Ticket resolution report for Requests

03 Mar - 04 Apr

RT	Created	Closed	Resolution time	Client	Subject
53826	10 Feb, 09:10	18 Mar, 12:55	26.38d	Internal	GPG key expiring: Cecilia Lindberg \| 3/5/25
54027	03 Mar, 16:53	18 Mar, 13:18	10.64d	Azura	Certificate expiring \| paneltex & spare
54161	18 Mar, 00:00	18 Mar, 15:08	0.71d	Internal	Weekly checks
54025	03 Mar, 12:25	19 Mar, 09:33	11.71d	Kahootz	New mariadb-server updates for Sierra and Tango
54131	13 Mar, 10:17	19 Mar, 12:40	4.24d	Internal	TCL self hosted packages
54086	08 Mar, 08:07	19 Mar, 16:39	7.87d	AskBio	AskBio hosts down
53923	20 Feb, 12:32	20 Mar, 10:23	19.78d	Sucden	equistar02 - dracut mode
54207	22 Mar, 09:13	24 Mar, 10:26	0.24d	TCV	Removal of Websites
54032	04 Mar, 08:06	25 Mar, 08:20	15.02d	Azura	ford1/2.opentrk.com expiring certificate
54212	24 Mar, 08:33	25 Mar, 10:04	1.15d	Internal	DigitalOcean scheduled maintenance window
54233	25 Mar, 11:09	25 Mar, 11:15	0.01d	Geograph	Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1]
54170	18 Mar, 20:19	25 Mar, 12:14	4.42d	Internal	Capacity management system
54190	20 Mar, 16:43	25 Mar, 12:15	2.55d	Sucden	Capacity monitoring
54226	25 Mar, 00:00	25 Mar, 14:15	0.63d	Internal	Weekly checks
54245	25 Mar, 15:38	25 Mar, 16:06	0.05d	BD Group	e
54163	18 Mar, 08:04	26 Mar, 08:39	6.06d	JISC	Server patching for l01 and l02
54199	21 Mar, 13:38	26 Mar, 10:19	2.67d	OpenCorporates	elasticsearch cluster hardware issue
53112	09 Dec, 17:39	26 Mar, 16:16	73.86d	Internal	Technical leaving actions for Jonathan Wiltshire
53385	08 Jan, 14:52	26 Mar, 17:05	55.22d	Reigate College	New Server
54237	25 Mar, 11:59	27 Mar, 10:33	1.86d	OpenCorporates	Pls remove
54264	27 Mar, 08:47	27 Mar, 11:08	0.23d	Internal	Gitlab upgrade (17.10.1)
54265	27 Mar, 08:49	27 Mar, 12:18	0.35d	Geograph	Geograph Gitlab upgrade (17.10.1)
54222	24 Mar, 16:41	27 Mar, 13:09	2.65d	BD Group	Permissions Policy Update
54234	25 Mar, 11:15	27 Mar, 13:16	2.20d	OpenCorporates	Remove search6 from support
53911	19 Feb, 10:52	27 Mar, 14:16	26.34d	Cambridge Flow Solutions	J Cluster - UCX
54252	26 Mar, 10:35	27 Mar, 15:05	1.45d	AskBio	skye + weka + zipfile read failing
54267	27 Mar, 08:53	28 Mar, 09:50	1.09d	OpenCorporates	OpenCorporates Gitlab upgrade 17.10.1
54266	27 Mar, 08:52	28 Mar, 10:52	1.20d	eTherapeutics	ETX Gitlab upgrade (17.10.1)
54244	25 Mar, 15:31	28 Mar, 14:27	2.89d	Tusk IC	new user
54299	28 Mar, 15:56	28 Mar, 16:13	0.03d	Kahootz	Borgbackup question
54156	17 Mar, 15:05	31 Mar, 10:40	9.56d	Cambridge Flow Solutions	Tiger P12 certificate renewal
54286	28 Mar, 08:55	31 Mar, 11:21	1.24d	Trident Honda	Backup service
54295	28 Mar, 09:22	31 Mar, 12:22	1.30d	OpenCorporates	Pls Remove
54312	31 Mar, 13:59	31 Mar, 14:15	0.03d	Entrepreneurs Circle	IP Address Change - SFTP
53798	06 Feb, 09:58	31 Mar, 15:13	37.52d	Quickline	Out of band access
54260	26 Mar, 16:04	31 Mar, 15:44	2.97d	Internal	Indie checks for rc-mss.reigate.ac.uk
54179	20 Mar, 10:34	31 Mar, 17:22	7.68d	Internal	Switch from mlocate to plocate for debian 12/ubuntu 24.04
54268	27 Mar, 09:25	31 Mar, 17:29	2.81d	OpenCorporates	downgrade all the search1-5 from premier to business
54287	28 Mar, 09:15	01 Apr, 10:22	2.11d	Internal	I can't access Slack
54316	01 Apr, 00:00	01 Apr, 15:46	0.78d	Internal	Weekly checks
54317	01 Apr, 00:00	01 Apr, 16:06	0.81d	Internal	Purge old client password records
54238	25 Mar, 12:16	02 Apr, 12:22	6.01d	Edinburgh University	mathsgpu3
54327	02 Apr, 08:00	03 Apr, 14:50	1.68d	ITC Compliance	System uptime
54340	03 Apr, 09:02	03 Apr, 15:56	0.69d	NFW	Allias
54323	01 Apr, 12:55	03 Apr, 15:57	2.30d	Entrepreneurs Circle	Request for IP Update – inprog.entrepreneurscircle.org - Access Issue
54028	03 Mar, 16:57	03 Apr, 17:29	23.05d	Rotastat	Expiring certificate \| gallus.rotastat.com
54348	04 Apr, 00:00	04 Apr, 08:21	0.04d	Sylvera	Sylvera monthly backup check and tape swap
54345	03 Apr, 16:13	04 Apr, 08:50	0.26d	AskBio	URGENT - Encryption Keys for COLL, JURA, IONA, MULL
54355	04 Apr, 11:49	04 Apr, 14:04	0.23d	Cambridge Flow Solutions	cfsj03 node reboot

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	32.189 msec
System CPU time	3.753 msec
Total CPU time	35.942 msec
Elapsed time	47.985 msec
Context switches	36 voluntary, 23 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-04&queue=Requests&start=2025-03-03
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-04-04'
'queue'	'Requests'
'start'	'2025-03-03'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 3, 3), 'end': datetime.date(2025, 4, 4)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-04-04&queue=Requests&start=2025-03-03' [GET]>
tickets	[<Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=4757, rt_number=54027, queue=Requests, subject=Certificate expiring \| paneltex & spare, ticket_status=closed, client=Azura, priority=43, created=2025-03-03 16:53:42, last_txn_id=2297494>, <Ticket(id=4891, rt_number=54161, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=0, created=2025-03-18 00:00:02, last_txn_id=0>, <Ticket(id=4755, rt_number=54025, queue=Requests, subject=New mariadb-server updates for Sierra and Tango, ticket_status=closed, client=Kahootz, priority=63, created=2025-03-03 12:25:44, last_txn_id=2304733>, <Ticket(id=4861, rt_number=54131, queue=Requests, subject=TCL self hosted packages, ticket_status=closed, client=Internal, priority=42, created=2025-03-13 10:17:40, last_txn_id=2302317>, <Ticket(id=4819, rt_number=54086, queue=Requests, subject=AskBio hosts down, ticket_status=closed, client=AskBio, priority=62, created=2025-03-08 08:07:18, last_txn_id=2299788>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4937, rt_number=54207, queue=Requests, subject=Removal of Websites, ticket_status=closed, client=TCV, priority=0, created=2025-03-22 09:13:40, last_txn_id=0>, <Ticket(id=4762, rt_number=54032, queue=Requests, subject=ford1/2.opentrk.com expiring certificate, ticket_status=closed, client=Azura, priority=3, created=2025-03-04 08:06:58, last_txn_id=2297657>, <Ticket(id=4942, rt_number=54212, queue=Requests, subject=DigitalOcean scheduled maintenance window, ticket_status=closed, client=Internal, priority=41, created=2025-03-24 08:33:19, last_txn_id=0>, <Ticket(id=4963, rt_number=54233, queue=Requests, subject=Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1], ticket_status=closed, client=Geograph, priority=40, created=2025-03-25 11:09:41, last_txn_id=0>, <Ticket(id=4900, rt_number=54170, queue=Requests, subject=Capacity management system, ticket_status=closed, client=Internal, priority=41, created=2025-03-18 20:19:59, last_txn_id=0>, <Ticket(id=4920, rt_number=54190, queue=Requests, subject=Capacity monitoring, ticket_status=closed, client=Sucden, priority=61, created=2025-03-20 16:43:25, last_txn_id=0>, <Ticket(id=4956, rt_number=54226, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=0, created=2025-03-25 00:00:08, last_txn_id=0>, <Ticket(id=4975, rt_number=54245, queue=Requests, subject=e, ticket_status=closed, client=BD Group, priority=60, created=2025-03-25 15:38:56, last_txn_id=0>, <Ticket(id=4893, rt_number=54163, queue=Requests, subject=Server patching for l01 and l02, ticket_status=closed, client=JISC, priority=62, created=2025-03-18 08:04:55, last_txn_id=0>, <Ticket(id=4929, rt_number=54199, queue=Requests, subject=elasticsearch cluster hardware issue, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-21 13:38:42, last_txn_id=0>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4967, rt_number=54237, queue=Requests, subject=Pls remove, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:59:12, last_txn_id=2311993>, <Ticket(id=4994, rt_number=54264, queue=Requests, subject=Gitlab upgrade (17.10.1), ticket_status=closed, client=Internal, priority=40, created=2025-03-27 08:47:58, last_txn_id=0>, <Ticket(id=4995, rt_number=54265, queue=Requests, subject=Geograph Gitlab upgrade (17.10.1), ticket_status=closed, client=Geograph, priority=40, created=2025-03-27 08:49:42, last_txn_id=0>, <Ticket(id=4952, rt_number=54222, queue=Requests, subject=Permissions Policy Update, ticket_status=closed, client=BD Group, priority=61, created=2025-03-24 16:41:38, last_txn_id=0>, <Ticket(id=4964, rt_number=54234, queue=Requests, subject=Remove search6 from support, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:15:31, last_txn_id=0>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=4982, rt_number=54252, queue=Requests, subject=skye + weka + zipfile read failing, ticket_status=closed, client=AskBio, priority=61, created=2025-03-26 10:35:15, last_txn_id=2310535>, <Ticket(id=4997, rt_number=54267, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.10.1, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-27 08:53:56, last_txn_id=0>, <Ticket(id=4996, rt_number=54266, queue=Requests, subject=ETX Gitlab upgrade (17.10.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-03-27 08:52:02, last_txn_id=0>, <Ticket(id=4974, rt_number=54244, queue=Requests, subject=new user, ticket_status=closed, client=Tusk IC, priority=41, created=2025-03-25 15:31:28, last_txn_id=0>, <Ticket(id=5028, rt_number=54299, queue=Requests, subject=Borgbackup question, ticket_status=closed, client=Kahootz, priority=0, created=2025-03-28 15:56:32, last_txn_id=0>, <Ticket(id=4886, rt_number=54156, queue=Requests, subject=Tiger P12 certificate renewal, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-03-17 15:05:51, last_txn_id=2309377>, <Ticket(id=5015, rt_number=54286, queue=Requests, subject=Backup service, ticket_status=closed, client=Trident Honda, priority=41, created=2025-03-28 08:55:55, last_txn_id=0>, <Ticket(id=5024, rt_number=54295, queue=Requests, subject=Pls Remove, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-28 09:22:47, last_txn_id=2311950>, <Ticket(id=5041, rt_number=54312, queue=Requests, subject=IP Address Change - SFTP, ticket_status=closed, client=Entrepreneurs Circle, priority=0, created=2025-03-31 13:59:35, last_txn_id=0>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4990, rt_number=54260, queue=Requests, subject=Indie checks for rc-mss.reigate.ac.uk, ticket_status=closed, client=Internal, priority=41, created=2025-03-26 16:04:30, last_txn_id=0>, <Ticket(id=4909, rt_number=54179, queue=Requests, subject=Switch from mlocate to plocate for debian 12/ubuntu 24.04, ticket_status=closed, client=Internal, priority=42, created=2025-03-20 10:34:15, last_txn_id=0>, <Ticket(id=4998, rt_number=54268, queue=Requests, subject=downgrade all the search1-5 from premier to business, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-27 09:25:35, last_txn_id=0>, <Ticket(id=5016, rt_number=54287, queue=Requests, subject=I can't access Slack, ticket_status=closed, client=Internal, priority=41, created=2025-03-28 09:15:49, last_txn_id=0>, <Ticket(id=5046, rt_number=54316, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-04-01 00:00:07, last_txn_id=0>, <Ticket(id=5047, rt_number=54317, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2025-04-01 00:00:08, last_txn_id=0>, <Ticket(id=4968, rt_number=54238, queue=Requests, subject=mathsgpu3, ticket_status=closed, client=Edinburgh University, priority=42, created=2025-03-25 12:16:43, last_txn_id=0>, <Ticket(id=5057, rt_number=54327, queue=Requests, subject=System uptime, ticket_status=closed, client=ITC Compliance, priority=41, created=2025-04-02 08:00:21, last_txn_id=0>, <Ticket(id=5070, rt_number=54340, queue=Requests, subject=Allias, ticket_status=closed, client=NFW, priority=0, created=2025-04-03 09:02:16, last_txn_id=0>, <Ticket(id=5053, rt_number=54323, queue=Requests, subject=Request for IP Update – inprog.entrepreneurscircle.org - Access Issue, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-04-01 12:55:04, last_txn_id=0>, <Ticket(id=4758, rt_number=54028, queue=Requests, subject=Expiring certificate \| gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=44, created=2025-03-03 16:57:57, last_txn_id=2297508>, <Ticket(id=5079, rt_number=54348, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2025-04-04 00:00:05, last_txn_id=0>, <Ticket(id=5076, rt_number=54345, queue=Requests, subject=URGENT - Encryption Keys for COLL, JURA, IONA, MULL , ticket_status=closed, client=AskBio, priority=41, created=2025-04-03 16:13:22, last_txn_id=0>, <Ticket(id=5086, rt_number=54355, queue=Requests, subject=cfsj03 node reboot, ticket_status=closed, client=Cambridge Flow Solutions, priority=40, created=2025-04-04 11:49:08, last_txn_id=0>]

Ticket resolution report for Requests

03 Mar - 04 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions