Ticket resolution report for Requests

10 Feb - 14 Feb

RT	Created	Closed	Resolution time	Client	Subject
53751	03 Feb, 00:00	10 Feb, 09:12	5.12d	Internal	Monthly certificate expiry check
53790	05 Feb, 17:40	10 Feb, 11:23	2.37d	Mad Dog Casting	Backups
53807	07 Feb, 08:41	10 Feb, 12:18	1.36d	Tusk IC	new user on LDAP
53773	04 Feb, 09:33	10 Feb, 15:26	4.59d	eTherapeutics	Add SSH keys to DGX machines
53778	04 Feb, 13:00	10 Feb, 15:31	4.25d	BD Group	Apple Verification Files
53382	08 Jan, 09:43	10 Feb, 23:14	23.83d	Sysdoc	CORS error / network error
53836	10 Feb, 16:00	11 Feb, 09:42	0.37d	AskBio	add maddy to docker group
53776	04 Feb, 11:25	11 Feb, 10:50	4.94d	BD Group	301 Redirects
53843	11 Feb, 12:18	11 Feb, 12:55	0.06d	TCV	Client Services
53831	10 Feb, 12:02	11 Feb, 13:21	1.13d	Internal	Old tickets in dashboard reports
53810	07 Feb, 14:38	11 Feb, 13:57	1.93d	ITC Compliance	ITCFS1 file recover
53837	11 Feb, 00:00	11 Feb, 15:18	0.73d	Internal	Weekly checks
53809	07 Feb, 14:37	12 Feb, 09:36	2.50d	eTherapeutics	URGENT: expiring secret replacement
53760	03 Feb, 10:06	12 Feb, 11:50	7.17d	OpenCorporates	Cloud Migration Holding Page
53821	10 Feb, 08:56	12 Feb, 12:03	2.31d	Tusk IC	Expiring certificate \| 13/3/25
53820	10 Feb, 08:51	12 Feb, 12:10	2.33d	Azura	Expiring certificates \| 13/3/25
53819	10 Feb, 08:49	12 Feb, 12:17	2.35d	AskBio	Expiring LDAP certificates \| 7/3/25
53856	12 Feb, 11:36	12 Feb, 14:29	0.29d	OpenCorporates	Upgrade GitLab to 17.8.2
53857	12 Feb, 11:40	12 Feb, 15:19	0.37d	Geograph	Upgrade GitLab to 17.8.2
53860	12 Feb, 14:23	12 Feb, 15:54	0.15d	ITC Compliance	Credential update
53833	10 Feb, 14:51	12 Feb, 21:37	2.31d	Internal	Provision WordPress site for new website
53590	27 Jan, 09:03	13 Feb, 08:34	12.95d	OpenCorporates	dev-compute11
53854	12 Feb, 11:35	13 Feb, 10:26	0.89d	Internal	Upgrade GitLab to 17.8.2
53796	06 Feb, 09:18	13 Feb, 11:02	5.17d	Internal	Mediawiki LTS upgrade
53674	28 Jan, 09:55	13 Feb, 11:09	12.12d	JaeVee	sys.jaevee.co.uk configuration environment
53858	12 Feb, 11:41	13 Feb, 11:12	0.95d	eTherapeutics	Upgrade GitLab to 17.8.2
53687	29 Jan, 10:21	13 Feb, 11:47	11.14d	Ingeus	Ingeus kubernetes cluster upgrade
53782	04 Feb, 19:21	13 Feb, 12:28	6.45d	AskBio	edb-lab-skye: /weka mount timing out
53537	21 Jan, 12:57	13 Feb, 12:47	16.98d	Sucden	Patching Walkthrough
53766	03 Feb, 13:02	14 Feb, 09:38	8.66d	OpenCorporates	Add graphite1.opencorporates.internal to support
53872	13 Feb, 16:44	14 Feb, 09:45	0.30d	TCV	blogs.tcv.org.uk
53853	12 Feb, 11:25	14 Feb, 11:02	1.96d	OpenCorporates	Graphite - Clear out of metrics

git hash: master (83716623)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	41.381 msec
System CPU time	0.022 msec
Total CPU time	41.403 msec
Elapsed time	50.795 msec
Context switches	16 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-14&queue=Requests&start=2025-02-10
REMOTE_ADDR	10.42.140.177
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-02-14'
'queue'	'Requests'
'start'	'2025-02-10'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 2, 10), 'end': datetime.date(2025, 2, 14)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-02-14&queue=Requests&start=2025-02-10' [GET]>
tickets	[<Ticket(id=4424, rt_number=53751, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=66, created=2025-02-03 00:00:09, last_txn_id=2285408>, <Ticket(id=4518, rt_number=53790, queue=Requests, subject=Backups , ticket_status=closed, client=Mad Dog Casting, priority=43, created=2025-02-05 17:40:50, last_txn_id=2285624>, <Ticket(id=4535, rt_number=53807, queue=Requests, subject=new user on LDAP, ticket_status=closed, client=Tusk IC, priority=41, created=2025-02-07 08:41:18, last_txn_id=2285722>, <Ticket(id=4451, rt_number=53773, queue=Requests, subject=Add SSH keys to DGX machines, ticket_status=closed, client=eTherapeutics, priority=44, created=2025-02-04 09:33:46, last_txn_id=2285892>, <Ticket(id=4456, rt_number=53778, queue=Requests, subject=Apple Verification Files, ticket_status=closed, client=BD Group, priority=64, created=2025-02-04 13:00:08, last_txn_id=2285928>, <Ticket(id=4183, rt_number=53382, queue=Requests, subject=CORS error / network error, ticket_status=closed, client=Sysdoc, priority=62, created=2025-01-08 09:43:38, last_txn_id=2286137>, <Ticket(id=4563, rt_number=53836, queue=Requests, subject=add maddy to docker group, ticket_status=closed, client=AskBio, priority=60, created=2025-02-10 16:00:19, last_txn_id=2286397>, <Ticket(id=4454, rt_number=53776, queue=Requests, subject=301 Redirects, ticket_status=closed, client=BD Group, priority=63, created=2025-02-04 11:25:00, last_txn_id=2288733>, <Ticket(id=4570, rt_number=53843, queue=Requests, subject=Client Services, ticket_status=closed, client=TCV, priority=0, created=2025-02-11 12:18:26, last_txn_id=2286707>, <Ticket(id=4558, rt_number=53831, queue=Requests, subject=Old tickets in dashboard reports, ticket_status=closed, client=Internal, priority=41, created=2025-02-10 12:02:00, last_txn_id=2286759>, <Ticket(id=4538, rt_number=53810, queue=Requests, subject=ITCFS1 file recover, ticket_status=closed, client=ITC Compliance, priority=42, created=2025-02-07 14:38:44, last_txn_id=2286807>, <Ticket(id=4566, rt_number=53837, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-02-11 00:00:04, last_txn_id=2286870>, <Ticket(id=4537, rt_number=53809, queue=Requests, subject=URGENT: expiring secret replacement , ticket_status=closed, client=eTherapeutics, priority=48, created=2025-02-07 14:37:56, last_txn_id=2287121>, <Ticket(id=4436, rt_number=53760, queue=Requests, subject=Cloud Migration Holding Page, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-03 10:06:27, last_txn_id=2287334>, <Ticket(id=4549, rt_number=53821, queue=Requests, subject=Expiring certificate \| 13/3/25, ticket_status=closed, client=Tusk IC, priority=42, created=2025-02-10 08:56:28, last_txn_id=2287360>, <Ticket(id=4548, rt_number=53820, queue=Requests, subject=Expiring certificates \| 13/3/25, ticket_status=closed, client=Azura, priority=42, created=2025-02-10 08:51:47, last_txn_id=2287375>, <Ticket(id=4547, rt_number=53819, queue=Requests, subject=Expiring LDAP certificates \| 7/3/25, ticket_status=closed, client=AskBio, priority=62, created=2025-02-10 08:49:02, last_txn_id=2287386>, <Ticket(id=4583, rt_number=53856, queue=Requests, subject=Upgrade GitLab to 17.8.2, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-12 11:36:24, last_txn_id=2287586>, <Ticket(id=4584, rt_number=53857, queue=Requests, subject=Upgrade GitLab to 17.8.2, ticket_status=closed, client=Geograph, priority=0, created=2025-02-12 11:40:25, last_txn_id=2287637>, <Ticket(id=4587, rt_number=53860, queue=Requests, subject=Credential update, ticket_status=closed, client=ITC Compliance, priority=0, created=2025-02-12 14:23:58, last_txn_id=2287697>, <Ticket(id=4560, rt_number=53833, queue=Requests, subject=Provision WordPress site for new website, ticket_status=closed, client=Internal, priority=42, created=2025-02-10 14:51:39, last_txn_id=2287827>, <Ticket(id=4360, rt_number=53590, queue=Requests, subject=dev-compute11, ticket_status=closed, client=OpenCorporates, priority=53, created=2025-01-27 09:03:43, last_txn_id=2288054>, <Ticket(id=4581, rt_number=53854, queue=Requests, subject=Upgrade GitLab to 17.8.2, ticket_status=closed, client=Internal, priority=1, created=2025-02-12 11:35:43, last_txn_id=2288219>, <Ticket(id=4524, rt_number=53796, queue=Requests, subject=Mediawiki LTS upgrade, ticket_status=closed, client=Internal, priority=45, created=2025-02-06 09:18:13, last_txn_id=2288279>, <Ticket(id=4381, rt_number=53674, queue=Requests, subject=sys.jaevee.co.uk configuration environment, ticket_status=closed, client=JaeVee, priority=52, created=2025-01-28 09:55:18, last_txn_id=2288295>, <Ticket(id=4585, rt_number=53858, queue=Requests, subject=Upgrade GitLab to 17.8.2, ticket_status=closed, client=eTherapeutics, priority=1, created=2025-02-12 11:41:41, last_txn_id=2288299>, <Ticket(id=4395, rt_number=53687, queue=Requests, subject=Ingeus kubernetes cluster upgrade, ticket_status=closed, client=Ingeus, priority=51, created=2025-01-29 10:21:10, last_txn_id=2288330>, <Ticket(id=4460, rt_number=53782, queue=Requests, subject=edb-lab-skye: /weka mount timing out, ticket_status=closed, client=AskBio, priority=57, created=2025-02-04 19:21:18, last_txn_id=2288368>, <Ticket(id=4307, rt_number=53537, queue=Requests, subject=Patching Walkthrough, ticket_status=closed, client=Sucden, priority=77, created=2025-01-21 12:57:43, last_txn_id=2288446>, <Ticket(id=4444, rt_number=53766, queue=Requests, subject=Add graphite1.opencorporates.internal to support, ticket_status=closed, client=OpenCorporates, priority=69, created=2025-02-03 13:02:51, last_txn_id=2288982>, <Ticket(id=4599, rt_number=53872, queue=Requests, subject=blogs.tcv.org.uk, ticket_status=closed, client=TCV, priority=51, created=2025-02-13 16:44:23, last_txn_id=2289018>, <Ticket(id=4580, rt_number=53853, queue=Requests, subject=Graphite - Clear out of metrics, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-02-12 11:25:37, last_txn_id=2290569>]

Ticket resolution report for Requests

10 Feb - 14 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions