Ticket resolution report for Incidents

10 Feb - 14 Feb

RT	Created	Closed	Resolution time	Client	Subject
53731	30 Jan, 00:10	10 Feb, 08:06	7.01d	Quickline	CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk
53792	06 Feb, 00:00	10 Feb, 09:20	2.13d	Internal	Check for Security Notices and System Updates
53828	10 Feb, 10:59	10 Feb, 11:04	0.01d	Advensys	DOWN: arpinodeb.clients.advensys.internal
53816	10 Feb, 00:00	10 Feb, 11:31	0.35d	Internal	Check for Security Notices and System Updates
53813	07 Feb, 17:34	10 Feb, 12:00	0.44d	Internal	Staff VPN broken
53802	06 Feb, 20:00	10 Feb, 13:26	1.54d	BD Group	www.premiercompanyformation.co.uk HTTP
53839	11 Feb, 01:41	11 Feb, 08:11	0.02d	AskBio	Intermittent connectivity problem
53832	10 Feb, 13:01	11 Feb, 08:38	0.56d	Koinex	DOWN: koinexserver.home
53838	11 Feb, 00:00	11 Feb, 10:13	0.22d	Internal	Check for Security Notices and System Updates
53834	10 Feb, 15:38	11 Feb, 11:25	0.58d	BD Group	CRITICAL: HTTP: companyregistrations.completeformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
53851	12 Feb, 08:31	12 Feb, 12:40	0.42d	Internal	CRITICAL: Backups: Borgmatic on woodlands.midnighthax.com
53850	12 Feb, 00:00	12 Feb, 14:15	0.63d	Internal	Check for Security Notices and System Updates
53812	07 Feb, 16:58	12 Feb, 15:48	2.88d	OpenCorporates	Graphite not returning data
53863	12 Feb, 20:32	13 Feb, 08:26	0.04d	AskBio	CRITICAL: NRPE Disk: /home on talisker.synpromics.com
53865	13 Feb, 07:14	13 Feb, 10:03	0.21d	Entrepreneurs Circle	WARNING: Security: Let's Encrypt Certificates on srv.entrepreneurscircle.org
53864	13 Feb, 00:00	13 Feb, 10:05	0.21d	Internal	Check for Security Notices and System Updates
53846	11 Feb, 13:32	13 Feb, 10:34	1.70d	Kahootz	CRITICAL: HTTP: Status HTTPS (all) on echo.hosting.inovem.com
53866	13 Feb, 08:09	13 Feb, 12:08	0.40d	Internal	WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk
53795	06 Feb, 08:35	13 Feb, 18:01	5.94d	Lantech	WARNING: NRPE Disk: All Disks on ipa-m3.private.ipa.ie
53875	14 Feb, 00:08	14 Feb, 09:07	0.11d	Entrepreneurs Circle	CRITICAL: System Health: Systemd State on srv.entrepreneurscircle.org
53876	14 Feb, 00:08	14 Feb, 09:17	0.13d	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
53869	13 Feb, 12:44	14 Feb, 09:25	0.67d	BD Group	HTTP timeouts on ef-v5-nodes.c.ef-platform.internal
53874	14 Feb, 00:00	14 Feb, 09:58	0.20d	Internal	Check for Security Notices and System Updates

git hash: master (83716623)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	11.927 msec
System CPU time	0.161 msec
Total CPU time	12.088 msec
Elapsed time	16.541 msec
Context switches	19 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-14&queue=Incidents&start=2025-02-10
REMOTE_ADDR	10.42.140.177
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-02-14'
'queue'	'Incidents'
'start'	'2025-02-10'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 2, 10), 'end': datetime.date(2025, 2, 14)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-02-14&queue=Incidents&start=2025-02-10' [GET]>
tickets	[<Ticket(id=4408, rt_number=53731, queue=Incidents, subject=CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=66, created=2025-01-30 00:10:06, last_txn_id=2285168>, <Ticket(id=4520, rt_number=53792, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-06 00:00:05, last_txn_id=2285441>, <Ticket(id=4556, rt_number=53828, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=23, created=2025-02-10 10:59:02, last_txn_id=2285607>, <Ticket(id=4544, rt_number=53816, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-10 00:00:07, last_txn_id=2285629>, <Ticket(id=4541, rt_number=53813, queue=Incidents, subject=Staff VPN broken, ticket_status=closed, client=Internal, priority=40, created=2025-02-07 17:34:54, last_txn_id=2285683>, <Ticket(id=4530, rt_number=53802, queue=Incidents, subject=www.premiercompanyformation.co.uk HTTP, ticket_status=closed, client=BD Group, priority=52, created=2025-02-06 20:00:53, last_txn_id=2285764>, <Ticket(id=4565, rt_number=53839, queue=Incidents, subject=Intermittent connectivity problem, ticket_status=closed, client=AskBio, priority=64, created=2025-02-11 01:41:34, last_txn_id=2286286>, <Ticket(id=4559, rt_number=53832, queue=Incidents, subject=DOWN: koinexserver.home, ticket_status=closed, client=Koinex, priority=44, created=2025-02-10 13:01:25, last_txn_id=2286319>, <Ticket(id=4564, rt_number=53838, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-11 00:00:06, last_txn_id=2286456>, <Ticket(id=4561, rt_number=53834, queue=Incidents, subject=CRITICAL: HTTP: companyregistrations.completeformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=61, created=2025-02-10 15:38:49, last_txn_id=2286586>, <Ticket(id=4578, rt_number=53851, queue=Incidents, subject=CRITICAL: Backups: Borgmatic on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=0, created=2025-02-12 08:31:34, last_txn_id=2287479>, <Ticket(id=4577, rt_number=53850, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-12 00:00:04, last_txn_id=2287556>, <Ticket(id=4540, rt_number=53812, queue=Incidents, subject=Graphite not returning data, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-02-07 16:58:58, last_txn_id=2289306>, <Ticket(id=4590, rt_number=53863, queue=Incidents, subject=CRITICAL: NRPE Disk: /home on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=64, created=2025-02-12 20:32:32, last_txn_id=2288024>, <Ticket(id=4592, rt_number=53865, queue=Incidents, subject=WARNING: Security: Let's Encrypt Certificates on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=57, created=2025-02-13 07:14:27, last_txn_id=2288200>, <Ticket(id=4591, rt_number=53864, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-13 00:00:05, last_txn_id=2288207>, <Ticket(id=4573, rt_number=53846, queue=Incidents, subject=CRITICAL: HTTP: Status HTTPS (all) on echo.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=65, created=2025-02-11 13:32:54, last_txn_id=2288223>, <Ticket(id=4593, rt_number=53866, queue=Incidents, subject=WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=0, created=2025-02-13 08:09:07, last_txn_id=2288367>, <Ticket(id=4523, rt_number=53795, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on ipa-m3.private.ipa.ie, ticket_status=closed, client=Lantech, priority=51, created=2025-02-06 08:35:04, last_txn_id=2288647>, <Ticket(id=4602, rt_number=53875, queue=Incidents, subject=CRITICAL: System Health: Systemd State on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=101, created=2025-02-14 00:08:01, last_txn_id=2288871>, <Ticket(id=4603, rt_number=53876, queue=Incidents, subject=CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=101, created=2025-02-14 00:08:16, last_txn_id=2288900>, <Ticket(id=4596, rt_number=53869, queue=Incidents, subject=HTTP timeouts on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=1, created=2025-02-13 12:44:56, last_txn_id=2288927>, <Ticket(id=4601, rt_number=53874, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-14 00:00:04, last_txn_id=2289025>]

Ticket resolution report for Incidents

10 Feb - 14 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions