Ticket resolution report for Incidents

21 Apr - 23 May

RT	Created	Closed	Resolution time	Client	Subject
54595	18 Apr, 02:14	22 Apr, 10:30	0.25d	OpenCorporates	frontend-sentinel12.opencorporates.internal
54588	17 Apr, 09:55	22 Apr, 11:25	1.15d	Reigate College	Backups cannot reach rc-mss.reigate.ac.uk
54594	18 Apr, 00:00	22 Apr, 11:26	0.34d	Internal	Check for Security Notices and System Updates
54376	07 Apr, 18:59	22 Apr, 16:28	8.85d	AskBio	CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com
54605	23 Apr, 00:00	23 Apr, 08:29	0.05d	Internal	Check for Security Notices and System Updates
54511	14 Apr, 09:37	23 Apr, 08:46	4.92d	OpenCorporates	sec1 backup failure
54604	22 Apr, 20:22	23 Apr, 08:49	0.08d	OpenCorporates	frontend-sentinel12 connection fail
54585	17 Apr, 09:42	23 Apr, 09:01	1.93d	ERF Electrical	WARNING: Security: WordPress Versions on weblive.erfelectrical.co.uk
54582	16 Apr, 17:55	23 Apr, 12:43	2.48d	Quickline	DNS issues on aql-svr-zabbix-app.quickline.co.uk
54612	24 Apr, 00:00	24 Apr, 08:56	0.09d	Internal	Check for Security Notices and System Updates
54619	24 Apr, 12:07	24 Apr, 12:33	0.04d	Global Brands	CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal
54626	25 Apr, 00:00	25 Apr, 11:43	0.37d	Internal	Check for Security Notices and System Updates
54591	17 Apr, 15:32	25 Apr, 15:41	4.02d	Novadata	X2go connection failure
54635	25 Apr, 17:05	25 Apr, 17:10	0.01d	Kahootz	CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com
54638	28 Apr, 02:16	28 Apr, 09:02	0.10d	BD Group	ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54623	24 Apr, 13:33	28 Apr, 12:33	1.90d	OGT	blaney.internal.ogtip.com disk volume usage /srv
54624	24 Apr, 21:58	28 Apr, 14:50	1.68d	OpenCorporates	[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope
54650	28 Apr, 14:14	28 Apr, 15:21	0.11d	Geograph	Persistent Volume filling up
54652	28 Apr, 15:58	28 Apr, 16:59	0.10d	Tusk IC	DOWN: *.tusknet
54646	28 Apr, 12:55	29 Apr, 10:29	0.76d	BD Group	CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54637	28 Apr, 00:00	29 Apr, 14:07	1.61d	Internal	Check for Security Notices and System Updates
54661	30 Apr, 00:00	30 Apr, 10:39	0.27d	Internal	Check for Security Notices and System Updates
54668	01 May, 00:00	01 May, 09:31	0.15d	Internal	Check for Security Notices and System Updates
54656	28 Apr, 21:47	01 May, 14:54	2.69d	OpenCorporates	CRITICAL: Check Ceph Health on san1.opencorporates.internal
54502	12 Apr, 04:35	01 May, 14:54	11.69d	OpenCorporates	san1 drive failure
54645	28 Apr, 12:02	02 May, 10:19	3.83d	Sucden	Mail Queue Check not working \| declan
54677	02 May, 00:00	02 May, 11:04	0.31d	Internal	Check for Security Notices and System Updates
54683	02 May, 11:26	02 May, 11:32	0.01d	OpenCorporates	backgrounder2 stalled
54684	02 May, 13:35	02 May, 15:19	0.17d	AskBio	edb-lab-skye.askbio.com storage volume usage /
54691	05 May, 00:00	06 May, 09:47	0.18d	Internal	Check for Security Notices and System Updates
54685	02 May, 17:47	06 May, 09:53	0.21d	Edinburgh University	mathsgpu2/3 offline
54676	01 May, 14:08	06 May, 09:55	1.58d	Internal	Puppet checking-in on woodlands.midnighthax.com
54696	06 May, 09:10	06 May, 10:08	0.10d	Sucden	Unmerged config files on interstar03,04,05
54733	06 May, 11:22	06 May, 11:59	0.06d	Internal	Puppet not checking in
54697	06 May, 09:16	06 May, 12:02	0.28d	DLS Plastics	WARNING: Mail: Queue Length on dls-filestore1.dls.internal
54743	06 May, 15:17	06 May, 15:20	0.01d	OpenCorporates	Backgrounder2 crash
54699	06 May, 09:30	06 May, 15:38	0.61d	Tusk IC	DOWN: *.tusknet
54747	07 May, 00:00	07 May, 09:28	0.15d	Internal	Check for Security Notices and System Updates
54757	07 May, 18:10	08 May, 09:47	0.18d	AskBio	CRITICAL: System Health: Systemd State on edb-iona.askbio.com
54761	08 May, 08:48	08 May, 09:50	0.10d	Internal	[FIRING: 1 for tcl/avon] KubePodCrashLooping in tcl-monitoring
54758	08 May, 00:00	08 May, 10:38	0.26d	Internal	Check for Security Notices and System Updates
54769	08 May, 13:08	08 May, 14:44	0.16d	OpenCorporates	Backgrounder2 crash
54773	09 May, 00:00	09 May, 09:37	0.16d	Internal	Check for Security Notices and System Updates
54766	08 May, 12:00	09 May, 09:50	0.78d	Quickline	RADIUS
54779	09 May, 11:12	09 May, 11:21	0.02d	eTherapeutics	WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk
54775	09 May, 08:33	09 May, 13:49	0.53d	OpenCorporates	CRITICAL: Systemd State on sql13.opencorporates.internal
54784	11 May, 14:05	12 May, 08:43	0.07d	Kahootz	CRITICAL: HTTP: Status HTTPS (main) on charlie.hosting.inovem.int
54788	12 May, 08:50	12 May, 09:06	0.03d	Internal	[FIRING: 2 for tcl/avon] KubePodCrashLooping in grafana
54786	12 May, 00:00	12 May, 10:11	0.22d	Internal	Check for Security Notices and System Updates
54778	09 May, 09:46	12 May, 10:13	1.05d	Quickline	Drive Filling - RADIUS
54793	12 May, 17:44	13 May, 10:53	0.31d	Novadata	arcturus failed system updates
54794	13 May, 00:00	13 May, 11:15	0.33d	Internal	Check for Security Notices and System Updates
54787	12 May, 08:05	13 May, 11:16	1.32d	AskBio	edb-mull.askbio.com config/timeouts
54799	13 May, 08:54	13 May, 11:54	0.30d	OGT	*.ogtip.com connectivity issue
54835	13 May, 12:56	13 May, 13:03	0.01d	OpenCorporates	sql13.opencorporates.internal - ZFS Health sanoid_cacheupdate
54843	14 May, 00:00	14 May, 10:35	0.26d	Internal	Check for Security Notices and System Updates
54776	09 May, 09:06	14 May, 17:24	3.83d	Ingeus	DaemonSet rollout stuck \| kube-system/csi-azuredisk-node
54849	14 May, 11:58	15 May, 10:52	0.89d	Tusk IC	CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
54840	13 May, 16:49	15 May, 13:07	1.63d	Gravytrain	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
54855	15 May, 00:00	16 May, 08:49	1.08d	Internal	Check for Security Notices and System Updates
54861	15 May, 12:53	16 May, 16:55	1.40d	AskBio	RDrive mount
54877	19 May, 00:00	19 May, 09:31	0.15d	Internal	Check for Security Notices and System Updates
54874	17 May, 11:03	19 May, 10:03	0.21d	Sucden	DOWN: megastar03/04.sucden.co.uk
54879	19 May, 08:37	19 May, 10:58	0.23d	Internal	WARNING: Storage: Ceph Health on severn1-3.tiger-computing.co.uk
54845	14 May, 09:47	19 May, 13:04	3.33d	Cambridge Flow Solutions	cfsj0*.cfs connection lost
54850	14 May, 12:03	19 May, 14:50	3.28d	eTherapeutics	etx/prod/tcl-monitoring/eventrouter image issue
54875	18 May, 08:45	19 May, 17:26	0.94d	OpenCorporates	DatasourceError Tiger Computing (Available RAM - Instance 3 (RDS))
54884	20 May, 00:00	20 May, 09:55	0.19d	Internal	Check for Security Notices and System Updates
54897	21 May, 00:00	21 May, 09:56	0.19d	Internal	Check for Security Notices and System Updates
54895	20 May, 17:39	21 May, 10:06	0.25d	Entrepreneurs Circle	CRITICAL: HTTP: nigelbotterill.com HTTPS on srv.entrepreneurscircle.org
54894	20 May, 16:00	21 May, 13:43	0.77d	Quickline	Zabbix Server Memory Utilization
54905	21 May, 15:24	21 May, 16:38	0.12d	AskBio	pipenv
54907	22 May, 00:00	22 May, 08:35	0.06d	Internal	Check for Security Notices and System Updates
54912	22 May, 09:25	22 May, 10:17	0.09d	Quickline	Zabbix Reboot
54888	20 May, 10:03	22 May, 10:41	2.06d	OpenCorporates	Storage warning: /var/lib/docker on build2.opencorporates.internal
54927	23 May, 00:00	23 May, 09:57	0.20d	Internal	Check for Security Notices and System Updates

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	32.788 msec
System CPU time	0.042 msec
Total CPU time	32.830 msec
Elapsed time	41.430 msec
Context switches	51 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-23&queue=Incidents&start=2025-04-21
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-05-23'
'queue'	'Incidents'
'start'	'2025-04-21'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 4, 21), 'end': datetime.date(2025, 5, 23)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-05-23&queue=Incidents&start=2025-04-21' [GET]>
tickets	[<Ticket(id=5300, rt_number=54595, queue=Incidents, subject=frontend-sentinel12.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-04-18 02:14:58, last_txn_id=0>, <Ticket(id=5293, rt_number=54588, queue=Incidents, subject=Backups cannot reach rc-mss.reigate.ac.uk, ticket_status=closed, client=Reigate College, priority=51, created=2025-04-17 09:55:13, last_txn_id=0>, <Ticket(id=5299, rt_number=54594, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-18 00:00:03, last_txn_id=0>, <Ticket(id=5109, rt_number=54376, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=83, created=2025-04-07 18:59:28, last_txn_id=0>, <Ticket(id=5310, rt_number=54605, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-23 00:00:04, last_txn_id=0>, <Ticket(id=5247, rt_number=54511, queue=Incidents, subject=sec1 backup failure, ticket_status=closed, client=OpenCorporates, priority=72, created=2025-04-14 09:37:23, last_txn_id=0>, <Ticket(id=5309, rt_number=54604, queue=Incidents, subject=frontend-sentinel12 connection fail, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-04-22 20:22:29, last_txn_id=0>, <Ticket(id=5290, rt_number=54585, queue=Incidents, subject=WARNING: Security: WordPress Versions on weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=42, created=2025-04-17 09:42:06, last_txn_id=0>, <Ticket(id=5287, rt_number=54582, queue=Incidents, subject=DNS issues on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=62, created=2025-04-16 17:55:22, last_txn_id=0>, <Ticket(id=5317, rt_number=54612, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-24 00:00:03, last_txn_id=0>, <Ticket(id=5324, rt_number=54619, queue=Incidents, subject=CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal, ticket_status=closed, client=Global Brands, priority=60, created=2025-04-24 12:07:49, last_txn_id=0>, <Ticket(id=5331, rt_number=54626, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-25 00:00:05, last_txn_id=0>, <Ticket(id=5296, rt_number=54591, queue=Incidents, subject=X2go connection failure, ticket_status=closed, client=Novadata, priority=52, created=2025-04-17 15:32:50, last_txn_id=2324376>, <Ticket(id=5340, rt_number=54635, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=50, created=2025-04-25 17:05:14, last_txn_id=0>, <Ticket(id=5343, rt_number=54638, queue=Incidents, subject=ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts, ticket_status=closed, client=BD Group, priority=50, created=2025-04-28 02:16:47, last_txn_id=0>, <Ticket(id=5328, rt_number=54623, queue=Incidents, subject=blaney.internal.ogtip.com disk volume usage /srv, ticket_status=closed, client=OGT, priority=21, created=2025-04-24 13:33:54, last_txn_id=2326957>, <Ticket(id=5329, rt_number=54624, queue=Incidents, subject=[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-04-24 