Ticket resolution report for Incidents

30 Dec - 31 Jan

RT	Created	Closed	Resolution time	Client	Subject
53328	30 Dec, 00:00	30 Dec, 09:57	0.20d	Internal	Check for Security Notices and System Updates
53322	26 Dec, 20:21	30 Dec, 09:58	1.20d	Internal	ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53233	13 Dec, 15:57	30 Dec, 10:01	8.41d	OpenCorporates	OC DB cluster recovery
53331	30 Dec, 09:06	30 Dec, 10:52	0.18d	Tusk IC	mammoth.tusknet rsnapshot failure
53333	30 Dec, 12:11	30 Dec, 13:00	0.08d	Geograph	www.geograph.org.uk HTTP/S errors
53334	30 Dec, 16:17	30 Dec, 16:19	0.00d	Internal	ALARM: "Billing Alarm: 65 USD" in US East (N. Virginia)
53337	31 Dec, 00:00	31 Dec, 09:56	0.19d	Internal	Check for Security Notices and System Updates
53341	31 Dec, 16:52	31 Dec, 17:06	0.02d	OpenCorporates	compute11 OOM
53342	01 Jan, 00:00	02 Jan, 10:17	0.23d	Internal	Check for Security Notices and System Updates
53343	02 Jan, 08:31	02 Jan, 10:18	0.18d	Internal	tcl/avon/tcl-monitoring thanos compactror failure
53344	02 Jan, 09:11	02 Jan, 12:13	0.30d	Internal	woodlands.midnighthax.com apache config issue
53348	03 Jan, 00:00	03 Jan, 11:02	0.30d	Internal	Check for Security Notices and System Updates
53355	06 Jan, 00:00	06 Jan, 11:01	0.30d	Internal	Check for Security Notices and System Updates
53352	05 Jan, 20:47	06 Jan, 14:08	0.61d	Internal	Can't login to Nextcloud on my MacBook since the server movw
53366	06 Jan, 13:44	06 Jan, 14:19	0.06d	OpenCorporates	event-search1-5 pacemaker warning (ldirectord)
53353	05 Jan, 20:50	06 Jan, 16:18	0.83d	OGT	Power out at site
53371	07 Jan, 00:00	07 Jan, 10:05	0.21d	Internal	Check for Security Notices and System Updates
53378	07 Jan, 17:21	07 Jan, 17:23	0.00d	Mad Dog Casting	CRITICAL: HTTP: web HTTPS old cert on intranet.maddogcasting.com
53380	08 Jan, 00:00	08 Jan, 12:25	0.44d	Internal	Check for Security Notices and System Updates
53384	08 Jan, 10:43	09 Jan, 09:30	0.88d	Mad Dog Casting	Urgent: Maddog Casting Server (83.97.16.99) Looks like went down
53394	09 Jan, 10:05	09 Jan, 10:12	0.01d	OpenCorporates	compute11 unresponsive
53392	09 Jan, 08:55	09 Jan, 11:15	0.23d	Internal	woodlands.midnighthax.com frozen mail
53390	09 Jan, 08:27	09 Jan, 14:33	0.61d	AskBio	macleod,talisker,skye NTP server failure
53393	09 Jan, 09:36	09 Jan, 15:03	0.55d	OGT	WARNING: Mail: Queue Length on sybil.internal.ogtip.com
53388	09 Jan, 00:00	10 Jan, 09:40	1.17d	Internal	Check for Security Notices and System Updates
53446	13 Jan, 00:00	13 Jan, 10:12	0.22d	Internal	Check for Security Notices and System Updates
53463	13 Jan, 16:43	13 Jan, 19:46	0.13d	Geograph	Redis volumes filling up in production
53473	14 Jan, 10:23	15 Jan, 09:32	0.91d	Top to Toe	Unmerged config files on gait-prod.toptotoe.com
53468	14 Jan, 08:15	15 Jan, 09:34	1.13d	OGT	rodney2.internal.ogtip.com crm warnings
53466	14 Jan, 08:07	15 Jan, 09:36	1.15d	Internal	severn{1,2,3}.tiger-computing.co.uk unmerged config files
53449	13 Jan, 07:47	16 Jan, 08:22	3.04d	OpenCorporates	systemd_state on 'zcluster2.opencorporates.internal
53483	16 Jan, 08:31	16 Jan, 11:22	0.28d	Tusk IC	mammoth.tusknet rsnapshot duration
53465	14 Jan, 00:00	16 Jan, 11:38	2.36d	Internal	Check for Security Notices and System Updates
53489	16 Jan, 16:35	17 Jan, 09:18	0.27d	OpenCorporates	compute11 unresponsive
53493	17 Jan, 00:00	17 Jan, 09:32	0.15d	Internal	Check for Security Notices and System Updates
53480	15 Jan, 10:19	17 Jan, 09:39	1.93d	AskBio	PromPT down on Macleod
53494	17 Jan, 08:09	17 Jan, 14:46	0.66d	eTherapeutics	dgx2.internal.etherapeutics.co.uk disk usage
53517	17 Jan, 18:25	17 Jan, 18:37	-	AskBio	GitLab issue on Macleod
53518	17 Jan, 22:56	17 Jan, 23:04	-	OpenCorporates	frontend-sentinel12: /var at 92%
53521	20 Jan, 00:00	20 Jan, 09:05	0.11d	Internal	Check for Security Notices and System Updates
53531	21 Jan, 00:00	21 Jan, 08:50	0.08d	Internal	Check for Security Notices and System Updates
53533	21 Jan, 08:50	21 Jan, 09:12	0.04d	Internal	WARNING: NRPE Disk: /var/lib/backuppc on woodlands.midnighthax.com
53523	20 Jan, 08:18	21 Jan, 12:08	1.38d	Koinex	koinexserver.home UPS issue
53499	17 Jan, 10:38	21 Jan, 12:24	2.18d	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal
53544	22 Jan, 08:12	22 Jan, 10:24	0.22d	Top to Toe	toptotoe-staging.net maintenance mode
53543	22 Jan, 00:00	22 Jan, 10:52	0.29d	Internal	Check for Security Notices and System Updates
53546	22 Jan, 10:44	22 Jan, 13:09	0.24d	ITC Compliance	DOWN: itcgw1.corp.itccompliance.co.uk
53555	23 Jan, 00:00	23 Jan, 09:11	0.12d	Internal	Check for Security Notices and System Updates
53568	23 Jan, 12:47	23 Jan, 14:50	0.21d	Geograph	Geograph Gitlab down
53578	24 Jan, 07:39	24 Jan, 08:21	0.04d	TCV	Puppet not checking-in on *.tcv.org.uk
53576	24 Jan, 00:00	24 Jan, 09:19	0.13d	Internal	Check for Security Notices and System Updates
53534	21 Jan, 11:46	24 Jan, 09:47	2.80d	OpenCorporates	SSH Issues on Prod API21 and Dev-API21
53545	22 Jan, 08:46	24 Jan, 09:52	2.11d	OpenCorporates	compute11 low disk space /var
53556	23 Jan, 08:09	24 Jan, 09:56	1.18d	OGT	Borgmatic backups failed \| rodney1, manuel
53582	24 Jan, 10:36	24 Jan, 14:37	0.40d	Kahootz	WARNING: NRPE Disk: /opt/inovemti/dataroot on oscar.hosting.inovem.com
53588	27 Jan, 00:00	27 Jan, 08:57	0.10d	Internal	Check for Security Notices and System Updates
53577	24 Jan, 07:28	27 Jan, 10:00	1.20d	AskBio	LDAP Replication on edb-lab-skye, talisker, darkmatter, macleod
53586	25 Jan, 00:08	27 Jan, 11:13	0.32d	Crystal Units	crylonlis2024.crystal.local lorgrotate failure
53596	27 Jan, 10:34	27 Jan, 12:50	0.23d	JISC	ath-lin-prx-l0{1,2}.int.openathens.net package differences between nodes
53591	27 Jan, 09:05	27 Jan, 15:20	0.63d	Geograph	geograph/prod/gitlab issues
53551	22 Jan, 15:28	27 Jan, 16:37	3.11d	AskBio	Gitlab access to /weka
53665	27 Jan, 16:21	27 Jan, 17:21	0.10d	Internal	tcl/avon/puppet pod crashing
53664	27 Jan, 15:06	28 Jan, 08:09	0.30d	AskBio	cannot reach iona
53670	28 Jan, 00:00	28 Jan, 09:08	0.11d	Internal	Check for Security Notices and System Updates
53668	27 Jan, 22:05	28 Jan, 10:12	0.22d	Internal	ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53676	28 Jan, 11:21	28 Jan, 12:42	0.13d	OpenCorporates	compute11 stalled
53677	28 Jan, 11:43	28 Jan, 13:30	0.18d	AskBio	edb-iona LDAP Replication
53672	28 Jan, 08:07	28 Jan, 13:49	0.57d	Tusk IC	CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
53548	22 Jan, 11:38	28 Jan, 14:38	4.30d	Cambridge Flow Solutions	Contact Tiger to fix J Cluster issue
53673	28 Jan, 08:25	28 Jan, 14:41	0.63d	eTherapeutics	dgx2.internal.etherapeutics.co.uk disk usage
53684	29 Jan, 00:00	29 Jan, 08:52	0.09d	Internal	Check for Security Notices and System Updates
53682	28 Jan, 15:35	29 Jan, 09:54	0.43d	OpenCorporates	sec1 (sec1.opencorporates.internal) disk /var
53730	30 Jan, 00:00	30 Jan, 08:52	0.09d	Internal	Check for Security Notices and System Updates
53728	29 Jan, 17:11	30 Jan, 13:50	0.66d	Kahootz	CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com
53734	30 Jan, 10:33	30 Jan, 14:02	0.35d	AskBio	darkmatter.synpromics.com prompt3 failure
53737	31 Jan, 00:00	31 Jan, 08:43	0.07d	Internal	Check for Security Notices and System Updates
53740	31 Jan, 09:36	31 Jan, 11:20	0.17d	eTherapeutics	etx/prod/gitlab secret handling error
53739	31 Jan, 00:31	31 Jan, 12:34	0.46d	Quickline	MySQL Slave on az-svr-sfradius01.quickline.co.uk

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	24.691 msec
System CPU time	0.112 msec
Total CPU time	24.803 msec
Elapsed time	33.832 msec
Context switches	44 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-31&queue=Incidents&start=2024-12-30
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-31'
'queue'	'Incidents'
'start'	'2024-12-30'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2024, 12, 30), 'end': datetime.date(2025, 1, 31)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-01-31&queue=Incidents&start=2024-12-30' [GET]>
tickets	[<Ticket(id=4098, rt_number=53328, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-30 00:00:03, last_txn_id=2264763>, <Ticket(id=4092, rt_number=53322, queue=Incidents, subject=ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=41, created=2024-12-26 20:21:33, last_txn_id=2264957>, <Ticket(id=4032, rt_number=53233, queue=Incidents, subject=OC DB cluster recovery, ticket_status=closed, client=OpenCorporates, priority=70, created=2024-12-13 15:57:13, last_txn_id=2264790>, <Ticket(id=4101, rt_number=53331, queue=Incidents, subject=mammoth.tusknet rsnapshot failure, ticket_status=closed, client=Tusk IC, priority=43, created=2024-12-30 09:06:45, last_txn_id=2264836>, <Ticket(id=4103, rt_number=53333, queue=Incidents, subject=www.geograph.org.uk HTTP/S errors, ticket_status=closed, client=Geograph, priority=40, created=2024-12-30 12:11:17, last_txn_id=2264892>, <Ticket(id=4105, rt_number=53334, queue=Incidents, subject=ALARM: "Billing Alarm: 65 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=40, created=2024-12-30 16:17:01, last_txn_id=2264962>, <Ticket(id=4127, rt_number=53337, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-31 00:00:03, last_txn_id=2265111>, <Ticket(id=4130, rt_number=53341, queue=Incidents, subject=compute11 OOM , ticket_status=closed, client=OpenCorporates, priority=60, created=2024-12-31 16:52:02, last_txn_id=2265709>, <Ticket(id=4137, rt_number=53342, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=62, created=2025-01-01 00:00:04, last_txn_id=2265467>, <Ticket(id=4138, rt_number=53343, queue=Incidents, subject=tcl/avon/tcl-monitoring thanos compactror failure, ticket_status=closed, client=Internal, priority=40, created=2025-01-02 08:31:00, last_txn_id=2265474>, <Ticket(id=4139, rt_number=53344, queue=Incidents, subject=woodlands.midnighthax.com apache config issue, ticket_status=closed, client=Internal, priority=40, created=2025-01-02 09:11:56, last_txn_id=2265542>, <Ticket(id=4144, rt_number=53348, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-03 00:00:03, last_txn_id=2265840>, <Ticket(id=4154, rt_number=53355, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-06 00:00:03, last_txn_id=2266229>, <Ticket(id=4147, rt_number=53352, queue=Incidents, subject=Can't login to Nextcloud on my MacBook since the server movw, ticket_status=closed, client=Internal, priority=40, created=2025-01-05 20:47:14, last_txn_id=2266381>, <Ticket(id=4163, rt_number=53366, queue=Incidents, subject= event-search1-5 pacemaker warning (ldirectord), ticket_status=closed, client=OpenCorporates, priority=40, created=2025-01-06 13:44:34, last_txn_id=2267803>, <Ticket(id=4148, rt_number=53353, queue=Incidents, subject=Power out at site, ticket_status=closed, client=OGT, priority=50, created=2025-01-05 20:50:40, last_txn_id=2266638>, <Ticket(id=4170, rt_number=53371, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-07 00:00:04, last_txn_id=2266949>, <Ticket(id=4177, rt_number=53378, queue=Incidents, subject=CRITICAL: HTTP: web HTTPS old cert on intranet.maddogcasting.com, ticket_status=closed, client=Mad Dog Casting, priority=43, created=2025-01-07 17:21:20, last_txn_id=2267399>, <Ticket(id=4181, rt_number=53380, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-08 00:00:04, last_txn_id=2267663>, <Ticket(id=4184, rt_number=53384, queue=Incidents, subject=Urgent: Maddog Casting Server (83.97.16.99) Looks like went down, ticket_status=closed, client=Mad Dog Casting, priority=41, created=2025-01-08 10:43:37, last_txn_id=2267973>, <Ticket(id=4195, rt_number=53394, queue=Incidents, subject=compute11 unresponsive, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-01-09 10:05:51, last_txn_id=2272056>, <Ticket(id=4193, rt_number=53392, queue=Incidents, subject=woodlands.midnighthax.com frozen mail, ticket_status=closed, client=Internal, priority=40, created=2025-01-09 08:55:18, last_txn_id=2268231>, <Ticket(id=4191, rt_number=53390, queue=Incidents, subject=macleod,talisker,skye NTP server failure, ticket_status=closed, client=AskBio, priority=63, created=2025-01-09 08:27:57, last_txn_id=2268457>, <Ticket(id=4194, rt_number=53393, queue=Incidents, subject=WARNING: Mail: Queue Length on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=37, created=2025-01-09 09:36:37, last_txn_id=2268558>, <Ticket(id=4189, rt_number=53388, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=62, created=2025-01-09 00:00:05, last_txn_id=2269090>, <Ticket(id=4215, rt_number=53446, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-13 00:00:06, last_txn_id=2269901>, <Ticket(id=4232, rt_number=53463, queue=Incidents, subject=Redis volumes filling up in production, ticket_status=closed, client=Geograph, priority=50, created=2025-01-13 16:43:32, last_txn_id=2271393>, <Ticket(id=4242, rt_number=53473, queue=Incidents, subject=Unmerged config files on gait-prod.toptotoe.com, ticket_status=closed, client=Top to Toe, priority=38, created=2025-01-14 10:23:21, last_txn_id=2271225>, <Ticket(id=4237, rt_number=53468, queue=Incidents, subject=rodney2.internal.ogtip.com crm warnings, ticket_status=closed, client=OGT, priority=38, created=2025-01-14 08:15:09, last_txn_id=2271252>, <Ticket(id=4235, rt_number=53466, queue=Incidents, subject=severn{1,2,3}.tiger-computing.co.uk unmerged config files, ticket_status=closed, client=Internal, priority=41, created=2025-01-14 08:07:52, last_txn_id=2271269>, <Ticket(id=4217, rt_number=53449, queue=Incidents, subject=systemd_state on 'zcluster2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-01-13 07:47:59, last_txn_id=2271452>, <Ticket(id=4253, rt_number=53483, queue=Incidents, subject=mammoth.tusknet rsnapshot duration, ticket_status=closed, client=Tusk IC, priority=43, created=2025-01-16 08:31:30, last_txn_id=2271771>, <Ticket(id=4234, rt_number=53465, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=63, created=2025-01-14 00:00:05, last_txn_id=2271816>, <Ticket(id=4259, rt_number=53489, queue=Incidents, subject=compute11 unresponsive, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-01-16 16:35:30, last_txn_id=2272299>, <Ticket(id=4264, rt_number=53493, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-17 00:00:04, last_txn_id=2272321>, <Ticket(id=4250, rt_number=53480, queue=Incidents, subject=PromPT down on Macleod, ticket_status=closed, client=AskBio, priority=62, created=2025-01-15 10:19:12, last_txn_id=2272340>, <Ticket(id=4265, rt_number=53494, queue=Incidents, subject=dgx2.internal.etherapeutics.co.uk disk usage, ticket_status=closed, client=eTherapeutics, priority=37, created=2025-01-17 08:09:29, last_txn_id=2272769>, <Ticket(id=4287, rt_number=53517, queue=Incidents, subject=GitLab issue on Macleod, ticket_status=closed, client=AskBio, priority=50, created=2025-01-17 18:25:01, last_txn_id=2274389>, <Ticket(id=4288, rt_number=53518, queue=Incidents, subject=frontend-sentinel12: /var at 92%, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-01-17 22:56:51, last_txn_id=2274391>, <Ticket(id=4291, rt_number=53521, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-20 00:00:06, last_txn_id=2273288>, <Ticket(id=4300, rt_number=53531, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-21 00:00:07, last_txn_id=2273822>, <Ticket(id=4302, rt_number=53533, queue=Incidents, subject=WARNING: NRPE Disk: /var/lib/backuppc on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=40, created=2025-01-21 08:50:54, last_txn_id=2273858>, <Ticket(id=4293, rt_number=53523, queue=Incidents, subject=koinexserver.home UPS issue, ticket_status=closed, client=Koinex, priority=38, created=2025-01-20 08:18:40, last_txn_id=2276273>, <Ticket(id=4270, rt_number=53499, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=25, created=2025-01-17 10:38:28, last_txn_id=2274106>, <Ticket(id=4314, rt_number=53544, queue=Incidents, subject=toptotoe-staging.net maintenance mode, ticket_status=closed, client=Top to Toe, priority=43, created=2025-01-22 08:12:23, last_txn_id=2274625>, <Ticket(id=4313, rt_number=53543, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-22 00:00:05, last_txn_id=2274709>, <Ticket(id=4316, rt_number=53546, queue=Incidents, subject=DOWN: itcgw1.corp.itccompliance.co.uk, ticket_status=closed, client=ITC Compliance, priority=43, created=2025-01-22 10:44:03, last_txn_id=2274980>, <Ticket(id=4325, rt_number=53555, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-23 00:00:05, last_txn_id=2275546>, <Ticket(id=4338, rt_number=53568, queue=Incidents, subject=Geograph Gitlab down, ticket_status=closed, client=Geograph, priority=45, created=2025-01-23 12:47:28, last_txn_id=2276092>, <Ticket(id=4348, rt_number=53578, queue=Incidents, subject=Puppet not checking-in on *.tcv.org.uk, ticket_status=closed, client=TCV, priority=37, created=2025-01-24 07:39:53, last_txn_id=2276454>, <Ticket(id=4346, rt_number=53576, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-24 00:00:05, last_txn_id=2276515>, <Ticket(id=4304, rt_number=53534, queue=Incidents, subject=SSH Issues on Prod API21 and Dev-API21, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-01-21 11:46:32, last_txn_id=2276793>, <Ticket(id=4315, rt_number=53545, queue=Incidents, subject=compute11 low disk space /var, ticket_status=closed, client=OpenCorporates, priority=42, created=2025-01-22 08:46:10, last_txn_id=2276618>, <Ticket(id=4326, rt_number=53556, queue=Incidents, subject=Borgmatic backups failed \| rodney1, manuel, 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rt_number=53596, queue=Incidents, subject=ath-lin-prx-l0{1,2}.int.openathens.net package differences between nodes, ticket_status=closed, client=JISC, priority=57, created=2025-01-27 10:34:48, last_txn_id=2277864>, <Ticket(id=4361, rt_number=53591, queue=Incidents, subject=geograph/prod/gitlab issues, ticket_status=closed, client=Geograph, priority=40, created=2025-01-27 09:05:32, last_txn_id=2277986>, <Ticket(id=4321, rt_number=53551, queue=Incidents, subject=Gitlab access to /weka, ticket_status=closed, client=AskBio, priority=63, created=2025-01-22 15:28:51, last_txn_id=2278165>, <Ticket(id=4371, rt_number=53665, queue=Incidents, subject=tcl/avon/puppet pod crashing, ticket_status=closed, client=Internal, priority=40, created=2025-01-27 16:21:01, last_txn_id=2278221>, <Ticket(id=4370, rt_number=53664, queue=Incidents, subject=cannot reach iona, ticket_status=closed, client=AskBio, priority=61, created=2025-01-27 15:06:59, last_txn_id=2278456>, <Ticket(id=4377, rt_number=53670, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-28 00:00:06, last_txn_id=2278526>, <Ticket(id=4374, rt_number=53668, queue=Incidents, subject=ALARM: "Billing Alarm: 55 USD" in US East (N. 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Ticket resolution report for Incidents

30 Dec - 31 Jan

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