Ticket resolution report for Requests

14 Apr - 18 Apr

RT	Created	Closed	Resolution time	Client	Subject
54388	08 Apr, 15:41	14 Apr, 10:09	3.45d	AskBio	Odd tcl/Docker behaviour
54483	11 Apr, 11:25	14 Apr, 10:28	0.91d	OpenCorporates	OpenC Release
54515	14 Apr, 11:29	14 Apr, 11:36	0.01d	OpenCorporates	Openc API - Release code to pre-production environment
54387	08 Apr, 15:28	14 Apr, 11:42	3.62d	OpenCorporates	Creating an RDP snapshot of frontend Redis (10.43.15.31)
54311	31 Mar, 13:43	14 Apr, 12:02	9.83d	Sucden	Load monitoring of Interstar01-06
54134	13 Mar, 10:53	14 Apr, 12:15	22.14d	AskBio	Email from Iona and other datacentre servers
54196	21 Mar, 10:30	14 Apr, 12:32	16.20d	eTherapeutics	Remove stardrop from support
54520	14 Apr, 14:27	15 Apr, 13:05	0.86d	AskBio	/tmp cleared on Coll, Jura, Mull and Iona
54567	15 Apr, 13:56	15 Apr, 14:12	0.03d	OpenCorporates	OpenC API - PR to remove Circle CI tests and replace with GitHub Workflow
54519	14 Apr, 14:18	15 Apr, 14:13	0.99d	OpenCorporates	Openc API - GitHub repo, remove CircleCI
54559	15 Apr, 00:00	15 Apr, 14:54	0.69d	Internal	Weekly checks
53945	24 Feb, 11:02	15 Apr, 17:45	36.67d	NovaData	Novadata backup cost
54335	02 Apr, 11:29	16 Apr, 10:28	9.90d	Cambridge Flow Solutions	Ansys CFX 2024R2 not running on J cluster using slurm job scheduler
54352	04 Apr, 09:26	16 Apr, 10:32	8.11d	TCV	TCV Domains
54575	16 Apr, 10:35	16 Apr, 10:40	0.01d	OpenCorporates	OpenC - GitHub PR to deploy code to PreProd environment
54576	16 Apr, 10:46	16 Apr, 11:27	0.07d	BD Group	PEN Tests
54580	16 Apr, 15:40	16 Apr, 15:45	0.01d	OpenCorporates	OpenC - GitHub PR to deploy release 1.1.5 to Production
54239	25 Mar, 12:17	16 Apr, 16:48	16.45d	Ingeus	Fwd: Azure DevOps personal access token nearing expiration
54271	27 Mar, 10:22	16 Apr, 16:50	14.65d	Internal	Eibhlín account details (technical)
53983	24 Feb, 16:23	16 Apr, 17:48	37.14d	Internal	Test restore NetBox
54343	03 Apr, 13:17	17 Apr, 11:59	9.87d	BD Group	Server Time Configuration
54324	01 Apr, 16:09	17 Apr, 12:02	11.59d	Sucden	Onboarding of svaolmgs201
54361	06 Apr, 13:44	17 Apr, 12:11	8.42d	OGT	Create client services account for Jolyon Holdstock
54589	17 Apr, 12:01	17 Apr, 15:35	0.36d	Sucden	Indie check of svaolmgs201
54145	14 Mar, 14:29	17 Apr, 15:56	24.15d	OpenCorporates	DB Cleanup tasks
54497	11 Apr, 15:25	17 Apr, 16:00	4.06d	Sucden	FW: STAR hardware decommission

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	25.734 msec
System CPU time	4.048 msec
Total CPU time	29.782 msec
Elapsed time	34.806 msec
Context switches	7 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-18&queue=Requests&start=2025-04-14
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-04-18'
'queue'	'Requests'
'start'	'2025-04-14'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 4, 14), 'end': datetime.date(2025, 4, 18)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-04-18&queue=Requests&start=2025-04-14' [GET]>
tickets	[<Ticket(id=5121, rt_number=54388, queue=Requests, subject=Odd tcl/Docker behaviour, ticket_status=closed, client=AskBio, priority=61, created=2025-04-08 15:41:24, last_txn_id=0>, <Ticket(id=5220, rt_number=54483, queue=Requests, subject=OpenC Release, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-04-11 11:25:27, last_txn_id=0>, <Ticket(id=5251, rt_number=54515, queue=Requests, subject=Openc API - Release code to pre-production environment, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-04-14 11:29:00, last_txn_id=0>, <Ticket(id=5120, rt_number=54387, queue=Requests, subject=Creating an RDP snapshot of frontend Redis (10.43.15.31) , ticket_status=closed, client=OpenCorporates, priority=41, created=2025-04-08 15:28:40, last_txn_id=0>, <Ticket(id=5040, rt_number=54311, queue=Requests, subject=Load monitoring of Interstar01-06, ticket_status=closed, client=Sucden, priority=2, created=2025-03-31 13:43:19, last_txn_id=0>, <Ticket(id=4864, rt_number=54134, queue=Requests, subject=Email from Iona and other datacentre servers, ticket_status=closed, client=AskBio, priority=64, created=2025-03-13 10:53:11, last_txn_id=2310687>, <Ticket(id=4926, rt_number=54196, queue=Requests, subject=Remove stardrop from support, ticket_status=closed, client=eTherapeutics, priority=3, created=2025-03-21 10:30:10, last_txn_id=0>, <Ticket(id=5256, rt_number=54520, queue=Requests, subject=/tmp cleared on Coll, Jura, Mull and Iona, ticket_status=closed, client=AskBio, priority=1, created=2025-04-14 14:27:10, last_txn_id=0>, <Ticket(id=5270, rt_number=54567, queue=Requests, subject=OpenC API - PR to remove Circle CI tests and replace with GitHub Workflow, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-04-15 13:56:55, last_txn_id=0>, <Ticket(id=5255, rt_number=54519, queue=Requests, subject=Openc API - GitHub repo, remove CircleCI, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-04-14 14:18:20, last_txn_id=0>, <Ticket(id=5263, rt_number=54559, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-04-15 00:00:06, last_txn_id=0>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=5065, rt_number=54335, queue=Requests, subject=Ansys CFX 2024R2 not running on J cluster using slurm job scheduler, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-04-02 11:29:10, last_txn_id=0>, <Ticket(id=5083, rt_number=54352, queue=Requests, subject=TCV Domains , ticket_status=closed, client=TCV, priority=42, created=2025-04-04 09:26:12, last_txn_id=0>, <Ticket(id=5279, rt_number=54575, queue=Requests, subject=OpenC - GitHub PR to deploy code to PreProd environment, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-04-16 10:35:35, last_txn_id=0>, <Ticket(id=5280, rt_number=54576, queue=Requests, subject=PEN Tests, ticket_status=closed, client=BD Group, priority=40, created=2025-04-16 10:46:23, last_txn_id=0>, <Ticket(id=5285, rt_number=54580, queue=Requests, subject=OpenC - GitHub PR to deploy release 1.1.5 to Production, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-04-16 15:40:36, last_txn_id=0>, <Ticket(id=4969, rt_number=54239, queue=Requests, subject=Fwd: Azure DevOps personal access token nearing expiration, ticket_status=closed, client=Ingeus, priority=43, created=2025-03-25 12:17:57, last_txn_id=0>, <Ticket(id=5001, rt_number=54271, queue=Requests, subject=Eibhlín account details (technical) , ticket_status=closed, client=Internal, priority=3, created=2025-03-27 10:22:04, last_txn_id=0>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=5074, rt_number=54343, queue=Requests, subject=Server Time Configuration, ticket_status=closed, client=BD Group, priority=62, created=2025-04-03 13:17:54, last_txn_id=0>, <Ticket(id=5054, rt_number=54324, queue=Requests, subject=Onboarding of svaolmgs201, ticket_status=closed, client=Sucden, priority=43, created=2025-04-01 16:09:57, last_txn_id=0>, <Ticket(id=5092, rt_number=54361, queue=Requests, subject=Create client services account for Jolyon Holdstock, ticket_status=closed, client=OGT, priority=42, created=2025-04-06 13:44:09, last_txn_id=0>, <Ticket(id=5294, rt_number=54589, queue=Requests, subject=Indie check of svaolmgs201, ticket_status=closed, client=Sucden, priority=40, created=2025-04-17 12:01:33, last_txn_id=0>, <Ticket(id=4875, rt_number=54145, queue=Requests, subject=DB Cleanup tasks, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-03-14 14:29:06, last_txn_id=2303102>, <Ticket(id=5234, rt_number=54497, queue=Requests, subject=FW: STAR hardware decommission, ticket_status=closed, client=Sucden, priority=62, created=2025-04-11 15:25:10, last_txn_id=0>]

Ticket resolution report for Requests

14 Apr - 18 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions