Ticket resolution report for Requests

16 Dec - 17 Jan

RT	Created	Closed	Resolution time	Client	Subject
52678	25 Oct, 13:39	16 Dec, 11:41	35.80d	Edinburgh University	DGX1 OS upgrade
53253	16 Dec, 11:21	16 Dec, 14:20	0.30d	AskBio	Add Vera into Docker group
53169	11 Dec, 15:30	16 Dec, 15:11	2.97d	OpenCorporates	Watchguard failover failure
53232	13 Dec, 15:37	16 Dec, 16:06	1.05d	Cirencester College	Planned network switch upgrade: Saturday 14th December 18:00
53051	02 Dec, 12:03	16 Dec, 16:11	10.41d	Sysdoc	sysdoc/flightpath/tcl-system certificate expirations
53227	13 Dec, 08:41	17 Dec, 08:42	2.00d	eTherapeutics	ETX GitLab upgrade (17.6.2)
53258	17 Dec, 00:00	17 Dec, 13:35	0.56d	Internal	Weekly checks
53248	16 Dec, 09:56	17 Dec, 15:44	1.58d	Internal	Avon cluster: independent check
53231	13 Dec, 14:46	18 Dec, 10:06	2.53d	AskBio	Snapshots
53265	18 Dec, 10:10	18 Dec, 10:47	0.06d	OpenCorporates	Onboarding off boarding
53025	29 Nov, 16:00	18 Dec, 10:53	12.49d	AskBio	making prompt-test.askbio.com accessible
53236	13 Dec, 17:07	18 Dec, 11:07	2.40d	OpenCorporates	New User artur.boltrukevich@opencorporates.com
53234	13 Dec, 16:13	19 Dec, 11:26	3.52d	BD Group	Remove Blog Proxy For 1st Choice Formations
53225	13 Dec, 08:29	19 Dec, 13:42	4.52d	Crystal Units	FW: Fire wall maybe blocking these ports can you check
52944	21 Nov, 11:46	19 Dec, 17:10	20.54d	OpenCorporates	SW1 Switch Off
53303	19 Dec, 11:19	19 Dec, 17:50	0.65d	OpenCorporates	[##695579##] Move sql11 switch port
53009	27 Nov, 12:13	20 Dec, 09:45	16.75d	Crystal Units	Lisec server switchover
53312	20 Dec, 10:53	20 Dec, 12:36	0.17d	ITC Compliance	Sage Server
53093	06 Dec, 14:56	20 Dec, 12:56	9.80d	OGT	Server maintenance
53087	06 Dec, 10:33	20 Dec, 14:48	10.43d	OpenCorporates	MySQL Config Max Connections
53073	05 Dec, 11:03	23 Dec, 11:43	12.07d	OpenCorporates	MySQL Cluster Capacity Info
53056	03 Dec, 09:22	23 Dec, 11:58	14.26d	Mad Dog Casting	Backup quota exceeded (Mad Dog Casting)
53063	04 Dec, 10:47	24 Dec, 08:29	13.77d	Top to Toe	Request to Enable 2FA for phpMyAdmin Access
53097	08 Dec, 03:17	24 Dec, 09:42	11.17d	BD Group	Disk filling up on ef-v5-node-1
53317	24 Dec, 00:00	24 Dec, 10:38	0.26d	Internal	Weekly checks
52980	25 Nov, 10:56	24 Dec, 10:40	20.97d	Cirencester College	Manage Engine Agent install
53319	24 Dec, 09:45	24 Dec, 10:43	0.10d	OpenCorporates	jupyter1 puppet certificate renewal
53313	21 Dec, 11:29	24 Dec, 11:08	1.31d	OpenCorporates	reboot compute11 / mysql update / ldap password reset
53304	19 Dec, 11:22	27 Dec, 12:20	4.10d	Kahootz	Xray borgmatic issue
53324	27 Dec, 09:44	27 Dec, 13:24	0.37d	OpenCorporates	Update MySQL Cluster setting
53327	29 Dec, 09:39	30 Dec, 16:44	0.87d	Internal	Update TPM
53338	31 Dec, 00:00	31 Dec, 14:12	0.62d	Internal	Weekly checks
53230	13 Dec, 13:45	02 Jan, 12:02	10.83d	JISC	Asset inventory query
53340	31 Dec, 12:07	02 Jan, 14:43	1.26d	Trident Honda	NTP
53349	03 Jan, 00:00	03 Jan, 08:11	0.02d	Sylvera	Sylvera monthly backup check and tape swap
53346	02 Jan, 15:48	06 Jan, 10:57	1.51d	Tusk IC	add user to group
53368	06 Jan, 14:28	06 Jan, 14:28	0.00d	Ingeus	Ingeus: login to Azure
53356	06 Jan, 00:00	07 Jan, 08:21	1.04d	Internal	Quarterly Ouse Failover Test
53332	30 Dec, 10:02	07 Jan, 09:50	4.98d	OpenCorporates	Restore database in AWS
53372	07 Jan, 00:00	07 Jan, 12:55	0.49d	Internal	Weekly checks
53345	02 Jan, 11:51	09 Jan, 14:08	5.23d	JISC	Velox Server Security Overview
53396	09 Jan, 11:02	09 Jan, 14:09	0.31d	Internal	Gitlab upgrade (17.7.1)
53397	09 Jan, 11:07	09 Jan, 14:09	0.30d	Geograph	Geograph Gitlab upgrade (17.7.1)
53399	09 Jan, 11:12	10 Jan, 09:39	0.85d	OpenCorporates	OpenCorporates Gitlab upgrade 17.7.1
