Ticket resolution report for Incidents

02 Dec - 06 Dec

RT	Created	Closed	Resolution time	Client	Subject
53016	28 Nov, 16:52	02 Dec, 09:39	1.28d	Cambridge Flow Solutions	DOWN: cfsj01-idrac.cfs
53035	02 Dec, 08:19	02 Dec, 11:39	0.33d	Internal	Windmill/Piesup/RT error
53020	29 Nov, 09:48	02 Dec, 12:21	1.26d	ERF Electrical	erfelectrical.co.uk - Performance issues
53030	01 Dec, 14:15	02 Dec, 12:33	0.46d	OpenCorporates	Potential MI - server freeze
53028	30 Nov, 21:26	02 Dec, 13:18	0.53d	Internal	ALARM: "Billing Alarm: 175 USD" in US East (N. Virginia)
53032	02 Dec, 00:00	02 Dec, 14:43	0.67d	Internal	Check for Security Notices and System Updates
53042	02 Dec, 11:22	02 Dec, 15:32	0.42d	BD Group	efiling-stage.co.uk HTTPS on ef-v5-stage.c.ef-platform.internal
53048	02 Dec, 11:44	02 Dec, 15:36	0.39d	Internal	tcl/privileged/tcl-monitoring node memory usage
53052	03 Dec, 00:00	03 Dec, 10:53	0.29d	Internal	Check for Security Notices and System Updates
53039	02 Dec, 09:17	03 Dec, 11:29	1.22d	Cirencester College	server CCOLIVE (stars.cirencester.ac.uk) serving very slowly
53058	03 Dec, 11:09	03 Dec, 15:59	0.48d	Geograph	geograph/prod/tcl-monitoring running otu of space
53059	04 Dec, 00:00	04 Dec, 10:16	0.23d	Internal	Check for Security Notices and System Updates
53066	04 Dec, 15:45	05 Dec, 09:22	0.36d	Trident Honda	vmsvr1/2.trident.lan cluster issue
53037	02 Dec, 08:31	05 Dec, 09:22	3.09d	OGT	manuel.internal.ogtip.com borg-check failure
53064	04 Dec, 10:55	05 Dec, 10:59	1.01d	AskBio	home directory vera
53067	04 Dec, 16:19	05 Dec, 16:14	0.99d	Sysdoc	Client using our system getting access issues
53069	05 Dec, 00:00	05 Dec, 16:39	0.87d	Internal	Check for Security Notices and System Updates
53082	05 Dec, 16:52	05 Dec, 17:45	0.09d	Azura	CRITICAL: NRPE Disk: All Disks on ocado2.opentrk.com
53075	05 Dec, 12:14	06 Dec, 11:29	0.92d	Sysdoc	Re: Urgent: Website is down
53092	06 Dec, 13:47	06 Dec, 14:15	0.05d	ITC Compliance	itcfs1/gw1/gw2.corp.itccompliance.co.uk connection lost
53084	06 Dec, 00:00	06 Dec, 14:48	0.68d	Internal	Check for Security Notices and System Updates

