Ticket resolution report for Requests

28 Apr - 02 May

RT	Created	Closed	Resolution time	Client	Subject
54607	23 Apr, 09:33	28 Apr, 08:52	2.93d	Tusk IC	'arpanpal' gid
54634	25 Apr, 12:15	28 Apr, 11:51	0.96d	Kahootz	Puppet config
54164	18 Mar, 08:31	28 Apr, 12:17	27.38d	Sucden	Sucden systems monitoring cleanup
54397	09 Apr, 15:52	28 Apr, 16:21	11.05d	Ingeus	Fwd: PIM: Tiger Admin 365's Owner role expires in 14 day(s)
54202	21 Mar, 15:38	28 Apr, 16:24	24.08d	OpenCorporates	RDS monitoring
54198	21 Mar, 11:20	28 Apr, 16:26	24.51d	OpenCorporates	Support for OC web and api
54657	29 Apr, 00:00	29 Apr, 10:05	0.21d	Internal	Weekly checks
54658	29 Apr, 08:59	29 Apr, 10:43	0.17d	Sysdoc	Fw: Microsoft Defender for Cloud has detected suspicious activity in your environment
54654	28 Apr, 17:24	29 Apr, 11:43	0.43d	Cambridge Flow Solutions	cfsj01 node reboot
54270	24 Mar, 14:44	29 Apr, 11:50	23.71d	OpenCorporates	Server support removals
54659	29 Apr, 11:51	29 Apr, 12:42	0.08d	OpenCorporates	OC system removals
54240	25 Mar, 12:26	29 Apr, 17:55	23.55d	Sucden	OLM / Patching
54665	30 Apr, 11:58	30 Apr, 14:41	0.27d	Kahootz	EC private key for a client TLS certificate
54666	30 Apr, 13:37	30 Apr, 16:37	0.30d	Sucden	*.sucden.co.uk unmerged configuration files
54344	03 Apr, 14:54	01 May, 09:38	17.47d	Internal	Edit organisational chart
54593	17 Apr, 16:27	01 May, 14:57	7.85d	Internal	Switch from Puppet Agent to OpenVox Agent
54393	09 Apr, 14:17	01 May, 16:01	14.17d	TCV	Test domain?
54663	30 Apr, 09:59	02 May, 11:40	2.17d	AskBio	group change for Andrew Kirkwood
54672	01 May, 09:15	02 May, 17:03	1.78d	Kahootz	Add pmohq.shepherdsafetyservices.com to named.conf.local on oscar.

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	12.085 msec
System CPU time	4.187 msec
Total CPU time	16.272 msec
Elapsed time	21.425 msec
Context switches	9 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-02&queue=Requests&start=2025-04-28
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-05-02'
'queue'	'Requests'
'start'	'2025-04-28'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 4, 28), 'end': datetime.date(2025, 5, 2)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-05-02&queue=Requests&start=2025-04-28' [GET]>
tickets	[<Ticket(id=5312, rt_number=54607, queue=Requests, subject='arpanpal' gid , ticket_status=closed, client=Tusk IC, priority=1, created=2025-04-23 09:33:10, last_txn_id=0>, <Ticket(id=5339, rt_number=54634, queue=Requests, subject=Puppet config, ticket_status=closed, client=Kahootz, priority=61, created=2025-04-25 12:15:48, last_txn_id=0>, <Ticket(id=4894, rt_number=54164, queue=Requests, subject=Sucden systems monitoring cleanup, ticket_status=closed, client=Sucden, priority=44, created=2025-03-18 08:31:37, last_txn_id=0>, <Ticket(id=5130, rt_number=54397, queue=Requests, subject=Fwd: PIM: Tiger Admin 365's Owner role expires in 14 day(s), ticket_status=closed, client=Ingeus, priority=43, created=2025-04-09 15:52:27, last_txn_id=0>, <Ticket(id=4932, rt_number=54202, queue=Requests, subject=RDS monitoring, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-03-21 15:38:00, last_txn_id=2313469>, <Ticket(id=4928, rt_number=54198, queue=Requests, subject=Support for OC web and api, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-03-21 11:20:44, last_txn_id=0>, <Ticket(id=5364, rt_number=54657, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-04-29 00:00:03, last_txn_id=0>, <Ticket(id=5365, rt_number=54658, queue=Requests, subject=Fw: Microsoft Defender for Cloud has detected suspicious activity in your environment, ticket_status=closed, client=Sysdoc, priority=40, created=2025-04-29 08:59:58, last_txn_id=0>, <Ticket(id=5361, rt_number=54654, queue=Requests, subject=cfsj01 node reboot, ticket_status=closed, client=Cambridge Flow Solutions, priority=41, created=2025-04-28 17:24:23, last_txn_id=0>, <Ticket(id=5000, rt_number=54270, queue=Requests, subject=Server support removals, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-03-24 14:44:26, last_txn_id=2313892>, <Ticket(id=5366, rt_number=54659, queue=Requests, subject=OC system removals, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-04-29 11:51:48, last_txn_id=0>, <Ticket(id=4970, rt_number=54240, queue=Requests, subject=OLM / Patching, ticket_status=closed, client=Sucden, priority=64, created=2025-03-25 12:26:33, last_txn_id=0>, <Ticket(id=5372, rt_number=54665, queue=Requests, subject=EC private key for a client TLS certificate, ticket_status=closed, client=Kahootz, priority=60, created=2025-04-30 11:58:15, last_txn_id=0>, <Ticket(id=5373, rt_number=54666, queue=Requests, subject=*.sucden.co.uk unmerged configuration files, ticket_status=closed, client=Sucden, priority=40, created=2025-04-30 13:37:48, last_txn_id=0>, <Ticket(id=5075, rt_number=54344, queue=Requests, subject=Edit organisational chart, ticket_status=closed, client=Internal, priority=44, created=2025-04-03 14:54:13, last_txn_id=0>, <Ticket(id=5298, rt_number=54593, queue=Requests, subject=Switch from Puppet Agent to OpenVox Agent, ticket_status=closed, client=Internal, priority=42, created=2025-04-17 16:27:22, last_txn_id=0>, <Ticket(id=5126, rt_number=54393, queue=Requests, subject=Test domain?, ticket_status=closed, client=TCV, priority=43, created=2025-04-09 14:17:33, last_txn_id=0>, <Ticket(id=5370, rt_number=54663, queue=Requests, subject=group change for Andrew Kirkwood, ticket_status=closed, client=AskBio, priority=61, created=2025-04-30 09:59:48, last_txn_id=0>, <Ticket(id=5379, rt_number=54672, queue=Requests, subject=Add pmohq.shepherdsafetyservices.com to named.conf.local on oscar., ticket_status=closed, client=Kahootz, priority=61, created=2025-05-01 09:15:50, last_txn_id=0>]

Ticket resolution report for Requests

28 Apr - 02 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions