Ticket resolution report for Incidents

24 Mar - 25 Apr

RT	Created	Closed	Resolution time	Client	Subject
54213	24 Mar, 08:35	24 Mar, 08:59	0.04d	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal
54211	24 Mar, 00:00	24 Mar, 09:15	0.13d	Internal	Check for Security Notices and System Updates
54206	22 Mar, 00:06	24 Mar, 10:35	0.26d	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
54216	24 Mar, 10:56	24 Mar, 11:21	0.04d	Advensys	DOWN: arpinodeb.clients.advensys.internal
54214	24 Mar, 09:59	24 Mar, 14:59	0.50d	DLS Plastics	DLS intermittent timeouts
54215	24 Mar, 10:53	24 Mar, 15:25	0.45d	Reigate College	rc-mss.reigate.ac.uk disk usage
54224	25 Mar, 00:00	25 Mar, 08:51	0.09d	Internal	Check for Security Notices and System Updates
54200	21 Mar, 13:48	25 Mar, 11:51	1.80d	OpenCorporates	Search Cluster
54232	25 Mar, 11:00	25 Mar, 12:57	0.20d	Internal	WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
54192	21 Mar, 08:08	25 Mar, 13:04	2.49d	Internal	CRITICAL: System Health: Systemd State on mersey.tiger-computing.co.uk
54243	25 Mar, 15:17	25 Mar, 15:22	0.01d	AskBio	CRITICAL: Backups: rsnapshot hourly on talisker.synpromics.com
54209	22 Mar, 16:29	25 Mar, 18:00	2.00d	Koinex	Server interruptions
54246	26 Mar, 00:00	26 Mar, 08:50	0.08d	Internal	Check for Security Notices and System Updates
54249	26 Mar, 08:35	26 Mar, 09:11	0.06d	Internal	Fix PBX
54248	26 Mar, 08:31	26 Mar, 10:14	0.17d	Internal	CRITICAL: Backups: Restic tcl-mersey on *.tiger-computing.co.uk
54236	25 Mar, 11:33	26 Mar, 10:24	0.88d	OpenCorporates	compute11 disk usage /var
54242	25 Mar, 12:58	26 Mar, 11:21	0.84d	Internal	WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
54253	26 Mar, 10:41	26 Mar, 11:33	0.09d	Advensys	DOWN: arpinodeb.clients.advensys.internal
54254	26 Mar, 11:41	26 Mar, 11:47	0.01d	BD Group	CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal
54263	27 Mar, 00:00	27 Mar, 08:20	0.03d	Internal	Check for Security Notices and System Updates
54269	27 Mar, 09:45	27 Mar, 15:11	0.54d	TCV	web4.tcv.org.uk HTTP status errors
54273	27 Mar, 12:33	27 Mar, 15:30	0.30d	TCV	Cron <root@mis> /home/scripts/copy_certs
54275	27 Mar, 13:47	27 Mar, 16:59	0.32d	AskBio	soft lockup warning on mull
54281	28 Mar, 00:00	28 Mar, 10:15	0.23d	Internal	Check for Security Notices and System Updates
54292	28 Mar, 09:56	28 Mar, 10:57	0.10d	OpenCorporates	backgrounder1 disk usage /
54282	28 Mar, 07:15	28 Mar, 11:21	0.34d	Quickline	CRITICAL: System Health: Systemd State on aql-svr-sf-radius01.quickline.co.uk
54284	28 Mar, 08:37	28 Mar, 11:40	0.31d	OpenCorporates	sql{12,13}.opencorporates.internal logrotate failure
54298	28 Mar, 15:46	28 Mar, 15:56	0.02d	Kahootz	CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com
54302	28 Mar, 16:28	28 Mar, 17:13	0.07d	TCV	web4.tcv.org.uk HTTP Status alerts
54297	28 Mar, 15:02	31 Mar, 08:30	0.35d	AskBio	edb-lab-skye.askbio.com multiple timeouts
54304	29 Mar, 08:07	31 Mar, 08:42	0.07d	AskBio	CRITICAL: AskBio network/power issue
54307	31 Mar, 00:00	31 Mar, 09:50	0.18d	Internal	Check for Security Notices and System Updates
54305	29 Mar, 10:14	31 Mar, 09:53	0.19d	Sucden	multiple.sucden.co.uk timeouts
54290	28 Mar, 09:46	31 Mar, 10:06	1.03d	Tusk IC	CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
54289	28 Mar, 09:43	31 Mar, 10:37	1.09d	BD Group	CRITICAL: HTTP: rest.efiling.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54285	28 Mar, 08:37	31 Mar, 10:52	1.22d	Reigate College	DOWN: rc-mss.reigate.ac.uk
54293	28 Mar, 11:02	31 Mar, 10:59	1.00d	OpenCorporates	frontend-sentinel11-13 puppet certificates
54314	01 Apr, 00:00	01 Apr, 10:20	0.23d	Internal	Check for Security Notices and System Updates
54313	31 Mar, 14:01	01 Apr, 10:58	0.69d	Kahootz	CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com
54326	02 Apr, 00:00	02 Apr, 08:42	0.07d	Internal	Check for Security Notices and System Updates
54318	01 Apr, 09:47	02 Apr, 09:48	1.00d	DLS Plastics	DOWN: dls-zimbra2.dlsmedical.internal
54329	02 Apr, 09:18	02 Apr, 11:52	0.26d	Internal	No module named 'pytiger.logging.legacy'
54338	03 Apr, 00:00	03 Apr, 10:52	0.29d	Internal	Check for Security Notices and System Updates
54339	03 Apr, 08:17	03 Apr, 10:54	0.26d	ERF Electrical	webdev.erfelectrical.co.uk wordpress check error
54342	03 Apr, 09:32	03 Apr, 16:53	0.74d	AskBio	Down: *.synpromics.com
54328	02 Apr, 08:15	03 Apr, 16:55	1.87d	OpenCorporates	san1/1 and jupyter1 high system load
54251	26 Mar, 09:39	03 Apr, 16:56	6.73d	AskBio	/weka hanging
54334	02 Apr, 11:05	03 Apr, 17:19	1.62d	Tusk IC	CRITICAL: NRPE Disk: All Disks on elephant.tusknet
54347	04 Apr, 00:00	04 Apr, 09:19	0.13d	Internal	Check for Security Notices and System Updates
54341	03 Apr, 09:11	04 Apr, 09:49	1.06d	AskBio	UPS battery replacement on talisker.synpromics.com
54331	02 Apr, 09:32	04 Apr, 15:23	2.58d	Sucden	Storage alert: /home on duffman.sucden.co.uk
54337	02 Apr, 17:08	04 Apr, 15:34	1.84d	Kahootz	Xray outage
54353	04 Apr, 10:45	07 Apr, 08:35	0.78d	AskBio	edb-lab-skye.askbio.com disk space
54360	05 Apr, 23:01	07 Apr, 08:38	0.06d	OpenCorporates	frontend-sentinel12 disk space /var
54366	07 Apr, 00:00	07 Apr, 08:56	0.09d	Internal	Check for Security Notices and System Updates
54301	28 Mar, 16:19	07 Apr, 09:09	5.28d	OpenCorporates	analysis-app.opencorporates.com is down
54330	02 Apr, 09:19	07 Apr, 10:55	3.16d	Kahootz	Storage alert: /var on xray.hosting.inovem.com
54359	04 Apr, 18:07	07 Apr, 14:39	0.67d	BD Group	CRITICAL: HTTP: www.121companyformation.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
54336	02 Apr, 13:18	07 Apr, 15:51	3.26d	OpenCorporates	Openleis
54378	08 Apr, 00:00	08 Apr, 08:43	0.07d	Internal	Check for Security Notices and System Updates
54333	02 Apr, 10:23	08 Apr, 09:53	3.95d	Sysdoc	Kubeconfig errors
54390	09 Apr, 00:00	09 Apr, 08:34	0.06d	Internal	Check for Security Notices and System Updates
54383	08 Apr, 10:24	09 Apr, 10:37	1.02d	OpenCorporates	backgrounder1 disk volumes filling up
54283	28 Mar, 08:32	09 Apr, 11:17	8.27d	Internal	{mersey,thames}.tiger-computing.co.uk restic forget service failure
54381	08 Apr, 09:34	09 Apr, 12:26	1.29d	OpenCorporates	Mysql not running
54356	04 Apr, 14:00	09 Apr, 12:27	2.84d	AskBio	CRITICAL: Directory: LDAP Replication on *.synpromics.com
54373	07 Apr, 09:30	09 Apr, 17:14	2.77d	AskBio	DOWN: edb-coll.askbio.com
54396	09 Apr, 15:42	09 Apr, 18:28	0.23d	AskBio	macleod.synpromics.com multiple timeouts
54384	08 Apr, 10:30	10 Apr, 09:21	1.89d	Quickline	aql-svr-zabbix-app.quickline.co.uk configuration tool failure
54401	10 Apr, 00:00	10 Apr, 09:39	0.17d	Internal	Check for Security Notices and System Updates
54476	10 Apr, 16:10	10 Apr, 17:15	0.11d	DLS Plastics	DOWN: Ddlskvm2
54478	11 Apr, 00:00	11 Apr, 09:06	0.11d	Internal	Check for Security Notices and System Updates
54480	11 Apr, 07:47	11 Apr, 10:51	0.29d	OpenCorporates	CRITICAL: disk /tmp on backup1.opencorporates.internal
54475	10 Apr, 14:43	11 Apr, 11:36	0.69d	Kahootz	CRITICAL: HTTP: Status HTTPS (all) on golf.hosting.inovem.com
54505	14 Apr, 00:00	14 Apr, 11:39	0.37d	Internal	Check for Security Notices and System Updates
54506	14 Apr, 00:20	14 Apr, 13:46	0.58d	AskBio	edb-coll: restic-home-backup.service fails
54521	14 Apr, 15:30	14 Apr, 17:39	0.22d	Internal	Opening PDFs in Thunderbird before sending email
54481	11 Apr, 09:41	15 Apr, 09:37	1.99d	AskBio	Monitoring on Iona and Jura
54557	15 Apr, 00:00	15 Apr, 10:20	0.23d	Internal	Check for Security Notices and System Updates
54510	14 Apr, 09:25	15 Apr, 14:51	1.54d	AskBio	Non-symlink files in /etc/apache2/sites-enabled on edb-iona.askbio.com
54512	14 Apr, 09:56	15 Apr, 15:50	1.59d	AskBio	Frozen mail on darkmatter.synpromics.com, edb-coll.askbio.com
54569	15 Apr, 16:28	16 Apr, 08:14	0.18d	TCV	mis.tcv.org.uk is unreachable
54565	15 Apr, 13:36	16 Apr, 08:17	0.47d	OGT	/srv on blaney.internal.ogtip.com is at 91% utilisation
54577	16 Apr, 10:48	16 Apr, 12:21	0.16d	eTherapeutics	CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk
54571	16 Apr, 00:00	16 Apr, 12:40	0.47d	Internal	Check for Security Notices and System Updates
54572	16 Apr, 04:19	16 Apr, 12:42	0.47d	OpenCorporates	RDS OpenC DB queries is fewer than 200
54513	14 Apr, 10:01	16 Apr, 14:46	2.47d	Trident Honda	Storage alert: / on smbfs1.trident.lan
54482	11 Apr, 10:56	16 Apr, 16:48	3.59d	Ingeus	Git Repository is not Ready
54584	17 Apr, 00:00	17 Apr, 09:59	0.20d	Internal	Check for Security Notices and System Updates
54570	15 Apr, 17:57	17 Apr, 13:58	1.60d	Sucden	/var on duffman.sucden.co.uk
54586	17 Apr, 09:42	17 Apr, 16:50	0.71d	Internal	WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk
54595	18 Apr, 02:14	22 Apr, 10:30	0.25d	OpenCorporates	frontend-sentinel12.opencorporates.internal
54588	17 Apr, 09:55	22 Apr, 11:25	1.15d	Reigate College	Backups cannot reach rc-mss.reigate.ac.uk
54594	18 Apr, 00:00	22 Apr, 11:26	0.34d	Internal	Check for Security Notices and System Updates
54376	07 Apr, 18:59	22 Apr, 16:28	8.85d	AskBio	CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com
54605	23 Apr, 00:00	23 Apr, 08:29	0.05d	Internal	Check for Security Notices and System Updates
54511	14 Apr, 09:37	23 Apr, 08:46	4.92d	OpenCorporates	sec1 backup failure
54604	22 Apr, 20:22	23 Apr, 08:49	0.08d	OpenCorporates	frontend-sentinel12 connection fail
54585	17 Apr, 09:42	23 Apr, 09:01	1.93d	ERF Electrical	WARNING: Security: WordPress Versions on weblive.erfelectrical.co.uk
54582	16 Apr, 17:55	23 Apr, 12:43	2.48d	Quickline	DNS issues on aql-svr-zabbix-app.quickline.co.uk
54612	24 Apr, 00:00	24 Apr, 08:56	0.09d	Internal	Check for Security Notices and System Updates
54619	24 Apr, 12:07	24 Apr, 12:33	0.04d	Global Brands	CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal
54626	25 Apr, 00:00	25 Apr, 11:43	0.37d	Internal	Check for Security Notices and System Updates
54591	17 Apr, 15:32	25 Apr, 15:41	4.02d	Novadata	X2go connection failure
54635	25 Apr, 17:05	25 Apr, 17:10	0.01d	Kahootz	CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	33.917 msec
System CPU time	3.807 msec
Total CPU time	37.724 msec
Elapsed time	50.247 msec
Context switches	9 voluntary, 16 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-25&queue=Incidents&start=2025-03-24
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-04-25'
'queue'	'Incidents'
'start'	'2025-03-24'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 3, 24), 'end': datetime.date(2025, 4, 25)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-04-25&queue=Incidents&start=2025-03-24' [GET]>
tickets	[<Ticket(id=4943, rt_number=54213, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=40, created=2025-03-24 08:35:25, last_txn_id=0>, <Ticket(id=4941, rt_number=54211, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-24 00:00:06, last_txn_id=0>, <Ticket(id=4936, rt_number=54206, queue=Incidents, subject=CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=70, created=2025-03-22 00:06:18, last_txn_id=0>, <Ticket(id=4946, rt_number=54216, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=40, created=2025-03-24 10:56:14, last_txn_id=0>, <Ticket(id=4944, rt_number=54214, queue=Incidents, subject=DLS intermittent timeouts, ticket_status=closed, client=DLS Plastics, priority=50, created=2025-03-24 09:59:59, last_txn_id=0>, <Ticket(id=4945, rt_number=54215, queue=Incidents, subject=rc-mss.reigate.ac.uk disk usage, ticket_status=closed, client=Reigate College, priority=60, created=2025-03-24 10:53:45, last_txn_id=0>, <Ticket(id=4954, rt_number=54224, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-25 00:00:06, last_txn_id=0>, <Ticket(id=4930, rt_number=54200, queue=Incidents, subject=Search Cluster, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-03-21 13:48:30, last_txn_id=0>, <Ticket(id=4962, rt_number=54232, queue=Incidents, subject=WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2025-03-25 11:00:46, last_txn_id=0>, <Ticket(id=4922, rt_number=54192, queue=Incidents, subject=CRITICAL: System Health: Systemd State on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, 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<Ticket(id=5296, rt_number=54591, queue=Incidents, subject=X2go connection failure, ticket_status=closed, client=Novadata, priority=52, created=2025-04-17 15:32:50, last_txn_id=2324376>, <Ticket(id=5340, rt_number=54635, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=50, created=2025-04-25 17:05:14, last_txn_id=0>]

Ticket resolution report for Incidents

24 Mar - 25 Apr

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