Ticket resolution report for Problems

28 Apr - 30 May

RT	Created	Closed	Resolution time	Client	Subject
54633	25 Apr, 11:45	30 Apr, 10:39	2.89d	Internal	Security Notices and System Updates not working
54639	28 Apr, 08:39	30 Apr, 11:01	2.24d	eTherapeutics	dgx2.internal.etherapeutics.co.uk volume usage /
54581	16 Apr, 17:44	01 May, 16:13	8.85d	Internal	NetBox: images not backed up
54680	02 May, 08:59	02 May, 11:34	0.26d	Internal	CRITICAL: Puppet: Checking-in on woodlands.midnighthax.com
54674	01 May, 10:49	02 May, 11:36	1.08d	AskBio	WARNING: NRPE Disk: All Disks on edb-lab-skye.askbio.com
54118	12 Mar, 11:11	06 May, 16:11	36.50d	Sucden	legs.sucden.co.uk NTP issue
54669	01 May, 00:10	08 May, 10:01	4.20d	Quickline	aql-svr-zabbix-app: failed system updates
54671	01 May, 08:45	08 May, 11:20	4.26d	TCV	WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk
54760	08 May, 08:16	12 May, 09:51	2.16d	TCV	RT mail not working
54783	10 May, 10:14	12 May, 14:43	0.67d	Sucden	interstar01/3.sucden.co.uk Systemd State
54741	06 May, 14:32	12 May, 15:16	4.07d	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk
54738	06 May, 14:25	12 May, 15:16	4.09d	Gravytrain	app.prod.bf1.grvytrn.co.uk
54739	06 May, 14:26	12 May, 15:17	4.08d	Gravytrain	app.prod.qs1.grvytrn.co.uk
54740	06 May, 14:30	12 May, 15:17	4.08d	Gravytrain	prod.gt1.grvytrn.co.uk
53567	23 Jan, 11:23	13 May, 12:40	75.13d	OGT	Borgmatic issues at OGT
54844	14 May, 08:40	14 May, 13:09	0.45d	Kahootz	oscar.hosting.inovem.com disk volume usage /opt/inovemti/dataroot
54841	13 May, 16:52	15 May, 10:14	1.34d	Quickline	CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk
54789	12 May, 09:12	16 May, 09:05	3.99d	Tusk IC	mammoth.tusknet disk volume usage /srv/scratch
54865	16 May, 08:11	19 May, 13:42	1.55d	Internal	mersey.tiger-computing.co.uk systems backups failed
54644	28 Apr, 11:59	20 May, 09:40	14.77d	Sucden	SpanHost service failed
54643	28 Apr, 11:53	20 May, 10:17	14.84d	Sucden	DKMS in a failed state \| interstar01,2
54891	20 May, 11:57	20 May, 15:38	0.37d	TCV	CRITICAL: System Health: Systemd State on it.tcv.org.uk
54882	19 May, 14:05	21 May, 10:00	1.59d	OGT	rodney.internal.ogtip.com volume usage /srv/projects
54902	21 May, 08:54	21 May, 11:12	0.23d	Crystal Units	crylonlis001/2.crystal.local Pacemaker CRM event
54642	28 Apr, 11:50	23 May, 09:41	17.79d	Sucden	openibd in a failed state
54898	21 May, 06:07	28 May, 08:41	4.07d	Quickline	Zabbix application failure
54796	13 May, 08:29	28 May, 09:16	10.08d	Novadata	arcturus.novadata.internal disk volume usage /home
54682	02 May, 10:43	30 May, 11:31	18.08d	Internal	icinga hostgroup review/troubleshoot
54901	21 May, 08:33	30 May, 12:19	6.38d	Internal	Backup issues thames -> mersey

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	20.087 msec
System CPU time	0.000 msec
Total CPU time	20.087 msec
Elapsed time	26.559 msec
Context switches	20 voluntary, 26 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-30&queue=Problems&start=2025-04-28
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-05-30'
'queue'	'Problems'
'start'	'2025-04-28'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Problems', 'start': datetime.date(2025, 4, 28), 'end': datetime.date(2025, 5, 30)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-05-30&queue=Problems&start=2025-04-28' [GET]>
tickets	[<Ticket(id=5338, rt_number=54633, queue=Problems, subject=Security Notices and System Updates not working , ticket_status=closed, client=Internal, priority=41, created=2025-04-25 11:45:40, last_txn_id=0>, <Ticket(id=5344, rt_number=54639, queue=Problems, subject=dgx2.internal.etherapeutics.co.uk volume usage /, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-04-28 08:39:07, last_txn_id=0>, <Ticket(id=5286, rt_number=54581, queue=Problems, subject=NetBox: images not backed up, ticket_status=closed, client=Internal, priority=43, created=2025-04-16 17:44:22, last_txn_id=0>, <Ticket(id=5387, rt_number=54680, queue=Problems, subject=CRITICAL: Puppet: Checking-in on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=40, created=2025-05-02 08:59:40, last_txn_id=0>, <Ticket(id=5381, rt_number=54674, queue=Problems, subject=WARNING: NRPE Disk: All Disks on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-05-01 10:49:08, last_txn_id=0>, <Ticket(id=4848, rt_number=54118, queue=Problems, subject=legs.sucden.co.uk NTP issue, ticket_status=closed, client=Sucden, priority=65, created=2025-03-12 11:11:38, last_txn_id=2301599>, <Ticket(id=5376, rt_number=54669, queue=Problems, subject=aql-svr-zabbix-app: failed system updates, ticket_status=closed, client=Quickline, priority=62, created=2025-05-01 00:10:05, last_txn_id=0>, <Ticket(id=5378, rt_number=54671, queue=Problems, subject=WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk, ticket_status=closed, client=TCV, priority=42, created=2025-05-01 08:45:54, last_txn_id=0>, <Ticket(id=5467, rt_number=54760, queue=Problems, subject=RT mail not working , ticket_status=closed, client=TCV, priority=41, created=2025-05-08 08:16:13, last_txn_id=2333870>, <Ticket(id=5490, rt_number=54783, queue=Problems, subject=interstar01/3.sucden.co.uk Systemd State, ticket_status=closed, client=Sucden, priority=60, created=2025-05-10 10:14:28, last_txn_id=0>, <Ticket(id=5448, rt_number=54741, queue=Problems, subject=web.prod.bf2.bedfordinsurance.co.uk , ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-06 14:32:42, last_txn_id=0>, <Ticket(id=5445, rt_number=54738, queue=Problems, subject=app.prod.bf1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-06 14:25:23, last_txn_id=0>, <Ticket(id=5446, rt_number=54739, queue=Problems, subject=app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-06 14:26:51, last_txn_id=0>, <Ticket(id=5447, rt_number=54740, queue=Problems, subject=prod.gt1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-06 14:30:05, last_txn_id=0>, <Ticket(id=4337, rt_number=53567, queue=Problems, subject=Borgmatic issues at OGT, ticket_status=closed, client=OGT, priority=48, created=2025-01-23 11:23:58, last_txn_id=2295681>, <Ticket(id=5519, rt_number=54844, queue=Problems, subject=oscar.hosting.inovem.com disk volume usage /opt/inovemti/dataroot , ticket_status=closed, client=Kahootz, priority=60, created=2025-05-14 08:40:24, last_txn_id=0>, <Ticket(id=5516, rt_number=54841, queue=Problems, subject=CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=61, created=2025-05-13 16:52:38, last_txn_id=0>, <Ticket(id=5496, rt_number=54789, queue=Problems, subject=mammoth.tusknet disk volume usage /srv/scratch, ticket_status=closed, client=Tusk IC, priority=42, created=2025-05-12 09:12:36, last_txn_id=0>, <Ticket(id=5540, rt_number=54865, queue=Problems, subject=mersey.tiger-computing.co.uk systems backups failed, ticket_status=closed, client=Internal, priority=41, created=2025-05-16 08:11:07, last_txn_id=0>, <Ticket(id=5349, rt_number=54644, queue=Problems, subject=SpanHost service failed, ticket_status=closed, client=Sucden, priority=43, created=2025-04-28 11:59:31, last_txn_id=0>, <Ticket(id=5348, rt_number=54643, queue=Problems, subject=DKMS in a failed state \| interstar01,2, ticket_status=closed, client=Sucden, priority=43, created=2025-04-28 11:53:03, last_txn_id=0>, <Ticket(id=5566, rt_number=54891, queue=Problems, subject=CRITICAL: System Health: Systemd State on it.tcv.org.uk, ticket_status=closed, client=TCV, priority=40, created=2025-05-20 11:57:49, last_txn_id=0>, <Ticket(id=5557, rt_number=54882, queue=Problems, subject=rodney.internal.ogtip.com volume usage /srv/projects, ticket_status=closed, client=OGT, priority=41, created=2025-05-19 14:05:58, last_txn_id=0>, <Ticket(id=5576, rt_number=54902, queue=Problems, subject=crylonlis001/2.crystal.local Pacemaker CRM event, ticket_status=closed, client=Crystal Units, priority=60, created=2025-05-21 08:54:06, last_txn_id=0>, <Ticket(id=5347, rt_number=54642, queue=Problems, subject=openibd in a failed state, ticket_status=closed, client=Sucden, priority=43, created=2025-04-28 11:50:36, last_txn_id=0>, <Ticket(id=5573, rt_number=54898, queue=Problems, subject=Zabbix application failure, ticket_status=closed, client=Quickline, priority=62, created=2025-05-21 06:07:39, last_txn_id=2341602>, <Ticket(id=5503, rt_number=54796, queue=Problems, subject=arcturus.novadata.internal disk volume usage /home, ticket_status=closed, client=Novadata, priority=43, created=2025-05-13 08:29:32, last_txn_id=2342858>, <Ticket(id=5389, rt_number=54682, queue=Problems, subject=icinga hostgroup review/troubleshoot, ticket_status=closed, client=Internal, priority=44, created=2025-05-02 10:43:30, last_txn_id=0>, <Ticket(id=5575, rt_number=54901, queue=Problems, subject=Backup issues thames -> mersey, ticket_status=closed, client=Internal, priority=42, created=2025-05-21 08:33:04, last_txn_id=0>]

Ticket resolution report for Problems

28 Apr - 30 May

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resolutions_report_drilldown.html

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