53373	07 Jan, 00:00	10 Jan, 09:44	3.17d	Internal	Purge old client password records
53377	07 Jan, 15:42	10 Jan, 09:46	2.41d	AskBio	mount R drive on skye
53398	09 Jan, 11:10	10 Jan, 09:58	0.88d	eTherapeutics	ETX GitLab upgrade (17.7.1)
53374	07 Jan, 09:53	10 Jan, 10:14	3.04d	Kahootz	Blocking external access to DNS on everything except Oscar
53367	06 Jan, 14:07	10 Jan, 11:03	3.69d	ITC Compliance	Legacy deployments
53119	10 Dec, 12:48	13 Jan, 08:25	20.56d	eTherapeutics	DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal)
53015	28 Nov, 15:37	13 Jan, 10:51	28.52d	Kahootz	Server reboots for kernel patches
53454	13 Jan, 11:47	13 Jan, 11:54	0.01d	OpenCorporates	Andrei
53358	06 Jan, 00:00	13 Jan, 15:10	5.72d	Internal	Monthly certificate expiry check
53252	16 Dec, 11:01	13 Jan, 15:32	17.45d	Cambridge Flow Solutions	J cluster access
53464	14 Jan, 00:00	14 Jan, 09:57	0.20d	Internal	Weekly checks
53456	13 Jan, 13:05	15 Jan, 09:43	1.66d	Cirencester College	CCOLive browsing slow today
53335	30 Dec, 16:57	15 Jan, 09:45	10.28d	eTherapeutics	ETX infra vpn tunnel
53413	11 Jan, 06:03	16 Jan, 10:14	3.22d	OpenCorporates	ZFS health on SQL12
53460	13 Jan, 14:59	16 Jan, 11:51	2.69d	Internal	Expiring VPN certificate: TCL Staff VPN > gosforth
53478	14 Jan, 18:58	16 Jan, 12:52	1.49d	ITC Compliance	Legacy DB IP Whitelisting
53498	17 Jan, 10:32	17 Jan, 11:49	0.13d	Kahootz	tomcat restart
52785	07 Nov, 10:17	17 Jan, 12:09	48.19d	OpenCorporates	Outstanding monitoring issues: redis1
53501	17 Jan, 11:24	17 Jan, 13:40	0.23d	OGT	Mount Illumina data on Sybil
53407	10 Jan, 11:27	17 Jan, 14:27	5.30d	OpenCorporates	LDAP - Ben Ellis
53251	16 Dec, 10:34	17 Jan, 16:23	21.58d	Trident Honda	Configure UPS for vmsvr1,2

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	27.238 msec
System CPU time	3.755 msec
Total CPU time	30.993 msec
Elapsed time	43.144 msec
Context switches	78 voluntary, 42 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-17&queue=Requests&start=2024-12-16
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-17'
'queue'	'Requests'
'start'	'2024-12-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2024, 12, 16), 'end': datetime.date(2025, 1, 17)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-01-17&queue=Requests&start=2024-12-16' [GET]>
tickets	[<Ticket(id=3748, rt_number=52678, queue=Requests, subject=DGX1 OS upgrade, ticket_status=closed, client=Edinburgh University, priority=54, created=2024-10-25 13:39:27, last_txn_id=2260931>, <Ticket(id=4055, rt_number=53253, queue=Requests, subject=Add Vera into Docker group, ticket_status=closed, client=AskBio, priority=40, created=2024-12-16 11:21:48, last_txn_id=2260426>, <Ticket(id=4000, rt_number=53169, queue=Requests, subject=Watchguard failover failure, ticket_status=closed, client=OpenCorporates, priority=63, created=2024-12-11 15:30:19, last_txn_id=2260513>, <Ticket(id=4031, rt_number=53232, queue=Requests, subject=Planned network switch upgrade: Saturday 14th December 18:00, ticket_status=closed, client=Cirencester College, priority=41, created=2024-12-13 15:37:00, last_txn_id=2260596>, <Ticket(id=3887, rt_number=53051, queue=Requests, subject=sysdoc/flightpath/tcl-system certificate expirations, ticket_status=closed, client=Sysdoc, priority=55, created=2024-12-02 12:03:39, last_txn_id=2262098>, <Ticket(id=4026, rt_number=53227, queue=Requests, subject=ETX GitLab upgrade (17.6.2), ticket_status=closed, client=eTherapeutics, priority=47, created=2024-12-13 08:41:13, last_txn_id=2260818>, <Ticket(id=4059, rt_number=53258, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2024-12-17 00:00:06, last_txn_id=2261161>, <Ticket(id=4050, rt_number=53248, queue=Requests, subject=Avon cluster: independent check, ticket_status=closed, client=Internal, priority=41, created=2024-12-16 09:56:27, last_txn_id=2261255>, <Ticket(id=4030, rt_number=53231, queue=Requests, subject=Snapshots, ticket_status=closed, client=AskBio, priority=63, created=2024-12-13 14:46:28, last_txn_id=2263374>, <Ticket(id=4067, rt_number=53265, queue=Requests, subject=Onboarding off boarding, ticket_status=closed, client=OpenCorporates, priority=60, created=2024-12-18 10:10:25, last_txn_id=2270121>, <Ticket(id=3852, rt_number=53025, queue=Requests, subject=making prompt-test.askbio.com accessible, ticket_status=closed, client=AskBio, priority=73, created=2024-11-29 16:00:11, last_txn_id=2261675>, <Ticket(id=4035, rt_number=53236, queue=Requests, subject=New User artur.boltrukevich@opencorporates.com, ticket_status=closed, client=OpenCorporates, priority=63, created=2024-12-13 17:07:24, last_txn_id=2270122>, <Ticket(id=4033, rt_number=53234, queue=Requests, subject=Remove Blog Proxy For 1st Choice Formations, ticket_status=closed, client=BD Group, priority=42, created=2024-12-13 16:13:34, last_txn_id=2262396>, <Ticket(id=4024, rt_number=53225, queue=Requests, subject=FW: Fire wall maybe blocking these ports can you check, ticket_status=closed, client=Crystal Units, priority=64, created=2024-12-13 08:29:53, last_txn_id=2263873>, <Ticket(id=3745, rt_number=52944, queue=Requests, subject=SW1 Switch Off, ticket_status=closed, client=OpenCorporates, priority=60, created=2024-11-21 11:46:26, last_txn_id=2262745>, <Ticket(id=4073, rt_number=53303, queue=Requests, subject=[##695579##] Move sql11 switch port, ticket_status=closed, client=OpenCorporates, priority=60, created=2024-12-19 11:19:11, last_txn_id=2262777>, <Ticket(id=3794, rt_number=53009, queue=Requests, subject=Lisec server switchover, ticket_status=closed, client=Crystal Units, priority=74, created=2024-11-27 12:13:28, last_txn_id=2270759>, <Ticket(id=4081, rt_number=53312, queue=Requests, subject=Sage Server, ticket_status=closed, client=ITC Compliance, priority=40, created=2024-12-20 10:53:17, last_txn_id=2263099>, <Ticket(id=3938, rt_number=53093, queue=Requests, subject=Server maintenance, ticket_status=closed, client=OGT, priority=45, created=2024-12-06 14:56:53, last_txn_id=2264235>, <Ticket(id=3932, rt_number=53087, queue=Requests, subject=MySQL Config Max Connections, ticket_status=closed, client=OpenCorporates, priority=70, created=2024-12-06 10:33:18, last_txn_id=2264233>, <Ticket(id=3917, rt_number=53073, queue=Requests, subject=MySQL Cluster Capacity Info, ticket_status=closed, client=OpenCorporates, priority=72, created=2024-12-05 11:03:52, last_txn_id=2264310>, <Ticket(id=3894, rt_number=53056, queue=Requests, subject=Backup quota exceeded (Mad Dog Casting), ticket_status=closed, client=Mad Dog Casting, priority=41, created=2024-12-03 09:22:42, last_txn_id=2263671>, <Ticket(id=3903, rt_number=53063, queue=Requests, subject=Request to Enable 2FA for phpMyAdmin Access, ticket_status=closed, client=Top to Toe, priority=54, created=2024-12-04 10:47:39, last_txn_id=2264351>, <Ticket(id=3942, rt_number=53097, queue=Requests, subject=Disk filling up on ef-v5-node-1, ticket_status=closed, client=BD Group, priority=75, created=2024-12-08 03:17:23, last_txn_id=2278920>, <Ticket(id=4087, rt_number=53317, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=40, created=2024-12-24 00:00:04, last_txn_id=2264089>, <Ticket(id=3781, rt_number=52980, queue=Requests, subject=Manage Engine Agent install, ticket_status=closed, client=Cirencester College, priority=61, created=2024-11-25 10:56:21, last_txn_id=2264349>, <Ticket(id=4089, rt_number=53319, queue=Requests, subject=jupyter1 puppet certificate renewal, ticket_status=closed, client=OpenCorporates, priority=40, created=2024-12-24 09:45:41, last_txn_id=2264101>, <Ticket(id=4082, rt_number=53313, queue=Requests, subject=reboot compute11 / mysql update / ldap password reset, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-21 11:29:04, last_txn_id=2264123>, <Ticket(id=4074, rt_number=53304, queue=Requests, subject=Xray borgmatic issue, ticket_status=closed, client=Kahootz, priority=65, created=2024-12-19 11:22:37, last_txn_id=2265281>, <Ticket(id=4094, rt_number=53324, queue=Requests, subject=Update MySQL Cluster setting, ticket_status=closed, client=OpenCorporates, priority=60, created=2024-12-27 09:44:31, last_txn_id=2264597>, <Ticket(id=4097, rt_number=53327, queue=Requests, subject=Update TPM, ticket_status=closed, client=Internal, priority=40, created=2024-12-29 09:39:54, last_txn_id=2264982>, <Ticket(id=4126, rt_number=53338, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2024-12-31 00:00:05, last_txn_id=2265216>, <Ticket(id=4029, rt_number=53230, queue=Requests, subject=Asset inventory query, ticket_status=closed, client=JISC, priority=64, created=2024-12-13 13:45:40, last_txn_id=2265520>, <Ticket(id=4129, rt_number=53340, queue=Requests, subject=NTP, ticket_status=closed, client=Trident Honda, priority=42, created=2024-12-31 12:07:53, last_txn_id=2265596>, <Ticket(id=4143, rt_number=53349, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2025-01-03 00:00:06, last_txn_id=2265743>, <Ticket(id=4141, rt_number=53346, queue=Requests, subject=add user to group, ticket_status=closed, client=Tusk IC, priority=46, created=2025-01-02 15:48:40, last_txn_id=2266217>, <Ticket(id=4165, rt_number=53368, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=40, created=2025-01-06 14:28:16, last_txn_id=2282084>, <Ticket(id=4151, rt_number=53356, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=closed, client=Internal, priority=2, created=2025-01-06 00:00:05, last_txn_id=2266798>, <Ticket(id=4102, rt_number=53332, queue=Requests, subject=Restore database in AWS, ticket_status=closed, client=OpenCorporates, priority=76, created=2024-12-30 10:02:59, last_txn_id=2266914>, <Ticket(id=4168, rt_number=53372, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-01-07 00:00:06, last_txn_id=2267172>, <Ticket(id=4140, rt_number=53345, queue=Requests, subject=Velox Server Security Overview, ticket_status=closed, client=JISC, priority=64, created=2025-01-02 11:51:06, last_txn_id=2268415>, <Ticket(id=4197, rt_number=53396, queue=Requests, subject=Gitlab upgrade (17.7.1), ticket_status=closed, client=Internal, priority=40, created=2025-01-09 11:02:59, last_txn_id=2268423>, <Ticket(id=4198, rt_number=53397, queue=Requests, subject=Geograph Gitlab upgrade (17.7.1), ticket_status=closed, client=Geograph, priority=45, created=2025-01-09 11:07:42, last_txn_id=2268432>, <Ticket(id=4200, rt_number=53399, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.7.1, ticket_status=closed, client=OpenCorporates, priority=46, created=2025-01-09 11:12:09, last_txn_id=2269080>, <Ticket(id=4169, rt_number=53373, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=44, created=2025-01-07 00:00:07, last_txn_id=2269107>, <Ticket(id=4174, rt_number=53377, queue=Requests, subject=mount R drive on skye, ticket_status=closed, client=AskBio, priority=43, created=2025-01-07 15:42:09, last_txn_id=2271132>, <Ticket(id=4199, rt_number=53398, queue=Requests, subject=ETX GitLab upgrade (17.7.1), ticket_status=closed, client=eTherapeutics, priority=46, created=2025-01-09 11:10:11, last_txn_id=2269156>, <Ticket(id=4171, rt_number=53374, queue=Requests, subject=Blocking external access to DNS on everything except Oscar, ticket_status=closed, client=Kahootz, priority=63, created=2025-01-07 09:53:24, last_txn_id=2271711>, <Ticket(id=4164, rt_number=53367, queue=Requests, subject=Legacy deployments, ticket_status=closed, client=ITC Compliance, priority=44, created=2025-01-06 14:07:15, last_txn_id=2271130>, <Ticket(id=3980, rt_number=53119, queue=Requests, subject=DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal), ticket_status=closed, client=eTherapeutics, priority=64, created=2024-12-10 12:48:59, last_txn_id=2269771>, <Ticket(id=3816, rt_number=53015, queue=Requests, subject=Server reboots for kernel patches, ticket_status=closed, client=Kahootz, priority=84, created=2024-11-28 15:37:50, last_txn_id=2271387>, <Ticket(id=4223, rt_number=53454, queue=Requests, subject=Andrei , ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-13 11:47:09, last_txn_id=2271391>, <Ticket(id=4152, rt_number=53358, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=66, created=2025-01-06 00:00:09, last_txn_id=2270414>, <Ticket(id=4054, rt_number=53252, queue=Requests, subject=J cluster access, ticket_status=closed, client=Cambridge Flow Solutions, priority=60, created=2024-12-16 11:01:04, last_txn_id=2270438>, <Ticket(id=4233, rt_number=53464, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-01-14 00:00:02, last_txn_id=2270852>, <Ticket(id=4225, rt_number=53456, queue=Requests, subject=CCOLive browsing slow today, ticket_status=closed, client=Cirencester College, priority=42, created=2025-01-13 13:05:45, last_txn_id=2273121>, <Ticket(id=4124, rt_number=53335, queue=Requests, subject=ETX infra vpn tunnel, ticket_status=closed, client=eTherapeutics, priority=52, created=2024-12-30 16:57:01, last_txn_id=2271294>, <Ticket(id=4218, rt_number=53413, queue=Requests, subject=ZFS health on SQL12, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-01-11 06:03:03, last_txn_id=2271655>, <Ticket(id=4229, rt_number=53460, queue=Requests, subject=Expiring VPN certificate: TCL Staff VPN > gosforth, ticket_status=closed, client=Internal, priority=42, created=2025-01-13 14:59:56, last_txn_id=2271839>, <Ticket(id=4247, rt_number=53478, queue=Requests, subject=Legacy DB IP Whitelisting, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-01-14 18:58:21, last_txn_id=2271901>, <Ticket(id=4269, rt_number=53498, queue=Requests, subject=tomcat restart, ticket_status=closed, client=Kahootz, priority=60, created=2025-01-17 10:32:43, last_txn_id=2272561>, <Ticket(id=3786, rt_number=52785, queue=Requests, subject=Outstanding monitoring issues: redis1, ticket_status=closed, client=OpenCorporates, priority=81, created=2024-11-07 10:17:13, last_txn_id=2272602>, <Ticket(id=4272, rt_number=53501, queue=Requests, subject=Mount Illumina data on Sybil, ticket_status=closed, client=OGT, priority=40, created=2025-01-17 11:24:51, last_txn_id=2272687>, <Ticket(id=4208, rt_number=53407, queue=Requests, subject=LDAP - Ben Ellis, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-01-10 11:27:50, last_txn_id=2272730>, <Ticket(id=4053, rt_number=53251, queue=Requests, subject=Configure UPS for vmsvr1,2, ticket_status=closed, client=Trident Honda, priority=74, created=2024-12-16 10:34:52, last_txn_id=2272914>]

Ticket resolution report for Requests

16 Dec - 17 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions