Ticket resolution report for Requests

10 Mar - 11 Apr

RT	Created	Closed	Resolution time	Client	Subject
53826	10 Feb, 09:10	18 Mar, 12:55	26.38d	Internal	GPG key expiring: Cecilia Lindberg \| 3/5/25
54027	03 Mar, 16:53	18 Mar, 13:18	10.64d	Azura	Certificate expiring \| paneltex & spare
54161	18 Mar, 00:00	18 Mar, 15:08	0.71d	Internal	Weekly checks
54025	03 Mar, 12:25	19 Mar, 09:33	11.71d	Kahootz	New mariadb-server updates for Sierra and Tango
54131	13 Mar, 10:17	19 Mar, 12:40	4.24d	Internal	TCL self hosted packages
54086	08 Mar, 08:07	19 Mar, 16:39	7.87d	AskBio	AskBio hosts down
53923	20 Feb, 12:32	20 Mar, 10:23	19.78d	Sucden	equistar02 - dracut mode
54207	22 Mar, 09:13	24 Mar, 10:26	0.24d	TCV	Removal of Websites
54032	04 Mar, 08:06	25 Mar, 08:20	15.02d	Azura	ford1/2.opentrk.com expiring certificate
54212	24 Mar, 08:33	25 Mar, 10:04	1.15d	Internal	DigitalOcean scheduled maintenance window
54233	25 Mar, 11:09	25 Mar, 11:15	0.01d	Geograph	Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1]
54170	18 Mar, 20:19	25 Mar, 12:14	4.42d	Internal	Capacity management system
54190	20 Mar, 16:43	25 Mar, 12:15	2.55d	Sucden	Capacity monitoring
54226	25 Mar, 00:00	25 Mar, 14:15	0.63d	Internal	Weekly checks
54245	25 Mar, 15:38	25 Mar, 16:06	0.05d	BD Group	e
54163	18 Mar, 08:04	26 Mar, 08:39	6.06d	JISC	Server patching for l01 and l02
54199	21 Mar, 13:38	26 Mar, 10:19	2.67d	OpenCorporates	elasticsearch cluster hardware issue
53112	09 Dec, 17:39	26 Mar, 16:16	73.86d	Internal	Technical leaving actions for Jonathan Wiltshire
53385	08 Jan, 14:52	26 Mar, 17:05	55.22d	Reigate College	New Server
54237	25 Mar, 11:59	27 Mar, 10:33	1.86d	OpenCorporates	Pls remove
54264	27 Mar, 08:47	27 Mar, 11:08	0.23d	Internal	Gitlab upgrade (17.10.1)
54265	27 Mar, 08:49	27 Mar, 12:18	0.35d	Geograph	Geograph Gitlab upgrade (17.10.1)
54222	24 Mar, 16:41	27 Mar, 13:09	2.65d	BD Group	Permissions Policy Update
54234	25 Mar, 11:15	27 Mar, 13:16	2.20d	OpenCorporates	Remove search6 from support
53911	19 Feb, 10:52	27 Mar, 14:16	26.34d	Cambridge Flow Solutions	J Cluster - UCX
54252	26 Mar, 10:35	27 Mar, 15:05	1.45d	AskBio	skye + weka + zipfile read failing
54267	27 Mar, 08:53	28 Mar, 09:50	1.09d	OpenCorporates	OpenCorporates Gitlab upgrade 17.10.1
54266	27 Mar, 08:52	28 Mar, 10:52	1.20d	eTherapeutics	ETX Gitlab upgrade (17.10.1)
54244	25 Mar, 15:31	28 Mar, 14:27	2.89d	Tusk IC	new user
54299	28 Mar, 15:56	28 Mar, 16:13	0.03d	Kahootz	Borgbackup question
54156	17 Mar, 15:05	31 Mar, 10:40	9.56d	Cambridge Flow Solutions	Tiger P12 certificate renewal
54286	28 Mar, 08:55	31 Mar, 11:21	1.24d	Trident Honda	Backup service
54295	28 Mar, 09:22	31 Mar, 12:22	1.30d	OpenCorporates	Pls Remove
54312	31 Mar, 13:59	31 Mar, 14:15	0.03d	Entrepreneurs Circle	IP Address Change - SFTP
53798	06 Feb, 09:58	31 Mar, 15:13	37.52d	Quickline	Out of band access
54260	26 Mar, 16:04	31 Mar, 15:44	2.97d	Internal	Indie checks for rc-mss.reigate.ac.uk
54179	20 Mar, 10:34	31 Mar, 17:22	7.68d	Internal	Switch from mlocate to plocate for debian 12/ubuntu 24.04
54268	27 Mar, 09:25	31 Mar, 17:29	2.81d	OpenCorporates	downgrade all the search1-5 from premier to business
54287	28 Mar, 09:15	01 Apr, 10:22	2.11d	Internal	I can't access Slack
54316	01 Apr, 00:00	01 Apr, 15:46	0.78d	Internal	Weekly checks
