Ticket resolution report for Problems

13 Jan - 14 Feb

RT	Created	Closed	Resolution time	Client	Subject
53167	11 Dec, 13:15	13 Jan, 12:05	19.88d	eTherapeutics	etx/prod/platform-production and devtools pods not in ready
53050	02 Dec, 11:54	14 Jan, 09:25	27.75d	AskBio	SMART error (Health) detected on host: talisker
53350	03 Jan, 08:23	16 Jan, 08:53	9.05d	Trident Honda	smbfs1.trident.lan high disk usage /svr (sdb)
53516	17 Jan, 17:06	20 Jan, 16:31	0.94d	Trident Honda	smbfs1.trident.lan high disk usage /
53391	09 Jan, 08:46	21 Jan, 12:04	8.33d	OGT	CRITICAL: Backups: Borgmatic on manuel.internal.ogtip.com
53263	18 Dec, 09:22	22 Jan, 09:06	21.97d	OpenCorporates	Ceph health on san1,2
53746	01 Feb, 00:14	04 Feb, 16:09	1.82d	Quickline	CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk
52931	20 Nov, 12:07	07 Feb, 09:36	53.75d	Top to Toe	Amend DB backup script to dump separate .sql files
53057	03 Dec, 09:45	13 Feb, 11:59	49.22d	Rotastat	X2Go Issues
53235	13 Dec, 16:23	13 Feb, 12:36	40.62d	Kahootz	Sierra/Tango DRAC fixing

git hash: master (9cdcf9a5)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	18.463 msec
System CPU time	0.000 msec
Total CPU time	18.463 msec
Elapsed time	24.917 msec
Context switches	10 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-14&queue=Problems&start=2025-01-13
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-02-14'
'queue'	'Problems'
'start'	'2025-01-13'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Problems', 'start': datetime.date(2025, 1, 13), 'end': datetime.date(2025, 2, 14)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-02-14&queue=Problems&start=2025-01-13' [GET]>
tickets	[<Ticket(id=3998, rt_number=53167, queue=Problems, subject=etx/prod/platform-production and devtools pods not in ready, ticket_status=closed, client=eTherapeutics, priority=63, created=2024-12-11 13:15:57, last_txn_id=2271389>, <Ticket(id=3886, rt_number=53050, queue=Problems, subject=SMART error (Health) detected on host: talisker, ticket_status=closed, client=AskBio, priority=91, created=2024-12-02 11:54:38, last_txn_id=2270801>, <Ticket(id=4145, rt_number=53350, queue=Problems, subject=smbfs1.trident.lan high disk usage /svr (sdb), ticket_status=closed, client=Trident Honda, priority=46, created=2025-01-03 08:23:22, last_txn_id=2273014>, <Ticket(id=4286, rt_number=53516, queue=Problems, subject=smbfs1.trident.lan high disk usage /, ticket_status=closed, client=Trident Honda, priority=47, created=2025-01-17 17:06:24, last_txn_id=2273619>, <Ticket(id=4192, rt_number=53391, queue=Problems, subject=CRITICAL: Backups: Borgmatic on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=51, created=2025-01-09 08:46:24, last_txn_id=2274091>, <Ticket(id=4065, rt_number=53263, queue=Problems, subject=Ceph health on san1,2, ticket_status=closed, client=OpenCorporates, priority=86, created=2024-12-18 09:22:02, last_txn_id=2274531>, <Ticket(id=4422, rt_number=53746, queue=Problems, subject=CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=64, created=2025-02-01 00:14:14, last_txn_id=2282726>, <Ticket(id=3742, rt_number=52931, queue=Problems, subject=Amend DB backup script to dump separate .sql files, ticket_status=closed, client=Top to Toe, priority=70, created=2024-11-20 12:07:37, last_txn_id=2286977>, <Ticket(id=3895, rt_number=53057, queue=Problems, subject=X2Go Issues, ticket_status=closed, client=Rotastat, priority=92, created=2024-12-03 09:45:21, last_txn_id=2288363>, <Ticket(id=4034, rt_number=53235, queue=Problems, subject=Sierra/Tango DRAC fixing, ticket_status=closed, client=Kahootz, priority=0, created=2024-12-13 16:23:14, last_txn_id=2290030>]

Ticket resolution report for Problems

13 Jan - 14 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions