Ticket resolution report for Requests

21 Apr - 23 May

RT	Created	Closed	Resolution time	Client	Subject
54597	22 Apr, 00:00	22 Apr, 12:10	0.42d	Internal	Weekly checks
54600	22 Apr, 11:45	22 Apr, 14:15	0.25d	Entrepreneurs Circle	Urgent Update Required: IP Address Change for New HQ
54077	06 Mar, 12:27	23 Apr, 09:09	31.67d	Sucden	Support for svaolmgs201
54382	08 Apr, 10:02	23 Apr, 09:27	8.94d	JISC	Google Cloud Armor WAF Implementation Testing
53873	13 Feb, 17:21	23 Apr, 10:13	46.29d	Entrepreneurs Circle	Introducing Usama and OpenVPN Setup Assistance
53891	17 Feb, 11:03	23 Apr, 11:08	45.01d	DLS Plastics	Email issue (not normal support question)
54608	23 Apr, 10:04	23 Apr, 16:21	0.63d	Sucden	Service Removals
54372	07 Apr, 09:10	23 Apr, 17:04	10.79d	OpenCorporates	Improve OC mysql cluster monitoring
54606	23 Apr, 08:36	24 Apr, 08:25	0.98d	JISC	OpenAthens patching
54613	24 Apr, 08:13	24 Apr, 10:08	0.19d	Internal	Gitlab upgrade (17.11.1)
54601	22 Apr, 12:29	24 Apr, 10:46	1.83d	OpenCorporates	Frontend Redis Dump
54598	22 Apr, 09:45	24 Apr, 11:00	2.13d	Gravytrain	prod.gt1.grvytrn.co.uk disk full
54617	24 Apr, 09:05	24 Apr, 12:35	0.35d	Geograph	Geograph Gitlab upgrade (17.11.1)
54615	24 Apr, 08:34	24 Apr, 13:42	0.51d	Kahootz	Daily dashboard (RT-34259) empty again
54614	24 Apr, 08:14	24 Apr, 14:41	0.64d	OpenCorporates	OpenCorporates Gitlab upgrade 17.11.1
54616	24 Apr, 08:59	25 Apr, 08:55	0.99d	eTherapeutics	ETX Gitlab upgrade (17.11.1)
54622	24 Apr, 15:17	25 Apr, 11:03	0.58d	BD Group	IP Whitelisting
54277	27 Mar, 16:03	25 Apr, 16:14	19.02d	Gravytrain	PCCs for Gravytrain
54574	16 Apr, 08:32	25 Apr, 16:47	5.82d	OpenCorporates	Better uptime
54607	23 Apr, 09:33	28 Apr, 08:52	2.93d	Tusk IC	'arpanpal' gid
54634	25 Apr, 12:15	28 Apr, 11:51	0.96d	Kahootz	Puppet config
54164	18 Mar, 08:31	28 Apr, 12:17	27.38d	Sucden	Sucden systems monitoring cleanup
54397	09 Apr, 15:52	28 Apr, 16:21	11.05d	Ingeus	Fwd: PIM: Tiger Admin 365's Owner role expires in 14 day(s)
54202	21 Mar, 15:38	28 Apr, 16:24	24.08d	OpenCorporates	RDS monitoring
54198	21 Mar, 11:20	28 Apr, 16:26	24.51d	OpenCorporates	Support for OC web and api
54657	29 Apr, 00:00	29 Apr, 10:05	0.21d	Internal	Weekly checks
54658	29 Apr, 08:59	29 Apr, 10:43	0.17d	Sysdoc	Fw: Microsoft Defender for Cloud has detected suspicious activity in your environment
54654	28 Apr, 17:24	29 Apr, 11:43	0.43d	Cambridge Flow Solutions	cfsj01 node reboot
54270	24 Mar, 14:44	29 Apr, 11:50	23.71d	OpenCorporates	Server support removals
54659	29 Apr, 11:51	29 Apr, 12:42	0.08d	OpenCorporates	OC system removals
54240	25 Mar, 12:26	29 Apr, 17:55	23.55d	Sucden	OLM / Patching
54665	30 Apr, 11:58	30 Apr, 14:41	0.27d	Kahootz	EC private key for a client TLS certificate
54666	30 Apr, 13:37	30 Apr, 16:37	0.30d	Sucden	*.sucden.co.uk unmerged configuration files
54344	03 Apr, 14:54	01 May, 09:38	17.47d	Internal	Edit organisational chart
54593	17 Apr, 16:27	01 May, 14:57	7.85d	Internal	Switch from Puppet Agent to OpenVox Agent
54393	09 Apr, 14:17	01 May, 16:01	14.17d	TCV	Test domain?
54663	30 Apr, 09:59	02 May, 11:40	2.17d	AskBio	group change for Andrew Kirkwood
54672	01 May, 09:15	02 May, 17:03	1.78d	Kahootz	Add pmohq.shepherdsafetyservices.com to named.conf.local on oscar.
54648	28 Apr, 13:38	06 May, 10:14	4.66d	Tusk IC	TUSK IC: Linux password reset
54693	05 May, 00:00	06 May, 10:50	0.28d	Ingeus	Ingeus: login to Azure
54631	25 Apr, 10:50	06 May, 11:38	6.08d	Internal	Technical leaving actions for Daniel Outten
54695	06 May, 00:00	06 May, 12:21	0.44d	Internal	Purge old client password records
54688	05 May, 00:00	06 May, 12:36	0.46d	Internal	Monthly certificate expiry check
54662	30 Apr, 07:33	06 May, 13:43	3.57d	TCV	TCV-Web4 PHP
54694	06 May, 00:00	06 May, 14:36	0.66d	Internal	Weekly checks
54389	08 Apr, 17:41	06 May, 15:07	16.74d	OpenCorporates	Fix up HAProxy config
54673	01 May, 09:44	06 May, 16:07	2.64d	Internal	WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk
54675	01 May, 11:56	06 May, 17:40	2.57d	Internal	tcl/avon/windmill affinity issue
54751	07 May, 09:15	07 May, 10:11	0.09d	Cirencester College	Remove from support: ccweb02,ccweb03,ccsitert
54258	04 Nov, 08:31	07 May, 14:43	126.62d	eTherapeutics	dgx2.internal.etherapeutics.co.uk excessive IPMI entries
54681	02 May, 09:52	07 May, 16:15	2.64d	AskBio	Http to https
54562	15 Apr, 11:07	08 May, 09:55	13.88d	Quickline	aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade
54621	24 Apr, 14:18	08 May, 09:56	8.56d	OpenCorporates	Frontend Sentinels
54618	24 Apr, 12:01	08 May, 10:03	8.80d	OpenCorporates	web / api / frontend redis
54755	07 May, 15:05	08 May, 10:07	0.50d	AskBio	prompt-softdev.askbio.com and capsiddb-softdev.askbio.com
54660	29 Apr, 13:42	08 May, 11:35	5.79d	AskBio	docker version on iona/mull/coll/jura
54762	08 May, 09:43	08 May, 11:47	0.21d	Internal	Upgrade GitLab to 17.11.2
54749	07 May, 08:10	08 May, 12:34	1.44d	JISC	Re: Google Cloud Armor WAF Implementation Testing
53754	03 Feb, 08:27	08 May, 14:03	65.56d	Internal	Uploading images to wiki
54763	08 May, 09:43	09 May, 08:30	0.88d	eTherapeutics	Upgrade GitLab to 17.11.2
54764	08 May, 09:44	09 May, 09:50	1.01d	OpenCorporates	Upgrade GitLab to 17.11.2
54765	08 May, 09:46	09 May, 09:52	1.01d	Geograph	Upgrade GitLab to 17.11.2
54752	07 May, 10:12	09 May, 11:37	2.14d	Lantech	Liaising in relation to IPA moodle.ipa.ie
54651	28 Apr, 14:58	12 May, 16:01	9.11d	Tusk IC	change user passwords
54405	10 Apr, 09:40	12 May, 17:13	19.75d	Internal	Severn memory upgrades
54649	28 Apr, 14:09	12 May, 17:20	9.32d	AskBio	Gitlab runners
54798	13 May, 08:39	13 May, 09:59	0.13d	Gravytrain	app.prod.qs1.grvytrn.co.uk unmerged config
54402	10 Apr, 08:07	13 May, 10:18	20.22d	OGT	rodney1/2.internal.ogtip.com cluster issue
54800	13 May, 09:13	13 May, 10:29	0.13d	NFW	nfw access issue
54801	13 May, 10:18	13 May, 10:32	0.02d	AskBio	prompt docker container / service problem
54836	13 May, 13:09	13 May, 14:31	0.14d	Internal	Problem uploading document to wiki
54479	11 Apr, 00:09	13 May, 14:44	19.67d	OpenCorporates	Improve OC ES monitoring
54795	13 May, 00:00	13 May, 16:56	0.89d	Internal	Weekly checks
54748	07 May, 08:04	14 May, 08:30	5.04d	Tusk IC	new sudo user
54846	14 May, 10:46	14 May, 12:27	0.17d	OGT	*.ogtip.com connectivity issue
54848	14 May, 11:42	14 May, 13:14	0.15d	OpenCorporates	WARNING: Puppet certificate expiry on compute11.opencorporates.internal
54146	14 Mar, 14:42	14 May, 13:37	39.89d	Top To Toe	RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54842	13 May, 20:08	15 May, 10:29	1.25d	AskBio	New Server and BMC IPs
54736	06 May, 12:41	15 May, 10:34	6.79d	ITC Compliance	DR Testing
54864	15 May, 16:37	16 May, 08:08	0.15d	Internal	Message - Ross Fraser \| Askbio \| 01600 483484
54866	16 May, 08:42	16 May, 08:58	0.03d	Internal	os version/codename hostgroup problem
54867	16 May, 09:51	16 May, 12:16	0.24d	AskBio	Login Failure
54797	13 May, 08:38	16 May, 12:24	3.38d	Lantech	IPA-M3 Database backup schedule
54859	15 May, 10:21	16 May, 16:42	1.63d	Internal	review tiger finder
54837	13 May, 14:27	19 May, 10:12	3.57d	AskBio	Root Passwords for Darkmatter, MacLoud, Talisker, Skye
54880	19 May, 10:16	19 May, 10:33	0.03d	Internal	Add Debian 12.11 to monitoring
54872	16 May, 14:39	19 May, 13:06	0.85d	AskBio	time on EDB-LAB-Skye
54851	14 May, 14:50	19 May, 14:51	3.00d	Kahootz	Replacement fileServer Quotes
54852	14 May, 14:54	19 May, 15:25	3.05d	eTherapeutics	Gitlab issues
54380	08 Apr, 08:14	19 May, 15:29	26.72d	OGT	manuel.internal.ogtip.com predictive disk failure
54881	19 May, 13:06	20 May, 08:02	0.49d	OpenCorporates	Please remove from any systems
54790	12 May, 13:11	20 May, 09:31	5.63d	eTherapeutics	DGX SSH keys
54678	02 May, 07:33	20 May, 10:25	11.24d	Cambridge Flow Solutions	Ansys issue and move SLURM master
54887	20 May, 09:48	20 May, 10:32	0.07d	Kahootz	openjdk-11/17 patching
54885	20 May, 00:00	20 May, 12:11	0.42d	Internal	Weekly checks
54346	03 Apr, 19:01	20 May, 12:34	29.46d	AskBio	Datavita server migration
54869	16 May, 11:53	20 May, 12:37	2.07d	AskBio	cc'd tickets
54791	12 May, 13:53	21 May, 15:04	7.12d	TCV	Mail forwarding for 2 new queues
54854	14 May, 15:12	22 May, 09:51	5.46d	AskBio	Connection issues to servers after IP reassignment
53354	23 Oct, 11:24	22 May, 09:57	144.85d	OGT	Configure UPSes
54908	22 May, 08:38	22 May, 10:02	0.14d	Internal	Gitlab upgrade (18.0.1)
54909	22 May, 08:46	22 May, 11:47	0.30d	Geograph	Geograph Gitlab upgrade (18.0.1)
54770	08 May, 15:50	22 May, 15:50	10.00d	Econic Bio	Configure Microsoft 365 Identity Provider
54910	22 May, 08:50	23 May, 08:28	0.96d	OpenCorporates	OpenCorporates Gitlab upgrade 18.0.1
54911	22 May, 08:53	23 May, 09:25	1.05d	eTherapeutics	ETX Gitlab upgrade (18.0.1)
54792	12 May, 16:10	23 May, 10:19	8.42d	Gravytrain	Gravytrain indie check
54756	07 May, 16:35	23 May, 10:40	11.41d	AskBio	Gitlab group access token as ENV variable?
54782	09 May, 21:34	23 May, 13:51	9.59d	BD Group	ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54886	20 May, 08:09	23 May, 14:52	3.67d	Gravytrain	Systemd State on web.prod.qs1.grvytrn.co.uk
54862	15 May, 15:30	23 May, 16:07	6.06d	Internal	fix security mailbox
54933	23 May, 16:02	23 May, 16:53	0.08d	AskBio	Alex

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	173.596 msec
System CPU time	11.323 msec
Total CPU time	184.919 msec
Elapsed time	199.779 msec
Context switches	109 voluntary, 11 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-23&queue=Requests&start=2025-04-21
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-05-23'
'queue'	'Requests'
'start'	'2025-04-21'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 4, 21), 'end': datetime.date(2025, 5, 23)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-05-23&queue=Requests&start=2025-04-21' [GET]>
tickets	[<Ticket(id=5302, rt_number=54597, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-04-22 00:00:04, last_txn_id=0>, <Ticket(id=5305, rt_number=54600, queue=Requests, subject=Urgent Update Required: IP Address Change for New HQ, ticket_status=closed, client=Entrepreneurs Circle, priority=60, created=2025-04-22 11:45:54, last_txn_id=0>, <Ticket(id=4807, rt_number=54077, queue=Requests, subject=Support for svaolmgs201, ticket_status=closed, client=Sucden, priority=5, created=2025-03-06 12:27:27, last_txn_id=2313162>, <Ticket(id=5115, rt_number=54382, queue=Requests, subject=Google Cloud Armor WAF Implementation Testing, ticket_status=closed, client=JISC, priority=63, created=2025-04-08 10:02:15, last_txn_id=0>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=5313, rt_number=54608, queue=Requests, subject=Service Removals, ticket_status=closed, client=Sucden, priority=0, created=2025-04-23 10:04:28, last_txn_id=0>, <Ticket(id=5105, rt_number=54372, queue=Requests, subject=Improve OC mysql cluster monitoring, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-04-07 09:10:45, last_txn_id=0>, <Ticket(id=5311, rt_number=54606, queue=Requests, subject=OpenAthens patching, ticket_status=closed, client=JISC, priority=1, created=2025-04-23 08:36:10, last_txn_id=0>, <Ticket(id=5318, rt_number=54613, queue=Requests, subject=Gitlab upgrade (17.11.1), ticket_status=closed, client=Internal, priority=40, created=2025-04-24 08:13:04, last_txn_id=0>, <Ticket(id=5306, rt_number=54601, queue=Requests, subject=Frontend Redis Dump, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-04-22 12:29:50, last_txn_id=0>, <Ticket(id=5303, rt_number=54598, queue=Requests, subject=prod.gt1.grvytrn.co.uk disk full, ticket_status=closed, client=Gravytrain, priority=41, created=2025-04-22 09:45:21, last_txn_id=0>, <Ticket(id=5322, rt_number=54617, queue=Requests, subject=Geograph Gitlab upgrade (17.11.1), ticket_status=closed, client=Geograph, priority=40, created=2025-04-24 09:05:53, last_txn_id=0>, <Ticket(id=5320, rt_number=54615, queue=Requests, subject=Daily dashboard (RT-34259) empty again, ticket_status=closed, client=Kahootz, priority=60, created=2025-04-24 08:34:28, last_txn_id=0>, <Ticket(id=5319, rt_number=54614, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.11.1, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-04-24 08:14:40, last_txn_id=0>, <Ticket(id=5321, rt_number=54616, queue=Requests, subject= ETX Gitlab upgrade (17.11.1), ticket_status=closed, 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queue=Requests, subject=Alex, ticket_status=closed, client=AskBio, priority=60, created=2025-05-23 16:02:37, last_txn_id=0>]

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21 Apr - 23 May

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