Ticket resolution report for Incidents

17 Feb - 21 Mar

RT	Created	Closed	Resolution time	Client	Subject
53861	12 Feb, 15:32	17 Feb, 09:05	2.35d	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal
53877	14 Feb, 08:13	17 Feb, 11:08	1.29d	Tusk IC	CRITICAL: NRPE Disk: /srv/scratch on mammoth.tusknet
53886	17 Feb, 00:00	17 Feb, 14:00	0.60d	Internal	Check for Security Notices and System Updates
53389	09 Jan, 08:13	17 Feb, 14:34	27.64d	OpenCorporates	sql11-sql12 zfs pool usage
53897	18 Feb, 00:00	18 Feb, 10:34	0.26d	Internal	Check for Security Notices and System Updates
53905	19 Feb, 00:00	19 Feb, 09:29	0.15d	Internal	Check for Security Notices and System Updates
53917	20 Feb, 00:00	20 Feb, 08:45	0.08d	Internal	Check for Security Notices and System Updates
53916	19 Feb, 16:54	20 Feb, 09:28	0.26d	Edinburgh University	Access to maths gpu2 and gpu3
53919	20 Feb, 09:10	20 Feb, 10:15	0.11d	Cirencester College	CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk
53922	20 Feb, 11:26	20 Feb, 14:43	0.33d	OpenCorporates	morph1 resque processes
53925	21 Feb, 00:00	21 Feb, 10:17	0.23d	Internal	Check for Security Notices and System Updates
53936	22 Feb, 00:11	24 Feb, 08:16	0.03d	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
53938	24 Feb, 00:00	24 Feb, 08:44	0.07d	Internal	Check for Security Notices and System Updates
53939	24 Feb, 07:00	24 Feb, 10:15	0.23d	BD Group	CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal
53934	21 Feb, 16:10	24 Feb, 16:55	1.07d	AskBio	edb-lab-skye.askbio.com disk usage on /
53986	25 Feb, 00:00	25 Feb, 09:36	0.16d	Internal	Check for Security Notices and System Updates
53993	25 Feb, 11:17	25 Feb, 14:26	0.31d	Cambridge Flow Solutions	Puppet not checking-in on cfsj02.cfs
53995	25 Feb, 17:45	25 Feb, 17:59	0.02d	AskBio	edb-lab-skye.askbio.com disk usage on /
54103	11 Mar, 06:36	11 Mar, 07:56	-	JISC	CRITICAL: HTTP: Yup proxy-core on ath-lin-prx-l02.int.openathens.net
54162	18 Mar, 00:00	18 Mar, 09:00	0.10d	Internal	Check for Security Notices and System Updates
54151	17 Mar, 08:22	18 Mar, 12:51	1.45d	Sucden	interstar02.sucden.co.uk
54158	17 Mar, 18:36	18 Mar, 15:40	0.77d	Internal	Monitoring false positive
54159	17 Mar, 19:19	18 Mar, 15:46	0.78d	OpenCorporates	CRITICAL: disk /var on search2.opencorporates.internal
54165	18 Mar, 09:59	18 Mar, 16:25	0.64d	Crystal Units	crylonlis2024.crystal.local update check failing
54117	12 Mar, 11:10	18 Mar, 17:10	4.60d	Sucden	declan.sucden.co.uk disk usage /data/d1
54171	19 Mar, 00:00	19 Mar, 08:46	0.08d	Internal	Check for Security Notices and System Updates
54167	18 Mar, 16:27	19 Mar, 09:42	0.32d	OpenCorporates	CRITICAL: disk /home on backgrounder1.opencorporates.internal
54178	20 Mar, 00:00	20 Mar, 08:52	0.09d	Internal	Check for Security Notices and System Updates
54174	19 Mar, 14:50	20 Mar, 09:26	0.46d	Azura	Puppet not checking-in on ocado1,2.opentrk.com
54188	20 Mar, 15:15	20 Mar, 15:24	0.02d	BD Group	CRITICAL: HTTP: order.thebusinesssetup.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54195	21 Mar, 08:31	21 Mar, 08:48	0.03d	Tusk IC	mammoth.tusknet unmegered configs
54194	21 Mar, 08:26	21 Mar, 09:16	0.08d	Azura	ocado/ford{1,2}.opentrk.com unmerged configuration
54191	21 Mar, 00:00	21 Mar, 10:44	0.27d	Internal	Check for Security Notices and System Updates
54180	20 Mar, 10:40	21 Mar, 11:59	1.13d	TCV	mis.tcv.org.uk down
54189	20 Mar, 15:41	21 Mar, 13:55	0.82d	OGT	rodney.internal.ogtip.com volume usage /srv/home

