Ticket resolution report for Problems

25 Nov - 27 Dec

RT	Created	Closed	Resolution time	Client	Subject
52893	18 Nov, 08:20	27 Nov, 14:32	7.62d	Azura	/var on ocado1,2.opentrk.com
52689	29 Oct, 13:14	27 Nov, 15:49	21.26d	Crystal Units	Crystal Units - New Server 10.0.0.235- SMB connection from windows NT
52700	31 Oct, 09:18	28 Nov, 11:10	20.19d	Globecast	Red Hat subscription on gcukscheddb01.globecastne.com
52976	25 Nov, 07:37	28 Nov, 17:48	3.98d	Rotastat	TFTP Server not responding
53021	29 Nov, 10:06	29 Nov, 11:05	0.10d	eTherapeutics	WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk
52998	26 Nov, 13:59	29 Nov, 16:14	3.23d	BD Group	Low disk space: / on ef-v5-node-1.c.ef-platform.internal
53014	28 Nov, 08:37	02 Dec, 09:30	2.09d	Internal	WARNING: Storage: ZFS pool rpool on severn1,2
52435	10 Oct, 08:36	02 Dec, 09:36	37.10d	Rotastat	Website access using Chromium
53049	02 Dec, 11:52	02 Dec, 14:30	0.26d	Entrepreneurs Circle	Cron <root@srv> /usr/local/bin/ec-cron.sh
53065	04 Dec, 14:16	04 Dec, 15:26	0.12d	Geograph	geograph/prod/tcl-monitoring
52933	20 Nov, 12:34	04 Dec, 19:52	10.54d	Trident Honda	vmsvr1/vmsvr2 Samba 4 Active Directory
52640	22 Oct, 10:29	06 Dec, 10:04	32.96d	OpenCorporates	sql11-sql12 zfs pool usage
53029	01 Dec, 10:04	06 Dec, 12:09	4.42d	OpenCorporates	systemd_state' on 'zcluster2.opencorporates.internal
53095	07 Dec, 20:23	09 Dec, 12:52	0.49d	OpenCorporates	zcluster2 systemd state - sanoid@.service
52949	21 Nov, 15:39	09 Dec, 22:00	12.23d	eTherapeutics	etx/prod/tcl-system kiam pod crashing
53175	11 Dec, 18:56	12 Dec, 08:57	0.10d	AskBio	LDAP replication and /weka mount
53100	09 Dec, 00:16	12 Dec, 16:05	3.81d	Crystal Units	Migrate backy2 database to new server
52912	19 Nov, 09:01	17 Dec, 09:42	20.07d	OGT	WARNING: Storage: RAID on manuel.internal.ogtip.com
53094	06 Dec, 15:52	17 Dec, 15:18	6.94d	OpenCorporates	backgrounder2 stalled
53264	18 Dec, 09:58	19 Dec, 08:50	0.89d	OGT	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
53163	11 Dec, 09:08	24 Dec, 11:01	9.19d	Azura	/var on on ocado1.opentrk.com
53122	10 Dec, 14:33	24 Dec, 14:08	9.96d	Internal	WARNING: Storage: ZFS pool rpool on severn1.tiger-computing.co.uk

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	19.368 msec
System CPU time	1.415 msec
Total CPU time	20.783 msec
Elapsed time	26.556 msec
Context switches	37 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-12-27&queue=Problems&start=2024-11-25
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2024-12-27'
'queue'	'Problems'
'start'	'2024-11-25'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Problems', 'start': datetime.date(2024, 11, 25), 'end': datetime.date(2024, 12, 27)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2024-12-27&queue=Problems&start=2024-11-25' [GET]>
tickets	[<Ticket(id=3737, rt_number=52893, queue=Problems, subject=/var on ocado1,2.opentrk.com, ticket_status=closed, client=Azura, priority=44, created=2024-11-18 08:20:57, last_txn_id=2283243>, <Ticket(id=3733, rt_number=52689, queue=Problems, subject=Crystal Units - New Server 10.0.0.235- SMB connection from windows NT, ticket_status=closed, client=Crystal Units, priority=81, created=2024-10-29 13:14:12, last_txn_id=2270757>, <Ticket(id=3739, rt_number=52700, queue=Problems, subject=Red Hat subscription on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=63, created=2024-10-31 09:18:05, last_txn_id=2283225>, <Ticket(id=3780, rt_number=52976, queue=Problems, subject=TFTP Server not responding, ticket_status=closed, client=Rotastat, priority=63, created=2024-11-25 07:37:43, last_txn_id=2283219>, <Ticket(id=3827, rt_number=53021, queue=Problems, subject=WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=37, created=2024-11-29 10:06:19, last_txn_id=2249781>, <Ticket(id=3750, rt_number=52998, queue=Problems, subject=Low disk space: / on ef-v5-node-1.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=60, created=2024-11-26 13:59:45, last_txn_id=2283207>, <Ticket(id=3811, rt_number=53014, queue=Problems, subject=WARNING: Storage: ZFS pool rpool on severn1,2, ticket_status=closed, client=Internal, priority=42, created=2024-11-28 08:37:44, last_txn_id=2283206>, <Ticket(id=3775, rt_number=52435, queue=Problems, subject=Website access using Chromium, ticket_status=closed, client=Rotastat, priority=77, created=2024-10-10 08:36:55, last_txn_id=2291165>, <Ticket(id=3885, rt_number=53049, queue=Problems, subject=Cron <root@srv> /usr/local/bin/ec-cron.sh, ticket_status=closed, client=Entrepreneurs Circle, priority=60, created=2024-12-02 11:52:12, last_txn_id=2283218>, <Ticket(id=3908, rt_number=53065, queue=Problems, subject=geograph/prod/tcl-monitoring, ticket_status=closed, client=Geograph, priority=40, created=2024-12-04 14:16:36, last_txn_id=2283237>, <Ticket(id=3744, rt_number=52933, queue=Problems, subject=vmsvr1/vmsvr2 Samba 4 Active Directory, ticket_status=closed, client=Trident Honda, priority=50, created=2024-11-20 12:34:26, last_txn_id=2291213>, <Ticket(id=3749, rt_number=52640, queue=Problems, subject=sql11-sql12 zfs pool usage, ticket_status=closed, client=OpenCorporates, priority=93, created=2024-10-22 10:29:20, last_txn_id=2254487>, <Ticket(id=3862, rt_number=53029, queue=Problems, subject=systemd_state' on 'zcluster2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=66, created=2024-12-01 10:04:13, last_txn_id=2291184>, <Ticket(id=3940, rt_number=53095, queue=Problems, subject=zcluster2 systemd state - sanoid@.service, ticket_status=closed, client=OpenCorporates, priority=67, created=2024-12-07 20:23:50, last_txn_id=2291189>, <Ticket(id=3755, rt_number=52949, queue=Problems, subject=etx/prod/tcl-system kiam pod crashing, ticket_status=closed, client=eTherapeutics, priority=52, created=2024-11-21 15:39:45, last_txn_id=2291181>, <Ticket(id=4006, rt_number=53175, queue=Problems, subject=LDAP replication and /weka mount, ticket_status=closed, client=AskBio, priority=63, created=2024-12-11 18:56:08, last_txn_id=2258178>, <Ticket(id=3945, rt_number=53100, queue=Problems, subject=Migrate backy2 database to new server, ticket_status=closed, client=Crystal Units, priority=67, created=2024-12-09 00:16:06, last_txn_id=2291202>, <Ticket(id=3782, rt_number=52912, queue=Problems, subject=WARNING: Storage: RAID on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=57, created=2024-11-19 09:01:54, last_txn_id=2260893>, <Ticket(id=3939, rt_number=53094, queue=Problems, subject=backgrounder2 stalled, ticket_status=closed, client=OpenCorporates, priority=47, created=2024-12-06 15:52:45, last_txn_id=2262823>, <Ticket(id=4066, rt_number=53264, queue=Problems, subject=WARNING: Mail: Queue Length on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=38, created=2024-12-18 09:58:37, last_txn_id=2262170>, <Ticket(id=3994, rt_number=53163, queue=Problems, subject=/var on on ocado1.opentrk.com, ticket_status=closed, client=Azura, priority=46, created=2024-12-11 09:08:09, last_txn_id=2264110>, <Ticket(id=3983, rt_number=53122, queue=Problems, subject=WARNING: Storage: ZFS pool rpool on severn1.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2024-12-10 14:33:01, last_txn_id=2264173>]

Ticket resolution report for Problems

25 Nov - 27 Dec

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resolutions_report_drilldown.html

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