Ticket resolution report for Requests

07 Apr - 11 Apr

RT	Created	Closed	Resolution time	Client	Subject
54367	07 Apr, 00:00	07 Apr, 08:59	0.10d	Ingeus	Ingeus: login to Azure
54371	07 Apr, 09:09	07 Apr, 09:17	0.01d	Edinburgh University	mathsgpu2/3
54205	21 Mar, 16:45	07 Apr, 10:09	10.34d	eTherapeutics	FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version
54374	07 Apr, 11:22	07 Apr, 16:08	0.48d	AskBio	UPS beeping
54350	04 Apr, 08:34	07 Apr, 16:58	1.84d	TCV	Cron <root@mis> /usr/sbin/ntpdate-debian > /dev/null
54369	07 Apr, 07:00	07 Apr, 17:11	0.92d	Tusk IC	update user details
54294	28 Mar, 11:54	07 Apr, 17:12	6.53d	DLS Plastics	DLS potential ransomware infection
54332	02 Apr, 09:34	08 Apr, 10:35	4.10d	Internal	Update Lime Survey installation
54379	08 Apr, 00:00	08 Apr, 10:43	0.27d	Internal	Weekly checks
54385	08 Apr, 11:15	08 Apr, 11:30	0.02d	Internal	A verified domain was added to your Microsoft 365 account
54368	07 Apr, 00:00	09 Apr, 08:18	2.03d	Internal	Quarterly Ouse Failover Test
54230	25 Mar, 09:56	09 Apr, 08:44	10.88d	Visku	Maintenance window
54228	25 Mar, 09:28	09 Apr, 08:45	10.93d	ERF Electrical	Maintenance window
54227	25 Mar, 09:11	09 Apr, 08:45	10.96d	Imoves	Maintenance window
54364	07 Apr, 00:00	09 Apr, 14:05	2.61d	Internal	Monthly certificate expiry check
54394	09 Apr, 15:04	09 Apr, 16:15	0.12d	OpenCorporates	Ad hoc support requests next week
54400	09 Apr, 16:26	10 Apr, 09:02	0.26d	eTherapeutics	ETX Gitlab upgrade (17.10.4)
54399	09 Apr, 16:07	10 Apr, 09:28	0.33d	OpenCorporates	OpenCorporates Gitlab upgrade (17.10.4)
54398	09 Apr, 16:00	10 Apr, 10:06	0.41d	Geograph	Geograph Gitlab upgrade (17.10.4)
54395	09 Apr, 15:37	10 Apr, 10:25	0.48d	Internal	Gitlab upgrade (17.10.4)
54403	10 Apr, 09:07	10 Apr, 13:16	0.41d	Kahootz	Backups
54201	21 Mar, 14:04	10 Apr, 20:50	14.39d	OpenCorporates	Bot1 running slow
54375	07 Apr, 15:59	10 Apr, 21:06	3.20d	Kahootz	Expired Puppet Release Key on Golf
54377	07 Apr, 19:20	11 Apr, 00:21	3.00d	AskBio	List of Managed Servers
51406	03 Jul, 14:39	11 Apr, 09:30	197.48d	NovaData	Novadata CentOS7 EOL
54354	04 Apr, 11:44	11 Apr, 10:12	4.85d	Kahootz	Apache Logs
54404	10 Apr, 09:12	11 Apr, 11:40	1.25d	OpenCorporates	Staging Mesos
54008	27 Feb, 12:23	11 Apr, 16:48	31.44d	BD Group	Stage Server
54474	10 Apr, 14:30	11 Apr, 18:28	1.35d	Kahootz	Tomcat startup

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	63.321 msec
System CPU time	7.799 msec
Total CPU time	71.120 msec
Elapsed time	79.343 msec
Context switches	36 voluntary, 18 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-11&queue=Requests&start=2025-04-07
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-04-11'
'queue'	'Requests'
'start'	'2025-04-07'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 4, 7), 'end': datetime.date(2025, 4, 11)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-04-11&queue=Requests&start=2025-04-07' [GET]>
tickets	[<Ticket(id=5098, rt_number=54367, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=40, created=2025-04-07 00:00:11, last_txn_id=0>, <Ticket(id=5104, rt_number=54371, queue=Requests, subject=mathsgpu2/3, ticket_status=closed, client=Edinburgh University, priority=0, created=2025-04-07 09:09:48, last_txn_id=0>, <Ticket(id=4935, rt_number=54205, queue=Requests, subject=FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version, ticket_status=closed, client=eTherapeutics, priority=43, created=2025-03-21 16:45:19, last_txn_id=0>, <Ticket(id=5107, rt_number=54374, queue=Requests, subject=UPS beeping, ticket_status=closed, client=AskBio, priority=0, created=2025-04-07 11:22:37, last_txn_id=0>, <Ticket(id=5081, rt_number=54350, queue=Requests, subject=Cron <root@mis> /usr/sbin/ntpdate-debian > /dev/null, ticket_status=closed, client=TCV, priority=41, created=2025-04-04 08:34:45, last_txn_id=0>, <Ticket(id=5100, rt_number=54369, queue=Requests, subject=update user details, ticket_status=closed, client=Tusk IC, priority=0, created=2025-04-07 07:00:08, last_txn_id=0>, <Ticket(id=5023, rt_number=54294, queue=Requests, subject=DLS potential ransomware infection, ticket_status=closed, client=DLS Plastics, priority=42, created=2025-03-28 11:54:35, last_txn_id=0>, <Ticket(id=5062, rt_number=54332, queue=Requests, subject=Update Lime Survey installation, ticket_status=closed, client=Internal, priority=42, created=2025-04-02 09:34:45, last_txn_id=0>, <Ticket(id=5112, rt_number=54379, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-04-08 00:00:06, last_txn_id=0>, <Ticket(id=5118, rt_number=54385, queue=Requests, subject=A verified domain was added to your Microsoft 365 account, ticket_status=closed, client=Internal, priority=0, created=2025-04-08 11:15:38, last_txn_id=0>, <Ticket(id=5099, rt_number=54368, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=closed, client=Internal, priority=41, created=2025-04-07 00:00:12, last_txn_id=0>, <Ticket(id=4960, rt_number=54230, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Visku, priority=43, created=2025-03-25 09:56:52, last_txn_id=0>, <Ticket(id=4958, rt_number=54228, queue=Requests, subject=Maintenance window, ticket_status=closed, client=ERF Electrical, priority=43, created=2025-03-25 09:28:48, last_txn_id=0>, <Ticket(id=4957, rt_number=54227, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Imoves, priority=43, created=2025-03-25 09:11:46, last_txn_id=0>, <Ticket(id=5095, rt_number=54364, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-04-07 00:00:06, last_txn_id=0>, <Ticket(id=5127, rt_number=54394, queue=Requests, subject=Ad hoc support requests next week, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-04-09 15:04:45, last_txn_id=0>, <Ticket(id=5133, rt_number=54400, queue=Requests, subject=ETX Gitlab upgrade (17.10.4), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-04-09 16:26:33, last_txn_id=0>, <Ticket(id=5132, rt_number=54399, queue=Requests, subject=OpenCorporates Gitlab upgrade (17.10.4), ticket_status=closed, client=OpenCorporates, priority=41, created=2025-04-09 16:07:57, last_txn_id=0>, <Ticket(id=5131, rt_number=54398, queue=Requests, subject= Geograph Gitlab upgrade (17.10.4), ticket_status=closed, client=Geograph, priority=41, created=2025-04-09 16:00:46, last_txn_id=0>, <Ticket(id=5128, rt_number=54395, queue=Requests, subject=Gitlab upgrade (17.10.4), ticket_status=closed, client=Internal, priority=41, created=2025-04-09 15:37:26, last_txn_id=0>, <Ticket(id=5136, rt_number=54403, queue=Requests, subject=Backups, ticket_status=closed, client=Kahootz, priority=60, created=2025-04-10 09:07:21, last_txn_id=0>, <Ticket(id=4931, rt_number=54201, queue=Requests, subject=Bot1 running slow, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-03-21 14:04:54, last_txn_id=0>, <Ticket(id=5108, rt_number=54375, queue=Requests, subject=Expired Puppet Release Key on Golf, ticket_status=closed, client=Kahootz, priority=61, created=2025-04-07 15:59:17, last_txn_id=0>, <Ticket(id=5110, rt_number=54377, queue=Requests, subject=List of Managed Servers, ticket_status=closed, client=AskBio, priority=61, created=2025-04-07 19:20:18, last_txn_id=0>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>, <Ticket(id=5085, rt_number=54354, queue=Requests, subject=Apache Logs, ticket_status=closed, client=Kahootz, priority=62, created=2025-04-04 11:44:25, last_txn_id=0>, <Ticket(id=5137, rt_number=54404, queue=Requests, subject=Staging Mesos, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-04-10 09:12:25, last_txn_id=0>, <Ticket(id=4738, rt_number=54008, queue=Requests, subject=Stage Server, ticket_status=closed, client=BD Group, priority=45, created=2025-02-27 12:23:15, last_txn_id=2295599>, <Ticket(id=5207, rt_number=54474, queue=Requests, subject=Tomcat startup, ticket_status=closed, client=Kahootz, priority=61, created=2025-04-10 14:30:41, last_txn_id=0>]

Ticket resolution report for Requests

07 Apr - 11 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions