Ticket resolution report for Requests

17 Feb - 21 Mar

RT	Created	Closed	Resolution time	Client	Subject
53879	14 Feb, 10:17	17 Feb, 11:27	1.12d	Global Brands	10x vpn certs
53890	17 Feb, 09:23	17 Feb, 12:39	0.33d	Global Brands	Michael Nuttall shared the folder "VPNs" with you
53888	17 Feb, 09:12	17 Feb, 13:46	0.46d	OpenCorporates	Route accept-invitation to app
53495	17 Jan, 08:27	17 Feb, 14:07	21.57d	OGT	basil.internal.ogtip.com disk usage /data
53688	29 Jan, 10:31	17 Feb, 14:18	13.38d	Sysdoc	Sysdoc kubernetes cluster upgrade
53748	03 Feb, 00:00	17 Feb, 17:00	10.90d	STS NHS FT	Quarterly Systems Check
53808	07 Feb, 11:14	18 Feb, 09:35	6.83d	OpenCorporates	New Task for Migration Day
53541	21 Jan, 15:32	18 Feb, 09:35	19.41d	OpenCorporates	database cloud migration support
53900	18 Feb, 09:40	18 Feb, 12:43	0.31d	Cambridge Flow Solutions	J cluster...
53896	18 Feb, 00:00	19 Feb, 11:40	1.37d	Internal	Weekly checks
53822	10 Feb, 09:02	19 Feb, 13:14	7.42d	Internal	TCL GPG key expiring \| 01/03/2025
53823	10 Feb, 09:04	19 Feb, 13:24	7.43d	Internal	TCL software signing GPG key expiring \| 1/3/25
53868	13 Feb, 12:31	19 Feb, 13:56	4.14d	Crystal Units	Shopfloor IP Change
53841	11 Feb, 11:05	19 Feb, 14:42	6.36d	Internal	Job role inquiry - Linux Support Consultant
53915	19 Feb, 14:35	19 Feb, 14:45	0.02d	Internal	FW: Linux Support Consultant Vacancy
53893	17 Feb, 12:45	19 Feb, 15:00	2.22d	Internal	Delete account for Dominik Stodolny
53744	31 Jan, 14:20	19 Feb, 15:55	13.16d	Internal	Technical leaving actions for Warwick Hampden-Woodfall
53894	17 Feb, 13:56	19 Feb, 15:57	2.20d	AskBio	Apache vulnerability
53914	19 Feb, 13:43	19 Feb, 16:58	0.33d	OpenCorporates	User remove
53457	13 Jan, 13:31	20 Feb, 08:33	27.50d	Geograph	Adding new docker container to our gitops+k8s cluster.
53920	20 Feb, 09:29	20 Feb, 14:19	0.48d	BD Group	CRITICAL: HTTP: www.efiling.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
53902	18 Feb, 12:41	21 Feb, 10:01	2.73d	Entrepreneurs Circle	Request to Terminate Access for John on 21st February
53906	19 Feb, 09:17	21 Feb, 10:06	2.08d	AskBio	server/gitlab account for Andrew
53930	21 Feb, 12:33	21 Feb, 14:36	0.21d	OpenCorporates	LDAP password change
53929	21 Feb, 12:11	24 Feb, 08:45	0.66d	OpenCorporates	MySQL User
53912	19 Feb, 10:58	24 Feb, 12:18	3.13d	AskBio	GPUs on iona
53982	24 Feb, 13:49	24 Feb, 15:28	0.17d	Cirencester College	Public Key
53789	05 Feb, 17:32	24 Feb, 16:16	12.87d	Kahootz	HTTP Request Smuggling vulnerability reported
53762	03 Feb, 10:50	25 Feb, 10:31	15.97d	OpenCorporates	Lock out backend-redis nodes
53949	24 Feb, 13:00	25 Feb, 11:00	0.80d	AskBio	prompt-softdev
53994	25 Feb, 13:48	25 Feb, 15:51	0.20d	TCV	install perl module
53984	25 Feb, 00:00	25 Feb, 16:28	0.85d	Internal	Weekly checks
54002	27 Feb, 10:56	27 Feb, 11:33	0.06d	Internal	Gitlab upgrade (17.9.1)
53488	16 Jan, 16:29	27 Feb, 12:18	29.58d	Internal	Test restore Team Password Manager
53826	10 Feb, 09:10	18 Mar, 12:55	26.38d	Internal	GPG key expiring: Cecilia Lindberg \| 3/5/25
54027	03 Mar, 16:53	18 Mar, 13:18	10.64d	Azura	Certificate expiring \| paneltex & spare
54161	18 Mar, 00:00	18 Mar, 15:08	0.71d	Internal	Weekly checks
54025	03 Mar, 12:25	19 Mar, 09:33	11.71d	Kahootz	New mariadb-server updates for Sierra and Tango
54131	13 Mar, 10:17	19 Mar, 12:40	4.24d	Internal	TCL self hosted packages
54086	08 Mar, 08:07	19 Mar, 16:39	7.87d	AskBio	AskBio hosts down
53923	20 Feb, 12:32	20 Mar, 10:23	19.78d	Sucden	equistar02 - dracut mode

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	60.855 msec
System CPU time	3.798 msec
Total CPU time	64.653 msec
Elapsed time	69.067 msec
Context switches	20 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-21&queue=Requests&start=2025-02-17
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-03-21'
'queue'	'Requests'
'start'	'2025-02-17'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 2, 17), 'end': datetime.date(2025, 3, 21)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-03-21&queue=Requests&start=2025-02-17' [GET]>
tickets	[<Ticket(id=4606, rt_number=53879, queue=Requests, subject=10x vpn certs, ticket_status=closed, client=Global Brands, priority=1, created=2025-02-14 10:17:01, last_txn_id=2289641>, <Ticket(id=4649, rt_number=53890, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=0, created=2025-02-17 09:23:06, last_txn_id=2289727>, <Ticket(id=4647, rt_number=53888, queue=Requests, subject=Route accept-invitation to app, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-17 09:12:35, last_txn_id=2289778>, <Ticket(id=4266, rt_number=53495, queue=Requests, subject=basil.internal.ogtip.com disk usage /data, ticket_status=closed, client=OGT, priority=38, created=2025-01-17 08:27:48, last_txn_id=2291317>, <Ticket(id=4396, rt_number=53688, queue=Requests, subject=Sysdoc kubernetes cluster upgrade, ticket_status=closed, client=Sysdoc, priority=53, created=2025-01-29 10:31:13, last_txn_id=2291319>, <Ticket(id=4423, rt_number=53748, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=51, created=2025-02-03 00:00:05, last_txn_id=2289971>, <Ticket(id=4536, rt_number=53808, queue=Requests, subject=New Task for Migration Day, ticket_status=closed, client=OpenCorporates, priority=67, created=2025-02-07 11:14:59, last_txn_id=2290172>, <Ticket(id=4311, rt_number=53541, queue=Requests, subject=database cloud migration support, ticket_status=closed, client=OpenCorporates, priority=80, created=2025-01-21 15:32:09, last_txn_id=2290175>, <Ticket(id=4659, rt_number=53900, queue=Requests, subject=J cluster..., ticket_status=closed, client=Cambridge Flow Solutions, priority=0, created=2025-02-18 09:40:04, last_txn_id=2290402>, <Ticket(id=4655, rt_number=53896, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=2, created=2025-02-18 00:00:03, last_txn_id=2290877>, <Ticket(id=4550, rt_number=53822, queue=Requests, subject=TCL GPG key expiring \| 01/03/2025, ticket_status=closed, client=Internal, priority=47, created=2025-02-10 09:02:53, last_txn_id=2290981>, <Ticket(id=4551, rt_number=53823, queue=Requests, subject=TCL software signing GPG key expiring \| 1/3/25, ticket_status=closed, client=Internal, priority=47, created=2025-02-10 09:04:34, last_txn_id=2290997>, <Ticket(id=4595, rt_number=53868, queue=Requests, subject=Shopfloor IP Change, ticket_status=closed, client=Crystal Units, priority=4, created=2025-02-13 12:31:26, last_txn_id=2291042>, <Ticket(id=4568, rt_number=53841, queue=Requests, subject=Job role inquiry - Linux Support Consultant, ticket_status=closed, client=Internal, priority=6, created=2025-02-11 11:05:29, last_txn_id=2291075>, <Ticket(id=4674, rt_number=53915, queue=Requests, subject=FW: Linux Support Consultant Vacancy , ticket_status=closed, client=Internal, priority=0, created=2025-02-19 14:35:39, last_txn_id=2291109>, <Ticket(id=4652, rt_number=53893, queue=Requests, subject=Delete account for Dominik Stodolny, ticket_status=closed, client=Internal, priority=57, created=2025-02-17 12:45:17, last_txn_id=2291126>, <Ticket(id=4420, rt_number=53744, queue=Requests, subject=Technical leaving actions for Warwick Hampden-Woodfall, ticket_status=closed, client=Internal, priority=53, created=2025-01-31 14:20:52, last_txn_id=2291149>, <Ticket(id=4653, rt_number=53894, queue=Requests, subject=Apache vulnerability, ticket_status=closed, client=AskBio, priority=52, created=2025-02-17 13:56:54, last_txn_id=2291154>, <Ticket(id=4673, rt_number=53914, queue=Requests, subject=User remove, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-19 13:43:00, last_txn_id=2291283>, <Ticket(id=4226, rt_number=53457, queue=Requests, subject=Adding new docker container to our gitops+k8s cluster., ticket_status=closed, client=Geograph, priority=46, created=2025-01-13 13:31:04, last_txn_id=2291418>, <Ticket(id=4681, rt_number=53920, queue=Requests, subject=CRITICAL: HTTP: www.efiling.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=0, created=2025-02-20 09:29:43, last_txn_id=2291841>, <Ticket(id=4661, rt_number=53902, queue=Requests, subject=Request to Terminate Access for John on 21st February, ticket_status=closed, client=Entrepreneurs Circle, priority=3, created=2025-02-18 12:41:08, last_txn_id=2292232>, <Ticket(id=4665, rt_number=53906, queue=Requests, subject=server/gitlab account for Andrew, ticket_status=closed, client=AskBio, priority=52, created=2025-02-19 09:17:06, last_txn_id=2292266>, <Ticket(id=4691, rt_number=53930, queue=Requests, subject=LDAP password change, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-21 12:33:53, last_txn_id=2292576>, <Ticket(id=4690, rt_number=53929, queue=Requests, subject=MySQL User, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-02-21 12:11:20, last_txn_id=2293015>, <Ticket(id=4671, rt_number=53912, queue=Requests, subject=GPUs on iona, ticket_status=closed, client=AskBio, priority=53, created=2025-02-19 10:58:25, last_txn_id=2293396>, <Ticket(id=4711, rt_number=53982, queue=Requests, subject=Public Key, ticket_status=closed, client=Cirencester College, priority=50, created=2025-02-24 13:49:24, last_txn_id=2293649>, <Ticket(id=4517, rt_number=53789, queue=Requests, subject=HTTP Request Smuggling vulnerability reported, ticket_status=closed, client=Kahootz, priority=73, created=2025-02-05 17:32:24, last_txn_id=2293686>, <Ticket(id=4438, rt_number=53762, queue=Requests, subject=Lock out backend-redis nodes, ticket_status=closed, client=OpenCorporates, priority=75, created=2025-02-03 10:50:29, last_txn_id=2294261>, <Ticket(id=4710, rt_number=53949, queue=Requests, subject=prompt-softdev, ticket_status=closed, client=AskBio, priority=0, created=2025-02-24 13:00:17, last_txn_id=2294299>, <Ticket(id=4724, rt_number=53994, queue=Requests, subject=install perl module, ticket_status=closed, client=TCV, priority=50, created=2025-02-25 13:48:33, last_txn_id=2294650>, <Ticket(id=4716, rt_number=53984, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=0, created=2025-02-25 00:00:02, last_txn_id=2294703>, <Ticket(id=4732, rt_number=54002, queue=Requests, subject=Gitlab upgrade (17.9.1), ticket_status=closed, client=Internal, priority=0, created=2025-02-27 10:56:26, last_txn_id=2295461>, <Ticket(id=4258, rt_number=53488, queue=Requests, subject=Test restore Team Password Manager, ticket_status=closed, client=Internal, priority=67, created=2025-01-16 16:29:17, last_txn_id=2295562>, <Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=4757, rt_number=54027, queue=Requests, subject=Certificate expiring \| paneltex & spare, ticket_status=closed, client=Azura, priority=43, created=2025-03-03 16:53:42, last_txn_id=2297494>, <Ticket(id=4891, rt_number=54161, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=0, created=2025-03-18 00:00:02, last_txn_id=0>, <Ticket(id=4755, rt_number=54025, queue=Requests, subject=New mariadb-server updates for Sierra and Tango, ticket_status=closed, client=Kahootz, priority=63, created=2025-03-03 12:25:44, last_txn_id=2304733>, <Ticket(id=4861, rt_number=54131, queue=Requests, subject=TCL self hosted packages, ticket_status=closed, client=Internal, priority=42, created=2025-03-13 10:17:40, last_txn_id=2302317>, <Ticket(id=4819, rt_number=54086, queue=Requests, subject=AskBio hosts down, ticket_status=closed, client=AskBio, priority=62, created=2025-03-08 08:07:18, last_txn_id=2299788>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>]

Ticket resolution report for Requests

17 Feb - 21 Mar

Versions

Installed Packages

Resource Usage

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COOKIES Variables

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Templates

resolutions_report_drilldown.html

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Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions