Ticket resolution report for Incidents

27 Jan - 31 Jan

RT	Created	Closed	Resolution time	Client	Subject
53588	27 Jan, 00:00	27 Jan, 08:57	0.10d	Internal	Check for Security Notices and System Updates
53577	24 Jan, 07:28	27 Jan, 10:00	1.20d	AskBio	LDAP Replication on edb-lab-skye, talisker, darkmatter, macleod
53586	25 Jan, 00:08	27 Jan, 11:13	0.32d	Crystal Units	crylonlis2024.crystal.local lorgrotate failure
53596	27 Jan, 10:34	27 Jan, 12:50	0.23d	JISC	ath-lin-prx-l0{1,2}.int.openathens.net package differences between nodes
53591	27 Jan, 09:05	27 Jan, 15:20	0.63d	Geograph	geograph/prod/gitlab issues
53551	22 Jan, 15:28	27 Jan, 16:37	3.11d	AskBio	Gitlab access to /weka
53665	27 Jan, 16:21	27 Jan, 17:21	0.10d	Internal	tcl/avon/puppet pod crashing
53664	27 Jan, 15:06	28 Jan, 08:09	0.30d	AskBio	cannot reach iona
53670	28 Jan, 00:00	28 Jan, 09:08	0.11d	Internal	Check for Security Notices and System Updates
53668	27 Jan, 22:05	28 Jan, 10:12	0.22d	Internal	ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53676	28 Jan, 11:21	28 Jan, 12:42	0.13d	OpenCorporates	compute11 stalled
53677	28 Jan, 11:43	28 Jan, 13:30	0.18d	AskBio	edb-iona LDAP Replication
53672	28 Jan, 08:07	28 Jan, 13:49	0.57d	Tusk IC	CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
53548	22 Jan, 11:38	28 Jan, 14:38	4.30d	Cambridge Flow Solutions	Contact Tiger to fix J Cluster issue
53673	28 Jan, 08:25	28 Jan, 14:41	0.63d	eTherapeutics	dgx2.internal.etherapeutics.co.uk disk usage
53684	29 Jan, 00:00	29 Jan, 08:52	0.09d	Internal	Check for Security Notices and System Updates
53682	28 Jan, 15:35	29 Jan, 09:54	0.43d	OpenCorporates	sec1 (sec1.opencorporates.internal) disk /var
53730	30 Jan, 00:00	30 Jan, 08:52	0.09d	Internal	Check for Security Notices and System Updates
53728	29 Jan, 17:11	30 Jan, 13:50	0.66d	Kahootz	CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com
53734	30 Jan, 10:33	30 Jan, 14:02	0.35d	AskBio	darkmatter.synpromics.com prompt3 failure
53737	31 Jan, 00:00	31 Jan, 08:43	0.07d	Internal	Check for Security Notices and System Updates
53740	31 Jan, 09:36	31 Jan, 11:20	0.17d	eTherapeutics	etx/prod/gitlab secret handling error
53739	31 Jan, 00:31	31 Jan, 12:34	0.46d	Quickline	MySQL Slave on az-svr-sfradius01.quickline.co.uk

git hash: master (83716623)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	13.232 msec
System CPU time	0.000 msec
Total CPU time	13.232 msec
Elapsed time	17.852 msec
Context switches	7 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-31&queue=Incidents&start=2025-01-27
REMOTE_ADDR	10.42.140.177
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-01-31'
'queue'	'Incidents'
'start'	'2025-01-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 1, 27), 'end': datetime.date(2025, 1, 31)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-01-31&queue=Incidents&start=2025-01-27' [GET]>
tickets	[<Ticket(id=4358, rt_number=53588, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-27 00:00:06, last_txn_id=2277372>, <Ticket(id=4347, rt_number=53577, queue=Incidents, subject=LDAP Replication on edb-lab-skye, talisker, darkmatter, macleod, ticket_status=closed, client=AskBio, priority=64, created=2025-01-24 07:28:44, last_txn_id=2277539>, <Ticket(id=4356, rt_number=53586, queue=Incidents, subject=crylonlis2024.crystal.local lorgrotate failure, ticket_status=closed, client=Crystal Units, priority=61, created=2025-01-25 00:08:53, last_txn_id=2277707>, <Ticket(id=4366, rt_number=53596, queue=Incidents, subject=ath-lin-prx-l0{1,2}.int.openathens.net package differences between nodes, ticket_status=closed, client=JISC, priority=57, created=2025-01-27 10:34:48, last_txn_id=2277864>, <Ticket(id=4361, rt_number=53591, queue=Incidents, subject=geograph/prod/gitlab issues, ticket_status=closed, client=Geograph, priority=40, created=2025-01-27 09:05:32, last_txn_id=2277986>, <Ticket(id=4321, rt_number=53551, queue=Incidents, subject=Gitlab access to /weka, ticket_status=closed, client=AskBio, priority=63, created=2025-01-22 15:28:51, last_txn_id=2278165>, <Ticket(id=4371, rt_number=53665, queue=Incidents, subject=tcl/avon/puppet pod crashing, ticket_status=closed, client=Internal, priority=40, created=2025-01-27 16:21:01, last_txn_id=2278221>, <Ticket(id=4370, rt_number=53664, queue=Incidents, subject=cannot reach iona, ticket_status=closed, client=AskBio, priority=61, created=2025-01-27 15:06:59, last_txn_id=2278456>, <Ticket(id=4377, rt_number=53670, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-28 00:00:06, last_txn_id=2278526>, <Ticket(id=4374, rt_number=53668, queue=Incidents, subject=ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=40, created=2025-01-27 22:05:43, last_txn_id=2278658>, <Ticket(id=4383, rt_number=53676, queue=Incidents, subject=compute11 stalled, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-01-28 11:21:54, last_txn_id=2280686>, <Ticket(id=4384, rt_number=53677, queue=Incidents, subject=edb-iona LDAP Replication, ticket_status=closed, client=AskBio, priority=63, created=2025-01-28 11:43:22, last_txn_id=2278944>, <Ticket(id=4379, rt_number=53672, queue=Incidents, subject=CRITICAL: Backups: rsnapshot daily on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=43, created=2025-01-28 08:07:30, last_txn_id=2278977>, <Ticket(id=4318, rt_number=53548, queue=Incidents, subject=Contact Tiger to fix J Cluster issue, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-01-22 11:38:08, last_txn_id=2279059>, <Ticket(id=4380, rt_number=53673, queue=Incidents, subject=dgx2.internal.etherapeutics.co.uk disk usage, ticket_status=closed, client=eTherapeutics, priority=37, created=2025-01-28 08:25:35, last_txn_id=2279090>, <Ticket(id=4392, rt_number=53684, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-29 00:00:05, last_txn_id=2279377>, <Ticket(id=4389, rt_number=53682, queue=Incidents, subject=sec1 (sec1.opencorporates.internal) disk /var, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-01-28 15:35:20, last_txn_id=2281329>, <Ticket(id=4407, rt_number=53730, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-30 00:00:03, last_txn_id=2280321>, <Ticket(id=4405, rt_number=53728, queue=Incidents, subject=CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=64, created=2025-01-29 17:11:05, last_txn_id=2280434>, <Ticket(id=4411, rt_number=53734, queue=Incidents, subject=darkmatter.synpromics.com prompt3 failure, ticket_status=closed, client=AskBio, priority=63, created=2025-01-30 10:33:08, last_txn_id=2280449>, <Ticket(id=4414, rt_number=53737, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-31 00:00:04, last_txn_id=2280752>, <Ticket(id=4416, rt_number=53740, queue=Incidents, subject=etx/prod/gitlab secret handling error, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-01-31 09:36:11, last_txn_id=2280896>, <Ticket(id=4415, rt_number=53739, queue=Incidents, subject=MySQL Slave on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=63, created=2025-01-31 00:31:40, last_txn_id=2280933>]

Ticket resolution report for Incidents

27 Jan - 31 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions