Ticket resolution report for Requests

06 Jan - 07 Feb

RT	Created	Closed	Resolution time	Client	Subject
53346	02 Jan, 15:48	06 Jan, 10:57	1.51d	Tusk IC	add user to group
53368	06 Jan, 14:28	06 Jan, 14:28	0.00d	Ingeus	Ingeus: login to Azure
53356	06 Jan, 00:00	07 Jan, 08:21	1.04d	Internal	Quarterly Ouse Failover Test
53332	30 Dec, 10:02	07 Jan, 09:50	4.98d	OpenCorporates	Restore database in AWS
53372	07 Jan, 00:00	07 Jan, 12:55	0.49d	Internal	Weekly checks
53345	02 Jan, 11:51	09 Jan, 14:08	5.23d	JISC	Velox Server Security Overview
53396	09 Jan, 11:02	09 Jan, 14:09	0.31d	Internal	Gitlab upgrade (17.7.1)
53397	09 Jan, 11:07	09 Jan, 14:09	0.30d	Geograph	Geograph Gitlab upgrade (17.7.1)
53399	09 Jan, 11:12	10 Jan, 09:39	0.85d	OpenCorporates	OpenCorporates Gitlab upgrade 17.7.1
53373	07 Jan, 00:00	10 Jan, 09:44	3.17d	Internal	Purge old client password records
53377	07 Jan, 15:42	10 Jan, 09:46	2.41d	AskBio	mount R drive on skye
53398	09 Jan, 11:10	10 Jan, 09:58	0.88d	eTherapeutics	ETX GitLab upgrade (17.7.1)
53374	07 Jan, 09:53	10 Jan, 10:14	3.04d	Kahootz	Blocking external access to DNS on everything except Oscar
53367	06 Jan, 14:07	10 Jan, 11:03	3.69d	ITC Compliance	Legacy deployments
53119	10 Dec, 12:48	13 Jan, 08:25	20.56d	eTherapeutics	DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal)
53015	28 Nov, 15:37	13 Jan, 10:51	28.52d	Kahootz	Server reboots for kernel patches
53454	13 Jan, 11:47	13 Jan, 11:54	0.01d	OpenCorporates	Andrei
53358	06 Jan, 00:00	13 Jan, 15:10	5.72d	Internal	Monthly certificate expiry check
53252	16 Dec, 11:01	13 Jan, 15:32	17.45d	Cambridge Flow Solutions	J cluster access
53464	14 Jan, 00:00	14 Jan, 09:57	0.20d	Internal	Weekly checks
53456	13 Jan, 13:05	15 Jan, 09:43	1.66d	Cirencester College	CCOLive browsing slow today
53335	30 Dec, 16:57	15 Jan, 09:45	10.28d	eTherapeutics	ETX infra vpn tunnel
53413	11 Jan, 06:03	16 Jan, 10:14	3.22d	OpenCorporates	ZFS health on SQL12
53460	13 Jan, 14:59	16 Jan, 11:51	2.69d	Internal	Expiring VPN certificate: TCL Staff VPN > gosforth
53478	14 Jan, 18:58	16 Jan, 12:52	1.49d	ITC Compliance	Legacy DB IP Whitelisting
53498	17 Jan, 10:32	17 Jan, 11:49	0.13d	Kahootz	tomcat restart
52785	07 Nov, 10:17	17 Jan, 12:09	48.19d	OpenCorporates	Outstanding monitoring issues: redis1
53501	17 Jan, 11:24	17 Jan, 13:40	0.23d	OGT	Mount Illumina data on Sybil
53407	10 Jan, 11:27	17 Jan, 14:27	5.30d	OpenCorporates	LDAP - Ben Ellis
53251	16 Dec, 10:34	17 Jan, 16:23	21.58d	Trident Honda	Configure UPS for vmsvr1,2
53524	20 Jan, 09:41	20 Jan, 12:06	0.24d	OpenCorporates	MySQL Binlogs
53530	21 Jan, 00:00	21 Jan, 10:24	0.24d	Internal	Weekly checks
53491	16 Jan, 16:59	21 Jan, 15:42	2.87d	eTherapeutics	Route missing on DGX
53564	23 Jan, 10:10	23 Jan, 10:19	0.02d	Internal	Message - Leah \| Q.A \| 020 4513 5298
53565	23 Jan, 10:31	23 Jan, 10:32	0.00d	Internal	Message - Leah Brown \| Qa \| 020 4513 5298
53559	23 Jan, 09:26	23 Jan, 10:36	0.12d	Internal	Gitlab upgrade (17.8.1)
53561	23 Jan, 09:28	23 Jan, 11:23	0.19d	Geograph	Geograph Gitlab upgrade (17.8.1)
53573	23 Jan, 15:59	23 Jan, 16:13	0.02d	ITC Compliance	Office IP update
53563	23 Jan, 09:43	24 Jan, 08:42	0.90d	OpenCorporates	OpenCorporates Gitlab upgrade 17.8.1
53575	23 Jan, 17:06	24 Jan, 10:06	0.30d	OpenCorporates	dev-openc-app11 Puppet
53554	22 Jan, 16:39	24 Jan, 10:15	1.36d	OpenCorporates	dev-compute11 storage
53326	27 Dec, 14:43	24 Jan, 10:37	18.59d	OpenCorporates	Quote for new VMs
53121	10 Dec, 14:19	24 Jan, 11:59	29.77d	OpenCorporates	Server Shutdown Request
53562	23 Jan, 09:33	24 Jan, 13:21	1.38d	eTherapeutics	ETX GitLab upgrade (17.8.1)
53557	23 Jan, 08:37	27 Jan, 08:33	1.99d	OGT	Potential power cut
53571	23 Jan, 15:09	27 Jan, 11:19	1.62d	AskBio	/weka on Jura
53403	09 Jan, 15:29	27 Jan, 12:34	11.71d	Mad Dog Casting	Client Mad Dog termination
53386	08 Jan, 15:17	27 Jan, 14:22	12.91d	Cirencester College	Query: clone PG Database
53570	23 Jan, 14:10	27 Jan, 15:06	2.09d	JISC	OVPN access for OpenAthens user Mike Beringer
53550	22 Jan, 13:36	27 Jan, 15:07	3.15d	ITC Compliance	ITC Termination of service (technical)
52946	21 Nov, 13:17	27 Jan, 15:28	44.22d	BD Group	independent check for web-1
53519	19 Jan, 14:59	27 Jan, 16:33	5.86d	Internal	NOT URGENT: update Spotify repo
53376	07 Jan, 15:29	27 Jan, 16:35	14.11d	OpenCorporates	Network Segmentation
53538	21 Jan, 13:17	27 Jan, 17:23	4.41d	Internal	Please update Bonita's PGP key
53669	28 Jan, 00:00	28 Jan, 10:02	0.20d	Internal	Weekly checks
53666	27 Jan, 17:27	28 Jan, 10:56	0.35d	ITC Compliance	Remove ITC backup system from support (again)
53592	27 Jan, 09:28	28 Jan, 12:13	1.28d	AskBio	Account for Maddy Butler
53593	27 Jan, 09:42	28 Jan, 13:20	1.36d	Kahootz	Introducing Davide Benini, the new Kahootz DevOps Manager
53683	28 Jan, 15:57	28 Jan, 17:21	0.14d	OpenCorporates	sys1 resque
53675	28 Jan, 10:47	29 Jan, 08:33	0.78d	ERF Electrical	WordPress Versions on webdev.erfelectrical.co.uk
53532	21 Jan, 08:04	29 Jan, 08:51	6.08d	JISC	OpenAthens server patching l01 & l02
53721	29 Jan, 11:09	29 Jan, 12:37	0.15d	Cambridge Flow Solutions	cfsj02 node restart
53722	29 Jan, 12:01	29 Jan, 13:25	0.14d	OGT	Recover sqlfile
53553	22 Jan, 16:34	29 Jan, 13:26	4.69d	OpenCorporates	Test run of DB Cloud Migration
53725	29 Jan, 14:06	29 Jan, 14:27	0.03d	NFW	NFW database restore
53539	21 Jan, 13:20	29 Jan, 15:11	6.19d	Internal	Move GPG key expiry doc out of Gobby
53727	29 Jan, 16:42	29 Jan, 16:52	0.02d	Internal	TPM vulnerability patching
53741	31 Jan, 12:37	31 Jan, 13:25	0.08d	OpenCorporates	Please delete
53681	28 Jan, 15:20	03 Feb, 10:06	3.48d	NFW	LEAVERS & NEW STARTERS
53757	03 Feb, 09:05	03 Feb, 13:05	0.40d	OpenCorporates	Graphite
53756	03 Feb, 08:46	03 Feb, 14:25	0.57d	Kahootz	openjdk-11 patching
53752	03 Feb, 00:00	03 Feb, 14:30	0.65d	Ingeus	Ingeus: login to Azure
53759	03 Feb, 09:44	03 Feb, 16:35	0.68d	Entrepreneurs Circle	EC: New SFTP User Account
53769	04 Feb, 00:00	04 Feb, 16:28	0.85d	Internal	Weekly checks
53764	03 Feb, 11:13	04 Feb, 16:35	1.54d	Quickline	Installing zabbix-web-service on AQL-SVR-ZABBIX-APP [IT-37652]
53780	04 Feb, 17:06	04 Feb, 17:44	0.06d	Cambridge Flow Solutions	J cluster - licnese server..
53781	04 Feb, 18:52	05 Feb, 08:09	0.02d	Internal	Message - Sandra Keith \| Design Ingenious \| +17134878048
53785	05 Feb, 10:04	05 Feb, 10:26	0.04d	Internal	Message - Ben Anderson \| Up Work \| 1-563-205-5871
53768	03 Feb, 22:10	05 Feb, 14:44	1.67d	AskBio	Failed Logins from "admin"
53770	04 Feb, 00:00	06 Feb, 09:34	2.16d	Internal	Purge old client password records
51777	13 Aug, 12:33	06 Feb, 11:08	122.86d	Quickline	24/7 support for 2x RADIUS and 2x Zabbix servers
53461	13 Jan, 15:06	06 Feb, 11:52	17.68d	OpenCorporates	Expiring VPN certificates
53763	03 Feb, 10:58	06 Feb, 17:33	3.66d	AskBio	ssh issues
52908	18 Nov, 16:57	06 Feb, 17:43	55.08d	eTherapeutics	Buckets being back up daily and weekly, possibly monthly

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	81.021 msec
System CPU time	0.001 msec
Total CPU time	81.022 msec
Elapsed time	92.566 msec
Context switches	79 voluntary, 15 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-07&queue=Requests&start=2025-01-06
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-02-07'
'queue'	'Requests'
'start'	'2025-01-06'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 1, 6), 'end': datetime.date(2025, 2, 7)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-02-07&queue=Requests&start=2025-01-06' [GET]>
tickets	[<Ticket(id=4141, rt_number=53346, queue=Requests, subject=add user to group, ticket_status=closed, client=Tusk IC, priority=46, created=2025-01-02 15:48:40, last_txn_id=2266217>, <Ticket(id=4165, rt_number=53368, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=40, created=2025-01-06 14:28:16, last_txn_id=2282084>, <Ticket(id=4151, rt_number=53356, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=closed, client=Internal, priority=2, created=2025-01-06 00:00:05, last_txn_id=2266798>, <Ticket(id=4102, rt_number=53332, queue=Requests, subject=Restore database in AWS, ticket_status=closed, client=OpenCorporates, priority=76, created=2024-12-30 10:02:59, last_txn_id=2266914>, <Ticket(id=4168, rt_number=53372, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-01-07 00:00:06, last_txn_id=2267172>, <Ticket(id=4140, rt_number=53345, queue=Requests, subject=Velox Server Security Overview, ticket_status=closed, client=JISC, priority=64, created=2025-01-02 11:51:06, last_txn_id=2268415>, <Ticket(id=4197, rt_number=53396, queue=Requests, subject=Gitlab upgrade (17.7.1), ticket_status=closed, client=Internal, priority=40, created=2025-01-09 11:02:59, last_txn_id=2268423>, <Ticket(id=4198, rt_number=53397, queue=Requests, subject=Geograph Gitlab upgrade (17.7.1), ticket_status=closed, client=Geograph, priority=45, created=2025-01-09 11:07:42, last_txn_id=2268432>, <Ticket(id=4200, rt_number=53399, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.7.1, ticket_status=closed, client=OpenCorporates, priority=46, created=2025-01-09 11:12:09, last_txn_id=2269080>, <Ticket(id=4169, rt_number=53373, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=44, created=2025-01-07 00:00:07, last_txn_id=2269107>, <Ticket(id=4174, rt_number=53377, queue=Requests, subject=mount R drive on skye, ticket_status=closed, client=AskBio, priority=43, created=2025-01-07 15:42:09, last_txn_id=2271132>, <Ticket(id=4199, rt_number=53398, queue=Requests, subject=ETX GitLab upgrade (17.7.1), ticket_status=closed, client=eTherapeutics, priority=46, created=2025-01-09 11:10:11, last_txn_id=2269156>, <Ticket(id=4171, rt_number=53374, queue=Requests, subject=Blocking external access to DNS on everything except Oscar, ticket_status=closed, client=Kahootz, priority=63, created=2025-01-07 09:53:24, last_txn_id=2271711>, <Ticket(id=4164, rt_number=53367, queue=Requests, subject=Legacy deployments, ticket_status=closed, client=ITC Compliance, priority=44, created=2025-01-06 14:07:15, last_txn_id=2271130>, <Ticket(id=3980, rt_number=53119, queue=Requests, subject=DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal), ticket_status=closed, client=eTherapeutics, priority=64, created=2024-12-10 12:48:59, last_txn_id=2269771>, <Ticket(id=3816, rt_number=53015, queue=Requests, subject=Server reboots for kernel patches, ticket_status=closed, client=Kahootz, priority=84, created=2024-11-28 15:37:50, last_txn_id=2271387>, <Ticket(id=4223, rt_number=53454, queue=Requests, subject=Andrei , ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-13 11:47:09, last_txn_id=2271391>, <Ticket(id=4152, rt_number=53358, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=66, created=2025-01-06 00:00:09, last_txn_id=2270414>, <Ticket(id=4054, rt_number=53252, queue=Requests, subject=J cluster access, ticket_status=closed, client=Cambridge Flow Solutions, priority=60, created=2024-12-16 11:01:04, last_txn_id=2270438>, <Ticket(id=4233, rt_number=53464, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-01-14 00:00:02, last_txn_id=2270852>, <Ticket(id=4225, rt_number=53456, queue=Requests, subject=CCOLive browsing slow today, ticket_status=closed, client=Cirencester College, priority=42, created=2025-01-13 13:05:45, last_txn_id=2273121>, <Ticket(id=4124, rt_number=53335, queue=Requests, subject=ETX infra vpn tunnel, ticket_status=closed, client=eTherapeutics, priority=52, created=2024-12-30 16:57:01, last_txn_id=2271294>, <Ticket(id=4218, rt_number=53413, queue=Requests, subject=ZFS health on SQL12, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-01-11 06:03:03, last_txn_id=2271655>, <Ticket(id=4229, rt_number=53460, queue=Requests, subject=Expiring VPN certificate: TCL Staff VPN > gosforth, ticket_status=closed, client=Internal, priority=42, created=2025-01-13 14:59:56, last_txn_id=2271839>, <Ticket(id=4247, rt_number=53478, queue=Requests, subject=Legacy DB IP Whitelisting, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-01-14 18:58:21, last_txn_id=2271901>, <Ticket(id=4269, rt_number=53498, queue=Requests, subject=tomcat restart, ticket_status=closed, client=Kahootz, priority=60, created=2025-01-17 10:32:43, last_txn_id=2272561>, <Ticket(id=3786, rt_number=52785, queue=Requests, subject=Outstanding monitoring issues: redis1, ticket_status=closed, client=OpenCorporates, priority=81, created=2024-11-07 10:17:13, last_txn_id=2272602>, <Ticket(id=4272, rt_number=53501, queue=Requests, subject=Mount Illumina data on Sybil, ticket_status=closed, client=OGT, priority=40, created=2025-01-17 11:24:51, last_txn_id=2272687>, <Ticket(id=4208, rt_number=53407, queue=Requests, subject=LDAP - Ben Ellis, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-01-10 11:27:50, last_txn_id=2272730>, <Ticket(id=4053, rt_number=53251, queue=Requests, subject=Configure UPS for vmsvr1,2, ticket_status=closed, client=Trident Honda, priority=74, created=2024-12-16 10:34:52, last_txn_id=2272914>, <Ticket(id=4294, rt_number=53524, queue=Requests, subject=MySQL Binlogs, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-20 09:41:43, 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rt_number=53561, queue=Requests, subject=Geograph Gitlab upgrade (17.8.1), ticket_status=closed, client=Geograph, priority=40, created=2025-01-23 