Ticket resolution report for Incidents

14 Apr - 18 Apr

RT	Created	Closed	Resolution time	Client	Subject
54505	14 Apr, 00:00	14 Apr, 11:39	0.37d	Internal	Check for Security Notices and System Updates
54506	14 Apr, 00:20	14 Apr, 13:46	0.58d	AskBio	edb-coll: restic-home-backup.service fails
54521	14 Apr, 15:30	14 Apr, 17:39	0.22d	Internal	Opening PDFs in Thunderbird before sending email
54481	11 Apr, 09:41	15 Apr, 09:37	1.99d	AskBio	Monitoring on Iona and Jura
54557	15 Apr, 00:00	15 Apr, 10:20	0.23d	Internal	Check for Security Notices and System Updates
54510	14 Apr, 09:25	15 Apr, 14:51	1.54d	AskBio	Non-symlink files in /etc/apache2/sites-enabled on edb-iona.askbio.com
54512	14 Apr, 09:56	15 Apr, 15:50	1.59d	AskBio	Frozen mail on darkmatter.synpromics.com, edb-coll.askbio.com
54569	15 Apr, 16:28	16 Apr, 08:14	0.18d	TCV	mis.tcv.org.uk is unreachable
54565	15 Apr, 13:36	16 Apr, 08:17	0.47d	OGT	/srv on blaney.internal.ogtip.com is at 91% utilisation
54577	16 Apr, 10:48	16 Apr, 12:21	0.16d	eTherapeutics	CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk
54571	16 Apr, 00:00	16 Apr, 12:40	0.47d	Internal	Check for Security Notices and System Updates
54572	16 Apr, 04:19	16 Apr, 12:42	0.47d	OpenCorporates	RDS OpenC DB queries is fewer than 200
54513	14 Apr, 10:01	16 Apr, 14:46	2.47d	Trident Honda	Storage alert: / on smbfs1.trident.lan
54482	11 Apr, 10:56	16 Apr, 16:48	3.59d	Ingeus	Git Repository is not Ready
54584	17 Apr, 00:00	17 Apr, 09:59	0.20d	Internal	Check for Security Notices and System Updates
54570	15 Apr, 17:57	17 Apr, 13:58	1.60d	Sucden	/var on duffman.sucden.co.uk
54586	17 Apr, 09:42	17 Apr, 16:50	0.71d	Internal	WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	10.775 msec
System CPU time	0.117 msec
Total CPU time	10.892 msec
Elapsed time	15.950 msec
Context switches	7 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-18&queue=Incidents&start=2025-04-14
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-04-18'
'queue'	'Incidents'
'start'	'2025-04-14'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 4, 14), 'end': datetime.date(2025, 4, 18)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-04-18&queue=Incidents&start=2025-04-14' [GET]>
tickets	[<Ticket(id=5242, rt_number=54505, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-04-14 00:00:05, last_txn_id=0>, <Ticket(id=5243, rt_number=54506, queue=Incidents, subject=edb-coll: restic-home-backup.service fails, ticket_status=closed, client=AskBio, priority=50, created=2025-04-14 00:20:21, last_txn_id=2321087>, <Ticket(id=5257, rt_number=54521, queue=Incidents, subject=Opening PDFs in Thunderbird before sending email, ticket_status=closed, client=Internal, priority=50, created=2025-04-14 15:30:11, last_txn_id=0>, <Ticket(id=5218, rt_number=54481, queue=Incidents, subject=Monitoring on Iona and Jura, ticket_status=closed, client=AskBio, priority=71, created=2025-04-11 09:41:22, last_txn_id=0>, <Ticket(id=5261, rt_number=54557, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-15 00:00:03, last_txn_id=0>, <Ticket(id=5246, rt_number=54510, queue=Incidents, subject=Non-symlink files in /etc/apache2/sites-enabled on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=41, created=2025-04-14 09:25:04, last_txn_id=0>, <Ticket(id=5248, rt_number=54512, queue=Incidents, subject=Frozen mail on darkmatter.synpromics.com, edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=11, created=2025-04-14 09:56:42, last_txn_id=0>, <Ticket(id=5272, rt_number=54569, queue=Incidents, subject=mis.tcv.org.uk is unreachable, ticket_status=closed, client=TCV, priority=61, created=2025-04-15 16:28:03, last_txn_id=0>, <Ticket(id=5268, rt_number=54565, queue=Incidents, subject=/srv on blaney.internal.ogtip.com is at 91% utilisation, ticket_status=closed, client=OGT, priority=21, created=2025-04-15 13:36:42, last_txn_id=0>, <Ticket(id=5281, rt_number=54577, queue=Incidents, subject=CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=50, created=2025-04-16 10:48:19, last_txn_id=0>, <Ticket(id=5274, rt_number=54571, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-16 00:00:04, last_txn_id=0>, <Ticket(id=5275, rt_number=54572, queue=Incidents, subject=RDS OpenC DB queries is fewer than 200, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-04-16 04:19:49, last_txn_id=0>, <Ticket(id=5249, rt_number=54513, queue=Incidents, subject=Storage alert: / on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2025-04-14 10:01:38, last_txn_id=0>, <Ticket(id=5219, rt_number=54482, queue=Incidents, subject=Git Repository is not Ready, ticket_status=closed, client=Ingeus, priority=41, created=2025-04-11 10:56:30, last_txn_id=0>, <Ticket(id=5289, rt_number=54584, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-17 00:00:04, last_txn_id=0>, <Ticket(id=5273, rt_number=54570, queue=Incidents, subject=/var on duffman.sucden.co.uk, ticket_status=closed, client=Sucden, priority=51, created=2025-04-15 17:57:01, last_txn_id=0>, <Ticket(id=5291, rt_number=54586, queue=Incidents, subject=WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=40, created=2025-04-17 09:42:25, last_txn_id=0>]

Ticket resolution report for Incidents

14 Apr - 18 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions