Ticket resolution report for Incidents

16 Dec - 17 Jan

RT	Created	Closed	Resolution time	Client	Subject
53242	16 Dec, 00:00	16 Dec, 11:46	0.38d	Internal	Check for Security Notices and System Updates
53245	16 Dec, 08:18	16 Dec, 15:08	0.68d	Trident Honda	Full System Outage
53257	17 Dec, 00:00	17 Dec, 10:15	0.23d	Internal	Check for Security Notices and System Updates
53247	16 Dec, 08:59	17 Dec, 11:04	1.21d	OpenCorporates	Ceph health on san1,2
53157	10 Dec, 18:11	17 Dec, 11:10	4.32d	OpenCorporates	Grafana datasource error
53261	18 Dec, 00:00	18 Dec, 11:43	0.37d	Internal	Check for Security Notices and System Updates
53267	18 Dec, 14:44	18 Dec, 15:09	0.04d	Internal	The API server is burning too much error budget - Multiple clusters
53268	18 Dec, 15:18	18 Dec, 17:29	0.22d	Internal	Puppet check-in failing on numerous systems
53259	17 Dec, 15:27	19 Dec, 12:27	1.70d	Global Brands	vpn
53270	19 Dec, 00:00	19 Dec, 12:34	0.46d	Internal	Check for Security Notices and System Updates
53262	18 Dec, 08:03	19 Dec, 12:58	1.49d	OpenCorporates	sql13 storage alert
53310	20 Dec, 00:00	20 Dec, 11:50	0.38d	Internal	Check for Security Notices and System Updates
53309	19 Dec, 18:24	20 Dec, 12:53	0.49d	OpenCorporates	proxysql1 systemd alert
53307	19 Dec, 13:53	20 Dec, 14:33	1.07d	Cirencester College	DOWN: *.cirencester.ac.uk
53316	23 Dec, 08:54	24 Dec, 09:24	1.05d	Kahootz	Front servers LE certificate expirations
53318	24 Dec, 08:35	24 Dec, 12:07	0.35d	Internal	birket.tiger-computing.co.uk linux-health-check.co.uk certificate expiry
53325	27 Dec, 10:22	27 Dec, 10:44	0.04d	AskBio	edb-lab-skye.askbio.com configuration agent error
53323	27 Dec, 08:20	27 Dec, 11:31	0.32d	OpenCorporates	event-search1 pacemaker warning (ldirectord)
53314	23 Dec, 00:00	27 Dec, 11:32	2.35d	Internal	Check for Security Notices and System Updates
53328	30 Dec, 00:00	30 Dec, 09:57	0.20d	Internal	Check for Security Notices and System Updates
53322	26 Dec, 20:21	30 Dec, 09:58	1.20d	Internal	ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53233	13 Dec, 15:57	30 Dec, 10:01	8.41d	OpenCorporates	OC DB cluster recovery
53331	30 Dec, 09:06	30 Dec, 10:52	0.18d	Tusk IC	mammoth.tusknet rsnapshot failure
53333	30 Dec, 12:11	30 Dec, 13:00	0.08d	Geograph	www.geograph.org.uk HTTP/S errors
53334	30 Dec, 16:17	30 Dec, 16:19	0.00d	Internal	ALARM: "Billing Alarm: 65 USD" in US East (N. Virginia)
53337	31 Dec, 00:00	31 Dec, 09:56	0.19d	Internal	Check for Security Notices and System Updates
53341	31 Dec, 16:52	31 Dec, 17:06	0.02d	OpenCorporates	compute11 OOM
53342	01 Jan, 00:00	02 Jan, 10:17	0.23d	Internal	Check for Security Notices and System Updates
53343	02 Jan, 08:31	02 Jan, 10:18	0.18d	Internal	tcl/avon/tcl-monitoring thanos compactror failure
53344	02 Jan, 09:11	02 Jan, 12:13	0.30d	Internal	woodlands.midnighthax.com apache config issue
53348	03 Jan, 00:00	03 Jan, 11:02	0.30d	Internal	Check for Security Notices and System Updates
53355	06 Jan, 00:00	06 Jan, 11:01	0.30d	Internal	Check for Security Notices and System Updates
53352	05 Jan, 20:47	06 Jan, 14:08	0.61d	Internal	Can't login to Nextcloud on my MacBook since the server movw
53366	06 Jan, 13:44	06 Jan, 14:19	0.06d	OpenCorporates	event-search1-5 pacemaker warning (ldirectord)
53353	05 Jan, 20:50	06 Jan, 16:18	0.83d	OGT	Power out at site
53371	07 Jan, 00:00	07 Jan, 10:05	0.21d	Internal	Check for Security Notices and System Updates
53378	07 Jan, 17:21	07 Jan, 17:23	0.00d	Mad Dog Casting	CRITICAL: HTTP: web HTTPS old cert on intranet.maddogcasting.com
53380	08 Jan, 00:00	08 Jan, 12:25	0.44d	Internal	Check for Security Notices and System Updates
53384	08 Jan, 10:43	09 Jan, 09:30	0.88d	Mad Dog Casting	Urgent: Maddog Casting Server (83.97.16.99) Looks like went down
53394	09 Jan, 10:05	09 Jan, 10:12	0.01d	OpenCorporates	compute11 unresponsive
53392	09 Jan, 08:55	09 Jan, 11:15	0.23d	Internal	woodlands.midnighthax.com frozen mail
53390	09 Jan, 08:27	09 Jan, 14:33	0.61d	AskBio	macleod,talisker,skye NTP server failure
53393	09 Jan, 09:36	09 Jan, 15:03	0.55d	OGT	WARNING: Mail: Queue Length on sybil.internal.ogtip.com
53388	09 Jan, 00:00	10 Jan, 09:40	1.17d	Internal	Check for Security Notices and System Updates
53446	13 Jan, 00:00	13 Jan, 10:12	0.22d	Internal	Check for Security Notices and System Updates
53463	13 Jan, 16:43	13 Jan, 19:46	0.13d	Geograph	Redis volumes filling up in production
53473	14 Jan, 10:23	15 Jan, 09:32	0.91d	Top to Toe	Unmerged config files on gait-prod.toptotoe.com
53468	14 Jan, 08:15	15 Jan, 09:34	1.13d	OGT	rodney2.internal.ogtip.com crm warnings
53466	14 Jan, 08:07	15 Jan, 09:36	1.15d	Internal	severn{1,2,3}.tiger-computing.co.uk unmerged config files
53449	13 Jan, 07:47	16 Jan, 08:22	3.04d	OpenCorporates	systemd_state on 'zcluster2.opencorporates.internal
53483	16 Jan, 08:31	16 Jan, 11:22	0.28d	Tusk IC	mammoth.tusknet rsnapshot duration
53465	14 Jan, 00:00	16 Jan, 11:38	2.36d	Internal	Check for Security Notices and System Updates
53489	16 Jan, 16:35	17 Jan, 09:18	0.27d	OpenCorporates	compute11 unresponsive
53493	17 Jan, 00:00	17 Jan, 09:32	0.15d	Internal	Check for Security Notices and System Updates
53480	15 Jan, 10:19	17 Jan, 09:39	1.93d	AskBio	PromPT down on Macleod
53494	17 Jan, 08:09	17 Jan, 14:46	0.66d	eTherapeutics	dgx2.internal.etherapeutics.co.uk disk usage
53517	17 Jan, 18:25	17 Jan, 18:37	-	AskBio	GitLab issue on Macleod
53518	17 Jan, 22:56	17 Jan, 23:04	-	OpenCorporates	frontend-sentinel12: /var at 92%

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	14.022 msec
System CPU time	7.591 msec
Total CPU time	21.613 msec
Elapsed time	32.366 msec
Context switches	24 voluntary, 11 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-17&queue=Incidents&start=2024-12-16
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-17'
'queue'	'Incidents'
'start'	'2024-12-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2024, 12, 16), 'end': datetime.date(2025, 1, 17)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-01-17&queue=Incidents&start=2024-12-16' [GET]>
tickets	[<Ticket(id=4045, rt_number=53242, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-16 00:00:03, last_txn_id=2260329>, <Ticket(id=4047, rt_number=53245, queue=Incidents, subject=Full System Outage, ticket_status=closed, client=Trident Honda, priority=50, created=2024-12-16 08:18:06, last_txn_id=2260478>, <Ticket(id=4060, rt_number=53257, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-17 00:00:05, last_txn_id=2260964>, <Ticket(id=4049, rt_number=53247, queue=Incidents, subject=Ceph health on san1,2, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-16 08:59:38, last_txn_id=2262513>, <Ticket(id=3987, rt_number=53157, queue=Incidents, subject=Grafana datasource error, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-10 18:11:36, last_txn_id=2261074>, <Ticket(id=4063, rt_number=53261, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-18 00:00:06, last_txn_id=2261728>, <Ticket(id=4069, rt_number=53267, queue=Incidents, subject=The API server is burning too much error budget - Multiple clusters, ticket_status=closed, client=Internal, priority=0, created=2024-12-18 14:44:12, last_txn_id=2261815>, <Ticket(id=4070, rt_number=53268, queue=Incidents, subject=Puppet check-in failing on numerous systems, ticket_status=closed, client=Internal, priority=40, created=2024-12-18 15:18:32, last_txn_id=2261992>, <Ticket(id=4061, rt_number=53259, queue=Incidents, subject=vpn, ticket_status=closed, client=Global Brands, priority=42, created=2024-12-17 15:27:40, last_txn_id=2292467>, <Ticket(id=4072, rt_number=53270, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-19 00:00:03, last_txn_id=2262507>, <Ticket(id=4064, rt_number=53262, queue=Incidents, subject=sql13 storage alert , ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-18 08:03:28, last_txn_id=2262529>, <Ticket(id=4080, rt_number=53310, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-20 00:00:04, last_txn_id=2263084>, <Ticket(id=4079, rt_number=53309, queue=Incidents, subject=proxysql1 systemd alert, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-19 18:24:58, last_txn_id=2264239>, <Ticket(id=4077, rt_number=53307, queue=Incidents, subject=DOWN: *.cirencester.ac.uk, ticket_status=closed, client=Cirencester College, priority=44, created=2024-12-19 13:53:42, last_txn_id=2264237>, <Ticket(id=4085, rt_number=53316, queue=Incidents, subject=Front servers LE certificate expirations, ticket_status=closed, client=Kahootz, priority=58, created=2024-12-23 08:54:51, last_txn_id=2264014>, <Ticket(id=4088, rt_number=53318, queue=Incidents, subject=birket.tiger-computing.co.uk linux-health-check.co.uk certificate expiry, ticket_status=closed, client=Internal, priority=40, created=2024-12-24 08:35:46, last_txn_id=2264155>, <Ticket(id=4095, rt_number=53325, queue=Incidents, subject=edb-lab-skye.askbio.com configuration agent error, ticket_status=closed, client=AskBio, priority=57, created=2024-12-27 10:22:29, last_txn_id=2264518>, <Ticket(id=4093, rt_number=53323, queue=Incidents, subject=event-search1 pacemaker warning (ldirectord), ticket_status=closed, client=OpenCorporates, priority=40, created=2024-12-27 08:20:16, last_txn_id=2266354>, <Ticket(id=4083, rt_number=53314, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=65, created=2024-12-23 00:00:04, last_txn_id=2264550>, <Ticket(id=4098, rt_number=53328, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-30 00:00:03, last_txn_id=2264763>, <Ticket(id=4092, rt_number=53322, queue=Incidents, subject=ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=41, created=2024-12-26 20:21:33, last_txn_id=2264957>, <Ticket(id=4032, rt_number=53233, queue=Incidents, subject=OC DB cluster recovery, ticket_status=closed, client=OpenCorporates, priority=70, created=2024-12-13 15:57:13, last_txn_id=2264790>, <Ticket(id=4101, rt_number=53331, queue=Incidents, subject=mammoth.tusknet rsnapshot failure, ticket_status=closed, client=Tusk IC, priority=43, created=2024-12-30 09:06:45, last_txn_id=2264836>, <Ticket(id=4103, rt_number=53333, queue=Incidents, subject=www.geograph.org.uk HTTP/S errors, ticket_status=closed, client=Geograph, priority=40, created=2024-12-30 12:11:17, last_txn_id=2264892>, <Ticket(id=4105, rt_number=53334, queue=Incidents, subject=ALARM: "Billing Alarm: 65 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=40, created=2024-12-30 16:17:01, last_txn_id=2264962>, <Ticket(id=4127, rt_number=53337, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-31 00:00:03, last_txn_id=2265111>, <Ticket(id=4130, rt_number=53341, queue=Incidents, subject=compute11 OOM , ticket_status=closed, client=OpenCorporates, priority=60, created=2024-12-31 16:52:02, last_txn_id=2265709>, <Ticket(id=4137, rt_number=53342, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=62, created=2025-01-01 00:00:04, last_txn_id=2265467>, <Ticket(id=4138, rt_number=53343, queue=Incidents, subject=tcl/avon/tcl-monitoring thanos compactror failure, ticket_status=closed, client=Internal, priority=40, created=2025-01-02 08:31:00, last_txn_id=2265474>, <Ticket(id=4139, rt_number=53344, queue=Incidents, subject=woodlands.midnighthax.com apache config issue, ticket_status=closed, client=Internal, priority=40, created=2025-01-02 09:11:56, last_txn_id=2265542>, <Ticket(id=4144, rt_number=53348, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-03 00:00:03, last_txn_id=2265840>, <Ticket(id=4154, rt_number=53355, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-06 00:00:03, last_txn_id=2266229>, <Ticket(id=4147, rt_number=53352, queue=Incidents, subject=Can't login to Nextcloud on my MacBook since the server movw, ticket_status=closed, client=Internal, priority=40, created=2025-01-05 20:47:14, last_txn_id=2266381>, <Ticket(id=4163, rt_number=53366, queue=Incidents, subject= event-search1-5 pacemaker warning (ldirectord), ticket_status=closed, client=OpenCorporates, priority=40, created=2025-01-06 13:44:34, last_txn_id=2267803>, <Ticket(id=4148, rt_number=53353, queue=Incidents, subject=Power out at site, ticket_status=closed, client=OGT, priority=50, created=2025-01-05 20:50:40, last_txn_id=2266638>, <Ticket(id=4170, rt_number=53371, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-07 00:00:04, last_txn_id=2266949>, <Ticket(id=4177, rt_number=53378, queue=Incidents, subject=CRITICAL: HTTP: web HTTPS old cert on intranet.maddogcasting.com, ticket_status=closed, client=Mad Dog Casting, priority=43, created=2025-01-07 17:21:20, last_txn_id=2267399>, <Ticket(id=4181, rt_number=53380, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-08 00:00:04, last_txn_id=2267663>, <Ticket(id=4184, rt_number=53384, queue=Incidents, subject=Urgent: Maddog Casting Server (83.97.16.99) Looks like went down, ticket_status=closed, client=Mad Dog Casting, priority=41, created=2025-01-08 10:43:37, last_txn_id=2267973>, <Ticket(id=4195, rt_number=53394, queue=Incidents, subject=compute11 unresponsive, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-01-09 10:05:51, last_txn_id=2272056>, <Ticket(id=4193, rt_number=53392, queue=Incidents, subject=woodlands.midnighthax.com frozen mail, ticket_status=closed, client=Internal, priority=40, created=2025-01-09 08:55:18, last_txn_id=2268231>, <Ticket(id=4191, rt_number=53390, queue=Incidents, subject=macleod,talisker,skye NTP server failure, ticket_status=closed, client=AskBio, priority=63, created=2025-01-09 08:27:57, last_txn_id=2268457>, <Ticket(id=4194, rt_number=53393, queue=Incidents, subject=WARNING: Mail: Queue Length on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=37, created=2025-01-09 09:36:37, last_txn_id=2268558>, <Ticket(id=4189, rt_number=53388, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=62, created=2025-01-09 00:00:05, last_txn_id=2269090>, <Ticket(id=4215, rt_number=53446, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-13 00:00:06, last_txn_id=2269901>, <Ticket(id=4232, rt_number=53463, queue=Incidents, subject=Redis volumes filling up in production, ticket_status=closed, client=Geograph, priority=50, created=2025-01-13 16:43:32, last_txn_id=2271393>, <Ticket(id=4242, rt_number=53473, queue=Incidents, subject=Unmerged config files on gait-prod.toptotoe.com, ticket_status=closed, client=Top to Toe, priority=38, created=2025-01-14 10:23:21, last_txn_id=2271225>, <Ticket(id=4237, rt_number=53468, queue=Incidents, subject=rodney2.internal.ogtip.com crm warnings, ticket_status=closed, client=OGT, priority=38, created=2025-01-14 08:15:09, last_txn_id=2271252>, <Ticket(id=4235, rt_number=53466, queue=Incidents, subject=severn{1,2,3}.tiger-computing.co.uk unmerged config files, ticket_status=closed, client=Internal, priority=41, created=2025-01-14 08:07:52, last_txn_id=2271269>, <Ticket(id=4217, rt_number=53449, queue=Incidents, subject=systemd_state on 'zcluster2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-01-13 07:47:59, last_txn_id=2271452>, <Ticket(id=4253, rt_number=53483, queue=Incidents, subject=mammoth.tusknet rsnapshot duration, ticket_status=closed, client=Tusk IC, priority=43, created=2025-01-16 08:31:30, last_txn_id=2271771>, <Ticket(id=4234, rt_number=53465, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=63, created=2025-01-14 00:00:05, last_txn_id=2271816>, <Ticket(id=4259, rt_number=53489, queue=Incidents, subject=compute11 unresponsive, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-01-16 16:35:30, last_txn_id=2272299>, <Ticket(id=4264, rt_number=53493, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-17 00:00:04, last_txn_id=2272321>, <Ticket(id=4250, rt_number=53480, queue=Incidents, subject=PromPT down on Macleod, ticket_status=closed, client=AskBio, priority=62, created=2025-01-15 10:19:12, last_txn_id=2272340>, <Ticket(id=4265, rt_number=53494, queue=Incidents, subject=dgx2.internal.etherapeutics.co.uk disk usage, ticket_status=closed, client=eTherapeutics, priority=37, created=2025-01-17 08:09:29, last_txn_id=2272769>, <Ticket(id=4287, rt_number=53517, queue=Incidents, subject=GitLab issue on Macleod, ticket_status=closed, client=AskBio, priority=50, created=2025-01-17 18:25:01, last_txn_id=2274389>, <Ticket(id=4288, rt_number=53518, queue=Incidents, subject=frontend-sentinel12: /var at 92%, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-01-17 22:56:51, last_txn_id=2274391>]

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