Ticket resolution report for Incidents

31 Mar - 04 Apr

RT	Created	Closed	Resolution time	Client	Subject
54297	28 Mar, 15:02	31 Mar, 08:30	0.35d	AskBio	edb-lab-skye.askbio.com multiple timeouts
54304	29 Mar, 08:07	31 Mar, 08:42	0.07d	AskBio	CRITICAL: AskBio network/power issue
54307	31 Mar, 00:00	31 Mar, 09:50	0.18d	Internal	Check for Security Notices and System Updates
54305	29 Mar, 10:14	31 Mar, 09:53	0.19d	Sucden	multiple.sucden.co.uk timeouts
54290	28 Mar, 09:46	31 Mar, 10:06	1.03d	Tusk IC	CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
54289	28 Mar, 09:43	31 Mar, 10:37	1.09d	BD Group	CRITICAL: HTTP: rest.efiling.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54285	28 Mar, 08:37	31 Mar, 10:52	1.22d	Reigate College	DOWN: rc-mss.reigate.ac.uk
54293	28 Mar, 11:02	31 Mar, 10:59	1.00d	OpenCorporates	frontend-sentinel11-13 puppet certificates
54314	01 Apr, 00:00	01 Apr, 10:20	0.23d	Internal	Check for Security Notices and System Updates
54313	31 Mar, 14:01	01 Apr, 10:58	0.69d	Kahootz	CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com
54326	02 Apr, 00:00	02 Apr, 08:42	0.07d	Internal	Check for Security Notices and System Updates
54318	01 Apr, 09:47	02 Apr, 09:48	1.00d	DLS Plastics	DOWN: dls-zimbra2.dlsmedical.internal
54329	02 Apr, 09:18	02 Apr, 11:52	0.26d	Internal	No module named 'pytiger.logging.legacy'
54338	03 Apr, 00:00	03 Apr, 10:52	0.29d	Internal	Check for Security Notices and System Updates
54339	03 Apr, 08:17	03 Apr, 10:54	0.26d	ERF Electrical	webdev.erfelectrical.co.uk wordpress check error
54342	03 Apr, 09:32	03 Apr, 16:53	0.74d	AskBio	Down: *.synpromics.com
54328	02 Apr, 08:15	03 Apr, 16:55	1.87d	OpenCorporates	san1/1 and jupyter1 high system load
54251	26 Mar, 09:39	03 Apr, 16:56	6.73d	AskBio	/weka hanging
54334	02 Apr, 11:05	03 Apr, 17:19	1.62d	Tusk IC	CRITICAL: NRPE Disk: All Disks on elephant.tusknet
54347	04 Apr, 00:00	04 Apr, 09:19	0.13d	Internal	Check for Security Notices and System Updates
54341	03 Apr, 09:11	04 Apr, 09:49	1.06d	AskBio	UPS battery replacement on talisker.synpromics.com
54331	02 Apr, 09:32	04 Apr, 15:23	2.58d	Sucden	Storage alert: /home on duffman.sucden.co.uk
54337	02 Apr, 17:08	04 Apr, 15:34	1.84d	Kahootz	Xray outage

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	9.871 msec
System CPU time	0.000 msec
Total CPU time	9.871 msec
Elapsed time	15.274 msec
Context switches	8 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-04&queue=Incidents&start=2025-03-31
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-04-04'
'queue'	'Incidents'
'start'	'2025-03-31'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 3, 31), 'end': datetime.date(2025, 4, 4)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-04-04&queue=Incidents&start=2025-03-31' [GET]>
tickets	[<Ticket(id=5026, rt_number=54297, queue=Incidents, subject=edb-lab-skye.askbio.com multiple timeouts, ticket_status=closed, client=AskBio, priority=81, created=2025-03-28 15:02:46, last_txn_id=0>, <Ticket(id=5033, rt_number=54304, queue=Incidents, subject=CRITICAL: AskBio network/power issue, ticket_status=closed, client=AskBio, priority=90, created=2025-03-29 08:07:28, last_txn_id=0>, <Ticket(id=5036, rt_number=54307, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-03-31 00:00:05, last_txn_id=0>, <Ticket(id=5034, rt_number=54305, queue=Incidents, subject=multiple.sucden.co.uk timeouts, ticket_status=closed, client=Sucden, priority=70, created=2025-03-29 10:14:19, last_txn_id=0>, <Ticket(id=5019, rt_number=54290, queue=Incidents, subject=CRITICAL: Backups: rsnapshot daily on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-03-28 09:46:42, last_txn_id=0>, <Ticket(id=5018, rt_number=54289, queue=Incidents, subject=CRITICAL: HTTP: rest.efiling.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=81, created=2025-03-28 09:43:28, last_txn_id=0>, <Ticket(id=5014, rt_number=54285, queue=Incidents, subject=DOWN: rc-mss.reigate.ac.uk, ticket_status=closed, client=Reigate College, priority=61, created=2025-03-28 08:37:57, last_txn_id=0>, <Ticket(id=5022, rt_number=54293, queue=Incidents, subject=frontend-sentinel11-13 puppet certificates, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-28 11:02:24, last_txn_id=0>, <Ticket(id=5044, rt_number=54314, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-01 00:00:04, last_txn_id=0>, <Ticket(id=5042, rt_number=54313, queue=Incidents, subject=CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=1, created=2025-03-31 14:01:38, last_txn_id=0>, <Ticket(id=5056, rt_number=54326, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-02 00:00:04, last_txn_id=0>, <Ticket(id=5048, rt_number=54318, queue=Incidents, subject=DOWN: dls-zimbra2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=61, created=2025-04-01 09:47:58, last_txn_id=0>, <Ticket(id=5059, rt_number=54329, queue=Incidents, subject=No module named 'pytiger.logging.legacy', ticket_status=closed, client=Internal, priority=40, created=2025-04-02 09:18:08, last_txn_id=0>, <Ticket(id=5068, rt_number=54338, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-03 00:00:03, last_txn_id=0>, <Ticket(id=5069, rt_number=54339, queue=Incidents, subject=webdev.erfelectrical.co.uk wordpress check error, ticket_status=closed, client=ERF Electrical, priority=40, created=2025-04-03 08:17:53, last_txn_id=0>, <Ticket(id=5072, rt_number=54342, queue=Incidents, subject=Down: *.synpromics.com, ticket_status=closed, client=AskBio, priority=90, created=2025-04-03 09:32:01, last_txn_id=0>, <Ticket(id=5058, rt_number=54328, queue=Incidents, subject=san1/1 and jupyter1 high system load, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-04-02 08:15:41, last_txn_id=0>, <Ticket(id=4981, rt_number=54251, queue=Incidents, subject=/weka hanging, ticket_status=closed, client=AskBio, priority=62, created=2025-03-26 09:39:40, last_txn_id=0>, <Ticket(id=5064, rt_number=54334, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-04-02 11:05:37, last_txn_id=0>, <Ticket(id=5078, rt_number=54347, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-04 00:00:04, last_txn_id=0>, <Ticket(id=5071, rt_number=54341, queue=Incidents, subject=UPS battery replacement on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2025-04-03 09:11:00, last_txn_id=0>, <Ticket(id=5061, rt_number=54331, queue=Incidents, subject=Storage alert: /home on duffman.sucden.co.uk, ticket_status=closed, client=Sucden, priority=51, created=2025-04-02 09:32:43, last_txn_id=0>, <Ticket(id=5067, rt_number=54337, queue=Incidents, subject=Xray outage, ticket_status=closed, client=Kahootz, priority=61, created=2025-04-02 17:08:39, last_txn_id=0>]

Ticket resolution report for Incidents

31 Mar - 04 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions