Ticket resolution report for Problems

09 Dec - 10 Jan

RT	Created	Closed	Resolution time	Client	Subject
53095	07 Dec, 20:23	09 Dec, 12:52	0.49d	OpenCorporates	zcluster2 systemd state - sanoid@.service
52949	21 Nov, 15:39	09 Dec, 22:00	12.23d	eTherapeutics	etx/prod/tcl-system kiam pod crashing
53175	11 Dec, 18:56	12 Dec, 08:57	0.10d	AskBio	LDAP replication and /weka mount
53100	09 Dec, 00:16	12 Dec, 16:05	3.81d	Crystal Units	Migrate backy2 database to new server
52912	19 Nov, 09:01	17 Dec, 09:42	20.07d	OGT	WARNING: Storage: RAID on manuel.internal.ogtip.com
53094	06 Dec, 15:52	17 Dec, 15:18	6.94d	OpenCorporates	backgrounder2 stalled
53264	18 Dec, 09:58	19 Dec, 08:50	0.89d	OGT	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
53163	11 Dec, 09:08	24 Dec, 11:01	9.19d	Azura	/var on on ocado1.opentrk.com
53122	10 Dec, 14:33	24 Dec, 14:08	9.96d	Internal	WARNING: Storage: ZFS pool rpool on severn1.tiger-computing.co.uk
53339	31 Dec, 11:33	31 Dec, 13:52	0.23d	NovaData	CRITICAL: NRPE Disk: All Disks on leonis.novadata.internal
52879	15 Nov, 03:16	02 Jan, 11:06	31.31d	Top to Toe	Request to create a cron job to monitor PHP-FPM
53182	12 Dec, 10:45	03 Jan, 12:00	13.12d	OpenCorporates	Improve OC connectivity monitoring
53330	30 Dec, 08:41	06 Jan, 10:54	4.22d	Internal	woodlands.midnighthax.com Redundant LE Certificates comments.midnighthax.com
53123	10 Dec, 14:41	06 Jan, 14:30	15.98d	Ingeus	GitRepository is not Ready
53359	06 Jan, 08:25	06 Jan, 16:07	0.77d	Internal	CRITICAL: Backups: Prebackup for thames on mersey
53246	16 Dec, 08:42	06 Jan, 16:11	12.75d	Tusk IC	Storage alert: /home on mammoth.tusknet
53185	12 Dec, 16:08	06 Jan, 16:41	14.05d	AskBio	talisker.synpromics.com duply backup failure
53401	09 Jan, 14:43	10 Jan, 08:46	0.41d	Cirencester College	Cirencester NTP timeout

git hash: master (9cdcf9a5)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	20.752 msec
System CPU time	0.000 msec
Total CPU time	20.752 msec
Elapsed time	27.203 msec
Context switches	17 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-10&queue=Problems&start=2024-12-09
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-10'
'queue'	'Problems'
'start'	'2024-12-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Problems', 'start': datetime.date(2024, 12, 9), 'end': datetime.date(2025, 1, 10)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-01-10&queue=Problems&start=2024-12-09' [GET]>
tickets	[<Ticket(id=3940, rt_number=53095, queue=Problems, subject=zcluster2 systemd state - sanoid@.service, ticket_status=closed, client=OpenCorporates, priority=67, created=2024-12-07 20:23:50, last_txn_id=2291189>, <Ticket(id=3755, rt_number=52949, queue=Problems, subject=etx/prod/tcl-system kiam pod crashing, ticket_status=closed, client=eTherapeutics, priority=52, created=2024-11-21 15:39:45, last_txn_id=2291181>, <Ticket(id=4006, rt_number=53175, queue=Problems, subject=LDAP replication and /weka mount, ticket_status=closed, client=AskBio, priority=63, created=2024-12-11 18:56:08, last_txn_id=2258178>, <Ticket(id=3945, rt_number=53100, queue=Problems, subject=Migrate backy2 database to new server, ticket_status=closed, client=Crystal Units, priority=67, created=2024-12-09 00:16:06, last_txn_id=2291202>, <Ticket(id=3782, rt_number=52912, queue=Problems, subject=WARNING: Storage: RAID on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=57, created=2024-11-19 09:01:54, last_txn_id=2260893>, <Ticket(id=3939, rt_number=53094, queue=Problems, subject=backgrounder2 stalled, ticket_status=closed, client=OpenCorporates, priority=47, created=2024-12-06 15:52:45, last_txn_id=2262823>, <Ticket(id=4066, rt_number=53264, queue=Problems, subject=WARNING: Mail: Queue Length on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=38, created=2024-12-18 09:58:37, last_txn_id=2262170>, <Ticket(id=3994, rt_number=53163, queue=Problems, subject=/var on on ocado1.opentrk.com, ticket_status=closed, client=Azura, priority=46, created=2024-12-11 09:08:09, last_txn_id=2264110>, <Ticket(id=3983, rt_number=53122, queue=Problems, subject=WARNING: Storage: ZFS pool rpool on severn1.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2024-12-10 14:33:01, last_txn_id=2264173>, <Ticket(id=4128, rt_number=53339, queue=Problems, subject=CRITICAL: NRPE Disk: All Disks on leonis.novadata.internal, ticket_status=closed, client=NovaData, priority=43, created=2024-12-31 11:33:33, last_txn_id=2265200>, <Ticket(id=3754, rt_number=52879, queue=Problems, subject=Request to create a cron job to monitor PHP-FPM, ticket_status=closed, client=Top to Toe, priority=80, created=2024-11-15 03:16:42, last_txn_id=2266745>, <Ticket(id=4013, rt_number=53182, queue=Problems, subject=Improve OC connectivity monitoring , ticket_status=closed, client=OpenCorporates, priority=77, created=2024-12-12 10:45:44, last_txn_id=2265846>, <Ticket(id=4100, rt_number=53330, queue=Problems, subject=woodlands.midnighthax.com Redundant LE Certificates comments.midnighthax.com, ticket_status=closed, client=Internal, priority=42, created=2024-12-30 08:41:41, last_txn_id=2266205>, <Ticket(id=3985, rt_number=53123, queue=Problems, subject=GitRepository is not Ready, ticket_status=closed, client=Ingeus, priority=59, created=2024-12-10 14:41:15, last_txn_id=2266449>, <Ticket(id=4155, rt_number=53359, queue=Problems, subject=CRITICAL: Backups: Prebackup for thames on mersey, ticket_status=closed, client=Internal, priority=40, created=2025-01-06 08:25:01, last_txn_id=2266613>, <Ticket(id=4048, rt_number=53246, queue=Problems, subject=Storage alert: /home on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=52, created=2024-12-16 08:42:26, last_txn_id=2266628>, <Ticket(id=4016, rt_number=53185, queue=Problems, subject=talisker.synpromics.com duply backup failure, ticket_status=closed, client=AskBio, priority=80, created=2024-12-12 16:08:41, last_txn_id=2266678>, <Ticket(id=4202, rt_number=53401, queue=Problems, subject=Cirencester NTP timeout, ticket_status=closed, client=Cirencester College, priority=44, created=2025-01-09 14:43:13, last_txn_id=2269022>]

Ticket resolution report for Problems

09 Dec - 10 Jan

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resolutions_report_drilldown.html

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