Ticket resolution report for Requests

30 Dec - 31 Jan

RT	Created	Closed	Resolution time	Client	Subject
53327	29 Dec, 09:39	30 Dec, 16:44	0.87d	Internal	Update TPM
53338	31 Dec, 00:00	31 Dec, 14:12	0.62d	Internal	Weekly checks
53230	13 Dec, 13:45	02 Jan, 12:02	10.83d	JISC	Asset inventory query
53340	31 Dec, 12:07	02 Jan, 14:43	1.26d	Trident Honda	NTP
53349	03 Jan, 00:00	03 Jan, 08:11	0.02d	Sylvera	Sylvera monthly backup check and tape swap
53346	02 Jan, 15:48	06 Jan, 10:57	1.51d	Tusk IC	add user to group
53368	06 Jan, 14:28	06 Jan, 14:28	0.00d	Ingeus	Ingeus: login to Azure
53356	06 Jan, 00:00	07 Jan, 08:21	1.04d	Internal	Quarterly Ouse Failover Test
53332	30 Dec, 10:02	07 Jan, 09:50	4.98d	OpenCorporates	Restore database in AWS
53372	07 Jan, 00:00	07 Jan, 12:55	0.49d	Internal	Weekly checks
53345	02 Jan, 11:51	09 Jan, 14:08	5.23d	JISC	Velox Server Security Overview
53396	09 Jan, 11:02	09 Jan, 14:09	0.31d	Internal	Gitlab upgrade (17.7.1)
53397	09 Jan, 11:07	09 Jan, 14:09	0.30d	Geograph	Geograph Gitlab upgrade (17.7.1)
53399	09 Jan, 11:12	10 Jan, 09:39	0.85d	OpenCorporates	OpenCorporates Gitlab upgrade 17.7.1
53373	07 Jan, 00:00	10 Jan, 09:44	3.17d	Internal	Purge old client password records
53377	07 Jan, 15:42	10 Jan, 09:46	2.41d	AskBio	mount R drive on skye
53398	09 Jan, 11:10	10 Jan, 09:58	0.88d	eTherapeutics	ETX GitLab upgrade (17.7.1)
53374	07 Jan, 09:53	10 Jan, 10:14	3.04d	Kahootz	Blocking external access to DNS on everything except Oscar
53367	06 Jan, 14:07	10 Jan, 11:03	3.69d	ITC Compliance	Legacy deployments
53119	10 Dec, 12:48	13 Jan, 08:25	20.56d	eTherapeutics	DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal)
53015	28 Nov, 15:37	13 Jan, 10:51	28.52d	Kahootz	Server reboots for kernel patches
53454	13 Jan, 11:47	13 Jan, 11:54	0.01d	OpenCorporates	Andrei
53358	06 Jan, 00:00	13 Jan, 15:10	5.72d	Internal	Monthly certificate expiry check
53252	16 Dec, 11:01	13 Jan, 15:32	17.45d	Cambridge Flow Solutions	J cluster access
53464	14 Jan, 00:00	14 Jan, 09:57	0.20d	Internal	Weekly checks
53456	13 Jan, 13:05	15 Jan, 09:43	1.66d	Cirencester College	CCOLive browsing slow today
53335	30 Dec, 16:57	15 Jan, 09:45	10.28d	eTherapeutics	ETX infra vpn tunnel
53413	11 Jan, 06:03	16 Jan, 10:14	3.22d	OpenCorporates	ZFS health on SQL12
53460	13 Jan, 14:59	16 Jan, 11:51	2.69d	Internal	Expiring VPN certificate: TCL Staff VPN > gosforth
53478	14 Jan, 18:58	16 Jan, 12:52	1.49d	ITC Compliance	Legacy DB IP Whitelisting
53498	17 Jan, 10:32	17 Jan, 11:49	0.13d	Kahootz	tomcat restart
52785	07 Nov, 10:17	17 Jan, 12:09	48.19d	OpenCorporates	Outstanding monitoring issues: redis1
53501	17 Jan, 11:24	17 Jan, 13:40	0.23d	OGT	Mount Illumina data on Sybil
53407	10 Jan, 11:27	17 Jan, 14:27	5.30d	OpenCorporates	LDAP - Ben Ellis
53251	16 Dec, 10:34	17 Jan, 16:23	21.58d	Trident Honda	Configure UPS for vmsvr1,2
53524	20 Jan, 09:41	20 Jan, 12:06	0.24d	OpenCorporates	MySQL Binlogs
53530	21 Jan, 00:00	21 Jan, 10:24	0.24d	Internal	Weekly checks
53491	16 Jan, 16:59	21 Jan, 15:42	2.87d	eTherapeutics	Route missing on DGX
53564	23 Jan, 10:10	23 Jan, 10:19	0.02d	Internal	Message - Leah \| Q.A \| 020 4513 5298
53565	23 Jan, 10:31	23 Jan, 10:32	0.00d	Internal	Message - Leah Brown \| Qa \| 020 4513 5298
53559	23 Jan, 09:26	23 Jan, 10:36	0.12d	Internal	Gitlab upgrade (17.8.1)
53561	23 Jan, 09:28	23 Jan, 11:23	0.19d	Geograph	Geograph Gitlab upgrade (17.8.1)
53573	23 Jan, 15:59	23 Jan, 16:13	0.02d	ITC Compliance	Office IP update
53563	23 Jan, 09:43	24 Jan, 08:42	0.90d	OpenCorporates	OpenCorporates Gitlab upgrade 17.8.1
53575	23 Jan, 17:06	24 Jan, 10:06	0.30d	OpenCorporates	dev-openc-app11 Puppet
53554	22 Jan, 16:39	24 Jan, 10:15	1.36d	OpenCorporates	dev-compute11 storage
53326	27 Dec, 14:43	24 Jan, 10:37	18.59d	OpenCorporates	Quote for new VMs
53121	10 Dec, 14:19	24 Jan, 11:59	29.77d	OpenCorporates	Server Shutdown Request
53562	23 Jan, 09:33	24 Jan, 13:21	1.38d	eTherapeutics	ETX GitLab upgrade (17.8.1)
53557	23 Jan, 08:37	27 Jan, 08:33	1.99d	OGT	Potential power cut
53571	23 Jan, 15:09	27 Jan, 11:19	1.62d	AskBio	/weka on Jura
53403	09 Jan, 15:29	27 Jan, 12:34	11.71d	Mad Dog Casting	Client Mad Dog termination
53386	08 Jan, 15:17	27 Jan, 14:22	12.91d	Cirencester College	Query: clone PG Database
53570	23 Jan, 14:10	27 Jan, 15:06	2.09d	JISC	OVPN access for OpenAthens user Mike Beringer
53550	22 Jan, 13:36	27 Jan, 15:07	3.15d	ITC Compliance	ITC Termination of service (technical)
52946	21 Nov, 13:17	27 Jan, 15:28	44.22d	BD Group	independent check for web-1
53519	19 Jan, 14:59	27 Jan, 16:33	5.86d	Internal	NOT URGENT: update Spotify repo
53376	07 Jan, 15:29	27 Jan, 16:35	14.11d	OpenCorporates	Network Segmentation
53538	21 Jan, 13:17	27 Jan, 17:23	4.41d	Internal	Please update Bonita's PGP key
53669	28 Jan, 00:00	28 Jan, 10:02	0.20d	Internal	Weekly checks
53666	27 Jan, 17:27	28 Jan, 10:56	0.35d	ITC Compliance	Remove ITC backup system from support (again)
53592	27 Jan, 09:28	28 Jan, 12:13	1.28d	AskBio	Account for Maddy Butler
53593	27 Jan, 09:42	28 Jan, 13:20	1.36d	Kahootz	Introducing Davide Benini, the new Kahootz DevOps Manager
53683	28 Jan, 15:57	28 Jan, 17:21	0.14d	OpenCorporates	sys1 resque
53675	28 Jan, 10:47	29 Jan, 08:33	0.78d	ERF Electrical	WordPress Versions on webdev.erfelectrical.co.uk
53532	21 Jan, 08:04	29 Jan, 08:51	6.08d	JISC	OpenAthens server patching l01 & l02
53721	29 Jan, 11:09	29 Jan, 12:37	0.15d	Cambridge Flow Solutions	cfsj02 node restart
53722	29 Jan, 12:01	29 Jan, 13:25	0.14d	OGT	Recover sqlfile
53553	22 Jan, 16:34	29 Jan, 13:26	4.69d	OpenCorporates	Test run of DB Cloud Migration
53725	29 Jan, 14:06	29 Jan, 14:27	0.03d	NFW	NFW database restore
53539	21 Jan, 13:20	29 Jan, 15:11	6.19d	Internal	Move GPG key expiry doc out of Gobby
53727	29 Jan, 16:42	29 Jan, 16:52	0.02d	Internal	TPM vulnerability patching
53741	31 Jan, 12:37	31 Jan, 13:25	0.08d	OpenCorporates	Please delete

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	33.745 msec
System CPU time	0.000 msec
Total CPU time	33.745 msec
Elapsed time	42.265 msec
Context switches	65 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-31&queue=Requests&start=2024-12-30
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-31'
'queue'	'Requests'
'start'	'2024-12-30'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2024, 12, 30), 'end': datetime.date(2025, 1, 31)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-01-31&queue=Requests&start=2024-12-30' [GET]>
tickets	[<Ticket(id=4097, rt_number=53327, queue=Requests, subject=Update TPM, ticket_status=closed, client=Internal, priority=40, created=2024-12-29 09:39:54, last_txn_id=2264982>, <Ticket(id=4126, rt_number=53338, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2024-12-31 00:00:05, last_txn_id=2265216>, <Ticket(id=4029, rt_number=53230, queue=Requests, subject=Asset inventory query, ticket_status=closed, client=JISC, priority=64, created=2024-12-13 13:45:40, last_txn_id=2265520>, <Ticket(id=4129, rt_number=53340, queue=Requests, subject=NTP, ticket_status=closed, client=Trident Honda, priority=42, created=2024-12-31 12:07:53, last_txn_id=2265596>, <Ticket(id=4143, rt_number=53349, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2025-01-03 00:00:06, last_txn_id=2265743>, <Ticket(id=4141, rt_number=53346, queue=Requests, subject=add user to group, ticket_status=closed, client=Tusk IC, priority=46, created=2025-01-02 15:48:40, last_txn_id=2266217>, <Ticket(id=4165, rt_number=53368, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=40, created=2025-01-06 14:28:16, last_txn_id=2282084>, <Ticket(id=4151, rt_number=53356, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=closed, client=Internal, priority=2, created=2025-01-06 00:00:05, last_txn_id=2266798>, <Ticket(id=4102, rt_number=53332, queue=Requests, subject=Restore database in AWS, ticket_status=closed, client=OpenCorporates, priority=76, created=2024-12-30 10:02:59, last_txn_id=2266914>, <Ticket(id=4168, rt_number=53372, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-01-07 00:00:06, last_txn_id=2267172>, <Ticket(id=4140, rt_number=53345, queue=Requests, subject=Velox Server Security Overview, ticket_status=closed, client=JISC, priority=64, created=2025-01-02 11:51:06, last_txn_id=2268415>, <Ticket(id=4197, rt_number=53396, queue=Requests, subject=Gitlab upgrade (17.7.1), ticket_status=closed, client=Internal, priority=40, created=2025-01-09 11:02:59, last_txn_id=2268423>, <Ticket(id=4198, rt_number=53397, queue=Requests, subject=Geograph Gitlab upgrade (17.7.1), ticket_status=closed, client=Geograph, priority=45, created=2025-01-09 11:07:42, last_txn_id=2268432>, <Ticket(id=4200, rt_number=53399, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.7.1, ticket_status=closed, client=OpenCorporates, priority=46, created=2025-01-09 11:12:09, last_txn_id=2269080>, <Ticket(id=4169, rt_number=53373, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=44, created=2025-01-07 00:00:07, last_txn_id=2269107>, <Ticket(id=4174, rt_number=53377, queue=Requests, subject=mount R drive on skye, ticket_status=closed, client=AskBio, priority=43, created=2025-01-07 15:42:09, last_txn_id=2271132>, <Ticket(id=4199, rt_number=53398, queue=Requests, subject=ETX GitLab upgrade (17.7.1), ticket_status=closed, client=eTherapeutics, priority=46, created=2025-01-09 11:10:11, last_txn_id=2269156>, <Ticket(id=4171, rt_number=53374, queue=Requests, subject=Blocking external access to DNS on everything except Oscar, ticket_status=closed, client=Kahootz, priority=63, created=2025-01-07 09:53:24, last_txn_id=2271711>, <Ticket(id=4164, rt_number=53367, queue=Requests, subject=Legacy deployments, ticket_status=closed, client=ITC Compliance, priority=44, created=2025-01-06 14:07:15, last_txn_id=2271130>, <Ticket(id=3980, rt_number=53119, queue=Requests, subject=DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal), ticket_status=closed, client=eTherapeutics, priority=64, created=2024-12-10 12:48:59, last_txn_id=2269771>, <Ticket(id=3816, rt_number=53015, queue=Requests, subject=Server reboots for kernel patches, ticket_status=closed, client=Kahootz, priority=84, created=2024-11-28 15:37:50, last_txn_id=2271387>, <Ticket(id=4223, rt_number=53454, queue=Requests, subject=Andrei , ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-13 11:47:09, last_txn_id=2271391>, <Ticket(id=4152, rt_number=53358, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=66, created=2025-01-06 00:00:09, last_txn_id=2270414>, <Ticket(id=4054, rt_number=53252, queue=Requests, subject=J cluster access, ticket_status=closed, client=Cambridge Flow Solutions, priority=60, created=2024-12-16 11:01:04, last_txn_id=2270438>, <Ticket(id=4233, rt_number=53464, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-01-14 00:00:02, last_txn_id=2270852>, <Ticket(id=4225, rt_number=53456, queue=Requests, subject=CCOLive browsing slow today, ticket_status=closed, client=Cirencester College, priority=42, created=2025-01-13 13:05:45, last_txn_id=2273121>, <Ticket(id=4124, rt_number=53335, queue=Requests, subject=ETX infra vpn tunnel, ticket_status=closed, client=eTherapeutics, priority=52, created=2024-12-30 16:57:01, last_txn_id=2271294>, <Ticket(id=4218, rt_number=53413, queue=Requests, subject=ZFS health on SQL12, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-01-11 06:03:03, last_txn_id=2271655>, <Ticket(id=4229, rt_number=53460, queue=Requests, subject=Expiring VPN certificate: TCL Staff VPN > gosforth, ticket_status=closed, client=Internal, priority=42, created=2025-01-13 14:59:56, last_txn_id=2271839>, <Ticket(id=4247, rt_number=53478, queue=Requests, subject=Legacy DB IP Whitelisting, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-01-14 18:58:21, last_txn_id=2271901>, <Ticket(id=4269, rt_number=53498, queue=Requests, subject=tomcat restart, ticket_status=closed, client=Kahootz, priority=60, created=2025-01-17 10:32:43, last_txn_id=2272561>, <Ticket(id=3786, rt_number=52785, queue=Requests, subject=Outstanding monitoring issues: redis1, ticket_status=closed, client=OpenCorporates, priority=81, created=2024-11-07 10:17:13, last_txn_id=2272602>, <Ticket(id=4272, rt_number=53501, queue=Requests, subject=Mount Illumina data on Sybil, ticket_status=closed, client=OGT, priority=40, created=2025-01-17 11:24:51, last_txn_id=2272687>, <Ticket(id=4208, rt_number=53407, queue=Requests, subject=LDAP - Ben Ellis, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-01-10 11:27:50, last_txn_id=2272730>, <Ticket(id=4053, rt_number=53251, queue=Requests, subject=Configure UPS for vmsvr1,2, ticket_status=closed, client=Trident Honda, priority=74, created=2024-12-16 10:34:52, last_txn_id=2272914>, <Ticket(id=4294, rt_number=53524, queue=Requests, subject=MySQL Binlogs, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-20 09:41:43, last_txn_id=2273496>, <Ticket(id=4299, rt_number=53530, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-01-21 00:00:04, last_txn_id=2273954>, <Ticket(id=4262, rt_number=53491, queue=Requests, subject=Route missing on DGX, ticket_status=closed, client=eTherapeutics, priority=43, created=2025-01-16 16:59:01, last_txn_id=2274317>, <Ticket(id=4334, rt_number=53564, queue=Requests, subject=Message - Leah \| Q.A \| 020 4513 5298, ticket_status=closed, client=Internal, priority=40, created=2025-01-23 10:10:12, last_txn_id=2275757>, <Ticket(id=4335, rt_number=53565, queue=Requests, subject=Message - Leah Brown \| Qa \| 020 4513 5298, ticket_status=closed, client=Internal, priority=40, created=2025-01-23 10:31:02, last_txn_id=2275789>, <Ticket(id=4329, rt_number=53559, queue=Requests, subject=Gitlab upgrade (17.8.1), ticket_status=closed, client=Internal, priority=40, created=2025-01-23 09:26:03, last_txn_id=2275798>, <Ticket(id=4331, rt_number=53561, queue=Requests, subject=Geograph Gitlab upgrade (17.8.1), ticket_status=closed, client=Geograph, priority=40, created=2025-01-23 09:28:44, last_txn_id=2275923>, <Ticket(id=4343, rt_number=53573, queue=Requests, subject=Office IP update, ticket_status=closed, client=ITC Compliance, priority=40, created=2025-01-23 15:59:01, last_txn_id=2278357>, <Ticket(id=4333, rt_number=53563, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.8.1, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-01-23 09:43:42, last_txn_id=2276479>, <Ticket(id=4345, rt_number=53575, queue=Requests, subject=dev-openc-app11 Puppet, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-01-23 17:06:14, last_txn_id=2279252>, <Ticket(id=4324, rt_number=53554, queue=Requests, subject=dev-compute11 storage, ticket_status=closed, client=OpenCorporates, priority=42, created=2025-01-22 16:39:53, last_txn_id=2276751>, <Ticket(id=4096, rt_number=53326, queue=Requests, subject=Quote for new VMs, ticket_status=closed, client=OpenCorporates, priority=73, created=2024-12-27 14:43:31, last_txn_id=2280412>, <Ticket(id=3982, rt_number=53121, queue=Requests, subject=Server Shutdown Request, ticket_status=closed, client=OpenCorporates, priority=93, created=2024-12-10 14:19:30, last_txn_id=2276908>, <Ticket(id=4332, rt_number=53562, queue=Requests, subject=ETX GitLab upgrade (17.8.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-01-23 09:33:51, last_txn_id=2276940>, <Ticket(id=4327, rt_number=53557, queue=Requests, subject=Potential power cut, ticket_status=closed, client=OGT, priority=42, created=2025-01-23 08:37:19, last_txn_id=2277350>, <Ticket(id=4341, rt_number=53571, queue=Requests, subject=/weka on Jura, ticket_status=closed, client=AskBio, priority=62, created=2025-01-23 15:09:11, last_txn_id=2277741>, <Ticket(id=4204, rt_number=53403, queue=Requests, subject=Client Mad Dog termination, ticket_status=closed, client=Mad Dog Casting, priority=52, created=2025-01-09 15:29:39, last_txn_id=2277836>, <Ticket(id=4187, rt_number=53386, queue=Requests, subject=Query: clone PG Database, ticket_status=closed, client=Cirencester College, priority=53, created=2025-01-08 15:17:50, last_txn_id=2277898>, <Ticket(id=4340, rt_number=53570, queue=Requests, subject=OVPN access for OpenAthens user Mike Beringer, ticket_status=closed, client=JISC, priority=62, created=2025-01-23 14:10:56, last_txn_id=2277926>, <Ticket(id=4320, rt_number=53550, queue=Requests, subject=ITC Termination of service (technical), ticket_status=closed, client=ITC Compliance, priority=62, created=2025-01-22 13:36:05, last_txn_id=2277937>, <Ticket(id=3751, rt_number=52946, queue=Requests, subject=independent check for web-1, ticket_status=closed, client=BD Group, priority=62, created=2024-11-21 13:17:56, last_txn_id=2278003>, <Ticket(id=4289, rt_number=53519, queue=Requests, subject=NOT URGENT: update Spotify repo, ticket_status=closed, client=Internal, priority=45, created=2025-01-19 14:59:32, last_txn_id=2278146>, <Ticket(id=4173, rt_number=53376, queue=Requests, subject=Network Segmentation, ticket_status=closed, client=OpenCorporates, priority=74, created=2025-01-07 15:29:36, last_txn_id=2280234>, <Ticket(id=4308, rt_number=53538, queue=Requests, subject=Please update Bonita's PGP key, ticket_status=closed, client=Internal, priority=44, created=2025-01-21 13:17:52, last_txn_id=2278236>, <Ticket(id=4376, rt_number=53669, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=40, created=2025-01-28 00:00:03, last_txn_id=2278646>, <Ticket(id=4372, rt_number=53666, queue=Requests, subject=Remove ITC backup system from support (again), ticket_status=closed, client=ITC Compliance, priority=63, created=2025-01-27 17:27:10, last_txn_id=2278772>, <Ticket(id=4362, rt_number=53592, queue=Requests, subject=Account for Maddy Butler, ticket_status=closed, client=AskBio, priority=46, created=2025-01-27 09:28:01, last_txn_id=2278883>, <Ticket(id=4363, rt_number=53593, queue=Requests, subject=Introducing Davide Benini, the new Kahootz DevOps Manager, ticket_status=closed, client=Kahootz, priority=61, created=2025-01-27 09:42:01, last_txn_id=2278925>, <Ticket(id=4390, rt_number=53683, queue=Requests, subject=sys1 resque, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-28 15:57:30, last_txn_id=2279202>, <Ticket(id=4382, rt_number=53675, queue=Requests, subject=WordPress Versions on webdev.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=38, created=2025-01-28 10:47:28, last_txn_id=2279359>, <Ticket(id=4301, rt_number=53532, queue=Requests, subject=OpenAthens server patching l01 & l02, ticket_status=closed, client=JISC, priority=66, created=2025-01-21 08:04:52, last_txn_id=2279372>, <Ticket(id=4397, rt_number=53721, queue=Requests, subject=cfsj02 node restart, ticket_status=closed, client=Cambridge Flow Solutions, priority=40, created=2025-01-29 11:09:51, last_txn_id=2279806>, <Ticket(id=4398, rt_number=53722, queue=Requests, subject=Recover sqlfile, ticket_status=closed, client=OGT, priority=60, created=2025-01-29 12:01:23, last_txn_id=2279870>, <Ticket(id=4323, rt_number=53553, queue=Requests, subject=Test run of DB Cloud Migration, ticket_status=closed, client=OpenCorporates, priority=66, created=2025-01-22 16:34:14, last_txn_id=2279874>, <Ticket(id=4402, rt_number=53725, queue=Requests, subject=NFW database restore, ticket_status=closed, client=NFW, priority=40, created=2025-01-29 14:06:27, last_txn_id=2279965>, <Ticket(id=4309, rt_number=53539, queue=Requests, subject=Move GPG key expiry doc out of Gobby, ticket_status=closed, client=Internal, priority=6, created=2025-01-21 13:20:02, last_txn_id=2279990>, <Ticket(id=4404, rt_number=53727, queue=Requests, subject=TPM vulnerability patching, ticket_status=closed, client=Internal, priority=45, created=2025-01-29 16:42:09, last_txn_id=2280133>, <Ticket(id=4417, rt_number=53741, queue=Requests, subject=Please delete, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-31 12:37:23, last_txn_id=2280983>]

Ticket resolution report for Requests

30 Dec - 31 Jan

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