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	11.504 msec
System CPU time	0.000 msec
Total CPU time	11.504 msec
Elapsed time	13.605 msec
Context switches	18 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-21&queue=Incidents&start=2025-02-17
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-03-21'
'queue'	'Incidents'
'start'	'2025-02-17'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 2, 17), 'end': datetime.date(2025, 3, 21)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-03-21&queue=Incidents&start=2025-02-17' [GET]>
tickets	[<Ticket(id=4588, rt_number=53861, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=25, created=2025-02-12 15:32:24, last_txn_id=2289447>, <Ticket(id=4604, rt_number=53877, queue=Incidents, subject=CRITICAL: NRPE Disk: /srv/scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=44, created=2025-02-14 08:13:31, last_txn_id=2289606>, <Ticket(id=4645, rt_number=53886, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-17 00:00:05, last_txn_id=2289810>, <Ticket(id=4190, rt_number=53389, queue=Incidents, subject=sql11-sql12 zfs pool usage, ticket_status=closed, client=OpenCorporates, priority=87, created=2025-01-09 08:13:55, last_txn_id=2289837>, <Ticket(id=4656, rt_number=53897, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-18 00:00:06, last_txn_id=2290272>, <Ticket(id=4664, rt_number=53905, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-19 00:00:05, last_txn_id=2290690>, <Ticket(id=4678, rt_number=53917, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-20 00:00:06, last_txn_id=2291427>, <Ticket(id=4677, rt_number=53916, queue=Incidents, subject=Access to maths gpu2 and gpu3, ticket_status=closed, client=Edinburgh University, priority=1, created=2025-02-19 16:54:38, last_txn_id=2291530>, <Ticket(id=4680, rt_number=53919, queue=Incidents, subject=CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk, ticket_status=closed, client=Cirencester College, priority=43, created=2025-02-20 09:10:31, last_txn_id=2291597>, <Ticket(id=4683, rt_number=53922, queue=Incidents, subject=morph1 resque processes, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-20 11:26:09, last_txn_id=2291889>, <Ticket(id=4686, rt_number=53925, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-21 00:00:05, last_txn_id=2292294>, <Ticket(id=4700, rt_number=53936, queue=Incidents, subject=CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=101, created=2025-02-22 00:11:55, last_txn_id=2292986>, <Ticket(id=4697, rt_number=53938, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-24 00:00:07, last_txn_id=2292999>, <Ticket(id=4699, rt_number=53939, queue=Incidents, subject=CRITICAL: HTTP: formations.elementalcosec.com HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=100, created=2025-02-24 07:00:12, last_txn_id=2293141>, <Ticket(id=4695, rt_number=53934, queue=Incidents, subject=edb-lab-skye.askbio.com disk usage on /, ticket_status=closed, client=AskBio, priority=58, created=2025-02-21 16:10:28, last_txn_id=2293725>, <Ticket(id=4714, rt_number=53986, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-02-25 00:00:06, last_txn_id=2294098>, <Ticket(id=4723, rt_number=53993, queue=Incidents, subject=Puppet not checking-in on cfsj02.cfs, ticket_status=closed, client=Cambridge Flow Solutions, priority=37, created=2025-02-25 11:17:47, last_txn_id=2294585>, <Ticket(id=4725, rt_number=53995, queue=Incidents, subject=edb-lab-skye.askbio.com disk usage on /, ticket_status=closed, client=AskBio, priority=58, created=2025-02-25 17:45:13, last_txn_id=2327386>, <Ticket(id=4833, rt_number=54103, queue=Incidents, subject=CRITICAL: HTTP: Yup proxy-core on ath-lin-prx-l02.int.openathens.net, ticket_status=closed, client=JISC, priority=63, created=2025-03-11 06:36:25, last_txn_id=2300682>, <Ticket(id=4892, rt_number=54162, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-18 00:00:04, last_txn_id=0>, <Ticket(id=4882, rt_number=54151, queue=Incidents, subject=interstar02.sucden.co.uk, ticket_status=closed, client=Sucden, priority=71, created=2025-03-17 08:22:06, last_txn_id=2303365>, <Ticket(id=4888, rt_number=54158, queue=Incidents, subject=Monitoring false positive, ticket_status=closed, client=Internal, priority=91, created=2025-03-17 18:36:04, last_txn_id=0>, <Ticket(id=4889, rt_number=54159, queue=Incidents, subject=CRITICAL: disk /var on search2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-17 19:19:52, last_txn_id=0>, <Ticket(id=4895, rt_number=54165, queue=Incidents, subject=crylonlis2024.crystal.local update check failing, ticket_status=closed, client=Crystal Units, priority=70, created=2025-03-18 09:59:50, last_txn_id=0>, <Ticket(id=4847, rt_number=54117, queue=Incidents, subject=declan.sucden.co.uk disk usage /data/d1, ticket_status=closed, client=Sucden, priority=62, created=2025-03-12 11:10:23, last_txn_id=2301592>, <Ticket(id=4901, rt_number=54171, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-19 00:00:05, last_txn_id=0>, <Ticket(id=4897, rt_number=54167, queue=Incidents, subject=CRITICAL: disk /home on backgrounder1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=51, created=2025-03-18 16:27:34, last_txn_id=0>, <Ticket(id=4908, rt_number=54178, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-20 00:00:05, last_txn_id=0>, <Ticket(id=4904, rt_number=54174, queue=Incidents, subject=Puppet not checking-in on ocado1,2.opentrk.com, ticket_status=closed, client=Azura, priority=41, created=2025-03-19 14:50:51, last_txn_id=0>, <Ticket(id=4918, rt_number=54188, queue=Incidents, subject=CRITICAL: HTTP: order.thebusinesssetup.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=40, created=2025-03-20 15:15:03, last_txn_id=0>, <Ticket(id=4925, rt_number=54195, queue=Incidents, subject=mammoth.tusknet unmegered configs, ticket_status=closed, client=Tusk IC, priority=40, created=2025-03-21 08:31:45, last_txn_id=0>, <Ticket(id=4924, rt_number=54194, queue=Incidents, subject=ocado/ford{1,2}.opentrk.com unmerged configuration, ticket_status=closed, client=Azura, priority=40, created=2025-03-21 08:26:22, last_txn_id=0>, <Ticket(id=4921, rt_number=54191, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-21 00:00:05, last_txn_id=0>, <Ticket(id=4910, rt_number=54180, queue=Incidents, subject=mis.tcv.org.uk down, ticket_status=closed, client=TCV, priority=41, created=2025-03-20 10:40:23, last_txn_id=0>, <Ticket(id=4919, rt_number=54189, queue=Incidents, subject=rodney.internal.ogtip.com volume usage /srv/home, ticket_status=closed, client=OGT, priority=61, created=2025-03-20 15:41:26, last_txn_id=0>]

Ticket resolution report for Incidents

17 Feb - 21 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions