Ticket resolution report for Incidents

03 Feb - 07 Feb

RT	Created	Closed	Resolution time	Client	Subject
53750	03 Feb, 00:00	03 Feb, 08:58	0.10d	Internal	Check for Security Notices and System Updates
53761	03 Feb, 10:07	03 Feb, 11:02	0.09d	Geograph	Geograph/staging/data.geograph.org.uk issues
53685	29 Jan, 00:50	03 Feb, 11:28	3.35d	OpenCorporates	statsd on sec1 down
53753	03 Feb, 08:05	03 Feb, 13:47	0.57d	Sysdoc	sysdoc/flightpath monitoring failure
53771	04 Feb, 00:00	04 Feb, 09:55	0.19d	Internal	Check for Security Notices and System Updates
53775	04 Feb, 10:37	04 Feb, 11:33	0.09d	OpenCorporates	Unable to access *.opencorporates.internal
53726	29 Jan, 15:36	04 Feb, 12:14	3.66d	OpenCorporates	Can't access Open Corporates XCA
53758	03 Feb, 09:29	04 Feb, 12:33	1.31d	OpenCorporates	compute11 Paul Kenrick ssh access
53767	03 Feb, 14:12	04 Feb, 14:47	1.06d	Quickline	DOWN: aql-svr-zabbix-app.quickline.co.uk
53783	05 Feb, 00:00	05 Feb, 09:27	0.15d	Internal	Check for Security Notices and System Updates
53467	14 Jan, 08:11	05 Feb, 09:56	16.17d	AskBio	macleod.synpromics.com frozen mail
53772	04 Feb, 08:22	05 Feb, 14:08	1.58d	Internal	CRITICAL: Storage: RAID on woodlands.midnighthax.com
53774	04 Feb, 09:57	05 Feb, 15:50	1.59d	Sysdoc	sysdoc prometheus volumes filling up
53779	04 Feb, 15:13	05 Feb, 16:39	1.14d	Kahootz	xray tomcat
53788	05 Feb, 16:51	06 Feb, 08:33	0.17d	Geograph	CRITICAL: HTTP: Geograph www HTTP on www.geograph.org.uk
53787	05 Feb, 12:58	06 Feb, 11:58	0.90d	Globecast	WARNING: NRPE Disk: All Disks on gcukscheddb01.globecastne.com
53800	06 Feb, 14:16	06 Feb, 16:01	0.18d	OGT	CRITICAL: Database: MySQL Threads on dec.internal.ogtip.com
53805	07 Feb, 08:04	07 Feb, 09:13	0.12d	eTherapeutics	Storage alert: /var on dgx1.internal.etherapeutics.co.uk
53804	07 Feb, 00:00	07 Feb, 09:48	0.18d	Internal	Check for Security Notices and System Updates
53806	07 Feb, 08:04	07 Feb, 12:33	0.45d	Advensys	DOWN: arpinodeb.clients.advensys.internal

git hash: master (83716623)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	28.777 msec
System CPU time	0.648 msec
Total CPU time	29.425 msec
Elapsed time	35.372 msec
Context switches	9 voluntary, 11 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-07&queue=Incidents&start=2025-02-03
REMOTE_ADDR	10.42.140.177
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-02-07'
'queue'	'Incidents'
'start'	'2025-02-03'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 2, 3), 'end': datetime.date(2025, 2, 7)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-02-07&queue=Incidents&start=2025-02-03' [GET]>
tickets	[<Ticket(id=4428, rt_number=53750, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-03 00:00:08, last_txn_id=2281493>, <Ticket(id=4437, rt_number=53761, queue=Incidents, subject=Geograph/staging/data.geograph.org.uk issues, ticket_status=closed, client=Geograph, priority=40, created=2025-02-03 10:07:55, last_txn_id=2281750>, <Ticket(id=4393, rt_number=53685, queue=Incidents, subject=statsd on sec1 down, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-01-29 00:50:18, last_txn_id=2281833>, <Ticket(id=4429, rt_number=53753, queue=Incidents, subject=sysdoc/flightpath monitoring failure, ticket_status=closed, client=Sysdoc, priority=45, created=2025-02-03 08:05:35, last_txn_id=2281961>, <Ticket(id=4448, rt_number=53771, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-04 00:00:07, last_txn_id=2282342>, <Ticket(id=4453, rt_number=53775, queue=Incidents, subject=Unable to access *.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=65, created=2025-02-04 10:37:01, last_txn_id=2282432>, <Ticket(id=4403, rt_number=53726, queue=Incidents, subject=Can't access Open Corporates XCA, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-01-29 15:36:52, last_txn_id=2282511>, <Ticket(id=4434, rt_number=53758, queue=Incidents, subject=compute11 Paul Kenrick ssh access, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-02-03 09:29:56, last_txn_id=2282521>, <Ticket(id=4445, rt_number=53767, queue=Incidents, subject=DOWN: aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=64, created=2025-02-03 14:12:54, last_txn_id=2282636>, <Ticket(id=4461, rt_number=53783, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-05 00:00:04, last_txn_id=2282975>, <Ticket(id=4236, rt_number=53467, queue=Incidents, subject=macleod.synpromics.com frozen mail, ticket_status=closed, client=AskBio, priority=73, created=2025-01-14 08:11:55, last_txn_id=2283011>, <Ticket(id=4450, rt_number=53772, queue=Incidents, subject=CRITICAL: Storage: RAID on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=41, created=2025-02-04 08:22:35, last_txn_id=2283350>, <Ticket(id=4452, rt_number=53774, queue=Incidents, subject=sysdoc prometheus volumes filling up, ticket_status=closed, client=Sysdoc, priority=46, created=2025-02-04 09:57:24, last_txn_id=2283468>, <Ticket(id=4457, rt_number=53779, queue=Incidents, subject=xray tomcat, ticket_status=closed, client=Kahootz, priority=61, created=2025-02-04 15:13:18, last_txn_id=2283532>, <Ticket(id=4516, rt_number=53788, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTP on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=41, created=2025-02-05 16:51:27, last_txn_id=2283809>, <Ticket(id=4515, rt_number=53787, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=38, created=2025-02-05 12:58:42, last_txn_id=2284189>, <Ticket(id=4528, rt_number=53800, queue=Incidents, subject=CRITICAL: Database: MySQL Threads on dec.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-02-06 14:16:13, last_txn_id=2286186>, <Ticket(id=4533, rt_number=53805, queue=Incidents, subject=Storage alert: /var on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=37, created=2025-02-07 08:04:13, last_txn_id=2284648>, <Ticket(id=4531, rt_number=53804, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-07 00:00:06, last_txn_id=2284712>, <Ticket(id=4534, rt_number=53806, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=23, created=2025-02-07 08:04:41, last_txn_id=2284811>]

Ticket resolution report for Incidents

03 Feb - 07 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions