Ticket resolution report for Problems

14 Apr - 16 May

RT	Created	Closed	Resolution time	Client	Subject
54568	15 Apr, 14:29	15 Apr, 15:46	0.13d	Internal	WARNING: Backups: BackupPC directories (NRPE) on mersey.tiger-computing.co.uk
54186	20 Mar, 14:44	16 Apr, 14:46	19.00d	Sucden	Sucden raid issues
54438	10 Apr, 09:58	17 Apr, 15:03	5.51d	Internal	gitlab db backup script error
54610	23 Apr, 12:02	24 Apr, 15:07	1.31d	OpenCorporates	frontend-sentinel12 redis ping problem
54633	25 Apr, 11:45	30 Apr, 10:39	2.89d	Internal	Security Notices and System Updates not working
54639	28 Apr, 08:39	30 Apr, 11:01	2.24d	eTherapeutics	dgx2.internal.etherapeutics.co.uk volume usage /
54581	16 Apr, 17:44	01 May, 16:13	8.85d	Internal	NetBox: images not backed up
54680	02 May, 08:59	02 May, 11:34	0.26d	Internal	CRITICAL: Puppet: Checking-in on woodlands.midnighthax.com
54674	01 May, 10:49	02 May, 11:36	1.08d	AskBio	WARNING: NRPE Disk: All Disks on edb-lab-skye.askbio.com
54118	12 Mar, 11:11	06 May, 16:11	36.50d	Sucden	legs.sucden.co.uk NTP issue
54669	01 May, 00:10	08 May, 10:01	4.20d	Quickline	aql-svr-zabbix-app: failed system updates
54671	01 May, 08:45	08 May, 11:20	4.26d	TCV	WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk
54760	08 May, 08:16	12 May, 09:51	2.16d	TCV	RT mail not working
54783	10 May, 10:14	12 May, 14:43	0.67d	Sucden	interstar01/3.sucden.co.uk Systemd State
54741	06 May, 14:32	12 May, 15:16	4.07d	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk
54738	06 May, 14:25	12 May, 15:16	4.09d	Gravytrain	app.prod.bf1.grvytrn.co.uk
54739	06 May, 14:26	12 May, 15:17	4.08d	Gravytrain	app.prod.qs1.grvytrn.co.uk
54740	06 May, 14:30	12 May, 15:17	4.08d	Gravytrain	prod.gt1.grvytrn.co.uk
53567	23 Jan, 11:23	13 May, 12:40	75.13d	OGT	Borgmatic issues at OGT
54844	14 May, 08:40	14 May, 13:09	0.45d	Kahootz	oscar.hosting.inovem.com disk volume usage /opt/inovemti/dataroot
54841	13 May, 16:52	15 May, 10:14	1.34d	Quickline	CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk
54789	12 May, 09:12	16 May, 09:05	3.99d	Tusk IC	mammoth.tusknet disk volume usage /srv/scratch

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	147.016 msec
System CPU time	3.247 msec
Total CPU time	150.263 msec
Elapsed time	159.286 msec
Context switches	2 voluntary, 192 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-16&queue=Problems&start=2025-04-14
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-05-16'
'queue'	'Problems'
'start'	'2025-04-14'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Problems', 'start': datetime.date(2025, 4, 14), 'end': datetime.date(2025, 5, 16)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-05-16&queue=Problems&start=2025-04-14' [GET]>
tickets	[<Ticket(id=5271, rt_number=54568, queue=Problems, subject=WARNING: Backups: BackupPC directories (NRPE) on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=40, created=2025-04-15 14:29:42, last_txn_id=0>, <Ticket(id=4916, rt_number=54186, queue=Problems, subject=Sucden raid issues, ticket_status=closed, client=Sucden, priority=64, created=2025-03-20 14:44:26, last_txn_id=2305687>, <Ticket(id=5171, rt_number=54438, queue=Problems, subject=gitlab db backup script error, ticket_status=closed, client=Internal, priority=42, created=2025-04-10 09:58:51, last_txn_id=0>, <Ticket(id=5315, rt_number=54610, queue=Problems, subject=frontend-sentinel12 redis ping problem, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-04-23 12:02:04, last_txn_id=0>, <Ticket(id=5338, rt_number=54633, queue=Problems, subject=Security Notices and System Updates not working , ticket_status=closed, client=Internal, priority=41, created=2025-04-25 11:45:40, last_txn_id=0>, <Ticket(id=5344, rt_number=54639, queue=Problems, subject=dgx2.internal.etherapeutics.co.uk volume usage /, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-04-28 08:39:07, last_txn_id=0>, <Ticket(id=5286, rt_number=54581, queue=Problems, subject=NetBox: images not backed up, ticket_status=closed, client=Internal, priority=43, created=2025-04-16 17:44:22, last_txn_id=0>, <Ticket(id=5387, rt_number=54680, queue=Problems, subject=CRITICAL: Puppet: Checking-in on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=40, created=2025-05-02 08:59:40, last_txn_id=0>, <Ticket(id=5381, rt_number=54674, queue=Problems, subject=WARNING: NRPE Disk: All Disks on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-05-01 10:49:08, last_txn_id=0>, <Ticket(id=4848, rt_number=54118, queue=Problems, subject=legs.sucden.co.uk NTP issue, ticket_status=closed, client=Sucden, priority=65, created=2025-03-12 11:11:38, last_txn_id=2301599>, <Ticket(id=5376, rt_number=54669, queue=Problems, subject=aql-svr-zabbix-app: failed system updates, ticket_status=closed, client=Quickline, priority=62, created=2025-05-01 00:10:05, last_txn_id=0>, <Ticket(id=5378, rt_number=54671, queue=Problems, subject=WARNING: Security: Let's Encrypt Certificates on web4.tcv.org.uk, ticket_status=closed, client=TCV, priority=42, created=2025-05-01 08:45:54, last_txn_id=0>, <Ticket(id=5467, rt_number=54760, queue=Problems, subject=RT mail not working , ticket_status=closed, client=TCV, priority=41, created=2025-05-08 08:16:13, last_txn_id=2333870>, <Ticket(id=5490, rt_number=54783, queue=Problems, subject=interstar01/3.sucden.co.uk Systemd State, ticket_status=closed, client=Sucden, priority=60, created=2025-05-10 10:14:28, last_txn_id=0>, <Ticket(id=5448, rt_number=54741, queue=Problems, subject=web.prod.bf2.bedfordinsurance.co.uk , ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-06 14:32:42, last_txn_id=0>, <Ticket(id=5445, rt_number=54738, queue=Problems, subject=app.prod.bf1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-06 14:25:23, last_txn_id=0>, <Ticket(id=5446, rt_number=54739, queue=Problems, subject=app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-06 14:26:51, last_txn_id=0>, <Ticket(id=5447, rt_number=54740, queue=Problems, subject=prod.gt1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-06 14:30:05, last_txn_id=0>, <Ticket(id=4337, rt_number=53567, queue=Problems, subject=Borgmatic issues at OGT, ticket_status=closed, client=OGT, priority=48, created=2025-01-23 11:23:58, last_txn_id=2295681>, <Ticket(id=5519, rt_number=54844, queue=Problems, subject=oscar.hosting.inovem.com disk volume usage /opt/inovemti/dataroot , ticket_status=closed, client=Kahootz, priority=60, created=2025-05-14 08:40:24, last_txn_id=0>, <Ticket(id=5516, rt_number=54841, queue=Problems, subject=CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=61, created=2025-05-13 16:52:38, last_txn_id=0>, <Ticket(id=5496, rt_number=54789, queue=Problems, subject=mammoth.tusknet disk volume usage /srv/scratch, ticket_status=closed, client=Tusk IC, priority=42, created=2025-05-12 09:12:36, last_txn_id=0>]

Ticket resolution report for Problems

14 Apr - 16 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions