Ticket resolution report for Incidents

20 Jan - 24 Jan

RT	Created	Closed	Resolution time	Client	Subject
53521	20 Jan, 00:00	20 Jan, 09:05	0.11d	Internal	Check for Security Notices and System Updates
53531	21 Jan, 00:00	21 Jan, 08:50	0.08d	Internal	Check for Security Notices and System Updates
53533	21 Jan, 08:50	21 Jan, 09:12	0.04d	Internal	WARNING: NRPE Disk: /var/lib/backuppc on woodlands.midnighthax.com
53523	20 Jan, 08:18	21 Jan, 12:08	1.38d	Koinex	koinexserver.home UPS issue
53499	17 Jan, 10:38	21 Jan, 12:24	2.18d	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal
53544	22 Jan, 08:12	22 Jan, 10:24	0.22d	Top to Toe	toptotoe-staging.net maintenance mode
53543	22 Jan, 00:00	22 Jan, 10:52	0.29d	Internal	Check for Security Notices and System Updates
53546	22 Jan, 10:44	22 Jan, 13:09	0.24d	ITC Compliance	DOWN: itcgw1.corp.itccompliance.co.uk
53555	23 Jan, 00:00	23 Jan, 09:11	0.12d	Internal	Check for Security Notices and System Updates
53568	23 Jan, 12:47	23 Jan, 14:50	0.21d	Geograph	Geograph Gitlab down
53578	24 Jan, 07:39	24 Jan, 08:21	0.04d	TCV	Puppet not checking-in on *.tcv.org.uk
53576	24 Jan, 00:00	24 Jan, 09:19	0.13d	Internal	Check for Security Notices and System Updates
53534	21 Jan, 11:46	24 Jan, 09:47	2.80d	OpenCorporates	SSH Issues on Prod API21 and Dev-API21
53545	22 Jan, 08:46	24 Jan, 09:52	2.11d	OpenCorporates	compute11 low disk space /var
53556	23 Jan, 08:09	24 Jan, 09:56	1.18d	OGT	Borgmatic backups failed \| rodney1, manuel
53582	24 Jan, 10:36	24 Jan, 14:37	0.40d	Kahootz	WARNING: NRPE Disk: /opt/inovemti/dataroot on oscar.hosting.inovem.com

git hash: master (83716623)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	11.244 msec
System CPU time	0.000 msec
Total CPU time	11.244 msec
Elapsed time	14.629 msec
Context switches	9 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-24&queue=Incidents&start=2025-01-20
REMOTE_ADDR	10.42.140.177
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-01-24'
'queue'	'Incidents'
'start'	'2025-01-20'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2025, 1, 20), 'end': datetime.date(2025, 1, 24)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-01-24&queue=Incidents&start=2025-01-20' [GET]>
tickets	[<Ticket(id=4291, rt_number=53521, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-20 00:00:06, last_txn_id=2273288>, <Ticket(id=4300, rt_number=53531, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-21 00:00:07, last_txn_id=2273822>, <Ticket(id=4302, rt_number=53533, queue=Incidents, subject=WARNING: NRPE Disk: /var/lib/backuppc on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=40, created=2025-01-21 08:50:54, last_txn_id=2273858>, <Ticket(id=4293, rt_number=53523, queue=Incidents, subject=koinexserver.home UPS issue, ticket_status=closed, client=Koinex, priority=38, created=2025-01-20 08:18:40, last_txn_id=2276273>, <Ticket(id=4270, rt_number=53499, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=25, created=2025-01-17 10:38:28, last_txn_id=2274106>, <Ticket(id=4314, rt_number=53544, queue=Incidents, subject=toptotoe-staging.net maintenance mode, ticket_status=closed, client=Top to Toe, priority=43, created=2025-01-22 08:12:23, last_txn_id=2274625>, <Ticket(id=4313, rt_number=53543, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-22 00:00:05, last_txn_id=2274709>, <Ticket(id=4316, rt_number=53546, queue=Incidents, subject=DOWN: itcgw1.corp.itccompliance.co.uk, ticket_status=closed, client=ITC Compliance, priority=43, created=2025-01-22 10:44:03, last_txn_id=2274980>, <Ticket(id=4325, rt_number=53555, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-23 00:00:05, last_txn_id=2275546>, <Ticket(id=4338, rt_number=53568, queue=Incidents, subject=Geograph Gitlab down, ticket_status=closed, client=Geograph, priority=45, created=2025-01-23 12:47:28, last_txn_id=2276092>, <Ticket(id=4348, rt_number=53578, queue=Incidents, subject=Puppet not checking-in on *.tcv.org.uk, ticket_status=closed, client=TCV, priority=37, created=2025-01-24 07:39:53, last_txn_id=2276454>, <Ticket(id=4346, rt_number=53576, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-24 00:00:05, last_txn_id=2276515>, <Ticket(id=4304, rt_number=53534, queue=Incidents, subject=SSH Issues on Prod API21 and Dev-API21, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-01-21 11:46:32, last_txn_id=2276793>, <Ticket(id=4315, rt_number=53545, queue=Incidents, subject=compute11 low disk space /var, ticket_status=closed, client=OpenCorporates, priority=42, created=2025-01-22 08:46:10, last_txn_id=2276618>, <Ticket(id=4326, rt_number=53556, queue=Incidents, subject=Borgmatic backups failed \| rodney1, manuel, ticket_status=closed, client=OGT, priority=44, created=2025-01-23 08:09:26, last_txn_id=2276657>, <Ticket(id=4352, rt_number=53582, queue=Incidents, subject=WARNING: NRPE Disk: /opt/inovemti/dataroot on oscar.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=57, created=2025-01-24 10:36:46, last_txn_id=2276986>]

Ticket resolution report for Incidents

20 Jan - 24 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions