Ticket resolution report for Incidents

09 Dec - 10 Jan

RT	Created	Closed	Resolution time	Client	Subject
53098	09 Dec, 00:00	09 Dec, 11:31	0.35d	Internal	Check for Security Notices and System Updates
53104	09 Dec, 10:29	10 Dec, 09:40	0.92d	Crystal Units	Crystal Units new server - email service setup OK?
53091	06 Dec, 11:09	10 Dec, 09:40	1.85d	OpenCorporates	events-generation-data-objects-app1 no resque processes
53117	10 Dec, 09:55	10 Dec, 10:21	0.04d	Kahootz	ClamAV on C, D, E
53113	10 Dec, 00:00	10 Dec, 15:32	0.75d	Internal	Check for Security Notices and System Updates
53161	11 Dec, 01:01	11 Dec, 08:26	0.04d	OGT	Network unreachable
53160	11 Dec, 00:00	11 Dec, 12:44	0.47d	Internal	Check for Security Notices and System Updates
53180	12 Dec, 00:00	12 Dec, 12:00	0.40d	Internal	Check for Security Notices and System Updates
53168	11 Dec, 14:49	12 Dec, 13:42	0.89d	Kahootz	CRITICAL: System Health: Systemd State on xray.hosting.inovem.com
53115	10 Dec, 05:20	12 Dec, 17:23	2.94d	OpenCorporates	Ceph PG damaged again - san1 - osd.18
53188	12 Dec, 17:57	13 Dec, 09:51	0.19d	Internal	CRITICAL: System Health: Systemd State on avon1.tcl.internal
53222	13 Dec, 00:00	13 Dec, 10:07	0.21d	Internal	Check for Security Notices and System Updates
53221	12 Dec, 21:46	13 Dec, 14:41	0.67d	AskBio	edb-lab-skye.askbio.com /weka mount failure
53242	16 Dec, 00:00	16 Dec, 11:46	0.38d	Internal	Check for Security Notices and System Updates
53245	16 Dec, 08:18	16 Dec, 15:08	0.68d	Trident Honda	Full System Outage
53257	17 Dec, 00:00	17 Dec, 10:15	0.23d	Internal	Check for Security Notices and System Updates
53247	16 Dec, 08:59	17 Dec, 11:04	1.21d	OpenCorporates	Ceph health on san1,2
53157	10 Dec, 18:11	17 Dec, 11:10	4.32d	OpenCorporates	Grafana datasource error
53261	18 Dec, 00:00	18 Dec, 11:43	0.37d	Internal	Check for Security Notices and System Updates
53267	18 Dec, 14:44	18 Dec, 15:09	0.04d	Internal	The API server is burning too much error budget - Multiple clusters
53268	18 Dec, 15:18	18 Dec, 17:29	0.22d	Internal	Puppet check-in failing on numerous systems
53259	17 Dec, 15:27	19 Dec, 12:27	1.70d	Global Brands	vpn
53270	19 Dec, 00:00	19 Dec, 12:34	0.46d	Internal	Check for Security Notices and System Updates
53262	18 Dec, 08:03	19 Dec, 12:58	1.49d	OpenCorporates	sql13 storage alert
53310	20 Dec, 00:00	20 Dec, 11:50	0.38d	Internal	Check for Security Notices and System Updates
53309	19 Dec, 18:24	20 Dec, 12:53	0.49d	OpenCorporates	proxysql1 systemd alert
53307	19 Dec, 13:53	20 Dec, 14:33	1.07d	Cirencester College	DOWN: *.cirencester.ac.uk
53316	23 Dec, 08:54	24 Dec, 09:24	1.05d	Kahootz	Front servers LE certificate expirations
53318	24 Dec, 08:35	24 Dec, 12:07	0.35d	Internal	birket.tiger-computing.co.uk linux-health-check.co.uk certificate expiry
53325	27 Dec, 10:22	27 Dec, 10:44	0.04d	AskBio	edb-lab-skye.askbio.com configuration agent error
53323	27 Dec, 08:20	27 Dec, 11:31	0.32d	OpenCorporates	event-search1 pacemaker warning (ldirectord)
53314	23 Dec, 00:00	27 Dec, 11:32	2.35d	Internal	Check for Security Notices and System Updates
53328	30 Dec, 00:00	30 Dec, 09:57	0.20d	Internal	Check for Security Notices and System Updates
53322	26 Dec, 20:21	30 Dec, 09:58	1.20d	Internal	ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53233	13 Dec, 15:57	30 Dec, 10:01	8.41d	OpenCorporates	OC DB cluster recovery
53331	30 Dec, 09:06	30 Dec, 10:52	0.18d	Tusk IC	mammoth.tusknet rsnapshot failure
53333	30 Dec, 12:11	30 Dec, 13:00	0.08d	Geograph	www.geograph.org.uk HTTP/S errors
53334	30 Dec, 16:17	30 Dec, 16:19	0.00d	Internal	ALARM: "Billing Alarm: 65 USD" in US East (N. Virginia)
53337	31 Dec, 00:00	31 Dec, 09:56	0.19d	Internal	Check for Security Notices and System Updates
53341	31 Dec, 16:52	31 Dec, 17:06	0.02d	OpenCorporates	compute11 OOM
53342	01 Jan, 00:00	02 Jan, 10:17	0.23d	Internal	Check for Security Notices and System Updates
53343	02 Jan, 08:31	02 Jan, 10:18	0.18d	Internal	tcl/avon/tcl-monitoring thanos compactror failure
53344	02 Jan, 09:11	02 Jan, 12:13	0.30d	Internal	woodlands.midnighthax.com apache config issue
53348	03 Jan, 00:00	03 Jan, 11:02	0.30d	Internal	Check for Security Notices and System Updates
53355	06 Jan, 00:00	06 Jan, 11:01	0.30d	Internal	Check for Security Notices and System Updates
53352	05 Jan, 20:47	06 Jan, 14:08	0.61d	Internal	Can't login to Nextcloud on my MacBook since the server movw
53366	06 Jan, 13:44	06 Jan, 14:19	0.06d	OpenCorporates	event-search1-5 pacemaker warning (ldirectord)
53353	05 Jan, 20:50	06 Jan, 16:18	0.83d	OGT	Power out at site
53371	07 Jan, 00:00	07 Jan, 10:05	0.21d	Internal	Check for Security Notices and System Updates
53378	07 Jan, 17:21	07 Jan, 17:23	0.00d	Mad Dog Casting	CRITICAL: HTTP: web HTTPS old cert on intranet.maddogcasting.com
53380	08 Jan, 00:00	08 Jan, 12:25	0.44d	Internal	Check for Security Notices and System Updates
53384	08 Jan, 10:43	09 Jan, 09:30	0.88d	Mad Dog Casting	Urgent: Maddog Casting Server (83.97.16.99) Looks like went down
53394	09 Jan, 10:05	09 Jan, 10:12	0.01d	OpenCorporates	compute11 unresponsive
53392	09 Jan, 08:55	09 Jan, 11:15	0.23d	Internal	woodlands.midnighthax.com frozen mail
53390	09 Jan, 08:27	09 Jan, 14:33	0.61d	AskBio	macleod,talisker,skye NTP server failure
53393	09 Jan, 09:36	09 Jan, 15:03	0.55d	OGT	WARNING: Mail: Queue Length on sybil.internal.ogtip.com
53388	09 Jan, 00:00	10 Jan, 09:40	1.17d	Internal	Check for Security Notices and System Updates

git hash: master (9cdcf9a5)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	17.603 msec
System CPU time	0.058 msec
Total CPU time	17.661 msec
Elapsed time	26.535 msec
Context switches	10 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-10&queue=Incidents&start=2024-12-09
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-10'
'queue'	'Incidents'
'start'	'2024-12-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2024, 12, 9), 'end': datetime.date(2025, 1, 10)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-01-10&queue=Incidents&start=2024-12-09' [GET]>
tickets	[<Ticket(id=3944, rt_number=53098, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-09 00:00:03, last_txn_id=2291172>, <Ticket(id=3949, rt_number=53104, queue=Incidents, subject=Crystal Units new server - email service setup OK?, ticket_status=closed, client=Crystal Units, priority=61, created=2024-12-09 10:29:50, last_txn_id=2291188>, <Ticket(id=3936, rt_number=53091, queue=Incidents, subject=events-generation-data-objects-app1 no resque processes, ticket_status=closed, client=OpenCorporates, priority=42, created=2024-12-06 11:09:29, last_txn_id=2291208>, <Ticket(id=3978, rt_number=53117, queue=Incidents, subject=ClamAV on C, D, E, ticket_status=closed, client=Kahootz, priority=60, created=2024-12-10 09:55:14, last_txn_id=2291198>, <Ticket(id=3975, rt_number=53113, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-10 00:00:03, last_txn_id=2256932>, <Ticket(id=3992, rt_number=53161, queue=Incidents, subject=Network unreachable, ticket_status=closed, client=OGT, priority=23, created=2024-12-11 01:01:12, last_txn_id=2291194>, <Ticket(id=3991, rt_number=53160, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-11 00:00:03, last_txn_id=2291197>, <Ticket(id=4011, rt_number=53180, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-12 00:00:04, last_txn_id=2258346>, <Ticket(id=3999, rt_number=53168, queue=Incidents, subject=CRITICAL: System Health: Systemd State on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=44, created=2024-12-11 14:49:53, last_txn_id=2258429>, <Ticket(id=3976, rt_number=53115, queue=Incidents, subject=Ceph PG damaged again - san1 - osd.18, ticket_status=closed, client=OpenCorporates, priority=62, created=2024-12-10 05:20:44, last_txn_id=2291204>, <Ticket(id=4019, rt_number=53188, queue=Incidents, subject=CRITICAL: System Health: Systemd State on avon1.tcl.internal, ticket_status=closed, client=Internal, priority=41, created=2024-12-12 17:57:50, last_txn_id=2259083>, <Ticket(id=4021, rt_number=53222, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-13 00:00:05, last_txn_id=2291225>, <Ticket(id=4020, rt_number=53221, queue=Incidents, subject=edb-lab-skye.askbio.com /weka mount failure, ticket_status=closed, client=AskBio, priority=63, created=2024-12-12 21:46:02, last_txn_id=2261444>, <Ticket(id=4045, rt_number=53242, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-16 00:00:03, last_txn_id=2260329>, <Ticket(id=4047, rt_number=53245, queue=Incidents, subject=Full System Outage, ticket_status=closed, client=Trident Honda, priority=50, created=2024-12-16 08:18:06, last_txn_id=2260478>, <Ticket(id=4060, rt_number=53257, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-17 00:00:05, last_txn_id=2260964>, <Ticket(id=4049, rt_number=53247, queue=Incidents, subject=Ceph health on san1,2, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-16 08:59:38, last_txn_id=2262513>, <Ticket(id=3987, rt_number=53157, queue=Incidents, subject=Grafana datasource error, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-10 18:11:36, last_txn_id=2261074>, <Ticket(id=4063, rt_number=53261, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-18 00:00:06, last_txn_id=2261728>, <Ticket(id=4069, rt_number=53267, queue=Incidents, subject=The API server is burning too much error budget - Multiple clusters, ticket_status=closed, client=Internal, priority=0, created=2024-12-18 14:44:12, last_txn_id=2261815>, <Ticket(id=4070, rt_number=53268, queue=Incidents, subject=Puppet check-in failing on numerous systems, ticket_status=closed, client=Internal, priority=40, created=2024-12-18 15:18:32, last_txn_id=2261992>, <Ticket(id=4061, rt_number=53259, queue=Incidents, subject=vpn, ticket_status=closed, client=Global Brands, priority=42, created=2024-12-17 15:27:40, last_txn_id=2292467>, <Ticket(id=4072, rt_number=53270, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-19 00:00:03, last_txn_id=2262507>, <Ticket(id=4064, rt_number=53262, queue=Incidents, subject=sql13 storage alert , ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-18 08:03:28, last_txn_id=2262529>, <Ticket(id=4080, rt_number=53310, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-20 00:00:04, last_txn_id=2263084>, <Ticket(id=4079, rt_number=53309, queue=Incidents, subject=proxysql1 systemd alert, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-19 18:24:58, last_txn_id=2264239>, <Ticket(id=4077, rt_number=53307, queue=Incidents, subject=DOWN: *.cirencester.ac.uk, ticket_status=closed, client=Cirencester College, priority=44, created=2024-12-19 13:53:42, last_txn_id=2264237>, <Ticket(id=4085, rt_number=53316, queue=Incidents, subject=Front servers LE certificate expirations, ticket_status=closed, client=Kahootz, priority=58, created=2024-12-23 08:54:51, last_txn_id=2264014>, <Ticket(id=4088, rt_number=53318, queue=Incidents, subject=birket.tiger-computing.co.uk linux-health-check.co.uk certificate expiry, ticket_status=closed, client=Internal, priority=40, created=2024-12-24 08:35:46, last_txn_id=2264155>, <Ticket(id=4095, rt_number=53325, queue=Incidents, subject=edb-lab-skye.askbio.com configuration agent error, ticket_status=closed, client=AskBio, priority=57, created=2024-12-27 10:22:29, last_txn_id=2264518>, <Ticket(id=4093, rt_number=53323, queue=Incidents, subject=event-search1 pacemaker warning (ldirectord), ticket_status=closed, client=OpenCorporates, priority=40, created=2024-12-27 08:20:16, last_txn_id=2266354>, <Ticket(id=4083, rt_number=53314, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=65, created=2024-12-23 00:00:04, last_txn_id=2264550>, <Ticket(id=4098, rt_number=53328, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-30 00:00:03, last_txn_id=2264763>, <Ticket(id=4092, rt_number=53322, queue=Incidents, subject=ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=41, created=2024-12-26 20:21:33, last_txn_id=2264957>, <Ticket(id=4032, rt_number=53233, queue=Incidents, subject=OC DB cluster recovery, ticket_status=closed, client=OpenCorporates, priority=70, created=2024-12-13 15:57:13, last_txn_id=2264790>, <Ticket(id=4101, rt_number=53331, queue=Incidents, subject=mammoth.tusknet rsnapshot failure, ticket_status=closed, client=Tusk IC, priority=43, created=2024-12-30 09:06:45, last_txn_id=2264836>, <Ticket(id=4103, rt_number=53333, queue=Incidents, subject=www.geograph.org.uk HTTP/S errors, ticket_status=closed, client=Geograph, priority=40, created=2024-12-30 12:11:17, last_txn_id=2264892>, <Ticket(id=4105, rt_number=53334, queue=Incidents, subject=ALARM: "Billing Alarm: 65 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=40, created=2024-12-30 16:17:01, last_txn_id=2264962>, <Ticket(id=4127, rt_number=53337, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-31 00:00:03, last_txn_id=2265111>, <Ticket(id=4130, rt_number=53341, queue=Incidents, subject=compute11 OOM , ticket_status=closed, client=OpenCorporates, priority=60, created=2024-12-31 16:52:02, last_txn_id=2265709>, <Ticket(id=4137, rt_number=53342, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=62, created=2025-01-01 00:00:04, last_txn_id=2265467>, <Ticket(id=4138, rt_number=53343, queue=Incidents, subject=tcl/avon/tcl-monitoring thanos compactror failure, ticket_status=closed, client=Internal, priority=40, created=2025-01-02 08:31:00, last_txn_id=2265474>, <Ticket(id=4139, rt_number=53344, queue=Incidents, subject=woodlands.midnighthax.com apache config issue, ticket_status=closed, client=Internal, priority=40, created=2025-01-02 09:11:56, last_txn_id=2265542>, <Ticket(id=4144, rt_number=53348, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-03 00:00:03, last_txn_id=2265840>, <Ticket(id=4154, rt_number=53355, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-06 00:00:03, last_txn_id=2266229>, <Ticket(id=4147, rt_number=53352, queue=Incidents, subject=Can't login to Nextcloud on my MacBook since the server movw, ticket_status=closed, client=Internal, priority=40, created=2025-01-05 20:47:14, last_txn_id=2266381>, <Ticket(id=4163, rt_number=53366, queue=Incidents, subject= event-search1-5 pacemaker warning (ldirectord), ticket_status=closed, client=OpenCorporates, priority=40, created=2025-01-06 13:44:34, last_txn_id=2267803>, <Ticket(id=4148, rt_number=53353, queue=Incidents, subject=Power out at site, ticket_status=closed, client=OGT, priority=50, created=2025-01-05 20:50:40, last_txn_id=2266638>, <Ticket(id=4170, rt_number=53371, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-07 00:00:04, last_txn_id=2266949>, <Ticket(id=4177, rt_number=53378, queue=Incidents, subject=CRITICAL: HTTP: web HTTPS old cert on intranet.maddogcasting.com, ticket_status=closed, client=Mad Dog Casting, priority=43, created=2025-01-07 17:21:20, last_txn_id=2267399>, <Ticket(id=4181, rt_number=53380, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-08 00:00:04, last_txn_id=2267663>, <Ticket(id=4184, rt_number=53384, queue=Incidents, subject=Urgent: Maddog Casting Server (83.97.16.99) Looks like went down, ticket_status=closed, client=Mad Dog Casting, priority=41, created=2025-01-08 10:43:37, last_txn_id=2267973>, <Ticket(id=4195, rt_number=53394, queue=Incidents, subject=compute11 unresponsive, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-01-09 10:05:51, last_txn_id=2272056>, <Ticket(id=4193, rt_number=53392, queue=Incidents, subject=woodlands.midnighthax.com frozen mail, ticket_status=closed, client=Internal, priority=40, created=2025-01-09 08:55:18, last_txn_id=2268231>, <Ticket(id=4191, rt_number=53390, queue=Incidents, subject=macleod,talisker,skye NTP server failure, ticket_status=closed, client=AskBio, priority=63, created=2025-01-09 08:27:57, last_txn_id=2268457>, <Ticket(id=4194, rt_number=53393, queue=Incidents, subject=WARNING: Mail: Queue Length on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=37, created=2025-01-09 09:36:37, last_txn_id=2268558>, <Ticket(id=4189, rt_number=53388, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=62, created=2025-01-09 00:00:05, last_txn_id=2269090>]

Ticket resolution report for Incidents

09 Dec - 10 Jan

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