git hash: master (5be385d7)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	16.487 msec
System CPU time	0.000 msec
Total CPU time	16.487 msec
Elapsed time	23.302 msec
Context switches	10 voluntary, 41 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-12-06&queue=Incidents&start=2024-12-02
REMOTE_ADDR	10.42.13.112
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2024-12-06'
'queue'	'Incidents'
'start'	'2024-12-02'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Ticket resolution report for Incidents', 'start': datetime.date(2024, 12, 2), 'end': datetime.date(2024, 12, 6)}
request	<Request 'http://dashboard.uat.tigr.uk/resolutions_report_drilldown?end=2024-12-06&queue=Incidents&start=2024-12-02' [GET]>
tickets	[<Ticket(id=3818, rt_number=53016, queue=Incidents, subject=DOWN: cfsj01-idrac.cfs, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2024-11-28 16:52:15, last_txn_id=2283226>, <Ticket(id=3869, rt_number=53035, queue=Incidents, subject=Windmill/Piesup/RT error, ticket_status=closed, client=Internal, priority=40, created=2024-12-02 08:19:34, last_txn_id=2283211>, <Ticket(id=3826, rt_number=53020, queue=Incidents, subject=erfelectrical.co.uk - Performance issues , ticket_status=closed, client=ERF Electrical, priority=41, created=2024-11-29 09:48:08, last_txn_id=2283210>, <Ticket(id=3863, rt_number=53030, queue=Incidents, subject=Potential MI - server freeze, ticket_status=closed, client=OpenCorporates, priority=41, created=2024-12-01 14:15:54, last_txn_id=2291164>, <Ticket(id=3861, rt_number=53028, queue=Incidents, subject=ALARM: "Billing Alarm: 175 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=40, created=2024-11-30 21:26:53, last_txn_id=2283217>, <Ticket(id=3866, rt_number=53032, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-02 00:00:02, last_txn_id=2283216>, <Ticket(id=3878, rt_number=53042, queue=Incidents, subject=efiling-stage.co.uk HTTPS on ef-v5-stage.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=43, created=2024-12-02 11:22:20, last_txn_id=2251443>, <Ticket(id=3884, rt_number=53048, queue=Incidents, subject=tcl/privileged/tcl-monitoring node memory usage, ticket_status=closed, client=Internal, priority=40, created=2024-12-02 11:44:04, last_txn_id=2283215>, <Ticket(id=3889, rt_number=53052, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-03 00:00:03, last_txn_id=2283222>, <Ticket(id=3873, rt_number=53039, queue=Incidents, subject=server CCOLIVE (stars.cirencester.ac.uk) serving very slowly, ticket_status=closed, client=Cirencester College, priority=41, created=2024-12-02 09:17:34, last_txn_id=2283230>, <Ticket(id=3896, rt_number=53058, queue=Incidents, subject=geograph/prod/tcl-monitoring running otu of space, ticket_status=closed, client=Geograph, priority=45, created=2024-12-03 11:09:23, last_txn_id=2283241>, <Ticket(id=3898, rt_number=53059, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-04 00:00:03, last_txn_id=2283231>, <Ticket(id=3909, rt_number=53066, queue=Incidents, subject=vmsvr1/2.trident.lan cluster issue, ticket_status=closed, client=Trident Honda, priority=44, created=2024-12-04 15:45:25, last_txn_id=2253487>, <Ticket(id=3871, rt_number=53037, queue=Incidents, subject=manuel.internal.ogtip.com borg-check failure, ticket_status=closed, client=OGT, priority=43, created=2024-12-02 08:31:13, last_txn_id=2291216>, <Ticket(id=3904, rt_number=53064, queue=Incidents, subject=home directory vera , ticket_status=closed, client=AskBio, priority=41, created=2024-12-04 10:55:33, last_txn_id=2253686>, <Ticket(id=3910, rt_number=53067, queue=Incidents, subject=Client using our system getting access issues, ticket_status=closed, client=Sysdoc, priority=46, created=2024-12-04 16:19:30, last_txn_id=2256226>, <Ticket(id=3912, rt_number=53069, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-05 00:00:04, last_txn_id=2283250>, <Ticket(id=3927, rt_number=53082, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on ocado2.opentrk.com, ticket_status=closed, client=Azura, priority=43, created=2024-12-05 16:52:50, last_txn_id=2291183>, <Ticket(id=3919, rt_number=53075, queue=Incidents, subject=Re: Urgent: Website is down, ticket_status=closed, client=Sysdoc, priority=41, created=2024-12-05 12:14:50, last_txn_id=2291182>, <Ticket(id=3937, rt_number=53092, queue=Incidents, subject=itcfs1/gw1/gw2.corp.itccompliance.co.uk connection lost, ticket_status=closed, client=ITC Compliance, priority=43, created=2024-12-06 13:47:35, last_txn_id=2291168>, <Ticket(id=3930, rt_number=53084, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-06 00:00:02, last_txn_id=2291174>]

Ticket resolution report for Incidents

02 Dec - 06 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

resolutions_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions