Ticket resolution report for Requests

26 May - 30 May

RT	Created	Closed	Resolution time	Client	Subject
54932	23 May, 12:23	27 May, 08:50	0.65d	Sucden	Weekend Work - Affecting STAR Servers
54940	26 May, 12:15	27 May, 09:19	0.13d	Internal	Mistake in RT (by ACL)
54873	17 May, 00:05	27 May, 11:46	5.38d	BD Group	Monitoring changes
54893	20 May, 15:49	27 May, 11:51	3.60d	OpenCorporates	Bot2 Cert
54919	22 May, 15:22	27 May, 14:21	1.90d	Gravytrain	Setup client services portal access for Andrew and Greg (GravyTrain)
54771	08 May, 16:47	27 May, 15:58	11.92d	Sucden	Star Hardware Decommission - Phase 2
54900	21 May, 07:43	28 May, 08:26	4.04d	JISC	OpenAthens patching for l01 and l02
54941	27 May, 00:00	28 May, 09:25	1.14d	Internal	Weekly checks
54667	30 Apr, 15:53	28 May, 09:53	17.40d	TCV	mis.tcv.org.uk
54952	27 May, 19:35	28 May, 11:42	0.37d	AskBio	CRITICAL: Networking: SSH on edb-coll.askbio.com
54904	21 May, 12:40	28 May, 11:46	3.91d	AskBio	Science Drive mounts
54670	01 May, 08:22	28 May, 12:15	17.39d	ERF Electrical	FTP Access - erfelectrical.co.uk / erfmakingme
54956	28 May, 13:04	28 May, 13:26	0.04d	Sucden	Current Open Tickets for Sucden
54961	29 May, 13:15	29 May, 14:46	0.15d	AskBio	Weka folder on Coll
54963	29 May, 15:32	29 May, 16:44	0.12d	Entrepreneurs Circle	Urgent Update Required: IP Address Change
54563	15 Apr, 11:10	30 May, 11:34	29.04d	Lantech	ipa-m3.private.ipa.ie distro upgrade
54967	29 May, 17:16	30 May, 14:49	0.76d	OGT	Question regarding max_user_watches in our servers

git hash: master (c8fe59db)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	9.715 msec
System CPU time	0.000 msec
Total CPU time	9.715 msec
Elapsed time	16.226 msec
Context switches	8 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-30&queue=Requests&start=2025-05-26
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-05-30'
'queue'	'Requests'
'start'	'2025-05-26'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 5, 26), 'end': datetime.date(2025, 5, 30)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-05-30&queue=Requests&start=2025-05-26' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=5605, rt_number=54932, queue=Requests, subject=Weekend Work - Affecting STAR Servers, ticket_status=closed, client=Sucden, priority=61, created=2025-05-23 12:23:23, last_txn_id=0>, <Ticket(id=5613, rt_number=54940, queue=Requests, subject=Mistake in RT (by ACL), ticket_status=closed, client=Internal, priority=41, created=2025-05-26 12:15:51, last_txn_id=0>, <Ticket(id=5548, rt_number=54873, queue=Requests, subject=Monitoring changes, ticket_status=closed, client=BD Group, priority=62, created=2025-05-17 00:05:22, last_txn_id=0>, <Ticket(id=5568, rt_number=54893, queue=Requests, subject=Bot2 Cert, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-20 15:49:35, last_txn_id=0>, <Ticket(id=5592, rt_number=54919, queue=Requests, subject=Setup client services portal access for Andrew and Greg (GravyTrain), ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-22 15:22:31, last_txn_id=0>, <Ticket(id=5478, rt_number=54771, queue=Requests, subject=Star Hardware Decommission - Phase 2, ticket_status=closed, client=Sucden, priority=43, created=2025-05-08 16:47:18, last_txn_id=0>, <Ticket(id=5574, rt_number=54900, queue=Requests, subject=OpenAthens patching for l01 and l02, ticket_status=closed, client=JISC, priority=62, created=2025-05-21 07:43:29, last_txn_id=0>, <Ticket(id=5614, rt_number=54941, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-05-27 00:00:04, last_txn_id=0>, <Ticket(id=5374, rt_number=54667, queue=Requests, subject=mis.tcv.org.uk, ticket_status=closed, client=TCV, priority=44, created=2025-04-30 15:53:23, last_txn_id=0>, <Ticket(id=5625, rt_number=54952, queue=Requests, subject=CRITICAL: Networking: SSH on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-05-27 19:35:11, last_txn_id=0>, <Ticket(id=5578, rt_number=54904, queue=Requests, subject=Science Drive mounts, ticket_status=closed, client=AskBio, priority=62, created=2025-05-21 12:40:28, last_txn_id=0>, <Ticket(id=5377, rt_number=54670, queue=Requests, subject=FTP Access - erfelectrical.co.uk / erfmakingme, ticket_status=closed, client=ERF Electrical, priority=44, created=2025-05-01 08:22:46, last_txn_id=0>, <Ticket(id=5629, rt_number=54956, queue=Requests, subject=Current Open Tickets for Sucden, ticket_status=closed, client=Sucden, priority=61, created=2025-05-28 13:04:11, last_txn_id=0>, <Ticket(id=5634, rt_number=54961, queue=Requests, subject=Weka folder on Coll, ticket_status=closed, client=AskBio, priority=61, created=2025-05-29 13:15:21, last_txn_id=0>, <Ticket(id=5636, rt_number=54963, queue=Requests, subject=Urgent Update Required: IP Address Change, ticket_status=closed, client=Entrepreneurs Circle, priority=41, created=2025-05-29 15:32:13, last_txn_id=0>, <Ticket(id=5266, rt_number=54563, queue=Requests, subject=ipa-m3.private.ipa.ie distro upgrade, ticket_status=closed, client=Lantech, priority=25, created=2025-04-15 11:10:53, last_txn_id=0>, <Ticket(id=5640, rt_number=54967, queue=Requests, subject=Question regarding max_user_watches in our servers, ticket_status=closed, client=OGT, priority=21, created=2025-05-29 17:16:45, last_txn_id=0>]

Ticket resolution report for Requests

26 May - 30 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions