Ticket resolution report for Requests

12 May - 16 May

RT	Created	Closed	Resolution time	Client	Subject
54651	28 Apr, 14:58	12 May, 16:01	9.11d	Tusk IC	change user passwords
54405	10 Apr, 09:40	12 May, 17:13	19.75d	Internal	Severn memory upgrades
54649	28 Apr, 14:09	12 May, 17:20	9.32d	AskBio	Gitlab runners
54798	13 May, 08:39	13 May, 09:59	0.13d	Gravytrain	app.prod.qs1.grvytrn.co.uk unmerged config
54402	10 Apr, 08:07	13 May, 10:18	20.22d	OGT	rodney1/2.internal.ogtip.com cluster issue
54800	13 May, 09:13	13 May, 10:29	0.13d	NFW	nfw access issue
54801	13 May, 10:18	13 May, 10:32	0.02d	AskBio	prompt docker container / service problem
54836	13 May, 13:09	13 May, 14:31	0.14d	Internal	Problem uploading document to wiki
54479	11 Apr, 00:09	13 May, 14:44	19.67d	OpenCorporates	Improve OC ES monitoring
54795	13 May, 00:00	13 May, 16:56	0.89d	Internal	Weekly checks
54748	07 May, 08:04	14 May, 08:30	5.04d	Tusk IC	new sudo user
54846	14 May, 10:46	14 May, 12:27	0.17d	OGT	*.ogtip.com connectivity issue
54848	14 May, 11:42	14 May, 13:14	0.15d	OpenCorporates	WARNING: Puppet certificate expiry on compute11.opencorporates.internal
54146	14 Mar, 14:42	14 May, 13:37	39.89d	Top To Toe	RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54842	13 May, 20:08	15 May, 10:29	1.25d	AskBio	New Server and BMC IPs
54736	06 May, 12:41	15 May, 10:34	6.79d	ITC Compliance	DR Testing
54864	15 May, 16:37	16 May, 08:08	0.15d	Internal	Message - Ross Fraser \| Askbio \| 01600 483484
54866	16 May, 08:42	16 May, 08:58	0.03d	Internal	os version/codename hostgroup problem
54867	16 May, 09:51	16 May, 12:16	0.24d	AskBio	Login Failure
54797	13 May, 08:38	16 May, 12:24	3.38d	Lantech	IPA-M3 Database backup schedule
54859	15 May, 10:21	16 May, 16:42	1.63d	Internal	review tiger finder

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	14.618 msec
System CPU time	0.171 msec
Total CPU time	14.789 msec
Elapsed time	20.941 msec
Context switches	15 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-16&queue=Requests&start=2025-05-12
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-05-16'
'queue'	'Requests'
'start'	'2025-05-12'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 5, 12), 'end': datetime.date(2025, 5, 16)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-05-16&queue=Requests&start=2025-05-12' [GET]>
tickets	[<Ticket(id=5356, rt_number=54651, queue=Requests, subject=change user passwords , ticket_status=closed, client=Tusk IC, priority=42, created=2025-04-28 14:58:00, last_txn_id=0>, <Ticket(id=5138, rt_number=54405, queue=Requests, subject=Severn memory upgrades, ticket_status=closed, client=Internal, priority=44, created=2025-04-10 09:40:13, last_txn_id=0>, <Ticket(id=5354, rt_number=54649, queue=Requests, subject=Gitlab runners, ticket_status=closed, client=AskBio, priority=42, created=2025-04-28 14:09:15, last_txn_id=0>, <Ticket(id=5505, rt_number=54798, queue=Requests, subject=app.prod.qs1.grvytrn.co.uk unmerged config, ticket_status=closed, client=Gravytrain, priority=40, created=2025-05-13 08:39:23, last_txn_id=0>, <Ticket(id=5135, rt_number=54402, queue=Requests, subject=rodney1/2.internal.ogtip.com cluster issue, ticket_status=closed, client=OGT, priority=44, created=2025-04-10 08:07:31, last_txn_id=0>, <Ticket(id=5507, rt_number=54800, queue=Requests, subject=nfw access issue, ticket_status=closed, client=NFW, priority=40, created=2025-05-13 09:13:29, last_txn_id=0>, <Ticket(id=5508, rt_number=54801, queue=Requests, subject=prompt docker container / service problem, ticket_status=closed, client=AskBio, priority=0, created=2025-05-13 10:18:36, last_txn_id=2336956>, <Ticket(id=5511, rt_number=54836, queue=Requests, subject=Problem uploading document to wiki, ticket_status=closed, client=Internal, priority=0, created=2025-05-13 13:09:17, last_txn_id=0>, <Ticket(id=5216, rt_number=54479, queue=Requests, subject=Improve OC ES monitoring , ticket_status=closed, client=OpenCorporates, priority=64, created=2025-04-11 00:09:07, last_txn_id=0>, <Ticket(id=5502, rt_number=54795, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-05-13 00:00:04, last_txn_id=0>, <Ticket(id=5455, rt_number=54748, queue=Requests, subject=new sudo user, ticket_status=closed, client=Tusk IC, priority=42, created=2025-05-07 08:04:03, last_txn_id=0>, <Ticket(id=5521, rt_number=54846, queue=Requests, subject=*.ogtip.com connectivity issue, ticket_status=closed, client=OGT, priority=40, created=2025-05-14 10:46:33, last_txn_id=0>, <Ticket(id=5523, rt_number=54848, queue=Requests, subject=WARNING: Puppet certificate expiry on compute11.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-05-14 11:42:54, last_txn_id=0>, <Ticket(id=4876, rt_number=54146, queue=Requests, subject=RETAIL SOFTWARE SOLUTIONS: Queries About Backups, ticket_status=closed, client=Top To Toe, priority=6, created=2025-03-14 14:42:09, last_txn_id=2303143>, <Ticket(id=5517, rt_number=54842, queue=Requests, subject=New Server and BMC IPs, ticket_status=closed, client=AskBio, priority=61, created=2025-05-13 20:08:45, last_txn_id=0>, <Ticket(id=5443, rt_number=54736, queue=Requests, subject=DR Testing, ticket_status=closed, client=ITC Compliance, priority=62, created=2025-05-06 12:41:55, last_txn_id=0>, <Ticket(id=5539, rt_number=54864, queue=Requests, subject=Message - Ross Fraser \| Askbio \| 01600 483484, ticket_status=closed, client=Internal, priority=0, created=2025-05-15 16:37:48, last_txn_id=0>, <Ticket(id=5541, rt_number=54866, queue=Requests, subject=os version/codename hostgroup problem, ticket_status=closed, client=Internal, priority=40, created=2025-05-16 08:42:59, last_txn_id=0>, <Ticket(id=5542, rt_number=54867, queue=Requests, subject=Login Failure, ticket_status=closed, client=AskBio, priority=40, created=2025-05-16 09:51:02, last_txn_id=0>, <Ticket(id=5504, rt_number=54797, queue=Requests, subject=IPA-M3 Database backup schedule, ticket_status=closed, client=Lantech, priority=41, created=2025-05-13 08:38:59, last_txn_id=0>, <Ticket(id=5534, rt_number=54859, queue=Requests, subject=review tiger finder, ticket_status=closed, client=Internal, priority=41, created=2025-05-15 10:21:43, last_txn_id=0>]

Ticket resolution report for Requests

12 May - 16 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions