Ticket resolution report for Incidents

02 Dec - 03 Jan

RT	Created	Closed	Resolution time	Client	Subject
53016	28 Nov, 16:52	02 Dec, 09:39	1.28d	Cambridge Flow Solutions	DOWN: cfsj01-idrac.cfs
53035	02 Dec, 08:19	02 Dec, 11:39	0.33d	Internal	Windmill/Piesup/RT error
53020	29 Nov, 09:48	02 Dec, 12:21	1.26d	ERF Electrical	erfelectrical.co.uk - Performance issues
53030	01 Dec, 14:15	02 Dec, 12:33	0.46d	OpenCorporates	Potential MI - server freeze
53028	30 Nov, 21:26	02 Dec, 13:18	0.53d	Internal	ALARM: "Billing Alarm: 175 USD" in US East (N. Virginia)
53032	02 Dec, 00:00	02 Dec, 14:43	0.67d	Internal	Check for Security Notices and System Updates
53042	02 Dec, 11:22	02 Dec, 15:32	0.42d	BD Group	efiling-stage.co.uk HTTPS on ef-v5-stage.c.ef-platform.internal
53048	02 Dec, 11:44	02 Dec, 15:36	0.39d	Internal	tcl/privileged/tcl-monitoring node memory usage
53052	03 Dec, 00:00	03 Dec, 10:53	0.29d	Internal	Check for Security Notices and System Updates
53039	02 Dec, 09:17	03 Dec, 11:29	1.22d	Cirencester College	server CCOLIVE (stars.cirencester.ac.uk) serving very slowly
53058	03 Dec, 11:09	03 Dec, 15:59	0.48d	Geograph	geograph/prod/tcl-monitoring running otu of space
53059	04 Dec, 00:00	04 Dec, 10:16	0.23d	Internal	Check for Security Notices and System Updates
53066	04 Dec, 15:45	05 Dec, 09:22	0.36d	Trident Honda	vmsvr1/2.trident.lan cluster issue
53037	02 Dec, 08:31	05 Dec, 09:22	3.09d	OGT	manuel.internal.ogtip.com borg-check failure
53064	04 Dec, 10:55	05 Dec, 10:59	1.01d	AskBio	home directory vera
53067	04 Dec, 16:19	05 Dec, 16:14	0.99d	Sysdoc	Client using our system getting access issues
53069	05 Dec, 00:00	05 Dec, 16:39	0.87d	Internal	Check for Security Notices and System Updates
53082	05 Dec, 16:52	05 Dec, 17:45	0.09d	Azura	CRITICAL: NRPE Disk: All Disks on ocado2.opentrk.com
53075	05 Dec, 12:14	06 Dec, 11:29	0.92d	Sysdoc	Re: Urgent: Website is down
53092	06 Dec, 13:47	06 Dec, 14:15	0.05d	ITC Compliance	itcfs1/gw1/gw2.corp.itccompliance.co.uk connection lost
53084	06 Dec, 00:00	06 Dec, 14:48	0.68d	Internal	Check for Security Notices and System Updates
53098	09 Dec, 00:00	09 Dec, 11:31	0.35d	Internal	Check for Security Notices and System Updates
53104	09 Dec, 10:29	10 Dec, 09:40	0.92d	Crystal Units	Crystal Units new server - email service setup OK?
53091	06 Dec, 11:09	10 Dec, 09:40	1.85d	OpenCorporates	events-generation-data-objects-app1 no resque processes
53117	10 Dec, 09:55	10 Dec, 10:21	0.04d	Kahootz	ClamAV on C, D, E
53113	10 Dec, 00:00	10 Dec, 15:32	0.75d	Internal	Check for Security Notices and System Updates
53161	11 Dec, 01:01	11 Dec, 08:26	0.04d	OGT	Network unreachable
53160	11 Dec, 00:00	11 Dec, 12:44	0.47d	Internal	Check for Security Notices and System Updates
53180	12 Dec, 00:00	12 Dec, 12:00	0.40d	Internal	Check for Security Notices and System Updates
53168	11 Dec, 14:49	12 Dec, 13:42	0.89d	Kahootz	CRITICAL: System Health: Systemd State on xray.hosting.inovem.com
53115	10 Dec, 05:20	12 Dec, 17:23	2.94d	OpenCorporates	Ceph PG damaged again - san1 - osd.18
53188	12 Dec, 17:57	13 Dec, 09:51	0.19d	Internal	CRITICAL: System Health: Systemd State on avon1.tcl.internal
53222	13 Dec, 00:00	13 Dec, 10:07	0.21d	Internal	Check for Security Notices and System Updates
53221	12 Dec, 21:46	13 Dec, 14:41	0.67d	AskBio	edb-lab-skye.askbio.com /weka mount failure
53242	16 Dec, 00:00	16 Dec, 11:46	0.38d	Internal	Check for Security Notices and System Updates
53245	16 Dec, 08:18	16 Dec, 15:08	0.68d	Trident Honda	Full System Outage
53257	17 Dec, 00:00	17 Dec, 10:15	0.23d	Internal	Check for Security Notices and System Updates
53247	16 Dec, 08:59	17 Dec, 11:04	1.21d	OpenCorporates	Ceph health on san1,2
53157	10 Dec, 18:11	17 Dec, 11:10	4.32d	OpenCorporates	Grafana datasource error
53261	18 Dec, 00:00	18 Dec, 11:43	0.37d	Internal	Check for Security Notices and System Updates
53267	18 Dec, 14:44	18 Dec, 15:09	0.04d	Internal	The API server is burning too much error budget - Multiple clusters
53268	18 Dec, 15:18	18 Dec, 17:29	0.22d	Internal	Puppet check-in failing on numerous systems
53259	17 Dec, 15:27	19 Dec, 12:27	1.70d	Global Brands	vpn
53270	19 Dec, 00:00	19 Dec, 12:34	0.46d	Internal	Check for Security Notices and System Updates
53262	18 Dec, 08:03	19 Dec, 12:58	1.49d	OpenCorporates	sql13 storage alert
53310	20 Dec, 00:00	20 Dec, 11:50	0.38d	Internal	Check for Security Notices and System Updates
53309	19 Dec, 18:24	20 Dec, 12:53	0.49d	OpenCorporates	proxysql1 systemd alert
53307	19 Dec, 13:53	20 Dec, 14:33	1.07d	Cirencester College	DOWN: *.cirencester.ac.uk
53316	23 Dec, 08:54	24 Dec, 09:24	1.05d	Kahootz	Front servers LE certificate expirations
53318	24 Dec, 08:35	24 Dec, 12:07	0.35d	Internal	birket.tiger-computing.co.uk linux-health-check.co.uk certificate expiry
53325	27 Dec, 10:22	27 Dec, 10:44	0.04d	AskBio	edb-lab-skye.askbio.com configuration agent error
53323	27 Dec, 08:20	27 Dec, 11:31	0.32d	OpenCorporates	event-search1 pacemaker warning (ldirectord)
53314	23 Dec, 00:00	27 Dec, 11:32	2.35d	Internal	Check for Security Notices and System Updates
53328	30 Dec, 00:00	30 Dec, 09:57	0.20d	Internal	Check for Security Notices and System Updates
53322	26 Dec, 20:21	30 Dec, 09:58	1.20d	Internal	ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53233	13 Dec, 15:57	30 Dec, 10:01	8.41d	OpenCorporates	OC DB cluster recovery
53331	30 Dec, 09:06	30 Dec, 10:52	0.18d	Tusk IC	mammoth.tusknet rsnapshot failure
53333	30 Dec, 12:11	30 Dec, 13:00	0.08d	Geograph	www.geograph.org.uk HTTP/S errors
53334	30 Dec, 16:17	30 Dec, 16:19	0.00d	Internal	ALARM: "Billing Alarm: 65 USD" in US East (N. Virginia)
53337	31 Dec, 00:00	31 Dec, 09:56	0.19d	Internal	Check for Security Notices and System Updates
53341	31 Dec, 16:52	31 Dec, 17:06	0.02d	OpenCorporates	compute11 OOM
53342	01 Jan, 00:00	02 Jan, 10:17	0.23d	Internal	Check for Security Notices and System Updates
53343	02 Jan, 08:31	02 Jan, 10:18	0.18d	Internal	tcl/avon/tcl-monitoring thanos compactror failure
53344	02 Jan, 09:11	02 Jan, 12:13	0.30d	Internal	woodlands.midnighthax.com apache config issue
53348	03 Jan, 00:00	03 Jan, 11:02	0.30d	Internal	Check for Security Notices and System Updates

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	23.631 msec
System CPU time	0.000 msec
Total CPU time	23.631 msec
Elapsed time	31.196 msec
Context switches	52 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-03&queue=Incidents&start=2024-12-02
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-03'
'queue'	'Incidents'
'start'	'2024-12-02'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2024, 12, 2), 'end': datetime.date(2025, 1, 3)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2025-01-03&queue=Incidents&start=2024-12-02' [GET]>
tickets	[<Ticket(id=3818, rt_number=53016, queue=Incidents, subject=DOWN: cfsj01-idrac.cfs, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2024-11-28 16:52:15, last_txn_id=2283226>, <Ticket(id=3869, rt_number=53035, queue=Incidents, subject=Windmill/Piesup/RT error, ticket_status=closed, client=Internal, priority=40, created=2024-12-02 08:19:34, last_txn_id=2283211>, <Ticket(id=3826, rt_number=53020, queue=Incidents, subject=erfelectrical.co.uk - Performance issues , ticket_status=closed, client=ERF Electrical, priority=41, created=2024-11-29 09:48:08, last_txn_id=2283210>, <Ticket(id=3863, rt_number=53030, queue=Incidents, subject=Potential MI - server freeze, ticket_status=closed, client=OpenCorporates, priority=41, created=2024-12-01 14:15:54, last_txn_id=2291164>, <Ticket(id=3861, rt_number=53028, queue=Incidents, subject=ALARM: "Billing Alarm: 175 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=40, created=2024-11-30 21:26:53, last_txn_id=2283217>, <Ticket(id=3866, rt_number=53032, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-02 00:00:02, last_txn_id=2283216>, <Ticket(id=3878, rt_number=53042, queue=Incidents, subject=efiling-stage.co.uk HTTPS on ef-v5-stage.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=43, created=2024-12-02 11:22:20, last_txn_id=2251443>, <Ticket(id=3884, rt_number=53048, queue=Incidents, subject=tcl/privileged/tcl-monitoring node memory usage, ticket_status=closed, client=Internal, priority=40, created=2024-12-02 11:44:04, last_txn_id=2283215>, <Ticket(id=3889, rt_number=53052, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-03 00:00:03, last_txn_id=2283222>, <Ticket(id=3873, rt_number=53039, queue=Incidents, subject=server CCOLIVE (stars.cirencester.ac.uk) serving very slowly, ticket_status=closed, client=Cirencester College, priority=41, created=2024-12-02 09:17:34, last_txn_id=2283230>, <Ticket(id=3896, rt_number=53058, queue=Incidents, subject=geograph/prod/tcl-monitoring running otu of space, ticket_status=closed, client=Geograph, priority=45, created=2024-12-03 11:09:23, last_txn_id=2283241>, <Ticket(id=3898, rt_number=53059, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-04 00:00:03, last_txn_id=2283231>, <Ticket(id=3909, rt_number=53066, queue=Incidents, subject=vmsvr1/2.trident.lan cluster issue, ticket_status=closed, client=Trident Honda, priority=44, created=2024-12-04 15:45:25, last_txn_id=2253487>, <Ticket(id=3871, rt_number=53037, queue=Incidents, subject=manuel.internal.ogtip.com borg-check failure, ticket_status=closed, client=OGT, priority=43, created=2024-12-02 08:31:13, last_txn_id=2291216>, <Ticket(id=3904, rt_number=53064, queue=Incidents, subject=home directory vera , ticket_status=closed, client=AskBio, priority=41, created=2024-12-04 10:55:33, last_txn_id=2253686>, <Ticket(id=3910, rt_number=53067, queue=Incidents, subject=Client using our system getting access issues, ticket_status=closed, client=Sysdoc, priority=46, created=2024-12-04 16:19:30, last_txn_id=2256226>, <Ticket(id=3912, rt_number=53069, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-05 00:00:04, last_txn_id=2283250>, <Ticket(id=3927, rt_number=53082, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on ocado2.opentrk.com, ticket_status=closed, client=Azura, priority=43, created=2024-12-05 16:52:50, last_txn_id=2291183>, <Ticket(id=3919, rt_number=53075, queue=Incidents, subject=Re: Urgent: Website is down, ticket_status=closed, client=Sysdoc, priority=41, created=2024-12-05 12:14:50, last_txn_id=2291182>, <Ticket(id=3937, rt_number=53092, queue=Incidents, subject=itcfs1/gw1/gw2.corp.itccompliance.co.uk connection lost, ticket_status=closed, client=ITC Compliance, priority=43, created=2024-12-06 13:47:35, last_txn_id=2291168>, <Ticket(id=3930, rt_number=53084, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-06 00:00:02, last_txn_id=2291174>, <Ticket(id=3944, rt_number=53098, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-09 00:00:03, last_txn_id=2291172>, <Ticket(id=3949, rt_number=53104, queue=Incidents, subject=Crystal Units new server - email service setup OK?, ticket_status=closed, client=Crystal Units, priority=61, created=2024-12-09 10:29:50, last_txn_id=2291188>, <Ticket(id=3936, rt_number=53091, queue=Incidents, subject=events-generation-data-objects-app1 no resque processes, ticket_status=closed, client=OpenCorporates, priority=42, created=2024-12-06 11:09:29, last_txn_id=2291208>, <Ticket(id=3978, rt_number=53117, queue=Incidents, subject=ClamAV on C, D, E, ticket_status=closed, client=Kahootz, priority=60, created=2024-12-10 09:55:14, last_txn_id=2291198>, <Ticket(id=3975, rt_number=53113, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-10 00:00:03, last_txn_id=2256932>, <Ticket(id=3992, rt_number=53161, queue=Incidents, subject=Network unreachable, ticket_status=closed, client=OGT, priority=23, created=2024-12-11 01:01:12, last_txn_id=2291194>, <Ticket(id=3991, rt_number=53160, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-11 00:00:03, last_txn_id=2291197>, <Ticket(id=4011, rt_number=53180, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-12 00:00:04, last_txn_id=2258346>, <Ticket(id=3999, rt_number=53168, queue=Incidents, subject=CRITICAL: System Health: Systemd State on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=44, created=2024-12-11 14:49:53, last_txn_id=2258429>, <Ticket(id=3976, rt_number=53115, queue=Incidents, subject=Ceph PG damaged again - 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Ticket resolution report for Incidents

02 Dec - 03 Jan

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