Ticket resolution report for Requests

02 Dec - 03 Jan

RT	Created	Closed	Resolution time	Client	Subject
53003	26 Nov, 16:26	02 Dec, 10:28	3.40d	OpenCorporates	Update GitLab
53001	26 Nov, 16:18	02 Dec, 11:12	3.49d	Geograph	Update GitLab
53043	02 Dec, 11:23	02 Dec, 11:32	0.01d	ITC Compliance	Cisco access
52965	22 Nov, 11:19	02 Dec, 12:25	6.11d	OpenCorporates	Mysqldump
52901	18 Nov, 13:32	02 Dec, 12:27	9.89d	JISC	Firewall changes
53055	03 Dec, 08:19	03 Dec, 08:21	0.00d	Internal	Gitlab upgrade (17.6.1)
52657	23 Oct, 11:29	03 Dec, 08:34	28.71d	OGT	Configure UPSes
53053	03 Dec, 00:00	03 Dec, 09:50	0.18d	Internal	Weekly checks
52990	26 Nov, 11:07	03 Dec, 10:28	4.93d	Entrepreneurs Circle	Expected Traffic Spike - Flourish & Thrive in '25
52993	26 Nov, 11:16	03 Dec, 10:53	4.96d	ITC Compliance	Access to GW servers and file storage
52885	15 Nov, 14:41	03 Dec, 14:29	11.98d	Internal	Decommission rent4sure hosted VPN
53000	26 Nov, 16:18	03 Dec, 14:56	4.86d	Internal	Update GitLab
52894	18 Nov, 08:36	03 Dec, 15:15	11.67d	ITC Compliance	Remove ITC jump box from support
53054	03 Dec, 00:00	03 Dec, 15:45	0.78d	Internal	Purge old client password records
53027	29 Nov, 17:28	04 Dec, 10:18	2.28d	Cambridge Flow Solutions	CFS connectivity test
52934	20 Nov, 13:40	04 Dec, 12:09	9.85d	Sysdoc	Quick question about CORS
52756	04 Nov, 12:58	04 Dec, 14:50	22.19d	ITC Compliance	Remove ITC backup system from support
52882	15 Nov, 14:37	04 Dec, 16:06	13.15d	Global Brands	Warehouse VPN refresh
53071	05 Dec, 09:15	05 Dec, 11:12	0.19d	Kahootz	Reboot C, D and E tonight between 8 and 10pm
52806	11 Nov, 15:02	05 Dec, 11:14	17.62d	OpenCorporates	Remove tinyproxy1 tinyproxy2 jupyter2 from support (technical)
53068	04 Dec, 17:06	05 Dec, 12:50	0.57d	Kahootz	Rebooting Fox and Job tonight
53033	02 Dec, 00:00	05 Dec, 15:50	3.78d	Internal	Monthly certificate expiry check
53002	26 Nov, 16:23	05 Dec, 16:08	6.98d	eTherapeutics	Update GitLab
53076	05 Dec, 12:44	05 Dec, 16:12	0.35d	Kahootz	JAVA_OPTS in Tomcat systemd unit file vs /etc/default/tomcat9
53040	02 Dec, 10:42	05 Dec, 16:33	3.58d	ITC Compliance	IP confirmation
53074	05 Dec, 12:04	05 Dec, 17:16	0.52d	Kahootz	icmp redirection
53085	06 Dec, 00:00	06 Dec, 08:02	0.00d	Sylvera	Sylvera monthly backup check and tape swap
53078	05 Dec, 15:34	06 Dec, 08:50	0.33d	Internal	Expiring certificate: den
52693	29 Oct, 16:16	06 Dec, 09:17	27.30d	Rent4Sure	Rent4sure Hardware
53036	02 Dec, 08:25	06 Dec, 09:20	4.09d	Kahootz	papa.hosting.inovem.com unconfigured disks
53083	05 Dec, 17:57	06 Dec, 11:05	0.31d	OpenCorporates	Please remove Nick Wright
53079	05 Dec, 15:36	06 Dec, 11:07	0.55d	Kahootz	Remove Whisky from Munin on Xray
53089	06 Dec, 10:40	06 Dec, 14:34	0.39d	ITC Compliance	Password for netgear switch
52779	06 Nov, 14:06	06 Dec, 16:26	22.23d	JISC	Renew OVPN certificates
53023	29 Nov, 11:46	10 Dec, 09:32	6.78d	TCV	WordPress Upload Limit on Web4 (tcv.org.uk)
52945	21 Nov, 12:35	10 Dec, 10:34	12.80d	eTherapeutics	Rip out Kiam at ETX
53081	05 Dec, 15:50	10 Dec, 11:00	2.52d	Internal	Expiring GPG Key: Chris Boot
53114	10 Dec, 00:00	10 Dec, 11:01	0.30d	Internal	Weekly checks
53108	09 Dec, 15:06	10 Dec, 12:23	0.73d	ITC Compliance	Switch from BT DNS to Google DNS
49815	18 Mar, 15:36	10 Dec, 14:16	185.87d	OpenCorporates	Premier support for Opensearch cluster
53109	09 Dec, 17:25	10 Dec, 15:15	0.78d	OpenCorporates	Please delete User
53026	29 Nov, 16:56	10 Dec, 15:32	6.86d	OpenCorporates	Percona Backup
53156	10 Dec, 15:44	10 Dec, 15:50	0.01d	Crystal Units	Lisec reboot
53080	05 Dec, 15:42	10 Dec, 15:53	3.02d	Global Brands	Expiring Certificates: VPN Users
53090	06 Dec, 10:42	11 Dec, 08:31	2.78d	JISC	OpenAthens server patching
52987	26 Nov, 09:41	11 Dec, 08:33	10.89d	JaeVee	beta.jaevee.co.uk certificate not auto-renewing
53120	10 Dec, 14:12	11 Dec, 12:23	0.82d	Sysdoc	Service connection & pipelines issues
53181	12 Dec, 09:38	12 Dec, 13:59	0.43d	BD Group	Niko
53183	12 Dec, 12:12	12 Dec, 15:35	0.34d	ITC Compliance	IP Addresses
53086	06 Dec, 10:28	12 Dec, 16:30	4.60d	Top to Toe	Configure daily + hourly database backups to S3
53226	13 Dec, 08:31	13 Dec, 09:04	0.06d	OpenCorporates	OpenCorporates Gitlab upgrade 17.6.2
53101	09 Dec, 08:23	13 Dec, 10:39	4.23d	ITC Compliance	Office Infrastructure
53224	13 Dec, 08:27	13 Dec, 10:49	0.24d	Geograph	Geograph Gitlab upgrade (17.6.2)
53223	13 Dec, 08:14	13 Dec, 11:00	0.28d	Internal	Gitlab upgrades (17.6.2)
53158	10 Dec, 19:54	13 Dec, 11:02	2.30d	Kahootz	Kahootz kernel patches
53070	05 Dec, 08:19	13 Dec, 12:09	6.38d	Geograph	Geograph Cluster Upgrade
52678	25 Oct, 13:39	16 Dec, 11:41	35.80d	Edinburgh University	DGX1 OS upgrade
53253	16 Dec, 11:21	16 Dec, 14:20	0.30d	AskBio	Add Vera into Docker group
53169	11 Dec, 15:30	16 Dec, 15:11	2.97d	OpenCorporates	Watchguard failover failure
53232	13 Dec, 15:37	16 Dec, 16:06	1.05d	Cirencester College	Planned network switch upgrade: Saturday 14th December 18:00
53051	02 Dec, 12:03	16 Dec, 16:11	10.41d	Sysdoc	sysdoc/flightpath/tcl-system certificate expirations
53227	13 Dec, 08:41	17 Dec, 08:42	2.00d	eTherapeutics	ETX GitLab upgrade (17.6.2)
53258	17 Dec, 00:00	17 Dec, 13:35	0.56d	Internal	Weekly checks
53248	16 Dec, 09:56	17 Dec, 15:44	1.58d	Internal	Avon cluster: independent check
53231	13 Dec, 14:46	18 Dec, 10:06	2.53d	AskBio	Snapshots
53265	18 Dec, 10:10	18 Dec, 10:47	0.06d	OpenCorporates	Onboarding off boarding
53025	29 Nov, 16:00	18 Dec, 10:53	12.49d	AskBio	making prompt-test.askbio.com accessible
53236	13 Dec, 17:07	18 Dec, 11:07	2.40d	OpenCorporates	New User artur.boltrukevich@opencorporates.com
53234	13 Dec, 16:13	19 Dec, 11:26	3.52d	BD Group	Remove Blog Proxy For 1st Choice Formations
53225	13 Dec, 08:29	19 Dec, 13:42	4.52d	Crystal Units	FW: Fire wall maybe blocking these ports can you check
52944	21 Nov, 11:46	19 Dec, 17:10	20.54d	OpenCorporates	SW1 Switch Off
53303	19 Dec, 11:19	19 Dec, 17:50	0.65d	OpenCorporates	[##695579##] Move sql11 switch port
53009	27 Nov, 12:13	20 Dec, 09:45	16.75d	Crystal Units	Lisec server switchover
53312	20 Dec, 10:53	20 Dec, 12:36	0.17d	ITC Compliance	Sage Server
53093	06 Dec, 14:56	20 Dec, 12:56	9.80d	OGT	Server maintenance
53087	06 Dec, 10:33	20 Dec, 14:48	10.43d	OpenCorporates	MySQL Config Max Connections
53073	05 Dec, 11:03	23 Dec, 11:43	12.07d	OpenCorporates	MySQL Cluster Capacity Info
53056	03 Dec, 09:22	23 Dec, 11:58	14.26d	Mad Dog Casting	Backup quota exceeded (Mad Dog Casting)
53063	04 Dec, 10:47	24 Dec, 08:29	13.77d	Top to Toe	Request to Enable 2FA for phpMyAdmin Access
53097	08 Dec, 03:17	24 Dec, 09:42	11.17d	BD Group	Disk filling up on ef-v5-node-1
53317	24 Dec, 00:00	24 Dec, 10:38	0.26d	Internal	Weekly checks
52980	25 Nov, 10:56	24 Dec, 10:40	20.97d	Cirencester College	Manage Engine Agent install
53319	24 Dec, 09:45	24 Dec, 10:43	0.10d	OpenCorporates	jupyter1 puppet certificate renewal
53313	21 Dec, 11:29	24 Dec, 11:08	1.31d	OpenCorporates	reboot compute11 / mysql update / ldap password reset
53304	19 Dec, 11:22	27 Dec, 12:20	4.10d	Kahootz	Xray borgmatic issue
53324	27 Dec, 09:44	27 Dec, 13:24	0.37d	OpenCorporates	Update MySQL Cluster setting
53327	29 Dec, 09:39	30 Dec, 16:44	0.87d	Internal	Update TPM
53338	31 Dec, 00:00	31 Dec, 14:12	0.62d	Internal	Weekly checks
53230	13 Dec, 13:45	02 Jan, 12:02	10.83d	JISC	Asset inventory query
53340	31 Dec, 12:07	02 Jan, 14:43	1.26d	Trident Honda	NTP
53349	03 Jan, 00:00	03 Jan, 08:11	0.02d	Sylvera	Sylvera monthly backup check and tape swap

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	50.546 msec
System CPU time	0.000 msec
Total CPU time	50.546 msec
Elapsed time	61.107 msec
Context switches	88 voluntary, 8 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-03&queue=Requests&start=2024-12-02
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-03'
'queue'	'Requests'
'start'	'2024-12-02'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Requests', 'start': datetime.date(2024, 12, 2), 'end': datetime.date(2025, 1, 3)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-01-03&queue=Requests&start=2024-12-02' [GET]>
tickets	[<Ticket(id=3760, rt_number=53003, queue=Requests, subject=Update GitLab, ticket_status=closed, client=OpenCorporates, priority=44, created=2024-11-26 16:26:45, last_txn_id=2283204>, <Ticket(id=3756, rt_number=53001, queue=Requests, subject=Update GitLab, ticket_status=closed, client=Geograph, priority=44, created=2024-11-26 16:18:45, last_txn_id=2283205>, <Ticket(id=3881, rt_number=53043, queue=Requests, subject=Cisco access, ticket_status=closed, client=ITC Compliance, priority=20, created=2024-12-02 11:23:17, last_txn_id=2283242>, <Ticket(id=3746, rt_number=52965, queue=Requests, subject=Mysqldump, ticket_status=closed, client=OpenCorporates, priority=66, created=2024-11-22 11:19:45, last_txn_id=2283209>, <Ticket(id=3740, rt_number=52901, queue=Requests, subject=Firewall changes, ticket_status=closed, client=JISC, priority=70, created=2024-11-18 13:32:25, last_txn_id=2283208>, <Ticket(id=3893, rt_number=53055, queue=Requests, subject=Gitlab upgrade (17.6.1), ticket_status=closed, client=Internal, priority=40, created=2024-12-03 08:19:25, last_txn_id=2283224>, <Ticket(id=3785, rt_number=52657, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=69, created=2024-10-23 11:29:39, last_txn_id=2291167>, <Ticket(id=3891, rt_number=53053, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2024-12-03 00:00:04, last_txn_id=2283223>, <Ticket(id=3734, rt_number=52990, queue=Requests, subject=Expected Traffic Spike - Flourish & Thrive in '25, ticket_status=closed, client=Entrepreneurs Circle, priority=65, created=2024-11-26 11:07:47, last_txn_id=2291169>, <Ticket(id=3730, rt_number=52993, queue=Requests, subject=Access to GW servers and file storage, ticket_status=closed, client=ITC Compliance, priority=65, created=2024-11-26 11:16:08, last_txn_id=2291187>, <Ticket(id=3729, rt_number=52885, queue=Requests, subject=Decommission rent4sure hosted VPN, ticket_status=closed, client=Internal, priority=82, created=2024-11-15 14:41:24, last_txn_id=2283229>, <Ticket(id=3779, rt_number=53000, queue=Requests, subject=Update GitLab, ticket_status=closed, client=Internal, priority=5, created=2024-11-26 16:18:22, last_txn_id=2283228>, <Ticket(id=3741, rt_number=52894, queue=Requests, subject=Remove ITC jump box from support, ticket_status=closed, client=ITC Compliance, priority=46, created=2024-11-18 08:36:28, last_txn_id=2283239>, <Ticket(id=3890, rt_number=53054, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2024-12-03 00:00:06, last_txn_id=2283227>, <Ticket(id=3859, rt_number=53027, queue=Requests, subject=CFS connectivity test, ticket_status=closed, client=Cambridge Flow Solutions, priority=43, created=2024-11-29 17:28:41, last_txn_id=2283232>, <Ticket(id=3743, rt_number=52934, queue=Requests, subject=Quick question about CORS, ticket_status=closed, client=Sysdoc, priority=48, created=2024-11-20 13:40:32, last_txn_id=2283238>, <Ticket(id=3731, rt_number=52756, queue=Requests, subject=Remove ITC backup system from support, ticket_status=closed, client=ITC Compliance, priority=62, created=2024-11-04 12:58:17, last_txn_id=2291196>, <Ticket(id=3727, rt_number=52882, queue=Requests, subject=Warehouse VPN refresh, ticket_status=closed, client=Global Brands, priority=83, created=2024-11-15 14:37:52, last_txn_id=2283236>, <Ticket(id=3914, rt_number=53071, queue=Requests, subject=Reboot C, D and E tonight between 8 and 10pm, ticket_status=closed, client=Kahootz, priority=60, created=2024-12-05 09:15:32, last_txn_id=2253751>, <Ticket(id=3735, rt_number=52806, queue=Requests, subject=Remove tinyproxy1 tinyproxy2 jupyter2 from support (technical), ticket_status=closed, client=OpenCorporates, priority=78, created=2024-11-11 15:02:20, last_txn_id=2291163>, <Ticket(id=3911, rt_number=53068, queue=Requests, subject=Rebooting Fox and Job tonight, ticket_status=closed, client=Kahootz, priority=61, created=2024-12-04 17:06:48, last_txn_id=2291166>, <Ticket(id=3867, rt_number=53033, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=64, created=2024-12-02 00:00:04, last_txn_id=2283248>, <Ticket(id=3783, rt_number=53002, queue=Requests, subject=Update GitLab, ticket_status=closed, client=eTherapeutics, priority=47, created=2024-11-26 16:23:30, last_txn_id=2291186>, <Ticket(id=3920, rt_number=53076, queue=Requests, subject=JAVA_OPTS in Tomcat systemd unit file vs /etc/default/tomcat9, ticket_status=closed, client=Kahootz, priority=60, created=2024-12-05 12:44:22, last_txn_id=2291162>, <Ticket(id=3875, rt_number=53040, queue=Requests, subject=IP confirmation, ticket_status=closed, client=ITC Compliance, priority=63, created=2024-12-02 10:42:44, last_txn_id=2291176>, <Ticket(id=3918, rt_number=53074, queue=Requests, subject=icmp redirection, ticket_status=closed, client=Kahootz, priority=60, created=2024-12-05 12:04:21, last_txn_id=2291190>, <Ticket(id=3929, rt_number=53085, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2024-12-06 00:00:04, last_txn_id=2283251>, <Ticket(id=3923, rt_number=53078, queue=Requests, subject=Expiring certificate: den, ticket_status=closed, client=Internal, priority=65, created=2024-12-05 15:34:32, last_txn_id=2283252>, <Ticket(id=3738, rt_number=52693, queue=Requests, subject=Rent4sure Hardware, ticket_status=closed, client=Rent4Sure, priority=68, created=2024-10-29 16:16:36, last_txn_id=2283253>, <Ticket(id=3870, rt_number=53036, queue=Requests, subject=papa.hosting.inovem.com unconfigured disks, ticket_status=closed, client=Kahootz, priority=64, created=2024-12-02 08:25:17, last_txn_id=2254460>, <Ticket(id=3928, rt_number=53083, queue=Requests, subject=Please remove Nick Wright, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-05 17:57:17, last_txn_id=2254640>, <Ticket(id=3924, rt_number=53079, queue=Requests, subject=Remove Whisky from Munin on Xray, ticket_status=closed, client=Kahootz, priority=61, created=2024-12-05 15:36:39, last_txn_id=2291195>, <Ticket(id=3934, rt_number=53089, queue=Requests, subject=Password for netgear switch, ticket_status=closed, client=ITC Compliance, priority=40, created=2024-12-06 10:40:59, last_txn_id=2291175>, <Ticket(id=3732, rt_number=52779, queue=Requests, subject=Renew OVPN certificates, ticket_status=closed, client=JISC, priority=61, created=2024-11-06 14:06:37, last_txn_id=2254961>, <Ticket(id=3837, rt_number=53023, queue=Requests, subject=WordPress Upload Limit on Web4 (tcv.org.uk), ticket_status=closed, client=TCV, priority=47, created=2024-11-29 11:46:00, last_txn_id=2256347>, <Ticket(id=3747, rt_number=52945, queue=Requests, subject=Rip out Kiam at ETX, ticket_status=closed, client=eTherapeutics, priority=53, created=2024-11-21 12:35:06, last_txn_id=2291193>, <Ticket(id=3926, rt_number=53081, queue=Requests, subject=Expiring GPG Key: Chris Boot, ticket_status=closed, client=Internal, priority=67, created=2024-12-05 15:50:46, last_txn_id=2291191>, <Ticket(id=3974, rt_number=53114, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2024-12-10 00:00:05, last_txn_id=2291212>, <Ticket(id=3953, rt_number=53108, queue=Requests, subject=Switch from BT DNS to Google DNS, ticket_status=closed, client=ITC Compliance, priority=61, created=2024-12-09 15:06:23, last_txn_id=2291209>, <Ticket(id=3766, rt_number=49815, queue=Requests, subject=Premier support for Opensearch cluster, ticket_status=closed, client=OpenCorporates, priority=95, created=2024-03-18 15:36:26, last_txn_id=2291211>, <Ticket(id=3970, rt_number=53109, queue=Requests, subject=Please delete User, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-09 17:25:27, last_txn_id=2256911>, <Ticket(id=3858, rt_number=53026, queue=Requests, subject=Percona Backup, ticket_status=closed, client=OpenCorporates, priority=67, created=2024-11-29 16:56:58, last_txn_id=2291207>, <Ticket(id=3986, rt_number=53156, queue=Requests, subject=Lisec reboot, ticket_status=closed, client=Crystal Units, priority=60, created=2024-12-10 15:44:55, last_txn_id=2291215>, <Ticket(id=3925, rt_number=53080, queue=Requests, subject=Expiring Certificates: VPN Users, ticket_status=closed, client=Global Brands, priority=66, created=2024-12-05 15:42:25, last_txn_id=2291210>, <Ticket(id=3935, rt_number=53090, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=63, created=2024-12-06 10:42:31, last_txn_id=2257323>, <Ticket(id=3763, rt_number=52987, queue=Requests, subject=beta.jaevee.co.uk certificate not auto-renewing, ticket_status=closed, client=JaeVee, priority=48, created=2024-11-26 09:41:13, last_txn_id=2288274>, <Ticket(id=3981, rt_number=53120, queue=Requests, subject=Service connection & pipelines 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priority=64, created=2024-12-09 08:23:50, last_txn_id=2291214>, <Ticket(id=4023, rt_number=53224, queue=Requests, subject=Geograph Gitlab upgrade (17.6.2), ticket_status=closed, client=Geograph, priority=45, created=2024-12-13 08:27:33, last_txn_id=2259159>, <Ticket(id=4022, rt_number=53223, queue=Requests, subject=Gitlab upgrades (17.6.2), ticket_status=closed, client=Internal, priority=40, created=2024-12-13 08:14:58, last_txn_id=2259172>, <Ticket(id=3988, rt_number=53158, queue=Requests, subject=Kahootz kernel patches, ticket_status=closed, client=Kahootz, priority=66, created=2024-12-10 19:54:20, last_txn_id=2259188>, <Ticket(id=3913, rt_number=53070, queue=Requests, subject=Geograph Cluster Upgrade, ticket_status=closed, client=Geograph, priority=45, created=2024-12-05 08:19:21, last_txn_id=2259258>, <Ticket(id=3748, rt_number=52678, queue=Requests, subject=DGX1 OS upgrade, ticket_status=closed, client=Edinburgh University, priority=54, created=2024-10-25 13:39:27, last_txn_id=2260931>, <Ticket(id=4055, rt_number=53253, queue=Requests, subject=Add Vera into Docker group, ticket_status=closed, client=AskBio, priority=40, created=2024-12-16 11:21:48, last_txn_id=2260426>, <Ticket(id=4000, rt_number=53169, queue=Requests, subject=Watchguard failover failure, ticket_status=closed, client=OpenCorporates, priority=63, created=2024-12-11 15:30:19, last_txn_id=2260513>, <Ticket(id=4031, rt_number=53232, queue=Requests, subject=Planned network switch upgrade: Saturday 14th December 18:00, ticket_status=closed, client=Cirencester College, priority=41, created=2024-12-13 15:37:00, last_txn_id=2260596>, <Ticket(id=3887, rt_number=53051, queue=Requests, subject=sysdoc/flightpath/tcl-system certificate expirations, ticket_status=closed, client=Sysdoc, priority=55, created=2024-12-02 12:03:39, last_txn_id=2262098>, <Ticket(id=4026, rt_number=53227, queue=Requests, subject=ETX GitLab upgrade (17.6.2), ticket_status=closed, client=eTherapeutics, priority=47, created=2024-12-13 08:41:13, last_txn_id=2260818>, <Ticket(id=4059, rt_number=53258, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2024-12-17 00:00:06, last_txn_id=2261161>, <Ticket(id=4050, rt_number=53248, queue=Requests, subject=Avon cluster: independent check, ticket_status=closed, client=Internal, priority=41, created=2024-12-16 09:56:27, last_txn_id=2261255>, <Ticket(id=4030, rt_number=53231, queue=Requests, subject=Snapshots, ticket_status=closed, client=AskBio, priority=63, created=2024-12-13 14:46:28, last_txn_id=2263374>, <Ticket(id=4067, rt_number=53265, queue=Requests, subject=Onboarding off boarding, ticket_status=closed, client=OpenCorporates, priority=60, created=2024-12-18 10:10:25, last_txn_id=2270121>, <Ticket(id=3852, rt_number=53025, queue=Requests, subject=making prompt-test.askbio.com accessible, ticket_status=closed, client=AskBio, priority=73, created=2024-11-29 16:00:11, last_txn_id=2261675>, <Ticket(id=4035, rt_number=53236, queue=Requests, subject=New User artur.boltrukevich@opencorporates.com, ticket_status=closed, client=OpenCorporates, priority=63, created=2024-12-13 17:07:24, last_txn_id=2270122>, <Ticket(id=4033, rt_number=53234, queue=Requests, subject=Remove Blog Proxy For 1st Choice Formations, ticket_status=closed, client=BD Group, priority=42, created=2024-12-13 16:13:34, last_txn_id=2262396>, <Ticket(id=4024, rt_number=53225, queue=Requests, subject=FW: Fire wall maybe blocking these ports can you check, ticket_status=closed, client=Crystal Units, priority=64, created=2024-12-13 08:29:53, last_txn_id=2263873>, <Ticket(id=3745, rt_number=52944, queue=Requests, subject=SW1 Switch Off, ticket_status=closed, client=OpenCorporates, priority=60, created=2024-11-21 11:46:26, last_txn_id=2262745>, <Ticket(id=4073, rt_number=53303, queue=Requests, subject=[##695579##] Move sql11 switch port, ticket_status=closed, client=OpenCorporates, priority=60, created=2024-12-19 11:19:11, last_txn_id=2262777>, <Ticket(id=3794, rt_number=53009, queue=Requests, subject=Lisec server switchover, ticket_status=closed, client=Crystal Units, priority=74, created=2024-11-27 12:13:28, last_txn_id=2270759>, <Ticket(id=4081, rt_number=53312, queue=Requests, subject=Sage Server, ticket_status=closed, client=ITC Compliance, priority=40, created=2024-12-20 10:53:17, last_txn_id=2263099>, <Ticket(id=3938, rt_number=53093, queue=Requests, subject=Server maintenance, ticket_status=closed, client=OGT, priority=45, created=2024-12-06 14:56:53, last_txn_id=2264235>, <Ticket(id=3932, rt_number=53087, queue=Requests, subject=MySQL Config Max Connections, ticket_status=closed, client=OpenCorporates, priority=70, created=2024-12-06 10:33:18, last_txn_id=2264233>, <Ticket(id=3917, rt_number=53073, queue=Requests, subject=MySQL Cluster Capacity Info, ticket_status=closed, client=OpenCorporates, priority=72, created=2024-12-05 11:03:52, last_txn_id=2264310>, <Ticket(id=3894, rt_number=53056, queue=Requests, subject=Backup quota exceeded (Mad Dog Casting), ticket_status=closed, client=Mad Dog Casting, priority=41, created=2024-12-03 09:22:42, last_txn_id=2263671>, <Ticket(id=3903, rt_number=53063, queue=Requests, subject=Request to Enable 2FA for phpMyAdmin Access, ticket_status=closed, client=Top to Toe, priority=54, created=2024-12-04 10:47:39, last_txn_id=2264351>, <Ticket(id=3942, rt_number=53097, queue=Requests, subject=Disk filling up on ef-v5-node-1, ticket_status=closed, client=BD Group, priority=75, created=2024-12-08 03:17:23, last_txn_id=2278920>, <Ticket(id=4087, rt_number=53317, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=40, created=2024-12-24 00:00:04, last_txn_id=2264089>, <Ticket(id=3781, rt_number=52980, queue=Requests, subject=Manage Engine Agent install, ticket_status=closed, client=Cirencester College, priority=61, created=2024-11-25 10:56:21, last_txn_id=2264349>, <Ticket(id=4089, rt_number=53319, queue=Requests, subject=jupyter1 puppet certificate renewal, ticket_status=closed, client=OpenCorporates, priority=40, created=2024-12-24 09:45:41, last_txn_id=2264101>, <Ticket(id=4082, rt_number=53313, queue=Requests, subject=reboot compute11 / mysql update / ldap password reset, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-21 11:29:04, last_txn_id=2264123>, <Ticket(id=4074, rt_number=53304, queue=Requests, subject=Xray borgmatic issue, ticket_status=closed, client=Kahootz, priority=65, created=2024-12-19 11:22:37, last_txn_id=2265281>, <Ticket(id=4094, rt_number=53324, queue=Requests, subject=Update MySQL Cluster setting, ticket_status=closed, client=OpenCorporates, priority=60, created=2024-12-27 09:44:31, last_txn_id=2264597>, <Ticket(id=4097, rt_number=53327, queue=Requests, subject=Update TPM, ticket_status=closed, client=Internal, priority=40, created=2024-12-29 09:39:54, last_txn_id=2264982>, <Ticket(id=4126, rt_number=53338, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2024-12-31 00:00:05, last_txn_id=2265216>, <Ticket(id=4029, rt_number=53230, queue=Requests, subject=Asset inventory query, ticket_status=closed, client=JISC, priority=64, created=2024-12-13 13:45:40, last_txn_id=2265520>, <Ticket(id=4129, rt_number=53340, queue=Requests, subject=NTP, ticket_status=closed, client=Trident Honda, priority=42, created=2024-12-31 12:07:53, last_txn_id=2265596>, <Ticket(id=4143, rt_number=53349, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2025-01-03 00:00:06, last_txn_id=2265743>]

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