54317	01 Apr, 00:00	01 Apr, 16:06	0.81d	Internal	Purge old client password records
54238	25 Mar, 12:16	02 Apr, 12:22	6.01d	Edinburgh University	mathsgpu3
54327	02 Apr, 08:00	03 Apr, 14:50	1.68d	ITC Compliance	System uptime
54340	03 Apr, 09:02	03 Apr, 15:56	0.69d	NFW	Allias
54323	01 Apr, 12:55	03 Apr, 15:57	2.30d	Entrepreneurs Circle	Request for IP Update – inprog.entrepreneurscircle.org - Access Issue
54028	03 Mar, 16:57	03 Apr, 17:29	23.05d	Rotastat	Expiring certificate \| gallus.rotastat.com
54348	04 Apr, 00:00	04 Apr, 08:21	0.04d	Sylvera	Sylvera monthly backup check and tape swap
54345	03 Apr, 16:13	04 Apr, 08:50	0.26d	AskBio	URGENT - Encryption Keys for COLL, JURA, IONA, MULL
54355	04 Apr, 11:49	04 Apr, 14:04	0.23d	Cambridge Flow Solutions	cfsj03 node reboot
54367	07 Apr, 00:00	07 Apr, 08:59	0.10d	Ingeus	Ingeus: login to Azure
54371	07 Apr, 09:09	07 Apr, 09:17	0.01d	Edinburgh University	mathsgpu2/3
54205	21 Mar, 16:45	07 Apr, 10:09	10.34d	eTherapeutics	FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version
54374	07 Apr, 11:22	07 Apr, 16:08	0.48d	AskBio	UPS beeping
54350	04 Apr, 08:34	07 Apr, 16:58	1.84d	TCV	Cron <root@mis> /usr/sbin/ntpdate-debian > /dev/null
54369	07 Apr, 07:00	07 Apr, 17:11	0.92d	Tusk IC	update user details
54294	28 Mar, 11:54	07 Apr, 17:12	6.53d	DLS Plastics	DLS potential ransomware infection
54332	02 Apr, 09:34	08 Apr, 10:35	4.10d	Internal	Update Lime Survey installation
54379	08 Apr, 00:00	08 Apr, 10:43	0.27d	Internal	Weekly checks
54385	08 Apr, 11:15	08 Apr, 11:30	0.02d	Internal	A verified domain was added to your Microsoft 365 account
54368	07 Apr, 00:00	09 Apr, 08:18	2.03d	Internal	Quarterly Ouse Failover Test
54230	25 Mar, 09:56	09 Apr, 08:44	10.88d	Visku	Maintenance window
54228	25 Mar, 09:28	09 Apr, 08:45	10.93d	ERF Electrical	Maintenance window
54227	25 Mar, 09:11	09 Apr, 08:45	10.96d	Imoves	Maintenance window
54364	07 Apr, 00:00	09 Apr, 14:05	2.61d	Internal	Monthly certificate expiry check
54394	09 Apr, 15:04	09 Apr, 16:15	0.12d	OpenCorporates	Ad hoc support requests next week
54400	09 Apr, 16:26	10 Apr, 09:02	0.26d	eTherapeutics	ETX Gitlab upgrade (17.10.4)
54399	09 Apr, 16:07	10 Apr, 09:28	0.33d	OpenCorporates	OpenCorporates Gitlab upgrade (17.10.4)
54398	09 Apr, 16:00	10 Apr, 10:06	0.41d	Geograph	Geograph Gitlab upgrade (17.10.4)
54395	09 Apr, 15:37	10 Apr, 10:25	0.48d	Internal	Gitlab upgrade (17.10.4)
54403	10 Apr, 09:07	10 Apr, 13:16	0.41d	Kahootz	Backups
54201	21 Mar, 14:04	10 Apr, 20:50	14.39d	OpenCorporates	Bot1 running slow
54375	07 Apr, 15:59	10 Apr, 21:06	3.20d	Kahootz	Expired Puppet Release Key on Golf
54377	07 Apr, 19:20	11 Apr, 00:21	3.00d	AskBio	List of Managed Servers
51406	03 Jul, 14:39	11 Apr, 09:30	197.48d	NovaData	Novadata CentOS7 EOL
54354	04 Apr, 11:44	11 Apr, 10:12	4.85d	Kahootz	Apache Logs
54404	10 Apr, 09:12	11 Apr, 11:40	1.25d	OpenCorporates	Staging Mesos
54008	27 Feb, 12:23	11 Apr, 16:48	31.44d	BD Group	Stage Server
54474	10 Apr, 14:30	11 Apr, 18:28	1.35d	Kahootz	Tomcat startup

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	42.510 msec
System CPU time	0.000 msec
Total CPU time	42.510 msec
Elapsed time	50.902 msec
Context switches	63 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-11&queue=Requests&start=2025-03-10
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-04-11'
'queue'	'Requests'
'start'	'2025-03-10'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 3, 10), 'end': datetime.date(2025, 4, 11)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-04-11&queue=Requests&start=2025-03-10' [GET]>
tickets	[<Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=4757, rt_number=54027, queue=Requests, subject=Certificate expiring \| paneltex & spare, ticket_status=closed, client=Azura, priority=43, created=2025-03-03 16:53:42, last_txn_id=2297494>, <Ticket(id=4891, rt_number=54161, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=0, created=2025-03-18 00:00:02, last_txn_id=0>, <Ticket(id=4755, rt_number=54025, queue=Requests, subject=New mariadb-server updates for Sierra and Tango, ticket_status=closed, client=Kahootz, priority=63, created=2025-03-03 12:25:44, last_txn_id=2304733>, <Ticket(id=4861, rt_number=54131, queue=Requests, subject=TCL self hosted packages, ticket_status=closed, client=Internal, priority=42, created=2025-03-13 10:17:40, last_txn_id=2302317>, <Ticket(id=4819, rt_number=54086, queue=Requests, subject=AskBio hosts down, ticket_status=closed, client=AskBio, priority=62, created=2025-03-08 08:07:18, last_txn_id=2299788>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4937, rt_number=54207, queue=Requests, subject=Removal of Websites, ticket_status=closed, client=TCV, priority=0, created=2025-03-22 09:13:40, last_txn_id=0>, <Ticket(id=4762, rt_number=54032, queue=Requests, subject=ford1/2.opentrk.com expiring certificate, ticket_status=closed, client=Azura, priority=3, created=2025-03-04 08:06:58, last_txn_id=2297657>, <Ticket(id=4942, rt_number=54212, queue=Requests, subject=DigitalOcean scheduled maintenance window, ticket_status=closed, client=Internal, priority=41, created=2025-03-24 08:33:19, last_txn_id=0>, <Ticket(id=4963, rt_number=54233, queue=Requests, subject=Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1], ticket_status=closed, client=Geograph, priority=40, created=2025-03-25 11:09:41, last_txn_id=0>, <Ticket(id=4900, rt_number=54170, queue=Requests, subject=Capacity management system, ticket_status=closed, client=Internal, priority=41, created=2025-03-18 20:19:59, last_txn_id=0>, <Ticket(id=4920, rt_number=54190, queue=Requests, subject=Capacity monitoring, ticket_status=closed, client=Sucden, priority=61, created=2025-03-20 16:43:25, last_txn_id=0>, <Ticket(id=4956, rt_number=54226, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=0, created=2025-03-25 00:00:08, last_txn_id=0>, <Ticket(id=4975, rt_number=54245, queue=Requests, subject=e, ticket_status=closed, client=BD Group, priority=60, created=2025-03-25 15:38:56, last_txn_id=0>, <Ticket(id=4893, rt_number=54163, queue=Requests, subject=Server patching for l01 and l02, ticket_status=closed, client=JISC, priority=62, created=2025-03-18 08:04:55, last_txn_id=0>, <Ticket(id=4929, rt_number=54199, queue=Requests, subject=elasticsearch cluster hardware issue, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-21 13:38:42, last_txn_id=0>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4967, rt_number=54237, queue=Requests, subject=Pls remove, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:59:12, last_txn_id=2311993>, <Ticket(id=4994, rt_number=54264, queue=Requests, subject=Gitlab upgrade (17.10.1), ticket_status=closed, client=Internal, priority=40, created=2025-03-27 08:47:58, last_txn_id=0>, <Ticket(id=4995, rt_number=54265, queue=Requests, subject=Geograph Gitlab upgrade (17.10.1), ticket_status=closed, client=Geograph, priority=40, created=2025-03-27 08:49:42, last_txn_id=0>, <Ticket(id=4952, rt_number=54222, queue=Requests, subject=Permissions Policy Update, ticket_status=closed, client=BD Group, priority=61, created=2025-03-24 16:41:38, last_txn_id=0>, <Ticket(id=4964, rt_number=54234, queue=Requests, subject=Remove search6 from support, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:15:31, last_txn_id=0>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=4982, rt_number=54252, queue=Requests, subject=skye + weka + zipfile read failing, ticket_status=closed, client=AskBio, priority=61, created=2025-03-26 10:35:15, last_txn_id=2310535>, <Ticket(id=4997, rt_number=54267, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.10.1, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-27 08:53:56, last_txn_id=0>, <Ticket(id=4996, rt_number=54266, queue=Requests, subject=ETX Gitlab upgrade (17.10.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-03-27 08:52:02, last_txn_id=0>, <Ticket(id=4974, rt_number=54244, queue=Requests, subject=new user, ticket_status=closed, client=Tusk IC, priority=41, created=2025-03-25 15:31:28, last_txn_id=0>, <Ticket(id=5028, rt_number=54299, queue=Requests, subject=Borgbackup question, ticket_status=closed, client=Kahootz, priority=0, created=2025-03-28 15:56:32, last_txn_id=0>, <Ticket(id=4886, rt_number=54156, queue=Requests, subject=Tiger P12 certificate renewal, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-03-17 15:05:51, last_txn_id=2309377>, <Ticket(id=5015, rt_number=54286, queue=Requests, subject=Backup service, ticket_status=closed, client=Trident Honda, priority=41, created=2025-03-28 08:55:55, last_txn_id=0>, <Ticket(id=5024, rt_number=54295, queue=Requests, subject=Pls Remove, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-28 09:22:47, last_txn_id=2311950>, <Ticket(id=5041, rt_number=54312, queue=Requests, subject=IP Address Change - SFTP, ticket_status=closed, client=Entrepreneurs Circle, priority=0, created=2025-03-31 13:59:35, last_txn_id=0>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4990, rt_number=54260, queue=Requests, subject=Indie checks for rc-mss.reigate.ac.uk, ticket_status=closed, client=Internal, priority=41, created=2025-03-26 16:04:30, last_txn_id=0>, <Ticket(id=4909, rt_number=54179, queue=Requests, subject=Switch from mlocate to plocate for debian 12/ubuntu 24.04, ticket_status=closed, client=Internal, priority=42, created=2025-03-20 10:34:15, last_txn_id=0>, <Ticket(id=4998, rt_number=54268, queue=Requests, subject=downgrade all the search1-5 from premier to business, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-27 09:25:35, last_txn_id=0>, <Ticket(id=5016, rt_number=54287, queue=Requests, subject=I can't access Slack, ticket_status=closed, client=Internal, priority=41, created=2025-03-28 09:15:49, last_txn_id=0>, <Ticket(id=5046, rt_number=54316, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-04-01 00:00:07, last_txn_id=0>, <Ticket(id=5047, rt_number=54317, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2025-04-01 00:00:08, last_txn_id=0>, <Ticket(id=4968, rt_number=54238, queue=Requests, subject=mathsgpu3, ticket_status=closed, client=Edinburgh University, priority=42, created=2025-03-25 12:16:43, last_txn_id=0>, <Ticket(id=5057, rt_number=54327, queue=Requests, subject=System uptime, ticket_status=closed, client=ITC Compliance, priority=41, created=2025-04-02 08:00:21, last_txn_id=0>, <Ticket(id=5070, rt_number=54340, queue=Requests, subject=Allias, ticket_status=closed, client=NFW, priority=0, created=2025-04-03 09:02:16, last_txn_id=0>, <Ticket(id=5053, rt_number=54323, queue=Requests, subject=Request for IP Update – inprog.entrepreneurscircle.org - Access Issue, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-04-01 12:55:04, last_txn_id=0>, <Ticket(id=4758, rt_number=54028, queue=Requests, subject=Expiring certificate \| gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=44, created=2025-03-03 16:57:57, last_txn_id=2297508>, <Ticket(id=5079, rt_number=54348, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2025-04-04 00:00:05, last_txn_id=0>, <Ticket(id=5076, rt_number=54345, queue=Requests, subject=URGENT - Encryption Keys for COLL, JURA, IONA, MULL , ticket_status=closed, client=AskBio, priority=41, created=2025-04-03 16:13:22, last_txn_id=0>, <Ticket(id=5086, rt_number=54355, queue=Requests, subject=cfsj03 node reboot, ticket_status=closed, client=Cambridge Flow Solutions, priority=40, created=2025-04-04 11:49:08, last_txn_id=0>, <Ticket(id=5098, rt_number=54367, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=40, created=2025-04-07 00:00:11, last_txn_id=0>, <Ticket(id=5104, rt_number=54371, queue=Requests, subject=mathsgpu2/3, ticket_status=closed, client=Edinburgh University, priority=0, created=2025-04-07 09:09:48, last_txn_id=0>, <Ticket(id=4935, rt_number=54205, queue=Requests, subject=FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version, ticket_status=closed, client=eTherapeutics, priority=43, created=2025-03-21 16:45:19, last_txn_id=0>, <Ticket(id=5107, rt_number=54374, queue=Requests, subject=UPS beeping, ticket_status=closed, client=AskBio, priority=0, created=2025-04-07 11:22:37, last_txn_id=0>, <Ticket(id=5081, rt_number=54350, queue=Requests, subject=Cron <root@mis> /usr/sbin/ntpdate-debian > /dev/null, ticket_status=closed, client=TCV, priority=41, created=2025-04-04 08:34:45, last_txn_id=0>, <Ticket(id=5100, rt_number=54369, queue=Requests, subject=update user details, ticket_status=closed, client=Tusk IC, priority=0, created=2025-04-07 07:00:08, last_txn_id=0>, <Ticket(id=5023, rt_number=54294, queue=Requests, subject=DLS potential ransomware infection, ticket_status=closed, client=DLS Plastics, priority=42, created=2025-03-28 11:54:35, last_txn_id=0>, <Ticket(id=5062, rt_number=54332, queue=Requests, subject=Update Lime Survey installation, ticket_status=closed, client=Internal, priority=42, created=2025-04-02 09:34:45, last_txn_id=0>, <Ticket(id=5112, rt_number=54379, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-04-08 00:00:06, last_txn_id=0>, <Ticket(id=5118, rt_number=54385, queue=Requests, subject=A verified domain was added to your Microsoft 365 account, ticket_status=closed, client=Internal, priority=0, created=2025-04-08 11:15:38, last_txn_id=0>, <Ticket(id=5099, rt_number=54368, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=closed, client=Internal, priority=41, created=2025-04-07 00:00:12, last_txn_id=0>, <Ticket(id=4960, rt_number=54230, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Visku, priority=43, created=2025-03-25 09:56:52, last_txn_id=0>, <Ticket(id=4958, rt_number=54228, queue=Requests, subject=Maintenance window, ticket_status=closed, client=ERF Electrical, priority=43, created=2025-03-25 09:28:48, last_txn_id=0>, <Ticket(id=4957, rt_number=54227, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Imoves, priority=43, created=2025-03-25 09:11:46, last_txn_id=0>, <Ticket(id=5095, rt_number=54364, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-04-07 00:00:06, last_txn_id=0>, <Ticket(id=5127, rt_number=54394, queue=Requests, subject=Ad hoc support requests next week, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-04-09 15:04:45, last_txn_id=0>, <Ticket(id=5133, rt_number=54400, queue=Requests, subject=ETX Gitlab upgrade (17.10.4), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-04-09 16:26:33, last_txn_id=0>, <Ticket(id=5132, rt_number=54399, queue=Requests, subject=OpenCorporates Gitlab upgrade (17.10.4), ticket_status=closed, client=OpenCorporates, priority=41, created=2025-04-09 16:07:57, last_txn_id=0>, <Ticket(id=5131, rt_number=54398, queue=Requests, subject= Geograph Gitlab upgrade (17.10.4), ticket_status=closed, client=Geograph, priority=41, created=2025-04-09 16:00:46, last_txn_id=0>, <Ticket(id=5128, rt_number=54395, queue=Requests, subject=Gitlab upgrade (17.10.4), ticket_status=closed, client=Internal, priority=41, created=2025-04-09 15:37:26, last_txn_id=0>, <Ticket(id=5136, rt_number=54403, queue=Requests, subject=Backups, ticket_status=closed, client=Kahootz, priority=60, created=2025-04-10 09:07:21, last_txn_id=0>, <Ticket(id=4931, rt_number=54201, queue=Requests, subject=Bot1 running slow, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-03-21 14:04:54, last_txn_id=0>, <Ticket(id=5108, rt_number=54375, queue=Requests, subject=Expired Puppet Release Key on Golf, ticket_status=closed, client=Kahootz, priority=61, created=2025-04-07 15:59:17, last_txn_id=0>, <Ticket(id=5110, rt_number=54377, queue=Requests, subject=List of Managed Servers, ticket_status=closed, client=AskBio, priority=61, created=2025-04-07 19:20:18, last_txn_id=0>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>, <Ticket(id=5085, rt_number=54354, queue=Requests, subject=Apache Logs, ticket_status=closed, client=Kahootz, priority=62, created=2025-04-04 11:44:25, last_txn_id=0>, <Ticket(id=5137, rt_number=54404, queue=Requests, subject=Staging Mesos, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-04-10 09:12:25, last_txn_id=0>, <Ticket(id=4738, rt_number=54008, queue=Requests, subject=Stage Server, ticket_status=closed, client=BD Group, priority=45, created=2025-02-27 12:23:15, last_txn_id=2295599>, <Ticket(id=5207, rt_number=54474, queue=Requests, subject=Tomcat startup, ticket_status=closed, client=Kahootz, priority=61, created=2025-04-10 14:30:41, last_txn_id=0>]

Ticket resolution report for Requests

10 Mar - 11 Apr

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