09:28:44, last_txn_id=2275923>, <Ticket(id=4343, rt_number=53573, queue=Requests, subject=Office IP update, ticket_status=closed, client=ITC Compliance, priority=40, created=2025-01-23 15:59:01, last_txn_id=2278357>, <Ticket(id=4333, rt_number=53563, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.8.1, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-01-23 09:43:42, last_txn_id=2276479>, <Ticket(id=4345, rt_number=53575, queue=Requests, subject=dev-openc-app11 Puppet, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-01-23 17:06:14, last_txn_id=2279252>, <Ticket(id=4324, rt_number=53554, queue=Requests, subject=dev-compute11 storage, ticket_status=closed, client=OpenCorporates, priority=42, created=2025-01-22 16:39:53, last_txn_id=2276751>, <Ticket(id=4096, rt_number=53326, queue=Requests, subject=Quote for new VMs, ticket_status=closed, client=OpenCorporates, priority=73, created=2024-12-27 14:43:31, last_txn_id=2280412>, <Ticket(id=3982, rt_number=53121, queue=Requests, subject=Server Shutdown Request, ticket_status=closed, client=OpenCorporates, priority=93, created=2024-12-10 14:19:30, last_txn_id=2276908>, <Ticket(id=4332, rt_number=53562, queue=Requests, subject=ETX GitLab upgrade (17.8.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-01-23 09:33:51, last_txn_id=2276940>, <Ticket(id=4327, rt_number=53557, queue=Requests, subject=Potential power cut, ticket_status=closed, client=OGT, priority=42, created=2025-01-23 08:37:19, last_txn_id=2277350>, <Ticket(id=4341, rt_number=53571, queue=Requests, subject=/weka on Jura, ticket_status=closed, client=AskBio, priority=62, created=2025-01-23 15:09:11, last_txn_id=2277741>, <Ticket(id=4204, rt_number=53403, queue=Requests, subject=Client Mad Dog termination, ticket_status=closed, client=Mad Dog 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created=2025-01-27 09:28:01, last_txn_id=2278883>, <Ticket(id=4363, rt_number=53593, queue=Requests, subject=Introducing Davide Benini, the new Kahootz DevOps Manager, ticket_status=closed, client=Kahootz, priority=61, created=2025-01-27 09:42:01, last_txn_id=2278925>, <Ticket(id=4390, rt_number=53683, queue=Requests, subject=sys1 resque, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-28 15:57:30, last_txn_id=2279202>, <Ticket(id=4382, rt_number=53675, queue=Requests, subject=WordPress Versions on webdev.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=38, created=2025-01-28 10:47:28, last_txn_id=2279359>, <Ticket(id=4301, rt_number=53532, queue=Requests, subject=OpenAthens server patching l01 & l02, ticket_status=closed, client=JISC, priority=66, created=2025-01-21 08:04:52, last_txn_id=2279372>, <Ticket(id=4397, rt_number=53721, queue=Requests, subject=cfsj02 node restart, ticket_status=closed, client=Cambridge Flow Solutions, priority=40, created=2025-01-29 11:09:51, last_txn_id=2279806>, <Ticket(id=4398, rt_number=53722, queue=Requests, subject=Recover sqlfile, ticket_status=closed, client=OGT, priority=60, created=2025-01-29 12:01:23, last_txn_id=2279870>, <Ticket(id=4323, rt_number=53553, queue=Requests, subject=Test run of DB Cloud Migration, ticket_status=closed, client=OpenCorporates, priority=66, created=2025-01-22 16:34:14, last_txn_id=2279874>, <Ticket(id=4402, rt_number=53725, queue=Requests, subject=NFW database restore, ticket_status=closed, client=NFW, priority=40, created=2025-01-29 14:06:27, last_txn_id=2279965>, <Ticket(id=4309, rt_number=53539, queue=Requests, subject=Move GPG key expiry doc out of Gobby, ticket_status=closed, client=Internal, priority=6, created=2025-01-21 13:20:02, last_txn_id=2279990>, <Ticket(id=4404, rt_number=53727, queue=Requests, subject=TPM vulnerability patching, ticket_status=closed, client=Internal, priority=45, created=2025-01-29 16:42:09, last_txn_id=2280133>, <Ticket(id=4417, rt_number=53741, queue=Requests, subject=Please delete, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-31 12:37:23, last_txn_id=2280983>, <Ticket(id=4388, rt_number=53681, queue=Requests, subject=LEAVERS & NEW STARTERS, ticket_status=closed, client=NFW, priority=41, created=2025-01-28 15:20:12, last_txn_id=2283685>, <Ticket(id=4433, rt_number=53757, queue=Requests, subject=Graphite, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-02-03 09:05:10, last_txn_id=2281932>, <Ticket(id=4432, rt_number=53756, queue=Requests, subject=openjdk-11 patching, ticket_status=closed, client=Kahootz, priority=60, created=2025-02-03 08:46:29, last_txn_id=2283687>, <Ticket(id=4427, rt_number=53752, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=60, created=2025-02-03 00:00:10, last_txn_id=2282015>, <Ticket(id=4435, rt_number=53759, queue=Requests, subject=EC: New SFTP User Account, ticket_status=closed, client=Entrepreneurs Circle, priority=60, created=2025-02-03 09:44:23, last_txn_id=2282108>, <Ticket(id=4447, rt_number=53769, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-02-04 00:00:04, last_txn_id=2282760>, <Ticket(id=4440, rt_number=53764, queue=Requests, subject=Installing zabbix-web-service on AQL-SVR-ZABBIX-APP [IT-37652], ticket_status=closed, client=Quickline, priority=61, created=2025-02-03 11:13:57, last_txn_id=2284513>, <Ticket(id=4458, rt_number=53780, queue=Requests, subject=J cluster - licnese server.., ticket_status=closed, client=Cambridge Flow Solutions, priority=40, created=2025-02-04 17:06:57, last_txn_id=2284515>, <Ticket(id=4459, rt_number=53781, queue=Requests, subject=Message - Sandra Keith \| Design Ingenious \| +17134878048, ticket_status=closed, client=Internal, priority=0, created=2025-02-04 18:52:52, last_txn_id=2282957>, <Ticket(id=4463, rt_number=53785, queue=Requests, subject=Message - Ben Anderson \| Up Work \| 1-563-205-5871, ticket_status=closed, client=Internal, priority=40, created=2025-02-05 10:04:32, last_txn_id=2283046>, <Ticket(id=4446, rt_number=53768, queue=Requests, subject=Failed Logins from "admin", ticket_status=closed, client=AskBio, priority=61, created=2025-02-03 22:10:53, last_txn_id=2285091>, <Ticket(id=4449, rt_number=53770, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=43, created=2025-02-04 00:00:05, last_txn_id=2283873>, <Ticket(id=3774, rt_number=51777, queue=Requests, subject=24/7 support for 2x RADIUS and 2x Zabbix servers, ticket_status=closed, client=Quickline, priority=53, created=2024-08-13 12:33:10, last_txn_id=2284129>, <Ticket(id=4230, rt_number=53461, queue=Requests, subject=Expiring VPN certificates, ticket_status=closed, client=OpenCorporates, priority=58, created=2025-01-13 15:06:41, last_txn_id=2284185>, <Ticket(id=4439, rt_number=53763, queue=Requests, subject=ssh issues, ticket_status=closed, client=AskBio, priority=63, created=2025-02-03 10:58:11, last_txn_id=2286184>, <Ticket(id=3758, rt_number=52908, queue=Requests, subject=Buckets being back up daily and weekly, possibly monthly, ticket_status=closed, client=eTherapeutics, priority=51, created=2024-11-18 16:57:21, last_txn_id=2284426>]

Ticket resolution report for Requests

06 Jan - 07 Feb

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