Ticket resolution report for Incidents

24 Feb - 28 Mar

RT	Created	Closed	Resolution time	Client	Subject
53936	22 Feb, 00:11	24 Feb, 08:16	0.03d	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
53938	24 Feb, 00:00	24 Feb, 08:44	0.07d	Internal	Check for Security Notices and System Updates
53939	24 Feb, 07:00	24 Feb, 10:15	0.23d	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal
53934	21 Feb, 16:10	24 Feb, 16:55	1.07d	AskBio	edb-lab-skye.askbio.com disk usage on /
53986	25 Feb, 00:00	25 Feb, 09:36	0.16d	Internal	Check for Security Notices and System Updates
53993	25 Feb, 11:17	25 Feb, 14:26	0.31d	Cambridge Flow Solutions	Puppet not checking-in on cfsj02.cfs
53995	25 Feb, 17:45	25 Feb, 17:59	0.02d	AskBio	edb-lab-skye.askbio.com disk usage on /
54103	11 Mar, 06:36	11 Mar, 07:56	-	JISC	CRITICAL: HTTP: Yup proxy-core on ath-lin-prx-l02.int.openathens.net
54162	18 Mar, 00:00	18 Mar, 09:00	0.10d	Internal	Check for Security Notices and System Updates
54151	17 Mar, 08:22	18 Mar, 12:51	1.45d	Sucden	interstar02.sucden.co.uk
54158	17 Mar, 18:36	18 Mar, 15:40	0.77d	Internal	Monitoring false positive
54159	17 Mar, 19:19	18 Mar, 15:46	0.78d	OpenCorporates	CRITICAL: disk /var on search2.opencorporates.internal
54165	18 Mar, 09:59	18 Mar, 16:25	0.64d	Crystal Units	crylonlis2024.crystal.local update check failing
54117	12 Mar, 11:10	18 Mar, 17:10	4.60d	Sucden	declan.sucden.co.uk disk usage /data/d1
54171	19 Mar, 00:00	19 Mar, 08:46	0.08d	Internal	Check for Security Notices and System Updates
54167	18 Mar, 16:27	19 Mar, 09:42	0.32d	OpenCorporates	CRITICAL: disk /home on backgrounder1.opencorporates.internal
54178	20 Mar, 00:00	20 Mar, 08:52	0.09d	Internal	Check for Security Notices and System Updates
54174	19 Mar, 14:50	20 Mar, 09:26	0.46d	Azura	Puppet not checking-in on ocado1,2.opentrk.com
54188	20 Mar, 15:15	20 Mar, 15:24	0.02d	BD Group	CRITICAL: HTTP: order.thebusinesssetup.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54195	21 Mar, 08:31	21 Mar, 08:48	0.03d	Tusk IC	mammoth.tusknet unmegered configs
54194	21 Mar, 08:26	21 Mar, 09:16	0.08d	Azura	ocado/ford{1,2}.opentrk.com unmerged configuration
54191	21 Mar, 00:00	21 Mar, 10:44	0.27d	Internal	Check for Security Notices and System Updates
54180	20 Mar, 10:40	21 Mar, 11:59	1.13d	TCV	mis.tcv.org.uk down
54189	20 Mar, 15:41	21 Mar, 13:55	0.82d	OGT	rodney.internal.ogtip.com volume usage /srv/home
54213	24 Mar, 08:35	24 Mar, 08:59	0.04d	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal
54211	24 Mar, 00:00	24 Mar, 09:15	0.13d	Internal	Check for Security Notices and System Updates
54206	22 Mar, 00:06	24 Mar, 10:35	0.26d	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
54216	24 Mar, 10:56	24 Mar, 11:21	0.04d	Advensys	DOWN: arpinodeb.clients.advensys.internal
54214	24 Mar, 09:59	24 Mar, 14:59	0.50d	DLS Plastics	DLS intermittent timeouts
54215	24 Mar, 10:53	24 Mar, 15:25	0.45d	Reigate College	rc-mss.reigate.ac.uk disk usage
54224	25 Mar, 00:00	25 Mar, 08:51	0.09d	Internal	Check for Security Notices and System Updates
54200	21 Mar, 13:48	25 Mar, 11:51	1.80d	OpenCorporates	Search Cluster
54232	25 Mar, 11:00	25 Mar, 12:57	0.20d	Internal	WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
54192	21 Mar, 08:08	25 Mar, 13:04	2.49d	Internal	CRITICAL: System Health: Systemd State on mersey.tiger-computing.co.uk
54243	25 Mar, 15:17	25 Mar, 15:22	0.01d	AskBio	CRITICAL: Backups: rsnapshot hourly on talisker.synpromics.com
54209	22 Mar, 16:29	25 Mar, 18:00	2.00d	Koinex	Server interruptions
54246	26 Mar, 00:00	26 Mar, 08:50	0.08d	Internal	Check for Security Notices and System Updates
54249	26 Mar, 08:35	26 Mar, 09:11	0.06d	Internal	Fix PBX
54248	26 Mar, 08:31	26 Mar, 10:14	0.17d	Internal	CRITICAL: Backups: Restic tcl-mersey on *.tiger-computing.co.uk
54236	25 Mar, 11:33	26 Mar, 10:24	0.88d	OpenCorporates	compute11 disk usage /var
54242	25 Mar, 12:58	26 Mar, 11:21	0.84d	Internal	WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
54253	26 Mar, 10:41	26 Mar, 11:33	0.09d	Advensys	DOWN: arpinodeb.clients.advensys.internal
54254	26 Mar, 11:41	26 Mar, 11:47	0.01d	BD Group	CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal
54263	27 Mar, 00:00	27 Mar, 08:20	0.03d	Internal	Check for Security Notices and System Updates
54269	27 Mar, 09:45	27 Mar, 15:11	0.54d	TCV	web4.tcv.org.uk HTTP status errors
54273	27 Mar, 12:33	27 Mar, 15:30	0.30d	TCV	Cron <root@mis> /home/scripts/copy_certs
54275	27 Mar, 13:47	27 Mar, 16:59	0.32d	AskBio	soft lockup warning on mull
54281	28 Mar, 00:00	28 Mar, 10:15	0.23d	Internal	Check for Security Notices and System Updates
54292	28 Mar, 09:56	28 Mar, 10:57	0.10d	OpenCorporates	backgrounder1 disk usage /
54282	28 Mar, 07:15	28 Mar, 11:21	0.34d	Quickline	CRITICAL: System Health: Systemd State on aql-svr-sf-radius01.quickline.co.uk
54284	28 Mar, 08:37	28 Mar, 11:40	0.31d	OpenCorporates	sql{12,13}.opencorporates.internal logrotate failure
54298	28 Mar, 15:46	28 Mar, 15:56	0.02d	Kahootz	CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com
54302	28 Mar, 16:28	28 Mar, 17:13	0.07d	TCV	web4.tcv.org.uk HTTP Status alerts

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	15.732 msec
System CPU time	0.000 msec
Total CPU time	15.732 msec
Elapsed time	19.881 msec
Context switches	33 voluntary, 29 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-28&queue=Incidents&start=2025-02-24
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-03-28'
'queue'	'Incidents'
'start'	'2025-02-24'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 2, 24), 'end': datetime.date(2025, 3, 28)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-03-28&queue=Incidents&start=2025-02-24' [GET]>
tickets	[<Ticket(id=4700, rt_number=53936, queue=Incidents, subject=CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=101, created=2025-02-22 00:11:55, last_txn_id=2292986>, <Ticket(id=4697, rt_number=53938, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-24 00:00:07, last_txn_id=2292999>, <Ticket(id=4699, rt_number=53939, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=100, created=2025-02-24 07:00:12, last_txn_id=2293141>, <Ticket(id=4695, rt_number=53934, queue=Incidents, subject=edb-lab-skye.askbio.com disk usage on /, ticket_status=closed, client=AskBio, priority=58, created=2025-02-21 16:10:28, last_txn_id=2293725>, <Ticket(id=4714, rt_number=53986, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-02-25 00:00:06, last_txn_id=2294098>, <Ticket(id=4723, rt_number=53993, queue=Incidents, subject=Puppet not checking-in on cfsj02.cfs, ticket_status=closed, client=Cambridge Flow Solutions, priority=37, created=2025-02-25 11:17:47, last_txn_id=2294585>, <Ticket(id=4725, rt_number=53995, queue=Incidents, subject=edb-lab-skye.askbio.com disk usage on /, ticket_status=closed, client=AskBio, priority=58, created=2025-02-25 17:45:13, last_txn_id=2327386>, <Ticket(id=4833, rt_number=54103, queue=Incidents, subject=CRITICAL: HTTP: Yup proxy-core on ath-lin-prx-l02.int.openathens.net, ticket_status=closed, client=JISC, priority=63, created=2025-03-11 06:36:25, last_txn_id=2300682>, <Ticket(id=4892, rt_number=54162, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-18 00:00:04, last_txn_id=0>, <Ticket(id=4882, rt_number=54151, queue=Incidents, subject=interstar02.sucden.co.uk, ticket_status=closed, client=Sucden, priority=71, created=2025-03-17 08:22:06, last_txn_id=2303365>, <Ticket(id=4888, rt_number=54158, queue=Incidents, subject=Monitoring false positive, ticket_status=closed, client=Internal, priority=91, created=2025-03-17 18:36:04, last_txn_id=0>, <Ticket(id=4889, rt_number=54159, queue=Incidents, subject=CRITICAL: disk /var on search2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-17 19:19:52, last_txn_id=0>, <Ticket(id=4895, rt_number=54165, queue=Incidents, subject=crylonlis2024.crystal.local update check failing, ticket_status=closed, client=Crystal Units, priority=70, created=2025-03-18 09:59:50, last_txn_id=0>, <Ticket(id=4847, rt_number=54117, queue=Incidents, subject=declan.sucden.co.uk disk usage /data/d1, ticket_status=closed, client=Sucden, priority=62, created=2025-03-12 11:10:23, last_txn_id=2301592>, <Ticket(id=4901, rt_number=54171, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-19 00:00:05, last_txn_id=0>, <Ticket(id=4897, rt_number=54167, queue=Incidents, subject=CRITICAL: disk /home on backgrounder1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=51, created=2025-03-18 16:27:34, last_txn_id=0>, <Ticket(id=4908, rt_number=54178, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-20 00:00:05, last_txn_id=0>, <Ticket(id=4904, rt_number=54174, queue=Incidents, subject=Puppet not checking-in on ocado1,2.opentrk.com, ticket_status=closed, client=Azura, priority=41, created=2025-03-19 14:50:51, last_txn_id=0>, <Ticket(id=4918, rt_number=54188, queue=Incidents, subject=CRITICAL: HTTP: order.thebusinesssetup.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=40, created=2025-03-20 15:15:03, last_txn_id=0>, <Ticket(id=4925, rt_number=54195, queue=Incidents, subject=mammoth.tusknet unmegered configs, ticket_status=closed, client=Tusk IC, priority=40, created=2025-03-21 08:31:45, last_txn_id=0>, <Ticket(id=4924, rt_number=54194, queue=Incidents, subject=ocado/ford{1,2}.opentrk.com unmerged configuration, ticket_status=closed, client=Azura, priority=40, created=2025-03-21 08:26:22, last_txn_id=0>, <Ticket(id=4921, rt_number=54191, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-21 00:00:05, last_txn_id=0>, <Ticket(id=4910, rt_number=54180, queue=Incidents, subject=mis.tcv.org.uk down, ticket_status=closed, client=TCV, priority=41, created=2025-03-20 10:40:23, last_txn_id=0>, <Ticket(id=4919, rt_number=54189, queue=Incidents, subject=rodney.internal.ogtip.com volume usage /srv/home, ticket_status=closed, client=OGT, priority=61, created=2025-03-20 15:41:26, last_txn_id=0>, <Ticket(id=4943, rt_number=54213, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=40, created=2025-03-24 08:35:25, last_txn_id=0>, <Ticket(id=4941, rt_number=54211, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-24 00:00:06, last_txn_id=0>, <Ticket(id=4936, rt_number=54206, queue=Incidents, subject=CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=70, created=2025-03-22 00:06:18, last_txn_id=0>, <Ticket(id=4946, rt_number=54216, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=40, created=2025-03-24 10:56:14, last_txn_id=0>, <Ticket(id=4944, rt_number=54214, queue=Incidents, subject=DLS intermittent timeouts, ticket_status=closed, client=DLS Plastics, priority=50, created=2025-03-24 09:59:59, last_txn_id=0>, <Ticket(id=4945, rt_number=54215, queue=Incidents, subject=rc-mss.reigate.ac.uk disk usage, ticket_status=closed, client=Reigate College, priority=60, created=2025-03-24 10:53:45, last_txn_id=0>, <Ticket(id=4954, rt_number=54224, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-25 00:00:06, last_txn_id=0>, <Ticket(id=4930, rt_number=54200, queue=Incidents, subject=Search Cluster, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-03-21 13:48:30, last_txn_id=0>, <Ticket(id=4962, rt_number=54232, queue=Incidents, subject=WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2025-03-25 11:00:46, last_txn_id=0>, <Ticket(id=4922, rt_number=54192, queue=Incidents, subject=CRITICAL: System Health: Systemd State on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-03-21 08:08:42, last_txn_id=0>, <Ticket(id=4973, rt_number=54243, queue=Incidents, subject=CRITICAL: Backups: rsnapshot hourly on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=50, created=2025-03-25 15:17:45, last_txn_id=0>, <Ticket(id=4939, rt_number=54209, queue=Incidents, subject=Server interruptions, ticket_status=closed, client=Koinex, priority=50, created=2025-03-22 16:29:13, last_txn_id=0>, <Ticket(id=4976, rt_number=54246, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-26 00:00:06, last_txn_id=0>, <Ticket(id=4979, rt_number=54249, queue=Incidents, subject=Fix PBX , ticket_status=closed, client=Internal, priority=0, created=2025-03-26 08:35:52, last_txn_id=0>, <Ticket(id=4978, rt_number=54248, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-mersey on *.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2025-03-26 08:31:10, last_txn_id=0>, <Ticket(id=4966, rt_number=54236, queue=Incidents, subject=compute11 disk usage /var, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:33:38, last_txn_id=0>, <Ticket(id=4972, rt_number=54242, queue=Incidents, subject=WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=1, created=2025-03-25 12:58:03, last_txn_id=0>, <Ticket(id=4983, rt_number=54253, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=40, created=2025-03-26 10:41:26, last_txn_id=0>, <Ticket(id=4984, rt_number=54254, queue=Incidents, subject=CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=60, created=2025-03-26 11:41:12, last_txn_id=0>, <Ticket(id=4993, rt_number=54263, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-27 00:00:04, last_txn_id=0>, <Ticket(id=4999, rt_number=54269, queue=Incidents, subject=web4.tcv.org.uk HTTP status errors, ticket_status=closed, client=TCV, priority=60, created=2025-03-27 09:45:48, last_txn_id=0>, <Ticket(id=5003, rt_number=54273, queue=Incidents, subject=Cron <root@mis> /home/scripts/copy_certs, ticket_status=closed, client=TCV, priority=40, created=2025-03-27 12:33:36, last_txn_id=0>, <Ticket(id=5005, rt_number=54275, queue=Incidents, subject=soft lockup warning on mull, ticket_status=closed, client=AskBio, priority=70, created=2025-03-27 13:47:05, last_txn_id=0>, <Ticket(id=5010, rt_number=54281, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-28 00:00:05, last_txn_id=0>, <Ticket(id=5021, rt_number=54292, queue=Incidents, subject=backgrounder1 disk usage /, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-03-28 09:56:15, last_txn_id=0>, <Ticket(id=5011, rt_number=54282, queue=Incidents, subject=CRITICAL: System Health: Systemd State on aql-svr-sf-radius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=60, created=2025-03-28 07:15:38, last_txn_id=0>, <Ticket(id=5013, rt_number=54284, queue=Incidents, subject=sql{12,13}.opencorporates.internal logrotate failure, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-03-28 08:37:13, last_txn_id=0>, <Ticket(id=5027, rt_number=54298, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=40, created=2025-03-28 15:46:10, last_txn_id=0>, <Ticket(id=5031, rt_number=54302, queue=Incidents, subject=web4.tcv.org.uk HTTP Status alerts, ticket_status=closed, client=TCV, priority=40, created=2025-03-28 16:28:42, last_txn_id=0>]

Ticket resolution report for Incidents

24 Feb - 28 Mar

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