d	AskBio	time on skye is 1 hr out - causing rapidly expiring tokens
55014	04 Jun, 16:56	04 Jun, 17:09	0.02d	AskBio	/tmp filled up on edb-coll.askbio.com
55015	05 Jun, 00:00	05 Jun, 09:10	0.12d	Internal	Check for Security Notices and System Updates
55009	04 Jun, 09:59	05 Jun, 10:09	1.02d	AskBio	docker on skye not working
55016	05 Jun, 08:18	05 Jun, 11:06	0.28d	Rotastat	CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com
55021	05 Jun, 11:38	05 Jun, 11:49	0.02d	OGT	Screen issue
54975	30 May, 19:40	05 Jun, 14:54	3.69d	OpenCorporates	CRITICAL: Systemd State on haproxy13.opencorporates.internal
55035	06 Jun, 09:12	06 Jun, 09:24	0.02d	Internal	Dashboard showing a ticket stuck in triage
55028	06 Jun, 00:00	06 Jun, 09:52	0.19d	Internal	Check for Security Notices and System Updates
55027	05 Jun, 23:17	06 Jun, 11:11	0.32d	OpenCorporates	knowledge.opencorporates.com
55036	06 Jun, 14:16	06 Jun, 16:51	0.26d	Gravytrain	Puppet not checking-in

git hash: master (83716623)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	45.006 msec
System CPU time	0.000 msec
Total CPU time	45.006 msec
Elapsed time	60.136 msec
Context switches	30 voluntary, 58 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-06&queue=Incidents&start=2025-05-05
REMOTE_ADDR	10.42.140.177
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-06-06'
'queue'	'Incidents'
'start'	'2025-05-05'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 5, 5), 'end': datetime.date(2025, 6, 6)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-06-06&queue=Incidents&start=2025-05-05' [GET]>
tickets	[<Ticket(id=5398, rt_number=54691, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-05-05 00:00:08, last_txn_id=0>, <Ticket(id=5392, rt_number=54685, queue=Incidents, subject=mathsgpu2/3 offline, ticket_status=closed, client=Edinburgh University, priority=71, created=2025-05-02 17:47:46, last_txn_id=0>, <Ticket(id=5383, rt_number=54676, queue=Incidents, subject=Puppet checking-in on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=51, created=2025-05-01 14:08:37, last_txn_id=0>, <Ticket(id=5403, rt_number=54696, queue=Incidents, subject=Unmerged config files on interstar03,04,05, ticket_status=closed, client=Sucden, priority=40, created=2025-05-06 09:10:04, last_txn_id=0>, <Ticket(id=5440, rt_number=54733, queue=Incidents, subject=Puppet not checking in, ticket_status=closed, client=Internal, priority=60, created=2025-05-06 11:22:52, last_txn_id=0>, <Ticket(id=5404, rt_number=54697, queue=Incidents, subject=WARNING: Mail: Queue Length on dls-filestore1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=20, created=2025-05-06 09:16:08, last_txn_id=0>, <Ticket(id=5450, rt_number=54743, queue=Incidents, subject=Backgrounder2 crash, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-05-06 15:17:27, last_txn_id=0>, <Ticket(id=5406, rt_number=54699, queue=Incidents, subject=DOWN: .tusknet, ticket_status=closed, client=Tusk IC, priority=60, created=2025-05-06 09:30:01, last_txn_id=0>, <Ticket(id=5454, rt_number=54747, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-07 00:00:03, last_txn_id=0>, <Ticket(id=5464, rt_number=54757, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-05-07 18:10:59, last_txn_id=0>, <Ticket(id=5468, rt_number=54761, queue=Incidents, subject=[FIRING: 1 for tcl/avon] KubePodCrashLooping in tcl-monitoring, ticket_status=closed, client=Internal, priority=50, created=2025-05-08 08:48:28, last_txn_id=0>, <Ticket(id=5465, rt_number=54758, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-08 00:00:03, last_txn_id=0>, <Ticket(id=5476, rt_number=54769, queue=Incidents, subject=Backgrounder2 crash, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-05-08 13:08:20, last_txn_id=0>, <Ticket(id=5480, rt_number=54773, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-09 00:00:03, last_txn_id=0>, <Ticket(id=5473, rt_number=54766, queue=Incidents, subject=RADIUS, ticket_status=closed, client=Quickline, priority=71, created=2025-05-08 12:00:06, last_txn_id=0>, <Ticket(id=5486, rt_number=54779, queue=Incidents, subject=WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=40, created=2025-05-09 11:12:12, last_txn_id=0>, <Ticket(id=5482, rt_number=54775, queue=Incidents, subject=CRITICAL: Systemd State on sql13.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-05-09 08:33:50, last_txn_id=0>, <Ticket(id=5491, rt_number=54784, queue=Incidents, subject=CRITICAL: HTTP: Status HTTPS (main) on charlie.hosting.inovem.int, ticket_status=closed, client=Kahootz, priority=50, created=2025-05-11 14:05:38, last_txn_id=0>, <Ticket(id=5495, rt_number=54788, queue=Incidents, subject=[FIRING: 2 for tcl/avon] KubePodCrashLooping in grafana, ticket_status=closed, client=Internal, priority=50, created=2025-05-12 08:50:35, last_txn_id=0>, <Ticket(id=5493, rt_number=54786, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-05-12 00:00:05, last_txn_id=0>, <Ticket(id=5485, rt_number=54778, queue=Incidents, subject=Drive Filling - RADIUS, ticket_status=closed, client=Quickline, priority=61, created=2025-05-09 09:46:13, last_txn_id=0>, <Ticket(id=5500, rt_number=54793, queue=Incidents, subject=arcturus failed system updates, ticket_status=closed, client=Novadata, priority=41, created=2025-05-12 17:44:59, last_txn_id=0>, <Ticket(id=5501, rt_number=54794, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-13 00:00:03, last_txn_id=0>, <Ticket(id=5494, rt_number=54787, queue=Incidents, subject=edb-mull.askbio.com config/timeouts, ticket_status=closed, client=AskBio, priority=81, created=2025-05-12 08:05:06, last_txn_id=0>, <Ticket(id=5506, rt_number=54799, queue=Incidents, subject=.ogtip.com connectivity issue, ticket_status=closed, client=OGT, priority=80, created=2025-05-13 08:54:35, last_txn_id=0>, <Ticket(id=5510, rt_number=54835, queue=Incidents, subject=sql13.opencorporates.internal - ZFS Health sanoid_cacheupdate, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-05-13 12:56:05, last_txn_id=0>, <Ticket(id=5518, rt_number=54843, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-14 00:00:03, last_txn_id=0>, <Ticket(id=5483, rt_number=54776, queue=Incidents, subject=DaemonSet rollout stuck \| kube-system/csi-azuredisk-node , ticket_status=closed, client=Ingeus, priority=41, created=2025-05-09 09:06:13, last_txn_id=0>, <Ticket(id=5524, rt_number=54849, queue=Incidents, subject=CRITICAL: Backups: rsnapshot daily on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-05-14 11:58:07, last_txn_id=0>, <Ticket(id=5515, rt_number=54840, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-05-13 16:49:40, last_txn_id=0>, <Ticket(id=5530, rt_number=54855, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-15 00:00:03, last_txn_id=0>, <Ticket(id=5536, rt_number=54861, queue=Incidents, subject=RDrive mount, ticket_status=closed, client=AskBio, priority=71, created=2025-05-15 12:53:35, last_txn_id=0>, <Ticket(id=5552, rt_number=54877, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-05-19 00:00:05, last_txn_id=0>, <Ticket(id=5549, rt_number=54874, queue=Incidents, subject=DOWN: megastar03/04.sucden.co.uk, ticket_status=closed, client=Sucden, priority=70, created=2025-05-17 11:03:18, last_txn_id=0>, <Ticket(id=5554, rt_number=54879, queue=Incidents, subject=WARNING: Storage: Ceph Health on severn1-3.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2025-05-19 08:37:47, last_txn_id=0>, <Ticket(id=5520, rt_number=54845, queue=Incidents, subject=cfsj0*.cfs connection lost, ticket_status=closed, client=Cambridge Flow Solutions, priority=71, created=2025-05-14 09:47:37, last_txn_id=0>, <Ticket(id=5525, rt_number=54850, queue=Incidents, subject=etx/prod/tcl-monitoring/eventrouter image issue, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-05-14 12:03:27, last_txn_id=0>, <Ticket(id=5550, rt_number=54875, queue=Incidents, subject=DatasourceError Tiger Computing (Available RAM - Instance 3 (RDS)), ticket_status=closed, client=OpenCorporates, priority=0, created=2025-05-18 08:45:59, last_txn_id=0>, <Ticket(id=5559, rt_number=54884, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-20 00:00:03, last_txn_id=0>, <Ticket(id=5572, rt_number=54897, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-21 00:00:03, last_txn_id=0>, <Ticket(id=5570, rt_number=54895, queue=Incidents, subject=CRITICAL: HTTP: nigelbotterill.com HTTPS on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=71, created=2025-05-20 17:39:07, last_txn_id=0>, <Ticket(id=5569, rt_number=54894, queue=Incidents, subject=Zabbix Server Memory Utilization, ticket_status=closed, client=Quickline, priority=61, created=2025-05-20 16:00:11, last_txn_id=0>, <Ticket(id=5579, rt_number=54905, queue=Incidents, subject=pipenv, ticket_status=closed, client=AskBio, priority=80, created=2025-05-21 15:24:49, last_txn_id=0>, <Ticket(id=5581, rt_number=54907, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-22 00:00:03, last_txn_id=0>, <Ticket(id=5586, rt_number=54912, queue=Incidents, subject=Zabbix Reboot, ticket_status=closed, client=Quickline, priority=60, created=2025-05-22 09:25:25, last_txn_id=0>, <Ticket(id=5563, rt_number=54888, queue=Incidents, subject=Storage warning: /var/lib/docker on build2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-20 10:03:21, last_txn_id=0>, <Ticket(id=5600, rt_number=54927, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-23 00:00:03, last_txn_id=0>, <Ticket(id=5619, rt_number=54946, queue=Incidents, subject=CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=40, created=2025-05-27 09:53:45, last_txn_id=0>, <Ticket(id=5610, rt_number=54937, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-05-26 00:00:04, last_txn_id=0>, <Ticket(id=5620, rt_number=54947, queue=Incidents, subject=etx/prod/gitlab postgress data pvc usage, ticket_status=closed, client=eTherapeutics, priority=50, created=2025-05-27 10:52:49, last_txn_id=0>, <Ticket(id=5616, rt_number=54943, queue=Incidents, subject=woodlands.midnighthax.com borg backup issues, ticket_status=closed, client=Internal, priority=50, created=2025-05-27 08:06:35, last_txn_id=0>, <Ticket(id=5621, rt_number=54948, queue=Incidents, subject=Site down: DLS Peterborough, ticket_status=closed, client=DLS Plastics, priority=60, created=2025-05-27 13:13:30, last_txn_id=0>, <Ticket(id=5608, rt_number=54935, queue=Incidents, subject=Newport data centre unreachable, ticket_status=closed, client=OpenCorporates, priority=91, created=2025-05-25 11:52:22, last_txn_id=0>, <Ticket(id=5565, rt_number=54890, queue=Incidents, subject=403 HTTP Response Queries, ticket_status=closed, client=BD Group, priority=52, created=2025-05-20 11:00:15, last_txn_id=0>, <Ticket(id=5626, rt_number=54953, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-28 00:00:03, last_txn_id=0>, <Ticket(id=5623, rt_number=54950, queue=Incidents, subject=Monitoring Alert: CPU usage in RDS , ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-27 15:02:31, last_txn_id=0>, <Ticket(id=5615, rt_number=54942, queue=Incidents, subject=Brief VPN outage, ticket_status=closed, client=Sucden, priority=61, created=2025-05-27 02:46:34, last_txn_id=0>, <Ticket(id=5617, rt_number=54944, queue=Incidents, subject=rodney1.internal.ogtip.com reboot, ticket_status=closed, client=OGT, priority=61, created=2025-05-27 08:21:14, last_txn_id=0>, <Ticket(id=5631, rt_number=54958, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-29 00:00:03, last_txn_id=0>, <Ticket(id=5641, rt_number=54968, queue=Incidents, subject=TCL updates service failed on app.prod.bf1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=61, created=2025-05-29 17:29:50, last_txn_id=0>, <Ticket(id=5642, rt_number=54969, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-30 00:00:02, last_txn_id=0>, <Ticket(id=5660, rt_number=54988, queue=Incidents, subject=Site down, ticket_status=closed, client=Reigate College, priority=71, created=2025-06-02 08:09:22, last_txn_id=0>, <Ticket(id=5644, rt_number=54971, queue=Incidents, subject=edb-jura.askbio.com systemd state/oom, ticket_status=closed, client=AskBio, priority=81, created=2025-05-30 07:49:14, last_txn_id=0>, <Ticket(id=5656, rt_number=54984, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-02 00:00:06, last_txn_id=0>, <Ticket(id=5647, rt_number=54974, queue=Incidents, subject=CRITICAL: Networking: ping4 on lune.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-05-30 17:39:25, last_txn_id=0>, <Ticket(id=5659, rt_number=54987, queue=Incidents, subject=Websites are down , ticket_status=closed, client=Sysdoc, priority=71, created=2025-06-02 07:36:04, last_txn_id=0>, <Ticket(id=5671, rt_number=54999, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-03 00:00:02, last_txn_id=0>, <Ticket(id=5712, rt_number=55008, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-04 00:00:02, last_txn_id=0>, <Ticket(id=5669, rt_number=54997, queue=Incidents, subject=cfsj01 node is slower, ticket_status=closed, client=Cambridge Flow Solutions, priority=41, created=2025-06-02 15:50:26, last_txn_id=0>, <Ticket(id=5715, rt_number=55011, queue=Incidents, subject=time on skye is 1 hr out - causing rapidly expiring tokens, ticket_status=closed, client=AskBio, priority=81, created=2025-06-04 10:28:09, last_txn_id=0>, <Ticket(id=5718, rt_number=55014, queue=Incidents, subject=/tmp filled up on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=91, created=2025-06-04 16:56:53, last_txn_id=0>, <Ticket(id=5719, rt_number=55015, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-05 00:00:02, last_txn_id=0>, <Ticket(id=5713, rt_number=55009, queue=Incidents, subject=docker on skye not working, ticket_status=closed, client=AskBio, priority=61, created=2025-06-04 09:59:01, last_txn_id=2349349>, <Ticket(id=5720, rt_number=55016, queue=Incidents, subject=CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=51, created=2025-06-05 08:18:16, last_txn_id=0>, <Ticket(id=5725, rt_number=55021, queue=Incidents, subject=Screen issue, ticket_status=closed, client=OGT, priority=41, created=2025-06-05 11:38:00, last_txn_id=0>, <Ticket(id=5648, rt_number=54975, queue=Incidents, subject=CRITICAL: Systemd State on haproxy13.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=72, created=2025-05-30 19:40:09, last_txn_id=0>, <Ticket(id=5739, rt_number=55035, queue=Incidents, subject=Dashboard showing a ticket stuck in triage, ticket_status=closed, client=Internal, priority=51, created=2025-06-06 09:12:38, last_txn_id=0>, <Ticket(id=5732, rt_number=55028, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-06 00:00:02, last_txn_id=0>, <Ticket(id=5731, rt_number=55027, queue=Incidents, subject=knowledge.opencorporates.com, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-06-05 23:17:00, last_txn_id=0>, <Ticket(id=5741, rt_number=55036, queue=Incidents, subject=Puppet not checking-in, ticket_status=closed, client=Gravytrain, priority=51, created=2025-06-06 14:16:52, last_txn_id=0>]

Ticket resolution report for Incidents

05 May - 06 Jun

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