21:58:47, last_txn_id=0>, <Ticket(id=5355, rt_number=54650, queue=Incidents, subject=Persistent Volume filling up, ticket_status=closed, client=Geograph, priority=0, created=2025-04-28 14:14:39, last_txn_id=0>, <Ticket(id=5357, rt_number=54652, queue=Incidents, subject=DOWN: .tusknet, ticket_status=closed, client=Tusk IC, priority=50, created=2025-04-28 15:58:16, last_txn_id=0>, <Ticket(id=5351, rt_number=54646, queue=Incidents, subject=CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=41, created=2025-04-28 12:55:29, last_txn_id=0>, <Ticket(id=5342, rt_number=54637, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-04-28 00:00:05, last_txn_id=0>, <Ticket(id=5368, rt_number=54661, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-30 00:00:04, last_txn_id=0>, <Ticket(id=5375, rt_number=54668, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-01 00:00:04, last_txn_id=0>, <Ticket(id=5363, rt_number=54656, queue=Incidents, subject=CRITICAL: Check Ceph Health on san1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-04-28 21:47:54, last_txn_id=0>, <Ticket(id=5239, rt_number=54502, queue=Incidents, subject=san1 drive failure, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-04-12 04:35:17, last_txn_id=0>, <Ticket(id=5350, rt_number=54645, queue=Incidents, subject=Mail Queue Check not working \| declan, ticket_status=closed, client=Sucden, priority=42, created=2025-04-28 12:02:45, last_txn_id=0>, <Ticket(id=5384, rt_number=54677, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-02 00:00:04, last_txn_id=0>, <Ticket(id=5390, rt_number=54683, queue=Incidents, subject=backgrounder2 stalled, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-05-02 11:26:35, last_txn_id=0>, <Ticket(id=5391, rt_number=54684, 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<Ticket(id=5515, rt_number=54840, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-05-13 16:49:40, last_txn_id=0>, <Ticket(id=5530, rt_number=54855, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-15 00:00:03, last_txn_id=0>, <Ticket(id=5536, rt_number=54861, queue=Incidents, subject=RDrive mount, ticket_status=closed, client=AskBio, priority=71, created=2025-05-15 12:53:35, last_txn_id=0>, <Ticket(id=5552, rt_number=54877, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-05-19 00:00:05, last_txn_id=0>, <Ticket(id=5549, rt_number=54874, queue=Incidents, subject=DOWN: megastar03/04.sucden.co.uk, ticket_status=closed, client=Sucden, priority=70, created=2025-05-17 11:03:18, last_txn_id=0>, <Ticket(id=5554, rt_number=54879, queue=Incidents, subject=WARNING: Storage: Ceph Health on severn1-3.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2025-05-19 08:37:47, last_txn_id=0>, <Ticket(id=5520, rt_number=54845, queue=Incidents, subject=cfsj0.cfs connection lost, ticket_status=closed, client=Cambridge Flow Solutions, priority=71, created=2025-05-14 09:47:37, last_txn_id=0>, <Ticket(id=5525, rt_number=54850, queue=Incidents, subject=etx/prod/tcl-monitoring/eventrouter image issue, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-05-14 12:03:27, last_txn_id=0>, <Ticket(id=5550, rt_number=54875, queue=Incidents, subject=DatasourceError Tiger Computing (Available RAM - Instance 3 (RDS)), ticket_status=closed, client=OpenCorporates, priority=0, created=2025-05-18 08:45:59, last_txn_id=0>, <Ticket(id=5559, rt_number=54884, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, 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Ticket resolution report for Incidents

21 Apr - 23 May

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