Ticket resolution report for Requests

27 Jan - 31 Jan

RT	Created	Closed	Resolution time	Client	Subject
53557	23 Jan, 08:37	27 Jan, 08:33	1.99d	OGT	Potential power cut
53571	23 Jan, 15:09	27 Jan, 11:19	1.62d	AskBio	/weka on Jura
53403	09 Jan, 15:29	27 Jan, 12:34	11.71d	Mad Dog Casting	Client Mad Dog termination
53386	08 Jan, 15:17	27 Jan, 14:22	12.91d	Cirencester College	Query: clone PG Database
53570	23 Jan, 14:10	27 Jan, 15:06	2.09d	JISC	OVPN access for OpenAthens user Mike Beringer
53550	22 Jan, 13:36	27 Jan, 15:07	3.15d	ITC Compliance	ITC Termination of service (technical)
52946	21 Nov, 13:17	27 Jan, 15:28	44.22d	BD Group	independent check for web-1
53519	19 Jan, 14:59	27 Jan, 16:33	5.86d	Internal	NOT URGENT: update Spotify repo
53376	07 Jan, 15:29	27 Jan, 16:35	14.11d	OpenCorporates	Network Segmentation
53538	21 Jan, 13:17	27 Jan, 17:23	4.41d	Internal	Please update Bonita's PGP key
53669	28 Jan, 00:00	28 Jan, 10:02	0.20d	Internal	Weekly checks
53666	27 Jan, 17:27	28 Jan, 10:56	0.35d	ITC Compliance	Remove ITC backup system from support (again)
53592	27 Jan, 09:28	28 Jan, 12:13	1.28d	AskBio	Account for Maddy Butler
53593	27 Jan, 09:42	28 Jan, 13:20	1.36d	Kahootz	Introducing Davide Benini, the new Kahootz DevOps Manager
53683	28 Jan, 15:57	28 Jan, 17:21	0.14d	OpenCorporates	sys1 resque
53675	28 Jan, 10:47	29 Jan, 08:33	0.78d	ERF Electrical	WordPress Versions on webdev.erfelectrical.co.uk
53532	21 Jan, 08:04	29 Jan, 08:51	6.08d	JISC	OpenAthens server patching l01 & l02
53721	29 Jan, 11:09	29 Jan, 12:37	0.15d	Cambridge Flow Solutions	cfsj02 node restart
53722	29 Jan, 12:01	29 Jan, 13:25	0.14d	OGT	Recover sqlfile
53553	22 Jan, 16:34	29 Jan, 13:26	4.69d	OpenCorporates	Test run of DB Cloud Migration
53725	29 Jan, 14:06	29 Jan, 14:27	0.03d	NFW	NFW database restore
53539	21 Jan, 13:20	29 Jan, 15:11	6.19d	Internal	Move GPG key expiry doc out of Gobby
53727	29 Jan, 16:42	29 Jan, 16:52	0.02d	Internal	TPM vulnerability patching
53741	31 Jan, 12:37	31 Jan, 13:25	0.08d	OpenCorporates	Please delete

git hash: master (83716623)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	33.886 msec
System CPU time	3.900 msec
Total CPU time	37.786 msec
Elapsed time	53.151 msec
Context switches	8 voluntary, 25 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-31&queue=Requests&start=2025-01-27
REMOTE_ADDR	10.42.140.177
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-01-31'
'queue'	'Requests'
'start'	'2025-01-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2025, 1, 27), 'end': datetime.date(2025, 1, 31)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-01-31&queue=Requests&start=2025-01-27' [GET]>
tickets	[<Ticket(id=4327, rt_number=53557, queue=Requests, subject=Potential power cut, ticket_status=closed, client=OGT, priority=42, created=2025-01-23 08:37:19, last_txn_id=2277350>, <Ticket(id=4341, rt_number=53571, queue=Requests, subject=/weka on Jura, ticket_status=closed, client=AskBio, priority=62, created=2025-01-23 15:09:11, last_txn_id=2277741>, <Ticket(id=4204, rt_number=53403, queue=Requests, subject=Client Mad Dog termination, ticket_status=closed, client=Mad Dog Casting, priority=52, created=2025-01-09 15:29:39, last_txn_id=2277836>, <Ticket(id=4187, rt_number=53386, queue=Requests, subject=Query: clone PG Database, ticket_status=closed, client=Cirencester College, priority=53, created=2025-01-08 15:17:50, last_txn_id=2277898>, <Ticket(id=4340, rt_number=53570, queue=Requests, subject=OVPN access for OpenAthens user Mike Beringer, ticket_status=closed, client=JISC, priority=62, created=2025-01-23 14:10:56, last_txn_id=2277926>, <Ticket(id=4320, rt_number=53550, queue=Requests, subject=ITC Termination of service (technical), ticket_status=closed, client=ITC Compliance, priority=62, created=2025-01-22 13:36:05, last_txn_id=2277937>, <Ticket(id=3751, rt_number=52946, queue=Requests, subject=independent check for web-1, ticket_status=closed, client=BD Group, priority=62, created=2024-11-21 13:17:56, last_txn_id=2278003>, <Ticket(id=4289, rt_number=53519, queue=Requests, subject=NOT URGENT: update Spotify repo, ticket_status=closed, client=Internal, priority=45, created=2025-01-19 14:59:32, last_txn_id=2278146>, <Ticket(id=4173, rt_number=53376, queue=Requests, subject=Network Segmentation, ticket_status=closed, client=OpenCorporates, priority=74, created=2025-01-07 15:29:36, last_txn_id=2280234>, <Ticket(id=4308, rt_number=53538, queue=Requests, subject=Please update Bonita's PGP key, ticket_status=closed, client=Internal, priority=44, created=2025-01-21 13:17:52, last_txn_id=2278236>, <Ticket(id=4376, rt_number=53669, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=40, created=2025-01-28 00:00:03, last_txn_id=2278646>, <Ticket(id=4372, rt_number=53666, queue=Requests, subject=Remove ITC backup system from support (again), ticket_status=closed, client=ITC Compliance, priority=63, created=2025-01-27 17:27:10, last_txn_id=2278772>, <Ticket(id=4362, rt_number=53592, queue=Requests, subject=Account for Maddy Butler, ticket_status=closed, client=AskBio, priority=46, created=2025-01-27 09:28:01, last_txn_id=2278883>, <Ticket(id=4363, rt_number=53593, queue=Requests, subject=Introducing Davide Benini, the new Kahootz DevOps Manager, ticket_status=closed, client=Kahootz, priority=61, created=2025-01-27 09:42:01, last_txn_id=2278925>, <Ticket(id=4390, rt_number=53683, queue=Requests, subject=sys1 resque, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-28 15:57:30, last_txn_id=2279202>, <Ticket(id=4382, rt_number=53675, queue=Requests, subject=WordPress Versions on webdev.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=38, created=2025-01-28 10:47:28, last_txn_id=2279359>, <Ticket(id=4301, rt_number=53532, queue=Requests, subject=OpenAthens server patching l01 & l02, ticket_status=closed, client=JISC, priority=66, created=2025-01-21 08:04:52, last_txn_id=2279372>, <Ticket(id=4397, rt_number=53721, queue=Requests, subject=cfsj02 node restart, ticket_status=closed, client=Cambridge Flow Solutions, priority=40, created=2025-01-29 11:09:51, last_txn_id=2279806>, <Ticket(id=4398, rt_number=53722, queue=Requests, subject=Recover sqlfile, ticket_status=closed, client=OGT, priority=60, created=2025-01-29 12:01:23, last_txn_id=2279870>, <Ticket(id=4323, rt_number=53553, queue=Requests, subject=Test run of DB Cloud Migration, ticket_status=closed, client=OpenCorporates, priority=66, created=2025-01-22 16:34:14, last_txn_id=2279874>, <Ticket(id=4402, rt_number=53725, queue=Requests, subject=NFW database restore, ticket_status=closed, client=NFW, priority=40, created=2025-01-29 14:06:27, last_txn_id=2279965>, <Ticket(id=4309, rt_number=53539, queue=Requests, subject=Move GPG key expiry doc out of Gobby, ticket_status=closed, client=Internal, priority=6, created=2025-01-21 13:20:02, last_txn_id=2279990>, <Ticket(id=4404, rt_number=53727, queue=Requests, subject=TPM vulnerability patching, ticket_status=closed, client=Internal, priority=45, created=2025-01-29 16:42:09, last_txn_id=2280133>, <Ticket(id=4417, rt_number=53741, queue=Requests, subject=Please delete, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-31 12:37:23, last_txn_id=2280983>]

Ticket resolution report for Requests

27 Jan - 31 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions