Ticket resolution report for Requests

19 May - 23 May

RT	Created	Closed	Resolution time	Client	Subject
54837	13 May, 14:27	19 May, 10:12	3.57d	AskBio	Root Passwords for Darkmatter, MacLoud, Talisker, Skye
54880	19 May, 10:16	19 May, 10:33	0.03d	Internal	Add Debian 12.11 to monitoring
54872	16 May, 14:39	19 May, 13:06	0.85d	AskBio	time on EDB-LAB-Skye
54851	14 May, 14:50	19 May, 14:51	3.00d	Kahootz	Replacement fileServer Quotes
54852	14 May, 14:54	19 May, 15:25	3.05d	eTherapeutics	Gitlab issues
54380	08 Apr, 08:14	19 May, 15:29	26.72d	OGT	manuel.internal.ogtip.com predictive disk failure
54881	19 May, 13:06	20 May, 08:02	0.49d	OpenCorporates	Please remove from any systems
54790	12 May, 13:11	20 May, 09:31	5.63d	eTherapeutics	DGX SSH keys
54678	02 May, 07:33	20 May, 10:25	11.24d	Cambridge Flow Solutions	Ansys issue and move SLURM master
54887	20 May, 09:48	20 May, 10:32	0.07d	Kahootz	openjdk-11/17 patching
54885	20 May, 00:00	20 May, 12:11	0.42d	Internal	Weekly checks
54346	03 Apr, 19:01	20 May, 12:34	29.46d	AskBio	Datavita server migration
54869	16 May, 11:53	20 May, 12:37	2.07d	AskBio	cc'd tickets
54791	12 May, 13:53	21 May, 15:04	7.12d	TCV	Mail forwarding for 2 new queues
54854	14 May, 15:12	22 May, 09:51	5.46d	AskBio	Connection issues to servers after IP reassignment
53354	23 Oct, 11:24	22 May, 09:57	144.85d	OGT	Configure UPSes
54908	22 May, 08:38	22 May, 10:02	0.14d	Internal	Gitlab upgrade (18.0.1)
54909	22 May, 08:46	22 May, 11:47	0.30d	Geograph	Geograph Gitlab upgrade (18.0.1)
54770	08 May, 15:50	22 May, 15:50	10.00d	Econic Bio	Configure Microsoft 365 Identity Provider
54910	22 May, 08:50	23 May, 08:28	0.96d	OpenCorporates	OpenCorporates Gitlab upgrade 18.0.1
54911	22 May, 08:53	23 May, 09:25	1.05d	eTherapeutics	ETX Gitlab upgrade (18.0.1)
54792	12 May, 16:10	23 May, 10:19	8.42d	Gravytrain	Gravytrain indie check
54756	07 May, 16:35	23 May, 10:40	11.41d	AskBio	Gitlab group access token as ENV variable?
54782	09 May, 21:34	23 May, 13:51	9.59d	BD Group	ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54886	20 May, 08:09	23 May, 14:52	3.67d	Gravytrain	Systemd State on web.prod.qs1.grvytrn.co.uk
54862	15 May, 15:30	23 May, 16:07	6.06d	Internal	fix security mailbox
54933	23 May, 16:02	23 May, 16:53	0.08d	AskBio	Alex

git hash: master (7b546e95)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	28.096 msec
System CPU time	0.000 msec
Total CPU time	28.096 msec
Elapsed time	35.221 msec
Context switches	31 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-23&queue=Requests&start=2025-05-19
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-05-23'
'queue'	'Requests'
'start'	'2025-05-19'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 5, 19), 'end': datetime.date(2025, 5, 23)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-05-23&queue=Requests&start=2025-05-19' [GET]>
tickets	[<Ticket(id=5512, rt_number=54837, queue=Requests, subject=Root Passwords for Darkmatter, MacLoud, Talisker, Skye, ticket_status=closed, client=AskBio, priority=61, created=2025-05-13 14:27:37, last_txn_id=0>, <Ticket(id=5555, rt_number=54880, queue=Requests, subject=Add Debian 12.11 to monitoring, ticket_status=closed, client=Internal, priority=0, created=2025-05-19 10:16:27, last_txn_id=0>, <Ticket(id=5547, rt_number=54872, queue=Requests, subject=time on EDB-LAB-Skye, ticket_status=closed, client=AskBio, priority=61, created=2025-05-16 14:39:06, last_txn_id=0>, <Ticket(id=5526, rt_number=54851, queue=Requests, subject=Replacement fileServer Quotes, ticket_status=closed, client=Kahootz, priority=61, created=2025-05-14 14:50:13, last_txn_id=0>, <Ticket(id=5527, rt_number=54852, queue=Requests, subject=Gitlab issues, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-05-14 14:54:27, last_txn_id=0>, <Ticket(id=5113, rt_number=54380, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=44, created=2025-04-08 08:14:32, last_txn_id=0>, <Ticket(id=5556, rt_number=54881, queue=Requests, subject=Please remove from any systems, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-19 13:06:39, last_txn_id=0>, <Ticket(id=5497, rt_number=54790, queue=Requests, subject=DGX SSH keys, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-05-12 13:11:43, last_txn_id=0>, <Ticket(id=5385, rt_number=54678, queue=Requests, subject=Ansys issue and move SLURM master, ticket_status=closed, client=Cambridge Flow Solutions, priority=43, created=2025-05-02 07:33:47, last_txn_id=2330563>, <Ticket(id=5562, rt_number=54887, queue=Requests, subject=openjdk-11/17 patching, ticket_status=closed, client=Kahootz, priority=60, created=2025-05-20 09:48:03, last_txn_id=0>, <Ticket(id=5560, rt_number=54885, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-05-20 00:00:04, last_txn_id=0>, <Ticket(id=5077, rt_number=54346, queue=Requests, subject=Datavita server migration, ticket_status=closed, client=AskBio, priority=65, created=2025-04-03 19:01:51, last_txn_id=0>, <Ticket(id=5544, rt_number=54869, queue=Requests, subject=cc'd tickets, ticket_status=closed, client=AskBio, priority=41, created=2025-05-16 11:53:48, last_txn_id=0>, <Ticket(id=5498, rt_number=54791, queue=Requests, subject=Mail forwarding for 2 new queues, ticket_status=closed, client=TCV, priority=42, created=2025-05-12 13:53:57, last_txn_id=0>, <Ticket(id=5529, rt_number=54854, queue=Requests, subject=Connection issues to servers after IP reassignment, ticket_status=closed, client=AskBio, priority=62, created=2025-05-14 15:12:44, last_txn_id=0>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=5582, rt_number=54908, queue=Requests, subject=Gitlab upgrade (18.0.1), ticket_status=closed, client=Internal, priority=40, created=2025-05-22 08:38:03, last_txn_id=0>, <Ticket(id=5583, rt_number=54909, queue=Requests, subject=Geograph Gitlab upgrade (18.0.1), ticket_status=closed, client=Geograph, priority=40, created=2025-05-22 08:46:05, last_txn_id=0>, <Ticket(id=5477, rt_number=54770, queue=Requests, subject=Configure Microsoft 365 Identity Provider, ticket_status=closed, client=Econic Bio, priority=2, created=2025-05-08 15:50:21, last_txn_id=0>, <Ticket(id=5584, rt_number=54910, queue=Requests, subject=OpenCorporates Gitlab upgrade 18.0.1, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-05-22 08:50:06, last_txn_id=0>, <Ticket(id=5585, rt_number=54911, queue=Requests, subject=ETX Gitlab upgrade (18.0.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-05-22 08:53:11, last_txn_id=0>, <Ticket(id=5499, rt_number=54792, queue=Requests, subject=Gravytrain indie check, ticket_status=closed, client=Gravytrain, priority=42, created=2025-05-12 16:10:09, last_txn_id=0>, <Ticket(id=5463, rt_number=54756, queue=Requests, subject=Gitlab group access token as ENV variable? , ticket_status=closed, client=AskBio, priority=43, created=2025-05-07 16:35:46, last_txn_id=2341789>, <Ticket(id=5489, rt_number=54782, queue=Requests, subject=ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts, ticket_status=closed, client=BD Group, priority=63, created=2025-05-09 21:34:15, last_txn_id=0>, <Ticket(id=5561, rt_number=54886, queue=Requests, subject=Systemd State on web.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-20 08:09:03, last_txn_id=0>, <Ticket(id=5537, rt_number=54862, queue=Requests, subject=fix security mailbox, ticket_status=closed, client=Internal, priority=42, created=2025-05-15 15:30:01, last_txn_id=0>, <Ticket(id=5606, rt_number=54933, queue=Requests, subject=Alex, ticket_status=closed, client=AskBio, priority=60, created=2025-05-23 16:02:37, last_txn_id=0>]

Ticket resolution report for Requests

19 May - 23 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions