Ticket resolution report for Incidents

24 Mar - 28 Mar

RT	Created	Closed	Resolution time	Client	Subject
54213	24 Mar, 08:35	24 Mar, 08:59	0.04d	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal
54211	24 Mar, 00:00	24 Mar, 09:15	0.13d	Internal	Check for Security Notices and System Updates
54206	22 Mar, 00:06	24 Mar, 10:35	0.26d	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
54216	24 Mar, 10:56	24 Mar, 11:21	0.04d	Advensys	DOWN: arpinodeb.clients.advensys.internal
54214	24 Mar, 09:59	24 Mar, 14:59	0.50d	DLS Plastics	DLS intermittent timeouts
54215	24 Mar, 10:53	24 Mar, 15:25	0.45d	Reigate College	rc-mss.reigate.ac.uk disk usage
54224	25 Mar, 00:00	25 Mar, 08:51	0.09d	Internal	Check for Security Notices and System Updates
54200	21 Mar, 13:48	25 Mar, 11:51	1.80d	OpenCorporates	Search Cluster
54232	25 Mar, 11:00	25 Mar, 12:57	0.20d	Internal	WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
54192	21 Mar, 08:08	25 Mar, 13:04	2.49d	Internal	CRITICAL: System Health: Systemd State on mersey.tiger-computing.co.uk
54243	25 Mar, 15:17	25 Mar, 15:22	0.01d	AskBio	CRITICAL: Backups: rsnapshot hourly on talisker.synpromics.com
54209	22 Mar, 16:29	25 Mar, 18:00	2.00d	Koinex	Server interruptions
54246	26 Mar, 00:00	26 Mar, 08:50	0.08d	Internal	Check for Security Notices and System Updates
54249	26 Mar, 08:35	26 Mar, 09:11	0.06d	Internal	Fix PBX
54248	26 Mar, 08:31	26 Mar, 10:14	0.17d	Internal	CRITICAL: Backups: Restic tcl-mersey on *.tiger-computing.co.uk
54236	25 Mar, 11:33	26 Mar, 10:24	0.88d	OpenCorporates	compute11 disk usage /var
54242	25 Mar, 12:58	26 Mar, 11:21	0.84d	Internal	WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
54253	26 Mar, 10:41	26 Mar, 11:33	0.09d	Advensys	DOWN: arpinodeb.clients.advensys.internal
54254	26 Mar, 11:41	26 Mar, 11:47	0.01d	BD Group	CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal
54263	27 Mar, 00:00	27 Mar, 08:20	0.03d	Internal	Check for Security Notices and System Updates
54269	27 Mar, 09:45	27 Mar, 15:11	0.54d	TCV	web4.tcv.org.uk HTTP status errors
54273	27 Mar, 12:33	27 Mar, 15:30	0.30d	TCV	Cron <root@mis> /home/scripts/copy_certs
54275	27 Mar, 13:47	27 Mar, 16:59	0.32d	AskBio	soft lockup warning on mull
54281	28 Mar, 00:00	28 Mar, 10:15	0.23d	Internal	Check for Security Notices and System Updates
54292	28 Mar, 09:56	28 Mar, 10:57	0.10d	OpenCorporates	backgrounder1 disk usage /
54282	28 Mar, 07:15	28 Mar, 11:21	0.34d	Quickline	CRITICAL: System Health: Systemd State on aql-svr-sf-radius01.quickline.co.uk
54284	28 Mar, 08:37	28 Mar, 11:40	0.31d	OpenCorporates	sql{12,13}.opencorporates.internal logrotate failure
54298	28 Mar, 15:46	28 Mar, 15:56	0.02d	Kahootz	CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com
54302	28 Mar, 16:28	28 Mar, 17:13	0.07d	TCV	web4.tcv.org.uk HTTP Status alerts

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	12.355 msec
System CPU time	0.000 msec
Total CPU time	12.355 msec
Elapsed time	16.587 msec
Context switches	12 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-28&queue=Incidents&start=2025-03-24
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-03-28'
'queue'	'Incidents'
'start'	'2025-03-24'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 3, 24), 'end': datetime.date(2025, 3, 28)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-03-28&queue=Incidents&start=2025-03-24' [GET]>
tickets	[<Ticket(id=4943, rt_number=54213, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=40, created=2025-03-24 08:35:25, last_txn_id=0>, <Ticket(id=4941, rt_number=54211, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-24 00:00:06, last_txn_id=0>, <Ticket(id=4936, rt_number=54206, queue=Incidents, subject=CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=70, created=2025-03-22 00:06:18, last_txn_id=0>, <Ticket(id=4946, rt_number=54216, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=40, created=2025-03-24 10:56:14, last_txn_id=0>, <Ticket(id=4944, rt_number=54214, queue=Incidents, subject=DLS intermittent timeouts, ticket_status=closed, client=DLS Plastics, priority=50, created=2025-03-24 09:59:59, last_txn_id=0>, <Ticket(id=4945, rt_number=54215, queue=Incidents, subject=rc-mss.reigate.ac.uk disk usage, ticket_status=closed, client=Reigate College, priority=60, created=2025-03-24 10:53:45, last_txn_id=0>, <Ticket(id=4954, rt_number=54224, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-25 00:00:06, last_txn_id=0>, <Ticket(id=4930, rt_number=54200, queue=Incidents, subject=Search Cluster, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-03-21 13:48:30, last_txn_id=0>, <Ticket(id=4962, rt_number=54232, queue=Incidents, subject=WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2025-03-25 11:00:46, last_txn_id=0>, <Ticket(id=4922, rt_number=54192, queue=Incidents, subject=CRITICAL: System Health: Systemd State on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-03-21 08:08:42, last_txn_id=0>, <Ticket(id=4973, rt_number=54243, queue=Incidents, subject=CRITICAL: Backups: rsnapshot hourly on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=50, created=2025-03-25 15:17:45, last_txn_id=0>, <Ticket(id=4939, rt_number=54209, queue=Incidents, subject=Server interruptions, ticket_status=closed, client=Koinex, priority=50, created=2025-03-22 16:29:13, last_txn_id=0>, <Ticket(id=4976, rt_number=54246, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-26 00:00:06, last_txn_id=0>, <Ticket(id=4979, rt_number=54249, queue=Incidents, subject=Fix PBX , ticket_status=closed, client=Internal, priority=0, created=2025-03-26 08:35:52, last_txn_id=0>, <Ticket(id=4978, rt_number=54248, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-mersey on *.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2025-03-26 08:31:10, last_txn_id=0>, <Ticket(id=4966, rt_number=54236, queue=Incidents, subject=compute11 disk usage /var, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:33:38, last_txn_id=0>, <Ticket(id=4972, rt_number=54242, queue=Incidents, subject=WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=1, created=2025-03-25 12:58:03, last_txn_id=0>, <Ticket(id=4983, rt_number=54253, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=40, created=2025-03-26 10:41:26, last_txn_id=0>, <Ticket(id=4984, rt_number=54254, queue=Incidents, subject=CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=60, created=2025-03-26 11:41:12, last_txn_id=0>, <Ticket(id=4993, rt_number=54263, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-27 00:00:04, last_txn_id=0>, <Ticket(id=4999, rt_number=54269, queue=Incidents, subject=web4.tcv.org.uk HTTP status errors, ticket_status=closed, client=TCV, priority=60, created=2025-03-27 09:45:48, last_txn_id=0>, <Ticket(id=5003, rt_number=54273, queue=Incidents, subject=Cron <root@mis> /home/scripts/copy_certs, ticket_status=closed, client=TCV, priority=40, created=2025-03-27 12:33:36, last_txn_id=0>, <Ticket(id=5005, rt_number=54275, queue=Incidents, subject=soft lockup warning on mull, ticket_status=closed, client=AskBio, priority=70, created=2025-03-27 13:47:05, last_txn_id=0>, <Ticket(id=5010, rt_number=54281, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-28 00:00:05, last_txn_id=0>, <Ticket(id=5021, rt_number=54292, queue=Incidents, subject=backgrounder1 disk usage /, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-03-28 09:56:15, last_txn_id=0>, <Ticket(id=5011, rt_number=54282, queue=Incidents, subject=CRITICAL: System Health: Systemd State on aql-svr-sf-radius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=60, created=2025-03-28 07:15:38, last_txn_id=0>, <Ticket(id=5013, rt_number=54284, queue=Incidents, subject=sql{12,13}.opencorporates.internal logrotate failure, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-03-28 08:37:13, last_txn_id=0>, <Ticket(id=5027, rt_number=54298, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=40, created=2025-03-28 15:46:10, last_txn_id=0>, <Ticket(id=5031, rt_number=54302, queue=Incidents, subject=web4.tcv.org.uk HTTP Status alerts, ticket_status=closed, client=TCV, priority=40, created=2025-03-28 16:28:42, last_txn_id=0>]

Ticket resolution report for Incidents

24 Mar - 28 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

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COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions