Ticket resolution report for Requests

21 Apr - 25 Apr

RT	Created	Closed	Resolution time	Client	Subject
54597	22 Apr, 00:00	22 Apr, 12:10	0.42d	Internal	Weekly checks
54600	22 Apr, 11:45	22 Apr, 14:15	0.25d	Entrepreneurs Circle	Urgent Update Required: IP Address Change for New HQ
54077	06 Mar, 12:27	23 Apr, 09:09	31.67d	Sucden	Support for svaolmgs201
54382	08 Apr, 10:02	23 Apr, 09:27	8.94d	JISC	Google Cloud Armor WAF Implementation Testing
53873	13 Feb, 17:21	23 Apr, 10:13	46.29d	Entrepreneurs Circle	Introducing Usama and OpenVPN Setup Assistance
53891	17 Feb, 11:03	23 Apr, 11:08	45.01d	DLS Plastics	Email issue (not normal support question)
54608	23 Apr, 10:04	23 Apr, 16:21	0.63d	Sucden	Service Removals
54372	07 Apr, 09:10	23 Apr, 17:04	10.79d	OpenCorporates	Improve OC mysql cluster monitoring
54606	23 Apr, 08:36	24 Apr, 08:25	0.98d	JISC	OpenAthens patching
54613	24 Apr, 08:13	24 Apr, 10:08	0.19d	Internal	Gitlab upgrade (17.11.1)
54601	22 Apr, 12:29	24 Apr, 10:46	1.83d	OpenCorporates	Frontend Redis Dump
54598	22 Apr, 09:45	24 Apr, 11:00	2.13d	Gravytrain	prod.gt1.grvytrn.co.uk disk full
54617	24 Apr, 09:05	24 Apr, 12:35	0.35d	Geograph	Geograph Gitlab upgrade (17.11.1)
54615	24 Apr, 08:34	24 Apr, 13:42	0.51d	Kahootz	Daily dashboard (RT-34259) empty again
54614	24 Apr, 08:14	24 Apr, 14:41	0.64d	OpenCorporates	OpenCorporates Gitlab upgrade 17.11.1
54616	24 Apr, 08:59	25 Apr, 08:55	0.99d	eTherapeutics	ETX Gitlab upgrade (17.11.1)
54622	24 Apr, 15:17	25 Apr, 11:03	0.58d	BD Group	IP Whitelisting
54277	27 Mar, 16:03	25 Apr, 16:14	19.02d	Gravytrain	PCCs for Gravytrain
54574	16 Apr, 08:32	25 Apr, 16:47	5.82d	OpenCorporates	Better uptime

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	71.386 msec
System CPU time	7.792 msec
Total CPU time	79.178 msec
Elapsed time	88.907 msec
Context switches	9 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-25&queue=Requests&start=2025-04-21
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-04-25'
'queue'	'Requests'
'start'	'2025-04-21'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 4, 21), 'end': datetime.date(2025, 4, 25)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-04-25&queue=Requests&start=2025-04-21' [GET]>
tickets	[<Ticket(id=5302, rt_number=54597, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-04-22 00:00:04, last_txn_id=0>, <Ticket(id=5305, rt_number=54600, queue=Requests, subject=Urgent Update Required: IP Address Change for New HQ, ticket_status=closed, client=Entrepreneurs Circle, priority=60, created=2025-04-22 11:45:54, last_txn_id=0>, <Ticket(id=4807, rt_number=54077, queue=Requests, subject=Support for svaolmgs201, ticket_status=closed, client=Sucden, priority=5, created=2025-03-06 12:27:27, last_txn_id=2313162>, <Ticket(id=5115, rt_number=54382, queue=Requests, subject=Google Cloud Armor WAF Implementation Testing, ticket_status=closed, client=JISC, priority=63, created=2025-04-08 10:02:15, last_txn_id=0>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=5313, rt_number=54608, queue=Requests, subject=Service Removals, ticket_status=closed, client=Sucden, priority=0, created=2025-04-23 10:04:28, last_txn_id=0>, <Ticket(id=5105, rt_number=54372, queue=Requests, subject=Improve OC mysql cluster monitoring, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-04-07 09:10:45, last_txn_id=0>, <Ticket(id=5311, rt_number=54606, queue=Requests, subject=OpenAthens patching, ticket_status=closed, client=JISC, priority=1, created=2025-04-23 08:36:10, last_txn_id=0>, <Ticket(id=5318, rt_number=54613, queue=Requests, subject=Gitlab upgrade (17.11.1), ticket_status=closed, client=Internal, priority=40, created=2025-04-24 08:13:04, last_txn_id=0>, <Ticket(id=5306, rt_number=54601, queue=Requests, subject=Frontend Redis Dump, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-04-22 12:29:50, last_txn_id=0>, <Ticket(id=5303, rt_number=54598, queue=Requests, subject=prod.gt1.grvytrn.co.uk disk full, ticket_status=closed, client=Gravytrain, priority=41, created=2025-04-22 09:45:21, last_txn_id=0>, <Ticket(id=5322, rt_number=54617, queue=Requests, subject=Geograph Gitlab upgrade (17.11.1), ticket_status=closed, client=Geograph, priority=40, created=2025-04-24 09:05:53, last_txn_id=0>, <Ticket(id=5320, rt_number=54615, queue=Requests, subject=Daily dashboard (RT-34259) empty again, ticket_status=closed, client=Kahootz, priority=60, created=2025-04-24 08:34:28, last_txn_id=0>, <Ticket(id=5319, rt_number=54614, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.11.1, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-04-24 08:14:40, last_txn_id=0>, <Ticket(id=5321, rt_number=54616, queue=Requests, subject= ETX Gitlab upgrade (17.11.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-04-24 08:59:40, last_txn_id=0>, <Ticket(id=5327, rt_number=54622, queue=Requests, subject=IP Whitelisting, ticket_status=closed, client=BD Group, priority=41, created=2025-04-24 15:17:01, last_txn_id=0>, <Ticket(id=5006, rt_number=54277, queue=Requests, subject=PCCs for Gravytrain, ticket_status=closed, client=Gravytrain, priority=44, created=2025-03-27 16:03:57, last_txn_id=0>, <Ticket(id=5278, rt_number=54574, queue=Requests, subject=Better uptime, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-04-16 08:32:12, last_txn_id=0>]

Ticket resolution report for Requests

21 Apr - 25 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions